Archive for November, 2009

Telkom renews outsourcing plans

November 26th, 2009

Telkom has ‘insourced’ its internal IT systems and moved them into its own data centre environment, which will be encouraged to become a third-party business.

Telkom’s results presentation yesterday focused on the new markets the company plans to attack as growth opportunities. The new Cybernest data centre environment is one aspect of its future plan.

The decision to build a data centre operation, which will be encouraged to become an entity in its own right, is part of financial director Peter Nelson’s plan to cut the group’s costs. He says Telkom currently has R2 billion worth of IT equipment, which has been migrated to the data centre and will be run as an outsourced project.

The first part of the systems to be moved will be the systems relating to the planned mobile business, and the rest will follow later.

Last year, Telkom began an outsourcing project, dubbed the “capability management project”, which was criticised by the unions.

Nelson says that, while the IT services will still technically be in-house, Telkom consulted with organised labour and they are on board with the concept.

There is a possibility that Telkom will look at other outsourcing opportunities. However, it is unlikely it will go as far as the expected 90% of its business, which the original capability management project spoke of outsourcing.

According to Nelson, Telkom is also looking at pushing its billing and operations systems out to a third-party player. “Telcos across the world are doing this and we will be looking at it as a possible way to cut costs.”

Putting the company’s IT systems into the data centres is a strategic move for Telkom, and it is banking on growing Cybernest as a possible growth path. During yesterday’s presentation to analysts and investors, CEO Reuben September said Telkom will place more focus on selling managed data services to customers.

Coupled with its strength in the undersea cable environment, Telkom says it is poised to tackle the data market, and hopes to become the wholesale provider of choice.

Source: http://www.itweb.co.za/index.php?option=com_content&view=article&id=28370:telkom-renews-outsourcing-plans&catid=118:financial&Itemid=66

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Nordic region offers $10 billion opportunity for IT firms

November 26th, 2009

The Nordic region (Norway, Denmark, Iceland, Finland and Sweden), which is now opening up to offshoring as a viable option to sustain its long-established competitiveness, offers an untapped $10 billion outsourced services opportunity for Indian IT companies, said a Nasscom-PricewaterhouseCoopers report.

“Nordic companies, though experienced in outsourcing, have been cautious with offshoring. Though India has been a destination of choice along with East European countries, the overall exposure to offshoring has been low. It is estimated that less than $1 billion worth of IT services are offshored to low-cost destinations from the Nordic countries,” the report titled ‘Opportunities for Indian IT industry – Nordic countries’ said.

This is the third report in a series by Nasscom focusing on specific country/regions, which are new markets, competitive destinations and potential partners for India, with the earlier two being on China and Japan. The IT services market in the Nordics is estimated to be $10-12 billion and is growing at 5 per cent CAGR (compound annual growth rate).

Releasing the report in Hyderabad on Wednesday, Ameet Nivsarkar, vice-president of Nasscom, said currently 90 per cent of the exports by Indian IT-BPO companies ($71 billion in aggregate revenues in FY09) were focused on the US and Europe with rest of the world contributing just 10 per cent. Indian companies currently have a limited presence in the Nordic market with total estimated revenue from this region at around $500 million.

The Nordic region with high ICT adoption, besides R&D investments, offers an untapped opportunity for Indian IT companies and another potential entry point to Europe. Many Nordic companies have set up shared services centres in Eastern Europe and India. The market for business services in Nordic is estimated to be around $2 billion with a growth rate of 9 per cent CAGR. The major considerations while selecting a destination of choice are opportunity for near-shoring and the European Union directives on data protection, Nivsarkar added.

Stating that manufacturing, telecom, public sector, BFSI, engineering services and remote infrastructure management were the sectors the Indian IT companies need to target in Nordic, PwC associate director Abhijeet Ranada said the Nordic IT services market comprised a large number of international and regional service providers.

“The market is in the consolidation phase and has seen a large number of takeovers and mergers in the recent past. Though Indian vendors have also been active in this scenario, the transaction size has been small. Indian vendors today should look at large ticket acquisitions as a viable strategy to establish themselves in this market,” Ranade said.

Source: http://www.business-standard.com/india/news/nordic-region-offers-10-billion-opportunity-for-it-firms/377652/

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BPO sector launches advocacy group

November 26th, 2009

The $6 -billion call center and BPO industry formally launched its own advocacy group during a press briefing in Quezon City yesterday.

