Archive for October, 2009

Outlawing outsourcing – an objective take

October 27th, 2009

Labour minister Membathisi Mdladlana recently stated that “quick and decisive action” will be taken to ensure that proposed amendments to the Labour Relations Act and Basic Conditions of Employment Act are made.The proposed amendments see the definition of independent and subcontractors reconsidered, potentially changing the labour broker and outsourcing landscape as we know it today.

However, in order to understand the impact of the above, it is important to evaluate what has led to the proposed amendments, why labour brokers and the outsourcing industry are under fire?

Unacceptable practices

The aim of the amendments to the Act is to protect the main labour or ‘blue collar’ workforce, which has fallen victim to blatant firing without justified reason or cause. And unfortunately, a certain segment of the labour broker industry is behind this conduct. These brokers – also referred to as the ‘bakkie brigade’ – simply pick up and deliver workers at sites, mines and the like.

Moreover, the Labour Act – in its current form – protects, if you will, the clients of these labour brokers from providing any benefits to these contracted workers, which results in the hiring and firing of individuals at will without any control or regard for their livelihood and well-being.

Plainly put, this is a foul practice, which has led to animosity towards labour brokers. However, the proposed amendments state that the joint and several liabilities of the labour broker and client will be enforced. This implies that an employee should be able to institute proceedings against the labour broker and the client or both in the CCMA or Labour Court. However, in the event that a client makes use of an unregistered labour broker, the client will be a liable party.

Keeping perspective

Unfortunately, the above is not representative of the labour broker and outsourcing industry as a whole, and has lead to negative generalisation impacting those that have been providing ethical services to both workers and business.
This distorted view now sees decision-makers disregarding the impact it will have on industries such as building, retail and security, which require seasonal workers and cannot afford to permanently employ staff.
These industries will have to downscale their staff to support these permanent workers, which in turn will lead to widespread unemployment throughout the country.

Again, decision-makers fail to take cognisance of the far-reaching impact of the amendments to the Acts, which will ultimately mean the end to millions of jobs. Furthermore, the good work of labour brokerages, which are run according to good practice, is not considered either.

However, the ICT industry is and has been in the throes of a dearth of skills, and therefore outsourcing is a means to a tricky problem for companies that require specialist skills for short-term projects.The threat to the financial services industry will also be significant, as project and temporary contracts will no longer be taken on due to a lack of skills and necessary support. Permanent staff contingents will simply not be able to meet the needs of these project obligations.
It is foreseen that fixed-term contracts will become illegal, unless the employer can demonstrate that it had an operational justification to enter into a fixed-term contract with an employee, eg, taking on a short-term project.

This means that consulting and labour hire organisations will have to significantly downscale their operations or worse. The effect on the economy will be grave and the proposed amendments show little consideration for this.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=27468:outlawing-outsourcing–an-objective-take&catid=355:techforum

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Chinese cities court Bangalore’s IT Inc for outsourcing

October 27th, 2009

India and China may be staring down the barrel on the border front but on the business facade, China is firing on all cylinders to woo the Indian IT Inc into the Dragon Country. And which better City than India’s most coveted Silicon Capital — Bangalore.

To woo City’s IT & outsourcing companies to set up shop in its 60 million sq metre Hitech Industrial Development Zone’s Tianfu Software Park, a high level team from China’s Chengdu City is in Bangalore. The Capital of Sichuan Province, is China’s fifth most populous City and hub for outsourcing, transportation and communications industries and most important commercial centre in Western China.And Chengdu’s Bangalore visit is no coincidence either. For China’s courtship of Bangalore with Chengdu’s mission follows a similar high-level team from Kunming, Capital City of Yunnan Province, which last month, anchored in Bangalore hardselling itself to attract City’s IT majors besides seeking to learn from singular Bangalore’s IT experience.

Fast growing sector

Incidentally, according to Analysys International, IT outsourcing is fastest-growing sector in China IT services market. The domestic software outsourcing market in China is expected to grow at compounded annual growth rate of 35 per cent from $8.71 billion in 2005 to reach $29.43 billion in 2009.

