Archive for December, 2009

iFinix Corp. Shareholder Update

December 22nd, 2009

iFinix Corp. (PINKSHEETS: INIX), a provider of real-time financial information and services to active traders and to the securities industry, announced today that its data center has received the approval needed from the exchanges to release the data to its end users.

The exchange attorneys have approved the necessary documents for the data center to release the data feed to iFinix. As soon as iFinix receives the data feed from the data center, RealTime will launch within 24 hours.

Source : http://www.sys-con.com/node/1228602

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UK, U.S. Financial service can take a toll on Indian IT

December 22nd, 2009

Indian technology companies, who depend heavily on the western world’s financial
services industry, could be affected by an intense anti-Wall Street/big banks sentiment sweeping the US and the UK, said experts and industry executives.

More than $25 billion of software exports from India is contributing to big American and the UK banks such as JP Morgan, Citibank, Barclays and RBS. Companies such as TCS, Infosys and Wipro derive a large part of their income from these institutions by running their business and IT systems and doing integration projects for firms wishing to merge.

While nobody is talking about another meltdown or even the collapse of big banks, the increasingly strident anti-big banks tone being struck by politicians, former regulators and the public is arousing concern among Indian technology executives, industry associations and independent experts.

“Negative public sentiment is a concern because they can drive regulations,” said Girish S Paranjpe, joint chief executive of India’s third-biggest software exporter Wipro. “People still think that the financial greed has led to loss of jobs and there are enough ‘bonus’ stories coming out, causing more damage,” he added.

“Despite many banks returning the TARP funds, the regulatory environment is not going to be easy. There are elections next year and you will find more populist measures being introduced,” Som Mittal, president of India’s outsourcing association Nasscom, said on Sunday.

Their worries are not without basis. Reports of the big banks giving large bonuses to their staff have not gone down well with the public. Anger is mounting on Capitol Hill and the White House over what they perceive to be reluctance of the banks to lend to small businesses and consumers leading President Obama to lash out at “fatcat bankers” recently.

The US Congress is likely to see the introduction of a Bill that seeks to bring back the provisions of the Glass-Steagall Act, the depression-era legislation that was repealed in 1999 when Bill Clinton was the president. The act separated commercial banking from investment banking and prevented banks that took deposits from the public from underwriting securities. Repeal of the act is widely believed to have made banks take large market risks leading to the financial crisis of 2008-2009.

The Republican Senator and the 2008 presidential candidate John McCain and Democrat senator Maria Cantwell are seeking to introduce a bill that would include provisions of the act. The bill does not enjoy popular support and is not guaranteed to pass, according to reports in the US .

But in what could be an ominous sign for the banks, the House of Representatives is likely to take up a similar legislation soon. Paul Volcker, the former Fed Reserve chairman, has publicly called for reinstating the Glass-Steagall Act and warned banks and finance companies that they are yet to realise the gravity of the problem. “Wake up gentlemen!” he recently wrote in a newspaper article, saying America needs to produce more, finance less.

Around a decade ago, the US had repealed the 1903s Glass Steagall law enabling the rise of large banking conglomerates such as Citigroup, JP Morgan Chase and Bank of America. If at all the act is reinstated, Bank of America and Merrill Lynch will have to be separated again, and JP Morgan will have to give up the trading business it acquired from Bear Stearns.

That will obviously affect the Indian IT companies which have recently bagged a number of orders relating to integrating systems and processes of firms who have concluded M&A deals. Indian IT firms could also be affected, if the banks are broken up and the balance sheet sizes become smaller. In the UK, there is a great clamour for the banks such as RBS to scale down and focus on a few geographies than be global players.

Source : http://www.siliconindia.com/shownews/UK_US_Financial_service_can_take_a_toll_on_Indian_IT-nid-63984-cid-3.html

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New IT firms develop talent pools to outperform IT giants

December 22nd, 2009

Even though all the industries suffered from the attack of global downturn, the IT offshoring and outsourcing industry continued to grow, though at a slower pace. The main reason is that new group of IT service providers is developing the broader and deeper pools of talent that global clients increasingly demand and using progressive techniques to manage and retain these workers.

New companies had the highest rankings for overall client satisfaction and employee retention in Mckinsey and Co, logging high scores across their entire client base and showing a consistent year-on-year improvement. By contrast, clients thought that most of the other established Tier-1 and Tier-2 companies were just doing an ‘average job’, and their performance isn’t improving. In another major shift, they can no longer win bids solely by differentiating on price, since almost all suppliers are now cost competitive.

The recession made the competition tough among the IT service providers that handle a variety of tasks for global corporations. Now, a small group of winners is emerging from the fray, threatening to erode the offshore franchise of many Tier-1 and Tier-2 suppliers in countries such as India, the Philippines, and Russia.

Mckinsey’ 2008-09 survey of the global offshoring and outsourcing industry covering 200 relationships among companies in Asia, Europe, and North America, including 65 of the Fortune 200 shows that these rising suppliers have had a broad impact. In fact, they are redefining many traditional management practices; changing the long-standing model for contracting offshore services, by focusing on the quality of services delivered rather than the usual benchmarks of costs per offshore hire; collaborating with clients in new ways; and gaining more control over outsourcing strategies.

