Sitel Continues to Drive Customer Satisfaction for DIRECTV

November 30th, 2009 by Preet Chandhoke Leave a reply »

Sitel, a leading global business process outsourcing (BPO) provider, today announced that earlier this year it renewed its contract with DIRECTV, the nation’s No. 1 satellite television service, to continue providing award-winning customer care and technical support to DIRECTV’s more than 18.4 million customers. The contract extension is the result of a successful outsourcing partnership that originated in 2004.

Through this contract extension Sitel will continue to drive improved customer satisfaction and loyalty through live-agent inbound consumer support programs that meet a wide variety of DIRECTV’s service needs, ranging from general customer care to complex technical support.

“DIRECTV prides itself in delivering the best customer experience possible,” said Ellen Filipiak, senior vice president, Customer Service, DIRECTV. “Sitel has been a key partner in ensuring our customers’ needs are met accurately, completely and on the first call. We are pleased to continue working with a company that shares our commitment to customer service excellence.”

“In today’s competitive marketplace, strategic companies recognize the importance of creating customer loyalty through exceptional customer service and easy access to technical support,” said Bert Quintana, global chief operations officer for Sitel. “For five years DIRECTV has entrusted Sitel with this critical component of their business and we look forward to continuing our relationship with DIRECTV to provide first-class customer support as they continue to cement their position as the leader in satellite television.”

Source:http://newsticker.welt.de/?module=smarthouse&id=973199

Advertisement

10 comments

  1. The IT industry and the BPO industry worldwide are rapidly booming despite of global financial crisis. Thanks for the information. Nice blog.

  2. More and more companies are entering the outsourcing industry in today's society. Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency.

  3. Well , the view of the passage is totally correct ,your details is really reasonable and you guy give us valuable informative post, I totally agree the standpoint of upstairs. I often surfing on this forum when I m free and I find there are so much good information we can learn in this forum!
    multi-cavity

  4. chanel says:

    It's wonderful to read about a female poet coming of age in this era, especially with Anne Sexton as a mentor for a short while, but so many other poetic luminaries as well. I'm also finding it encouraging to know, being 38 myself, that one can jumpstart her career at this age. Thank you for this inspiring interview, Julie Kane. http://Like-Acer.com
    write's unique point.It is useful and benefit to your daily life.You can go those
    http://www.chaneloutletstores.com

  5. Here elaborates the matter not only extensively but also detailly .I support the http://www.filling-with.com
    write's unique point.It
    is useful and benefit to your daily life.You can go those
    sits to know more relate things.They are strongly recommended by friends.Personally

  6. gucci says:

    Well , the view of the passage is totally correct ,your details is really reasonable and you guy give us valuable informative post, I totally agree the standpoint of upstairs. I often surfing on this forum when I m free and I find there are so much good information we can learn in this forum! http://www.roomcl-ean.com/

  7. Tan_mell says:

    Specializing in the production and wholesale ed hardy brand clothing.Welcome friends all over the world orders, sincerity, please give me information

  8. Tan_mell says:

    Specializing in the production and wholesale ed hardy brand clothing.Welcome friends all over the world orders, sincerity, please give me information

Protected by تهنئة
Get Adobe Flash player