Archive for November, 2009

CPG firms rank highly in Global Top Companies list

November 24th, 2009

IBM, Procter & Gamble and General Mills have topped the 2009 list of Global Top Companies for Leaders, one of the most comprehensive studies of organizational leadership in the world.

The Global Top Companies for Leaders study is conducted by Hewitt Associates, a global consulting and outsourcing company, in partnership with The RBL Group, a leadership systems advisory firm, and Fortune Magazine. The winners were selected and ranked by a panel of independent judges based on criteria including strength of leadership practices and culture, examples of leader development on a global scale, impact of leadership in communities in which they operate, business performance, and company reputation. The 2009 list of 25 companies includes eight from the CPG and food sectors.

Budget cuts must not impact development of leaders

When comparing the Global Top Companies with more than 500 companies around the world, Hewitt identified one distinguishing characteristic that sets them apart from their peers: even during the economic downturn, Global Top Companies remained committed to building leadership capability within their organizations. Tighter budgets and fewer resources forced these organizations to think and act smarter and more creatively about what really mattered when it came to leadership – but they didn’t lose focus.

“Strong leadership is a critical element in helping global companies successfully compete, yet many organizations lack the know-how and infrastructure to create a robust pipeline of leaders for future success. Simply put, they lack the discipline to build leaders,” said Robert Gandossy, global practice leader of Leadership Consulting at Hewitt. “Our research and experience tells us that, while leadership talent is in short supply around the world, the Global Top Companies for Leaders are still able to groom a near-constant supply of world-class leaders . . . year after year and regardless of economic conditions. This capability gives them a unique advantage over their competitors and will poise them to emerge stronger – and more quickly – out of the economic downturn.”

“The quality of the leadership within a company helps meet the expectations of investors, customers and employees, and sets the stage for growth,” said Norm Smallwood, co-founder of The RBL Group. “So developing the next generation of effective leaders is perhaps the most important undertaking of a forward-thinking company. The Global Top Companies for Leaders understand the urgency of a robust leadership culture and are learning to master how to build and sustain one.”
Since the study’s inception in 2002, Hewitt has identified a set of standard leadership characteristics embodied by companies that possess a winning leadership culture. Leaders at these organizations are passionate and committed and leadership programs are practical, relevant and aligned with business goals. Top Companies have an intense focus on talent, and they are deliberate about who they hire, who they coach, who they promote, and who they reward. Finally, leadership development at these organizations is an institutionalized practice and mindset.

In addition to this standard set of leadership traits, Hewitt’s research identified four other critical areas that set the 2009 Global Top Companies apart from other companies around the world:

Leadership remains a critical priority – in good or bad economic times

According to Hewitt’s research, all companies ranked cost pressure as the single most pressing challenge over the next three years. Stabilizing cash and debt positions and balancing immediate cost pressures with long-term growth were key priorities in 2009, and they will remain a top priority as the global economy begins to recover. However, Global Top Companies also plan to have an intense focus on ensuring they do not abandon key leadership and talent efforts in favor of shortsighted goals. As A.G. Lafley, chairman of the board at Global Top Companies winner Procter & Gamble, explains, “All the value we create comes from our people – that doesn’t change if we are in a recession or if we are growing rapidly.”

Succession planning is deliberate and consistent

All Global Top Companies have a formal succession planning process in place, compared to only 72 per cent of all other companies. Almost all (95 per cent) have developed succession plans specific to the CEO or an emergency plan, compared to just under two-thirds (63 per cent) of all other companies. Succession plans at Global Top Companies are also more likely to offer specific elements to ensure the capabilities and depth of their pipelines are strong. Eighty-four per cent of Global Top Companies identify a leader’s current performance against his/her future potential, compared to just 64 per cent of all other companies. In addition, 88 per cent offer 360-degree feedback, compared to just over half (56 per cent) of all other companies.Leaders clearly understand what is expected of them as leaders.

Leaders at the Global Top Companies understand what is expected of them and are held accountable for their actions.Seventy-two per cent of Global Top Companies rate the ability to effectively develop other leaders as one of the top five leadership skills most critical to their firm’s success, compared to just 39 per cent of other companies.

Developing the next generation of leaders is a priority

Hewitt’s research shows that Global Top Companies recognise that the ability to attract, assess and develop leaders across roles, functions and geographies is a necessary and differentiating strategy. All Global Top Companies formally identify high-potential talent, compared to 68 per cent for all other companies. All of them also have formal processes for developing leaders, (compared to 77 per cent of other companies) and use leaders as teachers and mentors (compared to 55 per cent of all other companies) in these efforts.

