Archive for November, 2009

Virtusa wins Information Management’s Innovative Solution award

November 24th, 2009

Virtusa Corporation, a global IT services company that offers a broad spectrum of business consulting, IT services and IT outsourcing, today announced it’s the winner of Information Management’s 2009 Innovative Solutions Award in the Enterprise Content Management (ECM) category.

The annual awards recognize groundbreaking business solutions in eight categories, evaluating winners on their ability to provide exceptional business value and positively affect the bottom line. During its winning implementation of an ECM Center of Excellence for National Geographic, Virtusa delivered exceptional business results, including lowering Web site support costs by over 60% and improving content management usability by 50%.

“While this award acknowledges our ability to implement customized solutions for companies facing complex business challenges, it also highlights Virtusa’s core business philosophy: delivering solutions that lead to measurable business results,” said Virtusa CEO Kris Canekeratne. “As technology evolves, it’s creating new problems that require increasingly innovative solutions based on deep understanding of technology trends and best practices. We’re honored to be recognized by Information Management as a company that is providing just that.”

Virtusa’s winning solution was developed after National Geographic approached the company with the task of optimizing its global Web strategy to efficiently manage content in multiple languages using a scalable platform. Virtusa quickly analyzed the company’s Web architecture and implemented a ECM Center of Excellence. This was accomplished by partnering with National Geographic to set up 24 x 7 operations around QA, development, project management, and managed services.

The Center compiled measurable business objectives which were exceeded by combining industry best practices, IT engineering rigors, and a high touch consultative approach to visualize the end state.

As a result, content management usability costs were cut in half, Web site support costs were cut by 60%, and efficiencies and expertise were developed that have allowed the organization to become more market-responsive to business demands.

The award reinforces Virtusa’s strong thought leadership, best practices and expertise in ECM, and its ability to deliver innovative solutions to customers that have a direct impact on their business.

Virtusa delivers reduced costs, increased agility and a superior customer experience through its portfolio of IT services that also includes business process management (BPM) and data warehousing and business intelligence (BI). Recently recognized for growth and named to Deloitte LLP’s Technology Fast 500™, Virtusa utilizes its end-to-end consulting and outsourcing capabilities to implement solutions that deliver business results for companies in a variety of industries.

Source: http://www.financialexpress.com/news/Virtusa-wins-Information-Management-s-Innovative-Solution-award/545654/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Infosys BPO chief puts in papers

November 24th, 2009

Amitabh Chaudhry, chief executive of Infosys Technologies’ business process outsourcing arm has put in his papers.

He is understood to be taking up a bigger position at HDFC Standard Life Insurance a joint venture between HDFC and UK-based Standard Life, The exact nature of his next assignment is however not known.

Chaudhary who took over as chief executive of Infosys BPO in March 2006, was tipped as a probable to occupy the top seat in Infosys after chief executive officer S Gopalakrishnan (better known as Kris), one of the founders of Infosys Technologies.

The company, a fully owned unit of Infosys Technologies, offers finance and accounting, human resource and legal services outsourcing. The company’s revenue shot 26 percent to $316 million in the year to March 2009.

The BPO boom is built on India’s huge English speaking workforce. However the sector has taken a hit following the global economic downturn which has crimped spending by companies.

According to industry watchers, Chaudhry who is known to be highly ambitious, successfully led the company’s growth, especially during the recent global slowdown, by convincing clients to stay in, and introducing changes within the company to make it a more technology driven organisation from being a pure back office service provider.

He had recently announced that the back office unit would hire 1,500-2000 people by the end of the current financial year.

Chaudhry is a graduate from the Birla Institute of Technology and Science, Pilani and an MBA from IIM-Ahmedabad. He has been with financial institutions prior to his stint with Infosys. He headed the investment banking franchise for South East Asia with Credit Lyonnais Securities in Singapore.

Source: http://www.domain-b.com/people/in_the_news/20091124_infosys_bpo_chief.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

TCS sees slower Dec quarter volume growth

November 24th, 2009

Tata Consultancy Services, India’s leading outsourcing firm, does not expect volume growth in the December quarter to match the September quarter as companies are still deciding on IT budgets, a senior official said.

However pricing, which was a big concern towards the end of the previous fiscal year, was no longer such a major issue, Chief Financial Officer S Mahalingam told the Reuters India Investment Summit on Monday.

“As far as this quarter is concerned, it will certainly be a growth quarter. But we don’t believe it will be the same growth, in terms of volume, as the previous quarter,” Mahalingam said.

Customer budgets had been tight for almost a year due to the global financial crisis and economic downturn, but now signs were that potential customers
were looking at outsourcing as a way to better manage their services better, he said.

