Archive for December, 2009

Information Technology Services to provide 45,000 jobs by 2011

December 14th, 2009

Government is to harness the economic potential of Information Technology Enabled Services (ITES) to create 45,000 jobs to reduce the unemployment situation in the country by 2011, Mr. Haruna Iddrisu, Minister of Communication said on Saturday.

He said that the growth of ITES has the potential to rake in additional 750 million dollars, by the same year, in a form of revenue with a multiplier effect on the economy leading to higher investment, increased job creation, and improvement of quality of life.

Mr. Iddrisu disclosed this in a speech read on his behalf by Mr. Alhassan Umar, Director of ITES Secretariat, at a dinner organized by Rakes Company Limited (RCL) in Accra.

RCL is a private company that out sources business operations to a third party company and organization, to manage within a designated period of time.

The company currently manages nearly 150 staff of MTN, the multinational telecommunication service provider.

Mr. Haruna Iddrisu said that government had tasked the Secretariat to assist in the development of a strong and vibrant private sector in the information and technology industry to enable Ghana attain its socio-economic agenda.

“As part of government strategy, several programmes are being implemented under the eGhana project to make the country the preferred destination of ITES-Business Processing Outsourcing (BPO) Companies in the continent,” he said.

Mr. Robert Sam, Managing Director of RCL said that the contributions made by the telecommunication industry to mainstream the development agenda of the country could not be overemphasized.

“The responsibility rests upon us to explore innovative ways of harnessing the economic potential of Information, Communication and Technology to improve the socio-economic development of the country,” he said.

Mr. Sam called on institutions and stakeholders to take advantage of outsourcing facilities offered by the RCL stressing that it saved time, money as well as relived the human resource of companies, any shortage that might hit them.

“Outsourcing provides the company the ability to concentrate on the core business instead of getting distracted by additional matters,” he said.

He appealed to government to give special incentives such as ‘tax holidays’ and to subsidise the energy sector and other production inputs in order to reduce cost and encourage wealth creation and even distribution in the country.
GNA

Source:http://www.ghananewsagency.org/s_economics/r_10406/

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IT outsourcing satisfaction reaches record levels

December 14th, 2009

New research from business advisory firm unveils the top three service providers for the year.

Equaterra has published its annual ‘Information Technology Outsourcing (ITO) Service Provider Performance and Satisfaction Study’, revealing a list of the best (and worst) performing outsourcing service providers over the past 12 months as voted for by some of the top UK organisations.

The study also revealed the ongoing difficult economic climate is driving growth in outsourcing, as companies look to do more with less. It’s a trend Equaterra expects to continue into 2010, as UK organisations look to build on the traction of economic recovery.

Sitting at the top of the list for 2009 according to the customer satisfaction survey are Capgemini (79%), Cognizant (79%) and Computacenter (78%). According to the results, all three shared two particular traits: “a strong desire to deliver a very focused portfolio of services and, in particular, successfully developing an internal culture which empowers their staff to proactively engage with clients to develop innovative solutions.” Bottom of the table was reserved for HP/EDS (59%), Verizon Business (58%) and CSC (51%), though Equaterra added client satisfaction rose across the board for all performance indicators.

The study also revealed that European IT outsourcing service providers improved their satisfaction scores at greater levels than most Indian-based service providers.

Twelve months ago, the top five rated service providers for customer satisfaction included four Indian and only one European provider. In this year’s survey, four of the top five rated providers are European, while just one is Indian.

One provider making strides up the satisfaction ladder is Getronics, which has been listed in the top 10 for this year. The company has made steady progress over the past two years, receiving a customer satisfaction score of 70% in 2009. Dave Baldwin, managing director, Getronics UK and Ireland said: Over the last 12 months, we have been working hard to improve customer satisfaction levels and ensure we meet our service level agreements. We’ve made some excellent progress and are very pleased to gain external recognition for our achievements and make it into the top ten in this year’s Equaterra survey.

Lee Ayling, EquaTerra’s Managing Director, IT Advisory, UK commented, “Given the strong emphasis on cost cutting this year, the ability of service providers to deliver high quality, innovative and flexible services at a lower cost is a positive sign for the outsourcing market and its ongoing growth.”

Martyn Hart, Chairman of the National Outsourcing Association, added, “The shift identified in this study is symptomatic of the changing nature of outsourcing relationships. End users are now looking for IT partners that will advise, push back with ideas and innovate. As IT continues to become more central to businesses operation, those suppliers that can offer a higher-value service will see increasing success.”

Source : http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=22122

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Global Business Processor, Xchanging Selects PROACTIS Spend Control

December 14th, 2009

Xchanging, the global business processor has selected PROACTIS (LSE:PHD) Purchase-to-Pay to manage indirect procurement worldwide for one of its blue chip clients – a global HR outsourcing company.