Food industry and CPG players who made the list of 25:
2. Procter & Gamble
3. General Mills
3. McDonald’s
10. Unilever
12. Colgate Palmolive
17. Cargill
18. Olam International
20. PepsiCo

Source:http://www.ausfoodnews.com.au/2009/11/24/cpg-firms-rank-highly-in-global-top-companies-list.html

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CEO of India’s Infosys backoffice service unit quits

November 24th, 2009

The chief executive of India’s Infosys Technologies’ (INFY.BO) business process outsourcing arm, which employs about 16,000 staff, has quit.

Amitabh Chaudhry, who took over as the chief executive of Infosys BPO in March 2006, had submitted his resignation and is serving his notice period, a spokeswoman of Infosys said. She declined to provide more details.

Infosys BPO, a fully-owned unit of Infosys Technologies, India’s second-largest software exporter, offers finance and accounting, human resource and legal services outsourcing. Its revenue grew 26 percent to $316 million in the year to March 2009.

Earlier this month, Infosys BPO said it will acquire U.S.-based McCamish Systems for an upfront payment of $38 million to boost its service offerings.

The boom in business process outsourcing, or BPO, is built on a large, skilled and low-cost English-speaking workforce, but a global economic slowdown has crimped spending by companies.

Source:http://www.reuters.com/article/rbssTechMediaTelecomNews/idUSSP48615220091124

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LPO – Top London Legal firms embrace outsourcing

November 24th, 2009

More than one-half of London’s top 30 legal firms are involved in or considering legal process outsourcing. Eight of them including Linklaters, SJ Berwin, and Freshfields Bruckhaus Deringer are weighing their options, while eight more, including Allen & Overy, Eversheds, Lovells, Pinsent Masons, Wragge & Co, and Simmons and Simmons are already engaged in the process. Areas being considered are document review, due diligence, contract development and legal research.

Eleven of the top 30 firms told Legal Week that they had no plans to outsource, but not all of them had discounted it as an option.

Source: http://network.nationalpost.com/np/blogs/legalpost/archive/2009/11/23/top-london-firms-embrace-outsourcing.aspx

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Equitable Life outsourcing deal to save 8 mln stg

November 24th, 2009

British life insurer Equitable Life said it expected savings of 8 million pounds ($13.29 million) this year after appointing pensions firm HCL to administer its book of policies, replacing Lloyds Banking Group .

Customer-owned Equitable Life, which was forced to stop accepting new business nine years ago after the cost of paying guaranteed bonuses to some policyholders left it short of cash, said the switch to HCL would also allow it to cut its provisions for future costs by more than 100 million pounds.

‘This is one of the most important decisions in the society’s history,’ Equitable Life chief executive Chris Wiscarson said.

‘I want to help restore policyholders’ savings and this is an important step in that direction.’

The insurer said up to 240 jobs could go as a result of the changeover, with HCL expected to retain about 100 of 340 Lloyds employees currently working on the Equitable contract.

HCL, part of Indian IT services group HCL Technologies , will start administering Equitable’s policies when the existing contract with Lloyds expires in March 2011.

The contract with HCL is scheduled to run until Equitable’s policies have ended, expected to take at least 30 years, the insurer said.

Source: http://www.forbes.com/feeds/afx/2009/11/23/afx7149881.html

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Indian PM Manmohan Singh meets Obama for, Outsourcing talks

November 24th, 2009

Indian Prime Minister Manmohan Singh is in Washington for talks that many people see will shape foreign policy in the coming years.

So what can companies hope for, and what will better ties between the two countries mean as the US becomes evermore a key ally and trading partner for India?

Outsourcing
In the past decade Delhi and Washington have enjoyed close relations and India has been looked at as a rising economic power.

The United States was India’s largest trading partner and largest source of investment. The signing of the historic nuclear deal was the biggest victory for both sides.

Any perception that you might have that Barack Obama is not warm towards India, I think you should just forget it
Indra K Nooyi, US India Business Council

But when Barack Obama took office many in India were more cautious.

During his presidential campaign the 44th President took a tough stance on outsourcing and talked about taxing American companies who took their business abroad.

This issue is crucial for many companies in India.

In the business process outsourcing (BPO) sector, Indian companies have been hoping that more work will come to India as recession-hit American companies look to cut costs.

