Wipro Technologies, the global IT services business
of Wipro Limited, said that it has entered into a multi-year outsourcing engagement with British American Tobacco, to help the company improve the effectiveness and efficiency of application support services for its global business operations.
In a release, the Company noted that under the agreement, both companies will partner to leverage Wipro’s global scale and transformational capabilities to achieve step change results in productivity, IT costs and service quality. More specifically, Wipro said that the agreement will provide an enterprise-wide global application support delivery model and capability, reduce the total cost of ownership and allow more opportunities for value added services to business users of British American Tobacco.
Wipro will be delivering this global program across over 130 countries in which British American Tobacco operates.
Phil Colman, Chief Information Officer, British American Tobacco said, “The global capabilities of Wipro match very well with the needs of British American Tobacco as a Global Enterprise. We look forward to a successful and productive relationship.”
“We believe this is the right way forward for us in terms of our IT strategy. We will be considerably more effective across our global enterprise. These changes will help us improve the application support service quality, facilitate better integration, enable enhanced knowledge sharing and, ultimately, help us become more competitive,” added Ben Fourie, Head of Global IT Services at British American Tobacco.
Commenting on this agreement, Suresh Vaswani, Jt. CEO, IT Business and Member of the Board, Wipro Ltd, said, “Wipro is committed to provide value to British American Tobacco in delivering a successful transformational engagement. We are confident that our extensive experience in enterprise-wide global application support delivery model and capability will enable British American Tobacco to realize significant benefits and we are happy that British American Tobacco has offered us an opportunity to work with them.”
Bhanu Murthy B M, Sr. Vice President – Retail, CPG, Transportation and Government, Wipro Technologies said, “We are excited to be chosen for this transformational initiative at British American Tobacco. Wipro will bring in standardized processes, methodologies and governance to set British American Tobacco on a strategic cost optimization path while ensuring a high level of service to the business and will participate in bringing in clear business benefits.”