Ernst Klett AG will outsource parts of its IT infrastructure operation to Siemens IT Solutions and Services.
Beginning January 2009, Siemens will operate IT services for the service desk, networks, desktop services and take over server services for one of the largest publishers in Germany. The contract has a term of six years and a volume in the low tens of millions of euros.
Ernst Klett AG publishes some 3000 new titles and 50 magazines annually. This places high demands on the company’s information technology. The contract with Siemens encompasses operation of the IT infrastructure of Klett Systeme und Service GmbH. Siemens will analyze existing processes, software and IT networks and generate an appropriate implementation program.
Outsourcing for Klett Verlag includes server services, desktop services, LAN/WAN services and operation of the IT service desk. For optimized user support from the service desk, Siemens will implement business processes and service tools. The system management will provide server monitoring, reporting and alarm services. The goal of both companies is to establish a long time and strategic collaboration.