Founded in 1999, Xchanging is a fast-growing global business processor with close to 9,000 employees. The company delivers complex, large scale processing and technology services to blue chip customers in 42 countries. This includes industry specific processing services to the banking and insurance industries as well as procurement, finance and accounting, and human resources services across industries.

Identified by Everest Research Institute as a tier one procurement services provider, its Procurement Services Division offers the complete suite of procurement solutions from sourcing and spend management to Procure-to-Pay, handling over €1bn spend per year.

After being selected by a global HR outsourcing company to manage its indirect procurement, Xchanging set out to find a Purchase-to-Pay system that would run alongside the client’s finance system and could be quickly deployed in all their offices worldwide.

They shortlisted three solutions, including PROACTIS. Head of Service Delivery at Xchanging, Patricia Dreghorn, says: “After undertaking a formal evaluation process, we are confident that the PROACTIS solution meets all of our requirements. PROACTIS’ impressive track record and strong reputation amongst users was a decisive factor for us.”

The PROACTIS solution will be used to ensure that all purchases are made through pre-negotiated contracts and best value is achieved. It will also provide visibility of all committed spend at the point of purchase which will enable better management of budgets. The hosted solution will be rolled-out across the entire customer organisation, which is made up of over 20 locations worldwide.

Mark McCarthy, PROACTIS Sales Director commented: “We are delighted to be working with Xchanging and their customer on this international project. PROACTIS is designed for multi-currency, multi-language, multi-country and multi-site operations and can be easily deployed in complex IT architectures and business structures, so is well-suited to this type of global business.”

Patricia adds: “We are confident that with PROACTIS, our customer will be able to realise the benefits of the Purchase-to-Pay system immediately. We have the opportunity to extend the benefits of this system to our other customers as well. At Xchanging, we are constantly looking at innovative means to enhance the value we provide to our customers, so we definitely see potential to work with PROACTIS on future customer projects too.”

Source : http://www.benzinga.com/press-releases/b60668/global-business-processor-xchanging-selects-proactis-spend-control

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Infosys partners with American institute

December 14th, 2009

Infosys BPO Limited, the Business Process Outsourcing subsidiary of Infosys Technologies Limited, today entered into a strategic partnership with the American Institute for Chartered Property Casualty Underwriter and the Insurance Institute of America (the Institutes) to enrich its insurance vertical.

The partnership would enhance the domain expertise, learning and development of the employees of Infosys BPO serving Property and Casualty and Reinsurance customers, according to a release here.

The professionals would be provided with co-branded certification in collaboration with the Institutes. It will leverage the Institutes leadership position as Property and Casualty-focused global educational organizations, and use their proprietary learning platform, the Institutes Online, for training and certification of Infosys BPO employees.

Through this partnership, Infosys BPO plans to roll out internal and external certifications for more than 1,000 employees in the next two to three years.

Commenting on the partnership, Mr Amit Kothiyal, Head of Insurance, Healthcare and Life Sciences said ‘the partnership with the Institutes will enhance our domain expertise and in turn enable us to deliver better value and tangible solutions to our customers.’ Mr Saul J Swartout, Executive Vice-President, the Institutes said ‘the global insurance marketplace is changing at an exponential rate and to compete successfully in this marketplace you must be knowledgeable. By using the Institutes Online learning platform, Infosys BPO can deliver the Institutes proven technical insurance content to their employees anywhere in the world. By embracing online learning to enrich their workforce, Infosys BPO gains a strong and cost-effective competitive advantage.’

Source : http://www.indlawnews.com/Newsdisplay.aspx?3ba683bb-426a-4baa-9d96-91791ca6b0c5

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A year on: Satyam fraud hasn’t changed lay of the land

December 14th, 2009

Annus horribilis, is how the people of Hyderabad and Andhra Pradesh are going to remember the year 2009. It began with Ramalinga Raju, one of the state’s favourite sons and a high-flying IT czar, admitting to massive fraud and diversion of funds. It is now ending with a bitter internecine battle on the streets of the state capital and other cities over the formation of Telangana.
Just over a year ago, on December 16, 2008, to be precise, the board of Satyam Computer, had endorsed the company’s plan to buy two firms belonging to the promoter family — Maytas Properties and Maytas Infra. The deal was aborted after intense investor protests. Three weeks later, Raju admitted to the fraud and was jailed. His company’s board was superseded by the government as details of how Raju inflated income and hid liabilities came to light.
It is not known how the political battle over Telangana will end. But there is some clarity on the way ahead for Satyam, its former-promoter Raju and its new owner Tech Mahindra and other actors in the drama. Seven months after it purchased Satyam Computer, Tech Mahindra has managed to arrest the decline in the Hyderabad firm’s fortunes and bring about a certain amount of stability.

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China’s HiSoft, NeoPhotonics eye U.S. IPOs in 2010

December 14th, 2009

A Chinese IT outsourcing company and an optical components maker are aiming to select investment banks in the next two weeks with the goal of making U.S. initial public offerings by as soon as the first half of 2010, one of their investors said on Monday.