A Chengdu team official, requesting anonymity, told Deccan Herald meetings with over 80 IT companies in Bangalore in the course of next five days has been scheduled. Further, the official said, the team, which will be taking part in Nasscom Product Conclave kicking off here on Tuesday, would be visiting Hinduja Global, Mascon Global Ltd, Infosys Training Centre in Mysore, IIT-Bangalore, Sify, Tally India, Mindlogicx, Juniper Networks, AOL India, MRO-TEK Ltd, AOL India, Perot Systems, HTC Global et al.
The delegation’s Bangalore sojourn began on Monday with presentations by NIIT Senior Vice President Ajai Manohar Lal on Lessons Learnt in Chinese Market besides experts from Chengdu, and roundtables on Chinese Market Opportunities for Indian Firms participated by Wipro Tech Vice President Strategic Programme (BFSI) Ramesh Ponnuru, Growing Training Opportunities by Sify Head of e-Learning Devraj Shetty.

Top destinations

Incidentally, according to IV Global Services-Tholons Top 50 emerging outsourcing destinations recent survey, Chengdu, along with six other Chinese cities — Shanghai, Beijing, Shenzhen, Dalian, Guangzhou and Tianjin is among the top 60 outsourcing destinations in the world.
Earlier, briefing reporters, Chengdu Hitech Invesment Group & President Chengdu Tianfu Software Park Christine (Tingting) Du, said Tianfu Software Park houses 134 Fortune 500 companies including homegrown Indian ones like NIIT and Wipro.

Stating that Chengdu, known also for its 100 R&D centres, attractive incentives for IT firms to set up base there, she said, Chengdu, with US$300 million software export in 2008, has been one of China’s fastest growing cities in service-outsourcing sector. The revenue from Chengdu’s software industry in 2008, she said, witnessed 38 per cent year-on-year growth in 2008.

Source:http://www.deccanherald.com/content/32633/chinese-cities-court-bangalores-inc.html

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Delegation From Chengdu Seeks Closer Ties with Indian IT & Outsourcing Companies

October 26th, 2009

A high-level delegation team from Chinese IT and outsourcing capital Chengdu is visiting Bangalore to promote investment in China and explore opportunity to work with Indian IT and outsourcing industry. The six-day visit starts today with an investment conference in the city.

“As Indian IT and outsourcing industry strengthen their presence in the South East Asia, having a presence in China becomes essential for their growth in the region. The key objective of the delegation is to present a smarter China strategy to the Indian companies and make them aware of the advantages of establishing operation in China,” said Christine Du, Vice President, Chengdu Hi-tech Investment Group and President Chengdu Tianfu Software Park.

The business delegation includes a panel of experts, Government officials and some leading businesses leaders from China who will share their experience at the conference and during their meetings with the senior management of Indian IT and Outsourcing companies.

The capital of Sichuan Province, Chengdu is the fifth most populous city in china with more than 11 million people. This hub for outsourcing, transportation and communications industries is an important economic center and the key national software hub in China. With more than USD 300 million software export in 2008, Chengdu has been one of the fastest growing cities in the service-outsourcing sector in country. The revenue from Chengdu’s software industry witnessed a 37.7% year-on-year in 2008 and reached RMB 42.7 billion, which accounts for 5.6% of the nation’s total.
Chengdu tops the chart in Oriental Outlook Weekly’s 2009 evaluation of Chinese free-market cities where essential expatriate business expectations such as cultural appeal, social harmony, access to quality resources and ease of business transaction are measured. As official statics suggests, the average annual attrition rate in Chengdu is less than 5%, average office rental space is priced at USD 5.9 (Rs. 280) per square meter and salaries are 40% lower than Shanghai. There are 42 universities and 660 professional technical schools which produce more than 100,000 graduates every year.
Tianfu Software Park, the 60 million square meters hi-tech complex adjacent to Chengdu city, houses some of the leading IT and outsourcing companies in the world. The park impressive occupants include names like Accenture, Alcatel, Alibaba, Huawei, IBM, Nokia-Siemens, NIIT, SAP, Symantec, and Wipro. Today, 134 Fortune 500 companies, including DHL. Toyota, JPMorgan and Volkswagen, have their operations in Chengdu.

Commenting on their investment in Chengdu, John W. Thomson, Chairman, Symantec Corporation, said, “So many of the world’s best and most successful high-tech companies have chosen to set up R&D centers in Chengdu, which is why it was a correct decision for Symantec to come to Chengdu.”

Another leading business leader, Deng Yanqi, CFO, DHL, said “Chengdu is the best place for us and it has the people we need. The quality and quantity of its local universities can provide us with a continuous stream of skilled staff.”
Du concluded: “Since 2008, the IT and software industry in Chengdu has gained momentum with increasing number of companies implanting their back-offices or development centers in the city, and taking advantage of the good talent pool and low operating costs. This trend was exacerbated by the financial crisis, which has pushed companies to western parts of China to further reduce costs. Wipro and NIIT have chosen to locate their operations in Chengdu and we hope to see more Indian companies having their operations too.”