Source : http://www.siliconindia.com/shownews/New_IT_firms_develop_talent_pools_to_outperform_IT_giants-nid-63977-cid-3.html

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New books explain that governance is key to IT outsourcing

December 22nd, 2009

With many businesses struggling to achieve the supposed benefits of IT outsourcing, two new books from IT Governance are showing how governance principles are the vital ingredients for success.

IT outsourcing has been widely embraced by business, as it offers the potential for efficient and responsive IT systems, while allowing companies to focus on their core strengths.

However, in his book Outsourcing IT: A governance guide, author Rupert Kendrick argues that seeing outsourcing as a panacea for all ills underestimates the complexity of the task. A business cannot put mission-critical functions in the hands of suppliers without meticulous planning. To avoid pitfalls, manage risks and tap potential benefits, Kendrick says, it is vital to put governance at the heart of any outsourcing programme.

Over 336 pages, Outsourcing IT: A governance guide gives practical advice on critical issues, including:

· how to make a better IT outsourcing decision based on a clear understanding of the advantages and disadvantages, and how to judge if outsourcing is the right approach for your business;

· how to identify and control the various associated risks, including those affecting business and financial performance, and legal and compliance matters;

· how to choose an outsourcing supplier and build an effective relationship based on a shared understanding of governance issues, such as data security, and;

· how to outsource in a way that supports, rather than hinders, your business goals.

IT Outsourcing Contracts: A Legal and Practical Guide is a complementary pocket guide by Jimmy Desai, a partner at a City law firm. This 106-page work offers guidance on the legal and contractual aspects of outsourcing, as well as practical illustrations of how other organisations have overcome challenges that typically arise. With additional perspectives on the analysis that must underlie an outsourcing decision, it is ideal as a companion title to Kendrick’s book or as a primer for anyone needing a concise overview.

Source : http://www.cambridgenetwork.co.uk/news/article/default.aspx?objid=65885

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TCS bucks trend on good advance tax numbers

December 21st, 2009

Meanwhile, the BSE Sensex was down 111.07 points, or 0.66%, to 16,608.76.

On BSE, 3.95 lakh shares were traded in the counter as against an average daily volume of 4.12 lakh shares in the past one quarter.

The stock hit a high of Rs 745.50 and a low of Rs 727 so far during the day. The stock had hit a 52-week high of Rs 730.90 on 18 December 2009 and a 52-week low of Rs 219.58 on 3 March 2009.

The stock had outperformed the market over the past one month till 18 December 2009, rising 5.94% as compared to the Sensex’s 1.64% decline. It outperformed the market in past one quarter, soaring 24.61% as against 0.13% fall in the Sensex.

India’s largest software exporter by sales has an equity capital of Rs 195.72 crore. Face value per share is Rs 1.

The current price of Rs 733.30 discounts the company’s Q2 September 2009, annualised EPS of Rs 27.54, by a PE multiple of 26.62.

Investors watch advance tax figures closely to gauge company’s performance for the period under review. Companies pay advance tax on their estimated earnings every year in four installments. The December 15 installment is crucial since companies pay 30% of their estimated tax outgo by that time, while on a cumulative basis, it amounts to 75% of their annual tax outgo.

TCS’ consolidated net profit rose 6.81% to Rs 1623.90 crore on 3.16% growth in revenue to Rs 7435.10 crore in Q2 September 2009 over Q1 June 2009.

TCS provides IT and business process outsourcing services. The group provides services to industries such as banking and financial services, insurance, manufacturing, telecommunications, retail and transportation.

Promoters have pledged 22.21 crore shares representing 11.35% of the equity capital of the company. Total promoter shareholding in the company is 74.33% (As on 30 September 2009).

Source : http://www.indiainfoline.com/Markets/News/News.aspx?NewsId=361169

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Recession shifts renewed attention to U.S. call centers

December 21st, 2009

The recession is changing what companies want in outsourced customer care.

Retailers, telecom and cable TV companies and financial-services giants want more than just to save money by sending call-center work overseas. Now they’re asking outsourcing companies to generate revenue by getting callers to upgrade services or buy more of them.

“Companies, having cut as much cost as they can, are looking to us to help grow the top line,” said Judi Hand, chief marketing officer of TeleTech Holdings Inc., an international outsourcing company. “That may be the thing we’re seeing the most of.”

The trend is leading outsourcing firms to grow aggressively again in the United States, after a decade in which call-center jobs migrated offshore by the thousands.

Instead of adding new call centers in low-cost cities and towns, clients are asking outsourcing companies to use “virtual” call centers employing older, more experienced operators working from home.

Englewood-based TeleTech (NASDAQ: TTEC) employs 45,000 people in 17 countries, but its fastest-growing hiring niche in recent months has been at-home work in the United States, Hand said.