US investment

The purchasing of arms and defence equipment is high on the agenda for India.

But for trade in this industry to increase further, American #ompanies are demanding that India open up its foreign investment cap in sectors such as education, technology and defence from 29% to 49%.

Last year, an estimated $10.5bn (£6.3bn) was invested by Indian companies in the US which helped to create an additional 65,000 jobs.

Indra K Nooyi, chairperson of the US India Business Council spoke on the need for two-way flow of investment.

“The focus of both countries in the coming years must remain closely tied to three broad areas – job creation, infrastructure development and inclusive growth where collaboration is very much needed,” she said.

“Although we have made some great progress in recent years, a great deal more remains to be done. But with the vibrancy of our newly elected governments, we are tremendously optimistic that our nations’ two leaders will use the state visit to set a new course to fully capture the growth potential of our two economies.”

She dismissed fears within Indian industry that the Indian prime minister’s trip to Washington will not be successful, pointing out that the first state visit Barack Obama is hosting after becoming president is with the Indian premier.

That, she says, shows “his [Barack Obama's] tremendous warmth towards India.”

Anything that brings these two nations together, that allows a better perspective and sharing, will do well
Rajesh Sud, Max New York Life

“I think it shows his interest in India and I think this is a historic moment. So any perception that you might have that he is not as warm towards India, I think you should just forget it,” she insisted.

In the last couple of years, American companies have been increasingly interested in setting up shop in India.

The biggest hook is the rapidly growing middle classes who have deep pockets and are ready to spend.

And as the economy grows, Indian consumers are demanding more and more of the same kinds of goods and services that are available in the West.

‘Underpenetrated market’

Take life insurance for example. The country will soon have more than half of its population under the age of 25.

This is a lucrative market for companies like Max New York Life – a joint venture between Max India and New York Life Insurance Company.

They, like many others, are trying to capture one of the largest uninsured populations in the world.

Rajesh Sud, the company’s chief executive, says collaboration is a good way to enter the market.

“It requires people to come in and learn this market first hand. So anything that brings these two nations together, that allows a better perspective and sharing, will do well,” he said.

“Particularly for American companies, [this is a] very large underpenetrated market which has the right kind of attitude, the right kind of income profile and the right kind of demographic profile. The ability to also use management talent which is local and which understands this profile will also grow the business.”

The 2009 World Trade Report suggests that global trade may shrink by an unprecedented 10% this year. With this kind of bleak outlook, it is all the more important that India and US engage in stronger trade ties.

Back in the factory the white tops are being packed off ready to be shipped.

And when the American consumers are ready to pay top dollar for these goods again, Indian manufacturers will be ready to deliver.

Source: http://news.bbc.co.uk/2/hi/business/8374050.stm

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HCL Technologies Gets Outsourcing Order Worth $200 Million

November 23rd, 2009

HCL Technologies Ltd., one of India’s top five software exporters, said Monday it has received an outsourcing order worth $200 million from the UK’s Equitable Life Assurance Society for processing and support activities.

The contract, which will start in March 2011, will be executed through HCL IBS, a UK-based life and pensions insurance administration business unit of HCL Technologies, the Indian company said in a statement.

The outsourcing contract could help Equitable Life reduce its provision for future costs by more GBP100 million, the statement said.

Source:http://online.wsj.com/article/SB125897318886660337.html?mod=googlenews_wsj

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Indian Outsourcing Firms Likely To Bag $1 Bln Projects

November 23rd, 2009

India’s trio of major outsourcing vendors Tata Consultancy Services (TCS), Infosys and Wipro are likely to bag outsourcing projects worth $1 billion in two years, as the American economy has started recovering, reports the Economic Times.

Many U.S. firms have started seeking operational efficiencies by outsourcing non-core IT and back-office projects in India. Several banks, including Goldman Sachs, JP Morgan, Morgan Stanley, American Express, Bank of New York, besides Mellon and Capital deferred their outsourcing decisions, as they had to cope with funding related to the Troubled Asset Relief Program (TARP) and internal-restructuring processes.

Andy Efstathiou, director of banking sourcing practice at the research and consulting firm Nelson Hall, said that American banks were increasing their outsourcing. He reportedly said that since the global crisis began, the contracts were put on hold, but it was changing now. He added that the fourth quarter of this year was shaping to be 20% plus over the fourth quarter of last year.

Source:-http://www.rttnews.com/ArticleView.aspx?Id=1137288&SMap=1

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