Called the Association of Call Center Agents of the Philippines or ACCAP, the group is a non-profit organization created to unite the rapidly growing community of call center and BPO workers in the country.

“Over the past ten years, the country has become a significant outsourcing destination and extremely competitive due to the highly trained English speaking Filipino agents. This is the reason why more and more US and UK companies prefer the Philippines to outsource jobs” said Kevin Carreon, ACCAP secretary general.

Carreon said call center and BPO workers now number close to 800,000 and ACCAP will serve as their core group to have one voice as they join together to advocate for their rights.

ACCAP also launched its own portal, www.accap.ph a web site designed primarily to interconnect all call center and BPO workers and their families all over the country.

“Work in a call center is very stressful and monotonous and our portal will serve as their connection to other call center agents wherever they are” Carreon said.

He added that the portal will not only serve as a medium to get to know other call center agents but to help them as well in looking for new jobs and guide trainees on how to survive the industry.

Source:http://www.philstar.com/Article.aspx?articleId=526703&publicationSubCategoryId=66

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Reuters Summit – Indian IT firms jump on cloud computing bandwagon

November 25th, 2009

Indian IT firms may be forced to look beyond their bread-and-butter offshoring model, as a potential game changer in the form of “cloud computing”, the hottest new buzzword in Silicon Valley, floats east.

Software makers are increasingly choosing to host their applications in data centres, allowing customers access via an ordinary Web browser, seemingly from the cloud of the Internet.

Such cloud-based software, also known as Software as a Service, or SaaS, saves clients the cost of buying licences and running programs on their own computers, while saving the software maker the hassles of deploying its application.

India’s marquee tech firms like Tata Consultancy, Infosys and Wipro are aggressively moving into the cloud services business and helping clients implement their own software offerings on the cloud, and most already have a few cloud service offerings.

Cloud services cost less than traditional outsourced services, with savings of between 20 percent to 50 percent depending on the type of service offered, according to market research firms.

This would mean that India’s nearly $60 billion outsourcing sector, whose mantra is cost savings, have little choice but to include cloud computing as part of their service portfolio.

IT firms’ service offerings help clients build a framework and a platform to host the application, and they operate the cloud computing environment for services like corporate emails and document management services.

India’s No. 3 outsourcing firm Wipro looks at cloud computing as a “game changer”. Its acquisition of Infocrossing two years back gave it a footing in the technology and is helping bag deals in the infrastructure space. “Given that the world will head towards cloud, this (Infocrossing) is our natural cloud in the United States,” Suresh Vaswani, co-CEO of IT services for Wipro, told the Reuters India Investment Summit in Bangalore. “So if we have to launch infrastructure as a cloud, it will be on the back of Infocrossing.”

Wipro has also been building data centres in the country and is implementing private clouds such as its recent partnership with business software maker Oracle.

“To offer the software as a service, companies have to have the basic infrastructure in place, which is the cake without the icing,” said Seepij Gupta, manager for software & services and security solutions research at IDC India.

“The icing is the licence acquired for the software application, which are ready, but the basic cake still has to be developed,” he said, adding that the adoption of cloud computing was increasing with time.

The emergence of cloud computing could also usher in a paradigm shift in the revenue models of IT firms, requiring them to shift to a pay-per-use model from their current model of annual or bi-annual contracts. “Clients want somebody who can put the money to build hardware and product capability, bundle it as a service and make it a pay for use kind of model,” V. Balakrishnan, chief financial officer of Infosys, said at the summit.

Cloud computing removes the technology and the investment risk for clients, giving them a pay-for-use model which is a preferable, clear, variable cost structure, Balakrishnan added.

Web-based business software sales are growing briskly, with SaaS sales outperforming traditional software as the economy worsened.

Gartner Research now expects 2009 SaaS sales to grow 18 percent to $7.5 billion. The SaaS market is expected to grow at an average annual rate of 19.4 percent through 2013, easily outpacing the projected growth of the overall business management software market.

With such attractive growth rates, the Indian firms’ larger rivals, like IBM Corp, Hewlett-Packard Co and Accenture Ltd, are increasing their presence in the cloud.

While hardware firms like IBM are setting up centralised cloud computing centres across the globe, the likes of Accenture are partnering with Microsoft to build applications with cloud capabilities.

Big names such as Amazon, Google and Microsoft also deliver a range of pre-packaged software services, while hot Web companies like Facebook use cloud computing to deliver services.

However, as with any new technology, teething problems such as acceptance by clients, large-scale adoption and start-up costs are likely to arise.