Source:http://press-releases.techwhack.com/42283-chengdu

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Outsourcing: The Culprit Is Capitalism, Not Wall Street

October 26th, 2009

If the trend toward outsourcing of critical technologies was a response to quarterly earnings pressure from Wall Street, it would stand to reason that U.S. technology companies’ R&D budgets should fall with rising dependence on outsourced components and processes.

But the opposite is true, which demonstrates that outsourcing is being employed not simply to cut costs, but as a means to direct capital to its most productive long-term uses — the very essence of free-market capitalism. So if all we care about is innovation — as opposed to the direct creation of manufacturing jobs in the U.S. — the market is working fine.

Here’s a case in point: In the U.S. semiconductor industry, R&D spending has increased from roughly 8% of sales prior to 1988 to 17% of sales last year, while outsourcing of basic process technology has risen from essentially zero to more than 30% industry-wide. Moreover, R&D spending as a percent of sales among purely fabless semiconductor companies as a group exceeds spending by vertically integrated producers by nearly 5 percentage points.
If companies were outsourcing merely to cut costs, one would expect the fabless group to spend less on future innovations and instead simply pocket the greater short-term profits made possible by riding outside suppliers’ investments in basic processes. Instead, these companies are able to spend the money they otherwise would have had to invest in plants and equipment on more productive long-term uses without sacrificing short-term profit. Their ability to increase market share vs. vertically integrated competitors while also exhibiting greater returns on invested capital is proof that they are able to both innovate and respond to financial-market forces.

Of course, there is a downside to emphasizing long-run returns on invested capital over all else — including the loss of certain jobs in the United States. Employment per inflation-adjusted revenue dollar has fallen by 60% in the U.S. semiconductor industry since the late 1980s.

But in preferring greater long-term returns on capital to other possible objectives and metrics, corporate leaders are responding less to short-term pressure from financial markets than to the inherent purpose of these markets: to allow investors to vie for greatest returns over time.

It is true that corporate profits have become a decreasingly accurate measure of national economic health as the falling costs of automation and transportation have weakened what once was a natural connection between domestic profits and domestic jobs. But if we want corporations to do more than maximize return on invested capital and, say, focus more on creating jobs of a certain type or investing in domestic manufacturing, we need to either change the metrics that govern how financial markets operate or enact tax and other regulations that make corporate profits a function of succeeding at these other goals.

But if we are intent on feeding, not killing, the U.S. innovation machine, we need to be very careful about what other incentives we create.

Like everyone, I worry about the implications of falling median wages in the U.S. as manufacturing jobs flow overseas. But I don’t believe that propping up domestic production in industries where manufacturing doesn’t matter is the answer. Instead of taxing corporate profits — directly or indirectly — to create manufacturing jobs in industries where we have or gain no global competitive advantage by building production capacity around already-maturing processes, we should look to invest our current innovation premium in research, education, and infrastructure to prepare for prosperity in emerging industries. Thus, we should look to policies that would return corporate profits to the U.S. workforce through creation of jobs in areas where there are yet no dominant global industrial commons.

I certainly don’t believe that corporations can or will do this on their own. So some government interference with otherwise free markets is essential. But we should eschew the short-term tactical job creation advocated by some in this debate and instead make the kinds of strategic long-term national investments that have been lacking for at least a generation.

And here is where I do have a beef with Wall Street: While global competition is increasing our need to invest in new industries and technologies, the strategies of financial institutions is to risk increasing amounts of capital on derivative instruments that have no clear industrial benefit or economic value. This is crowding out our collective ability to take risks on enterprises that could have clear impact on our national competitiveness and standard of living in the future.

Source:http://blogs.harvardbusiness.org/hbr/restoring-american-competitiveness/2009/10/the-culprit-is-capitalism-not.html

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Legal outsourcing group CPA Global set to be gobbled up for £400m

October 26th, 2009

CPA Global, the legal outsourcing group, is in talks with Lloyds’ private equity arm about a £400 million acquisition, the Financial Times reports.

CPA was founded 40 years ago by a group of Jersey law firms and initially specialised in patent renewals. It now employs 1,600 people with revenue of £150 million.

It caused a stir in June with the announcement of an outsourcing deal with Rio Tinto that could save the Anglo-Australian mining giant $20 million a year in legal fees.

