Archive for December, 2009

Satyam, slowdown made 2009 hard for software industry

December 21st, 2009

The Satyam Computer accounting scam, slowdown and resultant hiring freeze by many made 2009 a forgettable year for the Indian Information Technology industry.

There was never a dull moment for bad news during the year, given the fact that Satyam’s founder B Ramalinga Raju came out of the closet with an accounting fraud on January 7. The scam tarnished the credibility of India’s IT story, requiring others to do a lot of convincing to retain clients.

As dramatic it was, the World Bank, within a week of the Satyam scam coming to light, announced it had banned, besides Satyam, Wipro and Megasoft from working for it for allegedly “providing improper benefits to the Bank staff” during the course of their projects with it. While the cases dated back to mid-2007, the timing of the disclosures only helped compound the woes of the IT industry.

To give the government its due credit, it acted swiftly by superseding the Satyam Board, which brought in new auditors to restate accounts, and ascertained employee count and within months found a new owner in Tech Mahindra. Satyam has since been renamed Mahindra Satyam.

Multiple agencies probed the scam, whose size was initially estimated at Rs 7,800 crore, and Raju, once a celebrated IT icon, is in custody awaiting trial.

2009 also saw the software exporting community trying hard to keep their margins as clients cut down on IT spends. The huge forex losses due to fluctuation of rupee didn’t help them either.
Bulk of IT companies’ revenue comes from the US and Europe and they earn more when the dollar is stronger.

Although the dollar was stronger, many of them had hedged against a stronger rupee – which it was in 2007 – thus losing out any which way.

The fallout of this was that top Indian IT companies, which used to hire up to 25,000 people annually, put recruitment on hold.

Many of them, including Infosys, postponed campus recruitments.

Talking of Infosys, its poster-boy Nandan Nilekani left the IT company he helped found to join the government for a project to give every Indian citizen a unique identity number.

Globally, the industry saw a few mergers and acquisitions. In April, US business software company Oracle Corporation announced that it would buy its Silicon Valley rival Sun Microsystems for $7.4 billion in cash.

The takeover has moved Oracle, the world’s second-largest software maker, into the server and storage computers market, placing it against IBM and Hewlett-Packard.

In September, the world’s second largest PC maker Dell Inc entered into an agreement to acquire computer services firm Perot Systems for about $3.9 billion, making it one of the biggest deals in the IT space since the global financial turmoil hit the sector. The acquisition was aimed at helping Dell foray into the software space.

Copier major Xerox Corporation announced that it will acquire outsourcing entity Affiliated Computer Services (ACS) for about $6.4 billion in a cash and stock deal.

Indian IT industry is passing through a difficult phase. Shrinking budgets, pressure on revenues and bottomline, competition from global bigwigs are staring at the home-grown software multinationals who have to adjust to a new scenario than the one they have been used to so far. In a way, the game is just beginning now.

Source : http://news.in.msn.com/business/article.aspx?cp-documentid=3490295

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Proud dreamliner team member company, HCL technologies, salutes the boieng company on its first flig

December 19th, 2009

HCL Technologies Ltd. (HCL), a leading global IT services provider and SUPPLIER to The Boeing Company, today offers its congratulations and support to the Boeing 787 team as the aircraft makes its first flight.

“HCL salutes The Boeing Company and the thousands of its dedicated employees around the world who have made today’s first flight a reality,” said G H Rao, Global Head of Engineering and R&D Services, HCL Technologies. “It has been a great privilege to be working on the Boeing 787 Dreamliner for the past five years and we look forward to our continued work with Boeing and more than 10 of its Tier 1 systems suppliers.”

The 787 integrates diverse leading-edge technologies to deliver an environmentally preferred solution with hitherto unmatched efficiency, for a medium capacity long-range aircraft. HCL Technologies, the only Indian Software company selected by Boeing to work on the 787 Dreamliner, is a key player in Boeing’s 787 flight test program. HCL created the hosting platform for the flight test computing system to support the requirements of the 787 Boeing global team, including 10 Tier 1 and Sub Tier partners. With more than 4 million hours of engineering hours contributed to date, HCL has been involved with development and testing of the onboard software on the 787 aircraft.

In 2008 HCL Technologies received The Boeing Performance Excellence Award for 2008. The Boeing Company issues the award annually to recognize suppliers who have achieved superior performance. HCL Technologies maintained a Gold performance composite rating for each month of the 12-month performance period, from October 1, 2007 to September 30, 2008. Last year, Boeing recognized 411 suppliers who achieved either a Gold or Silver level Boeing Performance Excellence Award. HCL Technologies is one of only 86 suppliers to receive the Gold level of recognition.

Source : http://pr-canada.net/index.php?option=com_content&task=view&id=152197&Itemid=65

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Gov’t offers IT scholarships to OFWs

December 19th, 2009

More and more overseas Filipino workers (OFWs), including their family members and beneficiaries, are now venturing into the information technology (IT) through the help of government scholarship programs.