“I would say that the pricing pressure is certainly not felt intensely at this point in time,” he said

TCS has sales of $6 billion in sales in 2008/09 (April/March). The IT outsourcing sector is seeing a pick-up in business as companies win large deals and pricing pressure eases after core financial clients had cut spending in the downturn.

Part of the diversified Tata Group, which straddles the commodities, automobiles, metals and IT industries, Tata Consultancy counts Citigroup, General Electric, General Motors
and Ferrari among its clients.

Shares in Tata Consultancy, valued at $28 billion, have almost tripled so far this year, outpacing a 73 per cent rise in the main index.

Source: http://economictimes.indiatimes.com/infotech/ites/TCS-sees-slower-Dec-quarter-volume-growth/articleshow/5261405.cms

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

2009 ‘toughest’ in past six years

November 24th, 2009

This year will go down in the history books as being the toughest for IT companies in the past six years.

Irnest Kaplan, MD of Kaplan Equity Analysts, says 2009 has been the most difficult year for the industry since it started recovering in 2003 from the dot-com bomb that peaked in 2000.

The dot-com crash saw companies lose millions in market capitalisation, and some were unable to survive the fall from grace after investors threw norms out the window and speculated on stocks that did not go back up, losing millions in the process.

Although not directly comparable, the global downturn has hit IT companies hard, and 2009 has been characterised as the year that firms cut back on IT spend to trim costs. Kaplan says 2009 has “definitely been the toughest year for IT companies in the past six years”.

Dimension Data chairman Jeremy Ord summed up the effects of the global slowdown last week when he said: “Some of our larger clients are no longer our larger clients, and are no longer in existence.”

Warwick Lucas, Imara SP Reid analyst, says: “This market has certainly handed a knuckle sandwich to anyone who thought they could [play with] market timing.” He says the shift in the global economy caught many people unaware.Kaplan explains that the recession impacted companies differently, depending on whether they were exposed to sectors that shut the door on spending, or sectors that were still growing. “The effects on various companies were mixed; some saw drop off in revenue and some didn’t.”

Job cuts

Restructuring reared its ugly head during the year, with staff losing jobs as companies cut back on costs. MTN recently confirmed it will retrench just over 400 people, after saying in August that 86 former iTalk employees had been retrenched.

Business Connexion (BCX) has also cut staff, although only about a 100 people lost jobs, as others were transferred to outsource partners.

Two months ago, computerised management services company Auto-Mate said it could cut up to 16 jobs out of a total of 86, as one of its divisions has not performed well. Auto-Mate is 93%-owned by Britehouse and 7%-owned by management.

In January, security solutions vendor Symantec said it had been retrenching local staff to offset the effects of the global economic crisis. The company did not disclose exact numbers, but said it needed to achieve 4.5% cost savings in its workforce budget “in the form of job reductions”.

Other companies, such as Music for Pleasure, which used to distribute Microsoft’s Xbox gaming console, folded. Choice Technologies also ceased to exist, after its liquidator could not find a company to bail it out.

Masana Technologies failed, blaming the City of Johannesburg for not paying it on time.

Companies that made unwise, or overpriced, purchases in the good years between 2003 and 2008 were hard hit during the year. Kaplan explains that the more difficult times revealed bad deals that would otherwise have been hidden behind glowing numbers.

One casualty of growing too fast is Faritec, which reported a slide in revenue from R1 billion, to R727 million, and operational losses led to a loss per share of 48.1c, compared with a gain of 11.3c in 2008 in the year to June.Faritec has now shifted its focus back to basics, after making too many acquisitions to offer too many services in the past few years. Among these was the R23 million deal to buy Ubusha Technologies, which was canned in February.The company also battled to integrate Enterprise Connection and Lechabile Storage Solutions, which affected its bottom line in 2007.

Kaplan says not many companies were as hard hit as Faritec, which was probably the worst casualty of the slowdown.

Government spend

However, companies with an exposure to the public sector, such as GijimaAst, benefited from increased spend by government, says Kaplan.

GijimaAst delivered a solid set of results for the year to June, bucking the general trend in the sector. Revenue at the listed outsourcing company grew 20%, to R3 billion. Earnings per share were down slightly, from 11.63c, to 11.39c. But, adding back the foreign exchange loss of R51 million, normalised earnings per share grew 88%, to 15.14c.

BCX, which has grown its exposure to government business from 17% to a fifth since last May, produced better-than-expected numbers for the 15 months to August. Revenue was up 25%, to R5.5 billion, and headline earnings per share were down 20%, to 37.5c, an improvement on its results to May, when headline earnings per share for the 12 months lost 40%.
Kaplan says public sector spend was starting to come through at a “fortuitous” time, as it had acted as a partial buffer against the economic slowdown in 2009.