“The profit margins may not be too good and may be lower in the initial phase of the business,” said Gupta of IDC India.”But as the number of customers increases, the profits will increase and may even be better as compared to traditional IT services models, because of the economies of scale realised from a shared resource pool.”
Source:http://in.reuters.com/article/topNews/idINIndia-44238220091125?pageNumber=1&virtualBrandChannel=0

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India IT companies cautious on growth, eye M&A

November 25th, 2009

India’s top IT firms expressed optimism about a gradual recovery on Wednesday but stopped short of flagging a sharp rebound in the near term on uncertainties about the strength of the global economic resurgence.

Executives from the companies, hit by a collapse in demand caused by largest downturn since the Great Depression, told the Reuters India Investment Summit in Bangalore that overseas firms were gradually turning to them in the search for cost savings.

However, sluggish technology spending by Western clients, moderate fees, a stronger rupee currency and rising competition from global rivals such as IBM and Accenture are likely to keep them away from past years’ heady growth rates.

“We are more comfortable with the environment now than at the beginning of the year,” V. Balakrishnan, chief financial officer of Infosys Technologies (INFY.BO: Quote, Profile, Research, Stock Buzz), seen as a trend-setter in India’s showpiece outsourcing sector, said at the summit.

“Most of the corporates are feeling much better about the economy now than they were some six, eight months back. But will they go overboard (in IT spending)? I don’t think so, because they are still cautious about the environment.”

The overall outsourcing sector has been on a roll in recent months following a brutal slide in demand at the end of last year as turmoil in the financial sector, software firms’ key client base, led to cancellation or postponement of contracts.

India’s mid-sized software services company HCL Technologies (HCLT.BO: Quote, Profile, Research, Stock Buzz) said on Monday it had won a contract worth $200 million from British insurer Equitable Life.

Tata Consultancy Services (TCS.BO: Quote, Profile, Research, Stock Buzz), Infosys and Wipro (WIPR.BO: Quote, Profile, Research, Stock Buzz) have also announced deals in recent months from companies such as oil and gas major BP (BP.L: Quote, Profile, Research, Stock Buzz), mobile operator T-Mobile UK, brewer SABMiller (SAB.L: Quote, Profile, Research, Stock Buzz) and Volkswagen (VOWG.DE: Quote, Profile, Research, Stock Buzz).

Suresh Vaswani, co-chief executive of IT business at Wipro, India’s No. 3 software exporter, said the deal pipeline had improved in the first half of the current fiscal year that began in April, compared with the immediate post-crisis period.

“The recovery is taking place slowly,” he said. New York-listed Wipro (WIT.N: Quote, Profile, Research, Stock Buzz) is betting on a demand uptick from its financial clients, which produce about a quarter of its revenue, as consolidation in the sector boosts demand for technology.

Mahindra Satyam (SATY.BO: Quote, Profile, Research, Stock Buzz) — earlier known as Satyam Computer, a company that was rocked by India’s biggest corporate fraud and subsequently sold — is also adding new clients, said Atul Kunwar, president of its global operations.

Optimism about a growth rebound has sent Infosys shares up 118 percent this year, in line with a surge in the sector index and outperforming the broader market .BSESN that has risen 78 percent. Tata Consultancy has soared 194 percent.

“The market is hoping the next financial year will be much better growth-wise than this year or last year,” said Srividya Rajesh, a fund manager with Sundaram BNP Paribas Asset Management, which holds Infosys and Tata Consultancy shares in its portfolio. “But whether the sector has got out of the woods or not will be known only once the technology spending patterns become clearer early next year,” she said.

Indian IT firms provide services ranging from managing complex networks and call centers to software coding, and their clients include Citigroup (C.N: Quote, Profile, Research, Stock Buzz), Credit Suisse (CSGN.VX: Quote, Profile, Research, Stock Buzz), General Electric (GE.N: Quote, Profile, Research, Stock Buzz) and BT Group Plc (BT.L: Quote, Profile, Research, Stock Buzz).

The sector’s scorching pace of growth has halted as many top customers were badly bruised by the recession, forcing them to tackle severe cost cuts and leaving little room to boost technology spending.

PRICING ENVIRONMENT

Balakrishnan of Infosys said while demand for fee cuts from clients had abated thanks to the economy’s limping back to life, the No. 2 IT exporter did not see prices going up in the short term as customers were spending selectively on technology.