The Overseas Workers Welfare Administration (OWWA) Regional Welfare Office is now with its 17th batch of Microsoft Tulay Trainees. The program offers a free computer training to OFW returnees, family members and beneficiaries.

According to OWWA-CAR Microsoft Tulay instructor, Roderick Joaquin, they have so far 160 graduates and these graduates have formed an OFW Family Circle called the OWWA Microsoft Tulay Alumni Organizations (OMTAO).

Joaquin also stressed that Microsoft Tulay Program, a joint project of the OWWA, Microsoft, and the Ople Policy Center, is opening up new door for OFW returnees.

“Some of our graduates ventured into computer shop, greeting, and calling card business, while others are trying their luck on call centers or Business Process Outsourcing (BPO),” he said.

Joaquin also confirmed that about 10 of their graduates followed up what they have learned from the Tulay program, by enrolling in IT courses offered by the Technical Education and Skills Development Authority (TESDA), under its Pangulong Gloria Scholarships (PGS).

Source : http://www.mb.com.ph/articles/234747/gov-t-offers-it-scholarships-ofws

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J.P. Morgan Asset Management Extends Outsourced Services Contract With HCL

December 19th, 2009

HCL IBS Ltd. part of HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced an extension of its contract with J.P. Morgan Asset Management to deliver life and pension administration services for Save & Prosper. The new evergreen contract establishes a long term commitment and business partnership between J.P. Morgan Asset Management and HCL, and provides certainty around the provision of the high quality processing and support activities required to run the Save & Prosper closed book of business.

The decision to extend the contract, which was first established in 2001, comes after J.P. Morgan Asset Management conducted an in-depth review of its strategy and business requirements. The contract extension will reduce cost for J.P. Morgan Asset Management and deliver service enhancements to improve the policyholder experience. HCL, a trusted partner with a strong understanding of the business, will continue to provide an end-to-end service solution to enhance policy administration, finance, actuarial and call center services. The new contract services 185,000 policies and provides additional costs savings to J.P. Morgan Asset Management over the contract’s lifetime in the order of £8.5 million.

Commenting on the contract extension, Peter Ball, Chief Executive of Save & Prosper, said: “J.P. Morgan Asset Management has long enjoyed a strong relationship with HCL and we are happy that our partnership has been extended. I am confident that HCL will continue to provide great service and value to our policyholders.”

Commenting on the win, Stephen White, Chief Operating Officer, HCL IBS said: “This success follows HCL’s acquisition of Liberata Financial Services in 2008 and reflects the strength and openness of the long term relationships we build with our clients. We believe that with our global reach, deep capabilities and the consistent high quality of the services we deliver, HCL is the ideal partner for JPMorgan Asset Management. We are delighted that J.P. Morgan Asset Management has reconfirmed the value it places in our partnership through this contract extension. We look forward to adding further value through the introduction of wider HCL service capabilities to help the company achieve its business needs.”

Source : http://hardware.itbusinessnet.com/articles/viewarticle.jsp?id=937482

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Dell logs on to tech services business

December 19th, 2009

The top-tier Indian technology services companies, including Infosys Technologies, TCS, Wipro Technologies and HCL Technologies, willhave to brace for some stiff competition from Dell Services — the new player in the services arena. Particularly so, as the hardware maker’s services arm will focus on $20-50 million contracts, the sweet spot for the Indian technology service providers.

Computer maker Dell Inc on Thursday launched a technology services focused company, Dell Services,that will focus on the mid-market enterprise customers. The company has integrated Perot Systems to its services business. Dell bought Perot Systems in September for $3.9 billion, and the combined services entity has already pitched for 88 contracts. These contracts, mostly in the $20-50-million range are similar to what Indian technology players target.

Analysts say, the $7.5-billion services giant, with about 50% of its 42,000 workforce in India, could drive down prices, much like it has done in the hardware business and pose challenge for the Indian technology majors. “Dell might do to services what it has done to hardware by direct selling — bring down prices of services and put margins under pressure,” said Diptarup Chakraborti, principal research analyst, Gartner.

In a conference call, Peter Altabef, president, Dell Services, said: “The small and medium businesses are underserved, and we will go after them with customised services. Part of our strategy is to increase services offering from remote locations (like India). The Perot integration brings us lot of additional capability and cross-selling opportunity.”

Citing an example of cross- selling, Mr Altabef said for a manufacturing company, which was a Dell client on the hardware side, now does SAP consulting as well, an expertise Dell Services got from Perot. “We closed the deal in less than 10 days,” he added. In India, it recently won a Rs 90-crore contract from Max Healthcare. Among the services that the Dell will provide, include enhanced support, managed IT services, business process services, IT and business consulting, as well as applications development, maintenance and testing. The company will focus on healthcare, manufacturing and government businesses.