But Datacentrix, which also relies on government spend, did not fair as well. In the six months to August, the company said its performance was knocked by unrealised government deals. It reported revenue down to R687 million from R699 million and headline earnings per share went from 26.8c to 26.5c.

Doing okay

Despite the economic turmoil, some companies proved to be resilient and delivered decent numbers.Dimension Data released figures last week that were better than expected. Kaplan says the company did well, despite its exposure to developed markets that were hard hit, such as the US and Europe.

Dimension Data met its 5% operating target a year early, despite revenue being almost flat in rand terms in the year to September, and down in dollar terms to $3.97 billion, from $4.5 billion a year ago. The company’s operating profit grew 25.4% in rand terms, to $194 million, and earnings per share were up in dollar terms to 7.6c from 7.4c a year ago.

Kaplan says Dimension Data’s results bucked the expected trend. While product sales were vastly down, this did not impact the company as much as expected, as it benefited from increased service offerings.

Despite the economic collapse, Altech proved to be a solid performer, and did well off the back of its investment in East Africa, says Kaplan.

Altech was the star performer in Altron’s results, reporting revenue 4% higher, to R4.7 billion during the six months to August, with adjusted headline earnings per share 13% better, at 304c.

EOH passed the R1 billion revenue mark ”with ease” in its year to July. The company said earlier this year it was “satisfied” with its performance.

Revenue was up 32%, to R1.255 billion, while profit before tax improved 27.3%, to R116.5 million. Earnings per share were up 25.5%, to 120.7c, and headline earnings per share improved 25.9%, to 121.9c. As a result, the company increased its dividend payout by 20%, to 30c.

At the time, in September, EOH said “the local economic environment is showing signs of improvement with customers undertaking IT initiatives beyond the maintenance and support of their existing IT investment”.Lucas says IT companies should now have cleared the worst of the slump, and spend in some sectors, such as banking, is starting to return and will benefit IT companies.

He adds that even the hard-hit mining sector is starting to spend again. “IT companies should have an okay year ahead.”

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=28307:2009-toughest-in-past-six-years&catid=118:financial&Itemid=66

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

India to benefit from China’s rise in outsourcing

November 24th, 2009

China’s importance as an outsourcing location is rising fast, but a fragmented local vendor landscape and a domestic market dominated by Wholly Foreign-Owned Enterprise (WFOE) customers do mean that it will be the major Western and Indian outsourcing vendors that will reap the rewards, according to a new report from analyst and consulting firm Ovum.

The Chinese government is anticipating the need to migrate its economy from manufacturing to a services base in the long term, and has put in place a strategy to ensure that China will eventually rise to challenge India in the outsourcing sector, said Ovum.

The Chinese government has designated 20 cities for outsourcing business and the investment in infrastructure, education, training and tax incentives at these locations are extremely impressive. Software parks are being built rapidly and on a large scale with transportation links to match and the university education system has ballooned to create 6.1 million graduates this year.

According to the analyst firm, low costs and access to a superpower economy is enticing outsourcing customers; China’s huge labour pool and expanded education system means that salaries for graduates are lower than in India.

China is the fastest growing major economy in the world and Western companies, many of which have fully embraced the concept of global sourcing, are setting up Chinese subsidiaries to target a relatively untapped market. These subsidiaries will be an entry point for vendors to use China for delivery, and will lead to multinationals to consider Chinese delivery for its businesses in other locations.

Chinese companies are mainly state owned, and are not as yet, major users of outsourcing services. Unless the government encourages this to change, the domestic market will be mainly made up of WFOE customers. These firms are more likely to choose to be served by the international vendors with which they have already built up relationships rather than sign with domestic vendors, observes Ovum.

There are no signs of a Chinese equivalent of a Tata Consultancy Services or an Infosys emerging, capable of challenging the Western major vendors for the foreseeable future, it pointed out.

The analyst firm said that possibly the biggest barrier to China achieving its full potential is its lack of marketing skills. This is amplified by the lack of an industry organization such as NASSCOM to promote China’s impressive abilities to the international market.