That’s because client companies are more consciously targeting how their customer-care calls are handled during the recession, industry executives say.

High-value customers’ calls are increasingly staying in North America, where costs may be higher than offshore, but at-home operators can generate revenue. Simpler and lower-value tasks, which don’t present sales opportunities, are being routed to offshore operators in larger numbers than ever.

The transition has caused TeleTech some difficulty.

Its revenue declined 17 percent in the first three quarters of 2009 — from $1 billion in 2008 to $887 million this year. Most clients ended 2008 by demanding higher volumes of cheaper offshore services from TeleTech or, in some cases, reducing their outsourcing work. TeleTech laid off hundreds of people worldwide, including several at its headquarters, where more than 500 people work.

“As work moved offshore to lower-cost labor markets, we necessarily had to lower our costs,” Hand said.

TeleTech expects growth to return in coming months, she said.

That’s true elsewhere in the industry, and largely as a result of at-home services.

Denver-based StarTek Inc. (NYSE: SRT) will officially start at-home customer care using U.S. operators in the first quarter of 2010, CEO Larry Jones said. It’s been testing the service for months.

StarTek employs nearly 9,000 people, opened its first overseas call center in the Philippines a year ago, and since has opened a second offshore site in Costa Rica to meet the needs of cost-cutting clients in telecom and cable. It now offers services from 18 North American centers, plus its two offshore.

StarTek, like many other call-center companies, opened and closed call centers in rural areas regularly as it hopscotched around the United States and Canada, in a perpetual search for low-cost but able employees.

Jones believes the growth of domestic at-home call centers is a permanent shift away from that.

“StarTek may never again open a new brick-and-mortar call center in North America,” he said.

Clients want at-home services because that attracts operators who understand a caller’s needs and spot opportunities to make a sale — not just handle a scripted encounter, he said.

“It’s finding someone who can connect with a customer and close a deal,” Jones said. “Add a foreign accent or difficulty connecting personally because of a difference in cultures, and you’re not going to make a sale.”

Source:http://www.bizjournals.com/denver/stories/2009/12/21/story10.html?b=1261371600^2611121

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Recession makes Bangaloreans cautious shoppers

December 21st, 2009

If not anything else, global economic recession seems to have taught one or two lessons in economics to India’s IT hub. This festive season, ahead of Christmas and New Year revelry, Bangaloreans are showing “thrift” instead of the usual “splurge” while shopping. While there is no specific data, the city’s prominent shopping hubs, including Brigade Road, Commercial Street and M.G. Road at the city centre, are witnessing a change in the way Bangaloreans shop.

“As usual, festive shoppers have started thronging shops. However, they are spending less and hunting for good bargains,” Suresh R., a trader and a member of the Brigade Shops and Establishments Association (BSEA), told IANS.

Priya Raza, a shop owner on Brigade Road, one of the most popular shopping destinations, said it seemed Bangaloreans were yet to recover from the shock of recession.

Although attractive discount sales are on in several malls, as part of the festive season, Bangaloreans are thinking twice before splurging.

The mood to spend, once popular among Bangalore’s crowd with disposable income, seems to be missing.

“Discount sales are no more pulling crowds to shops. People are buying gifts, clothes and accessories, depending on their needs. The mood to splurge is missing this time,” said Ramesh Makhija of Favourite Shop, a leading shopping destination in Commercial Street.

The economy of Bangalore, mostly driven by the IT industry, was hit hard by global economic recession, which began in the US last year.

Although global economy has started bouncing back, with the job market slowly opening up and companies no longer showing the exit door to employees, Bangaloreans are cautious while spending.

“Bangalore has been severely hit by recession. But things have started improving. Lay-offs seems to have stopped,” Karthik Shekhar, general secretary of UNITES Professionals India, told IANS.

“However, it will take some time for the economy to fully recover. Once that happens, people are sure to open up their purses again,” he added.

According to UNITES Professionals, a union of employees in the ITES sector, around 50,000 techies in India lost jobs during September 2008-October 2009.

Bangalore was the worst hit in job losses as 40 percent of Indian IT and business process outsourcing (BPO) professionals work in the city.

Moreover, 80 percent of IT and BPO professionals in Bangalore have seen a cut in their pay packages and perks post-recession.

Over half a million people are employed in the IT industry across Karnataka spanning software services and IT-enabled services, including BPO and call centres.

As India’s tech hub, Bangalore accounts for about 450,000 jobs, with 300,000 in software services and the remaining (150,000) in back-office operations.

“Recession has taught me a good lesson. Save for bad times. Thankfully, I did not lose my job whereas so many of my friends were shown the door. These days I think twice before spending. I don’t spend unnecessarily,” said Apurva Agarwala, a software engineer.

Shweta Misra, another IT professional, said now she saves half her salary.

“I no more splurge. I make a budget for the month and make a good saving every month to tackle any situation,” she said with a smile.

Source : http://www.siliconindia.com/shownews/Recession_makes_Bangaloreans_cautious_shoppers-nid-63952.html/1/1

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