Source:http://timesonline.typepad.com/law/2009/10/legal-outsourcing-group-cpa-global-set-to-be-gobbled-up-for-400m.html

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Leaders call for greater outsourcing cooperation

October 26th, 2009

Chinese and overseas outsourcing experts last month gathered in Nanjing, the capital city of East China’s Jiangsu province and also a leading outsourcing center, to pave the way for future partnerships.The current global financial crisis is an opportunity for more cooperation, said participants at the third Global Outsourcing Summit.

“Outsourcing is a gateway leading to a new economy,” said former French Prime Minster Dominique de Villepin, who is now global president of the Asia-Pacific CEO Association.
Villepin said developing countries have unprecedented opportunities for outsourcing in a new economy with technology and knowledge as its core.

“We should be committed to improving operating efficiencies through strengthening dialogue in order to create a shared, bright future for all of us,” Villepin said.

Government-level policies that support the growth of outsourcing services will be critical to growing the industry, he said.

“The (Chinese) government’s strategy is crucial, since outsourcing is dependent on a sound infrastructure and education environment,” Villepin said.

Villepin said that China’s outsourcing industry will develop into one of the country’s economic pillars.

Uma Ganesh, president of Global Talent Track, discussed the importance of cultivating outsourcing talent in emerging industries in countries such as China.

The summit also created a forum for multinational outsourcing companies to share their ideas on politics, economics and culture.The summit attracted more than 150 government leaders at local, state and national levels from around the world, as well as presidents and executives of Fortune 500, Global 2000 and Top 100 outsourcing companies.

Source:http://www.chinadaily.com.cn/bizchina/2009-10/26/content_8848508.htm

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African cos look to ape India’s outsourcing story

October 26th, 2009

Emerging African nations of Ghana, Egypt and Nigeria among several others are emulating India’s offshoring success in order to attract outsourcing customers for niche projects by working closely with Indian tech firms and consultants.

While it’s not possible for the African nations to match India’s over $40 billion software exports industry in terms of the available skilled workforce, which is around 2 million engineers-strong, these countries plan to evolve more as outsourcing destinations for niche projects based on the available skills.

For instance, Uruguay is more focused on analytics outsourcing for pharmaceutical customers, Costa Rica and Jamaica are emerging as nearshore call centre destinations.

“India is our model,” said, Mr Alhassan Umar, director — ITES Secretariat, Ministry of Communication, Ghana. Mr Umar is among many professionals from the region who are currently studying the Indian model.

According to Mr Umar, a team from Ghana had visited the technology park in Hyderabad in order to explore establishing a similar facility in Ghana. “As much as we would like adopt best practices from India, we would also like to avoid some of the pitfalls which India had faced.”

“Ghana is very good in graphics and web design skills and it was a very pleasant surprise for us,” said Dr Pradeep Mukherji, president of management consulting firm Avasant. Mukherji is among several other Indian outsourcing professionals who are offering advisory services to these countries for replicating the Indian success, although in a much more limited way.

Avasant is currently advising Ghana’s ministry of communication for building a local outsourcing industry. However, they will lack the scale and entire breadth of solutions that could delivered from cities in India.

“There are 10-12 countries in the African continent which could develop a credible IT industry, though none would have the scale of India,” Mr Mukherji said. “We are asking newer destinations to put themselves in the customers’ shoes and justify the reason for outsourcing,” said Avinash Vashishtha, chief executive of offshoring advisory firm Tholons.

Countries such as Egypt have already started justifying why customers need to look beyond India. Egypt’s attractive subsidies for creating local employment through incentives including waiver on training and salary costs for new recruits in the IT and back office sector is making it compelling for companies such as Wipro to seriously consider sending more work to the country.

“Egypt has already reduced taxes from 40% to 20% and ITIDA helps multinationals with incentives like subsidising the training of professionals,” said Dr Hazem Abdulazim, chief executive of the Information Technology Industry Development Agency (ITIDA), Egypt.

India’s second biggest outsourcing company Wipro is already offshoring some work to its centre in Cairo. “We believe that 20% of our work, contracts, can be offshored to Egypt,” Anand Sankaran, senior VP and business head India and Middle East business, Wipro told ET in a recent interview. “We are offshoring some jobs from Middle East and India to Egypt.”

Source:http://economictimes.indiatimes.com/infotech/ites/African-cos-look-to-ape-Indias-outsourcing-story/articleshow/5161550.cms

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