Source:http://www.ciol.com/News/News-Reports/India-to-benefit-from-Chinas-rise-in-outsourcing/241109128052/0/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Firms can mitigate IT skills shortage

November 24th, 2009

The shortage of information and communications technology (ICT) skills in developed countries could become a serious issue once the worldwide economic crisis starts easing. This will be exacerbated by the falling number of masters and PhD holders in science and engineering, restrictions on cross-border movement of IT professionals and the US H-1B visa programme. However, this vicious circle could be mitigated by the Indian service firms increasingly recruiting internationally, according to a new OECD report on employment trends in the ICT sector

The report notes that Indian tech firms like TCS, Wipro and Infosys have seen slower recruitment since the first quarter of 2008. However, the pent-up demand in the European economies and the US will ensure that good workers are available for the taking when these companies are looking to further expand their international operations.

“Concerns have been raised whether increased offshore activities could lead to a shortage of ICT skills in the OECD countries in the long term,” the report said, adding that such a shortage could reinforce the need for further offshoring as ICT skills shortage is known to be a driver for offshore outsourcing.

The report said that while no additional largescale layoffs have been announced by the top 10 IT services firms, employment levels will stay at almost the present levels until 2009-end. IT services firms like IBM and Cap Gemini have announced slower hiring for 2009. So have Indian IT giants like Tata Consultancy Services (TCS) and Infosys, which despite the crisis, still expect to grow in single digits in the third quarter of 2009-10.

The economic crisis has put IT service costs under pressure, but this may benefit outsourcing due to the increased internal cost-cutting and perceived benefits from more flexible external sourcing of IT and business process services. The recent quarterly data on the outsourcing markets indicate that despite the number of outsourcing transactions still on the rise, revenue growth through IT and BPO will probably decline in 2009, due to the falling total contract values (TCV), the OECD report said.

However, the Asia-Pacific region has been performing well with TCV in the first half of 2009 increasing over 150 per cent over the first half of 2008. The report suggested that higher TCVs in the APAC region could explain the optimism of the Indian tech service firms who have been changing their product-product mix to adapt to the changing market demands.

“Recruitments have already started to slow in the beginning of 2008 when new hiring by leading Indian service providers dropped 22 per cent in the first quarter of 2008 and by almost 50 per cent in the second quarter compared to the same period one year earlier. These lower recruitment rates are also reflected in the decreasing number of new offshore centres opened by IT services firms,” the report added.
Source: http://www.business-standard.com/india/news//firms-can-mitigate-it-skills-shortage//377369/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

HCL Tech hardens on new order win

November 24th, 2009

HCL Technologies gained 1.47% to Rs 348.70 at 9:55 IST on BSE, after the company secured an overseas contract worth $200 million.The company announced the new order win after trading hours on Monday, 23 November 2009.

Meanwhile, the BSE Sensex was down 34.27 points, or 0.20%, to 17,145.91.

On BSE, 7,526 shares were traded in the counter as against an average daily volume of 2.64 lakh shares in the past one quarter.

The stock had hit a high of Rs 350 and a low of Rs 346 so far during the day. The stock had hit a 52-week high of Rs 350.50 on 17 September 2009 and a 52-week low of Rs 89.10 on 12 March 2009.

The large-cap stock had outperformed the market over the past one month till 23 November 2009, gaining 5.58% as compared to the Sensex’s return of 2.20%. It had also outperformed the market in the past one quarter, rising 22.78% as compared to the Sensex’s return of 12.72%.

The company’s equity capital is Rs 134.52 crore. Face value per share is Rs 2.

The current price of Rs 348.70 discounts the company’s Q1 September 2009 annualized EPS of Rs 17.92, by a PE multiple of 19.46.

HCL Technologies has secured the latest order from UK based Equitable Life Assurance Society for providing an end to end solution including policy administration, finance, actuarial services, information technologies (IT) operation, support and call center services. The contract will start from March 2011.

Equitable Life Assurance Society is a UK life office with over 8 billion pounds sterling under management on behalf of more than five lakh policyholders and members of group pension schemes.

Late last week, HCL Technologies said it had opened a global development center in Brazil to service the growing client base in Latin America, North America and Europe.

HCL Technologies had on 21 October 2009 tied up with US software giant Microsoft to provide retail banking solution to help banks in the Asia-Pacific region. The retail banking solution will address the need of regional banks recovering from the recent economic and financial crisis, to achieve rapid IT enabled productivity gains in CRM amid increased competition in the retail and the fast growing wealth management sectors.

HCL Technologies had in September 2009 bagged a five-year transformational IT infrastructure management contracts aggregating $113 million from two power companies based in Texas, US.

HCL Technologies’ net profit surged 55.88% to Rs 300.75 crore on 8.88% rise in net sales of Rs 1247.32 crore in Q1 September 2009 over Q4 June 2009.

HCL Technologies is a global technology and software services company offering software services, business process outsourcing services and infrastructure management services.

Source:http://www.indiainfoline.com/Markets/News/News.aspx?NewsId=356182

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes