BUSINESS process outsourcing (BPO) normally involves the contracting of the operations and responsibilities of a specific business function (or processes) to a third-party service provider. Now it is primarily used to refer to the outsourcing of services that can be done through the use of Information technology (IT). That’s why some people call it as ITES (Information Technology Enabled Services).
International investment consultancy firm Mckinsey has forecast that by 2010 the global BPO business will amount to 180 billion dollars. India will be in a prime position. China, the Philippines, and Malaysia will follow India. If Bangladesh fixes up a target of grabbing one percent of the market share, then it can experience a huge boost in its foreign exchange earnings. But are we prepared enough for grabbing share of such a lucrative market? BTRC (Bangladesh Telecommunication Regulatory Commission) has started issuing licences from April, 2008. Cost of each licence is only five thousand Taka for 3 to 5 years. For call centre entrepreneurs, BTCL will give leased internet connection at discount rates.
Currently, Bangladesh is noted for doing software development outsourcing on a limited scale. Till now, the track record of Bangladesh has been very good. It has been observed that, Bangladeshi programmers are very good at problem solving. And software development cost here is very low compared to other countries. Graphics Design and Animation can be added to BPO basket. The development of a 5 minute animation in our country cost 5 times less than that of India. Though it apparently seems that BPO is very much technology driven, highly potential BPO sector requires only 10 percent technical expertise, 50 percent marketing expertise and the rest is dependent on the ability to perform the contract. Bangladesh has got enough manpower which should be trained to serve customers.
Source: http://nation.ittefaq.com/issues/2009/11/21/news0126.htm