HiSoft, an IT outsourcing company in the cities of Beijing and Dalian, and NeoPhotonics, an optical components maker in the city of Shenzhen, were both close to selecting investment banks, Nikunj Jinsi, chief investment officer of International Finance Corp, told Reuters.

“They’re a week away from selecting their bankers,” he said on the sidelines of a conference in Beijing. “They’re looking at a timeframe of the second or third quarter of next year.”

Both companies were looking at relatively modest fundraising plans, most likely in the $75-125 million range, he added.

A third IFC-invested company, China Digital Video (Beijing) Ltd, a maker of digital television technology known locally as Newauto, was also looking for investment banks for a U.S. public offering, Jinsi said, adding that it was not as far along in the process as the other two companies.

He did not specify where in the United States the companies intended to go public, but such smaller growth companies typically list on the Nasdaq.

They join a stream of about 10 Chinese companies that have gone to the Nasdaq this year to raise money since IPO activity has picked up with the ebbing of the global financial crisis. Two of those have been online game companies Changyou.com (CYOU.O) and Shanda Games (GAME.O).

Such companies have gone to the Nasdaq to take advantage of its strong liquidity and relatively high valuations.

They previously were also largely locked out of listing in the China market by stricter rules favoring large former state-owned companies. But that could change in coming years following China’s launch of a Nasdaq-style enterprise board, known as ChiNext, in October in the southern city of Shenzhen.

One Nasdaq-listed Chinese company, ChinaEdu (CEDU.O), was considering spinning off one of its units for a listing on the ChiNext board, Julia Huang, chief executive of the company specializing in online education services, told Reuters at the event.

But she added that plans were still at a very preliminary stage, and declined to give details.

“The first reason we’re considering this is that P/E ratios are relatively high,” she said. “The second is that most of our business is in China, so our reputation is much bigger here.”

Source:http://www.reuters.com/article/idUSTRE5BD0CL20091214

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Max H-1B visas taken up by Wipro, Microsoft, Infy

December 14th, 2009

U.S. economy is still reeling under the impact of recession and even though unemployment continues to rise, employers are have stepped up the hiring of skilled workers from abroad, according to data from the U.S. Citizenship & Immigration Services. The acceleration in recent weeks has put companies close to exhausting the 65,000 visas allotted each year for foreign hires under what’s known as the H-1B program, according to Business Week.

“The numbers are surprising, considering the state of the economy,” says Ron Hira, Associate Professor of Public Policy at Rochester Institute of Technology. “With 15.4 million people unemployed in the U.S., employers should be able to find qualified workers here.” The H-1B program allows employers to sponsor skilled workers from overseas for up to three years, with the possibility of extending for additional years.

The mix of companies receiving work visas is changing in ways that could dull at least some criticism of the program. In past years outsourcing companies, including many based in India, have received a substantial chunk of the visas. That’s led opponents to charge that the program was being used to send American jobs abroad, since many H-1B employees train at client sites in the U.S. and then rotate back to their home countries to handle similar tasks. But the number of visas received by many non-U.S. outsourcers is declining. Of the top 200 recipients of H-1B visas in fiscal 2009, ended in September, offshore outsourcers got about 22 percent, or 5,663, down from 38 percent in fiscal 2008.

Non-U.S. outsourcers still claimed 6 of the top 10 places in fiscal 2009, although the numbers were off for the largest operators. India’s Infosys Technologies (INFY) topped the list in fiscal 2008, with 4,559 visas, but last year got only 440. Wipro (WIT) was the largest visa recipient in 2009, with 1,964, down from 2,678 in 2008. Sridhar Ramasubbu, Wipro’s Chief Financial Officer for International Operations, says the drop is the result of lower demand caused by the recession and changes in the company’s workforce. “We’re now operating in 58 countries,” he says.

U.S. companies have become more active in the program. Of the top 200 recipients in 2009, American businesses accounted for 49 percent of the visas, up from 43 percent in 2008. Microsoft (MSFT) was No. 2 on the list with 1,318 approvals, while Intel (INTC) ranked No. 3 with 723. The chip giant says it’s using the visas to recruit for high-skill posts in software and component design. “We only use visas for job categories with a [domestic] skills shortage,” says spokeswoman Lisa Malloy.

With the Obama Administration struggling to create jobs, politicians are debating whether the visa program needs fundamental change. On Nov. 19, Senators Bernie Sanders (I-Vt.) and Charles Grassley (R-Iowa) introduced a bill to bar major companies that lay off U.S. workers from hiring foreign labor through H-1B and other programs. The legislation, which faces significant hurdles, would apply to companies that have cut 50 or more employees within the past year. “We have a responsibility to ensure that companies do not use the temporary guest-worker program to replace American workers with cheaper labor from overseas,” says Sanders.

Source:http://www.siliconindia.com/shownews/Max_H1B_visas_taken_up_by_Wipro_Microsoft_Infy-nid-63767-cid-3.html

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