Amit Singh, head of IT practice at Avendus Capital, an investment bank, said: “Margins in hardware are wafer thin. Services will add to Dell’s profitability and add a complete solutions player to the market offering hardware and software services.”

Typically in hardware business, margins are less than 4% and in services over 20%. That’s why Dell acquired Perot Systems and now Dell Services could potentially change the way services are delivered. “They could offer some services on phone (much like the Direct from Dell’s PC selling model). The tele-services could be for support services and remote infrastructure management. Dell has very strong branding and could do to services what it did to computers — commoditise them,” said Mr Chakraborti of Gartner.

Dell has an edge over other services providers, as it offers complete hardware and software services capability, matched only by the likes of HP and IBM. Raman Roy, CMD, Quatrro BPO Solutions, said: “Dell will shake up the market and create services at multiple price points. Dell will also expand the market with its hardware-cum-services offering, as a single-window capability to mid-market is not available. Competition from Dell will impact profitability and pricing.”

Dell Services’ plan to target the mid-market segment and helps the new player differentiate from the big boys like IBM and Accenture. Many of the mid-market customers are not interested in doing business with the really big outsourcing firms.

Steve Schuckenbrock, Dell’s president for large enterprise operations, said: “Lot of outsourcing companies will talk about the big mega deals. The sweet spot for Dell Services is a contract value of up to $50 million in the 3-6 years time frame.” That’s what Indian majors primarily target and will have to cope with one more competitor.

Source : http://economictimes.indiatimes.com/infotech/ites/Dell-logs-on-to-tech-services-business/articleshow/5353654.cms

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IT Contracting…But Not As We Know It

December 18th, 2009

According to government insiders, Britain could be developing a new approach to IT contracting over the next few years which could see IT contractors only be required to sign up to one or two ‘mega’ service companies. This insight comes as the government plan to privatise a quarter of the public sector and they have been looking to outsource IT and other departmental services to two FTSE 100 companies. These companies would work in a similar manner to Serco and Capita, although they would, of course, be in competition with them.
If portions of government services were sold on the open market it is believed they could generate around £16bn. Permission has already been granted for business to be skimmed from certain departments and repackaged.
Speaking to The Sunday Times, one government insider stated: “There is no reason every department should do its own IT contracting, for example. There are incredible inefficiencies in the system. These businesses can be a store of value for the taxpayer rather than a cost centre.”
Analysis firm TechMarketView,’s Richard Holway also commented: “Shared Services are really the preserve of the larger companies…Scale is vital.”
Holway concluded: “We should remember that Capita was formed out of CIPFA [the Chartered Institute of Public Finance and Accountancy] which itself has similarities to the privatisation plans being mooted by Whitehall.

The returns to shareholders from Capita in the last 20 years have been huge. So I am certain the interest in the opportunity to be part of or buy one of these new ‘outsourcing giants’ will be intense.”

Source : http://news.crystalumbrella.com/archives/678/it-contracting-but-not-as-we-know-it

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Infy, HCL in race for Westpac’s $500-mn outsourcing contract

December 18th, 2009

Australia’s second-biggest bank Westpac is seeking outsourcing suppliers for contracts worth up to $500 million, with India’s top tech firms Infosys, HCL and others bidding against multinational rivals IBM and HP-EDS.

The bank, which is currently merging its systems with St George Bank, is being advised by a consulting firm on fleshing out an IT transformation programme, aimed at saving over $400 million from operations by 2011.

Australia’s top banks including Westpac, National Australia Bank (NAB), Commonwealth Bank of Australia and ANZ will invest almost $4 billion on technology this year, according to experts tracking the industry. The country’s IT market is worth around $39 billion, according to research firm Forrester.

“HCL, Infosys and Wipro, apart from IBM, are already in discussions with Westpac for these contracts — offshoring being considered as a critical portion of these engagements,” said a senior executive at one of the top tech firms exploring this opportunity. He requested anonymity because he is not authorised to comment on any potential business.

For Indian vendors, Westpac contract offers an opportunity to gain business from IBM, which is due to renew its contract with the bank next year. While Infosys declined to offer any comments because of its ‘financial silence period’, officials at HCL did not respond to an email query sent by ET on Thursday. Westpac officials, too, did not respond to the ET query.

Westpac, which acquired St George Bank last year for $19 billion, wants to have a common general ledger and consolidate other systems, including payroll. The IT integration costs alone will be around $338 million, apart from an additional $168 million being earmarked towards outsourcing and restructuring.

“Apart from the integration with St George, Westpac is also seeking suppliers for over $250-million application development and maintenance contract,” a consultant said.

Source: http://economictimes.indiatimes.com/infotech/ites/Infy-HCL-in-race-for-Westpacs-500-mn-outsourcing-contract/articleshow/5349895.cms

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