“You will live on similar pricing environment for some more time till the supply demand situation changes more in favor of demand,” he said. “As long as the pricing remains stable, we are OK on the margins.”

But a 12 percent rise in the rupee against the U.S. dollar from a record low in early March could have an impact on profit margins, Balakrishnan said.

Every one-percentage-point rise in the rupee crimps margins by 30 to 50 basis points at top IT firms that bill more than half their revenues in dollars. The companies hedge some portion of their revenue to deal with the currency volatility.

“If the pricing pressure and the rupee rise happen at the same time, then it will be a challenge for the companies,” said Rajesh of Sundaram BNP Paribas Asset Management.

SMALL IS BEAUTIFUL

Indian software firms are looking to expand in markets such as Asia-Pacific and Europe to cut their dependence on the U.S. market, which brings in more than half the sector’s $60 billion revenues but has been badly hit by economic and market turmoil.

Infosys, which has built up a cash pile of nearly $3 billion, said it was looking to buy firms in sectors such as consulting, utilities and healthcare to boost its presence in geographies such as France and Germany, Balakrishnan said.

But the deal sizes would be smaller, with target companies revenues at about $400 million to $500 million.

So far, Indian outsourcers have shied away from blockbuster deals despite having the required financial muscle and instead focused on acquiring smaller IT divisions to tap opportunities in select areas or geographies.

Source:http://www.reuters.com/article/IndiaInvestment09/idUSTRE5AO1MJ20091125?pageNumber=2

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Chinese outsourcing market dominated by foreign competition

November 25th, 2009

The growing outsourcing market in China is not having the effect that the Chinese government had hoped for, according to a new report by Ovum.

The Chinese government has set up 20 cities for outsourcing activities, and made large investments in infrastructure, education, training and tax incentives in an attempt to grow business.

However, Ovum senior analyst Patrick O’Brien explained in a report that the Chinese outsourcing market is being dominated by foreign players, such as BT, setting up their own Chinese subsidiaries.

“The Chinese government is taking measures to build China as a service-based economy, but there are no signs of a Chinese equivalent of a Tata Consultancy Services or an Infosys emerging, capable of challenging the major Western vendors for the foreseeable future,” he said.

“Western providers have invested in Chinese delivery centres having learned their lesson from the procrastination many showed when India emerged, which effectively allowed India’s domestic vendors to build themselves into global players.”

Part of the problem is that, while many Chinese outsourcing companies are state-owned, the Chinese government is not signing deals with them.

Another problem is China’s poor marketing skills in advertising for new market opportunities. This has been made worse by two government departments trying to promote outsourcing: the Ministry of Commerce and the Ministry of Industry and Information Technology.

Source:http://www.v3.co.uk/v3/news/2253906/chinese-outsourcing-market

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Telkom renews outsourcing plans

November 25th, 2009

Telkom has ‘insourced’ its internal IT systems and moved them into its own data centre environment, which will be encouraged to become a third-party business.

Telkom’s results presentation yesterday focused on the new markets the company plans to attack as growth opportunities. The new Cybernest data centre environment is one aspect of its future plan.

The decision to build a data centre operation, which will be encouraged to become an entity in its own right, is part of financial director Peter Nelson’s plan to cut the group’s costs. He says Telkom currently has R2 billion worth of IT equipment, which has been migrated to the data centre and will be run as an outsourced project.

The first part of the systems to be moved will be the systems relating to the planned mobile business, and the rest will follow later.

Last year, Telkom began an outsourcing project, dubbed the “capability management project”, which was criticised by the unions.

Nelson says that, while the IT services will still technically be in-house, Telkom consulted with organised labour and they are on board with the concept.

There is a possibility that Telkom will look at other outsourcing opportunities. However, it is unlikely it will go as far as the expected 90% of its business, which the original capability management project spoke of outsourcing.

According to Nelson, Telkom is also looking at pushing its billing and operations systems out to a third-party player. “Telcos across the world are doing this and we will be looking at it as a possible way to cut costs.”

Putting the company’s IT systems into the data centres is a strategic move for Telkom, and it is banking on growing Cybernest as a possible growth path. During yesterday’s presentation to analysts and investors, CEO Reuben September said Telkom will place more focus on selling managed data services to customers.

Coupled with its strength in the undersea cable environment, Telkom says it is poised to tackle the data market, and hopes to become the wholesale provider of choice.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=28370:telkom-renews-outsourcing-plans&catid=118:financial&Itemid=66

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