Archive for January, 2010

IBM wins Chilean Airlines deal

January 25th, 2010

IBM has won a five-year outsourcing deal from Chile’s LAN Airlines. Financial terms of the deal were not disclosed.

Under the deal, the company will provide management, operation and control of LAN’s core IT platform, security services and the execution of an innovation center.

Rafael Guzman, manager of Global Technology Services at IBM Chile, said: “The contract strengthens the business relationship existing between the airline and IBM, which was established when IBM outfitted the new IT solution for LAN’s aircraft maintenance management plan introduced in 2009.”

Source:http://www.tradingmarkets.com/news/stock-alert/ibm_ibm-wins-chilean-airlines-deal-724862.html

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SA legal firm in UK outsourcing deal

January 25th, 2010

Legal firm Eversheds South Africa is to pilot an innovative joint venture with Eversheds UK to provide a range of outsourced legal services more cost-effectively to the firm’s UK clients.

“Discussions with our UK office started in December 2009 about the drafting of leases for a major UK based client, who had requested that this service be outsourced in order to cut costs,” Sven Laurencik, a partner at the Johannesburg office that is managing the joint venture in South Africa, said in a statement this week.

This initial project acted as a catalyst in developing discussions to provide services for other clients, from February 2010 onwards, in a joint venture between the firm’s UK and Johannesburg offices.

The new services will include high-volume work such as mortgage repossessions and insurance recoveries on a case-ownership basis, while personal injury claims and employment tribunal work may be taken on at a later stage.

“This is different to the outsourcing concept followed by many organisations, where work is mainly outsourced because it only requires low-level skills,” Laurenick said.

“We provide high-quality professionals and the same quality of legal expertise as our UK office with good turnaround times at lower rates than the UK, simply because overheads for legal services are lower in South Africa and the exchange rate is in our favour.”

Source:http://www.southafrica.info/business/trends/newbusiness/eversheds-250110.htm

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APAC firms eye green in outsourcing contracts

January 25th, 2010

As energy efficiency rises up the corporate IT agenda, more and more businesses in the Asia-Pacific region are casting an eye at their outsourcing partners to go green.

Energy costs, according to Andrew Milroy, Frost & Sullivan’s ICT director for Australia and New Zealand, are escalating in many parts of the world, making sense for companies to effect operational changes that can reduce the demand for energy.

“It’s becoming more of a worthwhile investment to invest in redesigning your data centers to be energy-efficient, using technologies that reduce the demand for energy like virtualization, and [introducing] carbon policies in the office such as having more frequent sleep time on laptops,” he noted in a phone interview.

The growing popularity of energy-efficient measures, such as consolidating servers and tapping virtualization technology, is leading organizations to be more conscious of their outsourcing contracts. Virtualization, said Milroy, is at the moment spreading “like wildfire” in Asia.

“If you outsource nowadays, you’re going to pretty much expect that your services provider is using virtualization technology. If your services provider is not doing that, they are not going to be offering you the best value for money,” he pointed out.

Outsourcing clients, he added, are likely to look at the design of their partner’s data centers, as well as the extent to which virtualization is being used when negotiating the contracts. “I would wager that companies which aren’t doing that would be less competitive.”

Some Asian governments, Milroy noted, are also starting to include green certification as a criteria in the evaluation of proposals. “If you’re looking to [provide outsourcing services] to the government, demonstrating that you’re adhering to responsible environmental policies is becoming an advantage, definitely in Australia, and I believe…in Singapore as well.”

At the end of the day, however, the main driver of pushing green or energy efficiency in “much of Asia” is about reducing costs, noted Milroy. For instance, in evaluating a green partner, decision-makers “quite simply look at the cost”, which is derived by comparing the amount of energy used for various activities.

The cheaper one is the one that’s more energy-efficient,” he said. “That’s why green is in some ways a no-brainer.”

That said, I. Vijayakumar, CTO at Wipro Technologies, told ZDNet Asia in an e-mail that green inclusions in contractual agreements “are currently not widespread in most of Asia”.

Operational costs, however, have been a catalyst for adoption of green building technologies in India, he noted. Data centers are being modernized using such technologies, while the market has also been receptive toward virtualized data centers as well as shared IT services.

Among the key performance indicators used to assess the green performance of outsourcers are energy reduction and savings on operating expenditure, he added.

Source:http://www.zdnetasia.com/news/business/0,39044229,62060763,00.htm

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iSoftStone, a Leader in Global Outsourcing from China, Secures a Round of Financing Led by Everbright

January 25th, 2010

iSoftStone Holdings Limited, a leading China-based provider of IT and Business Process Outsourcing Services to clients in China and globally, announced today it has closed a round of financing led by Everbright Private Equity, the private equity arm of China Everbright Limited (Everbright, HKSE: 0165), a leading red-chip financial conglomerate listed on the Hong Kong Stock Exchange and a substantive shareholder of China Everbright Bank. China Everbright Bank, a nationwide commercial bank, has been a client of iSoftStone since 2007. Joining the round were existing investors AsiaVest Partners, Fidelity Asia Ventures, Infotech Pacific Ventures and Mitsui Ventures Global Fund. Also joining this funding round is Wuxi Jinyuan Industry Investment Development Co. Ltd, an investment arm of the Wuxi municipal government, which is making an investment in iSoftStone as part of its commitment to supporting China’s rapidly growing outsourcing industry.

“We are pleased to complete this growth financing with a well-regarded partner such as Everbright Private Equity. We believe that this investment, which comes from an existing client of iSoftStone, is a validation of our service offering, particularly with domestic Chinese banking clients,” said TW Liu, Chairman and CEO of iSoftStone. “Additionally, we are pleased that our existing investors have chosen to invest alongside Everbright Private Equity, representative of further confidence in iSoftStone’s continued success in what has been a very dynamic market environment.”

“Everbright is pleased to have the opportunity to support our strategic relationship with iSoftStone,” said Everbright Private Equity’s Chairwoman, Ms. He Ling. “iSoftStone’s unique ‘China + global’ market positioning, client value proposition and world-class management team are key differentiators for us, as both a client historically and also now as a strategic investor.”

“During the past year, in spite of severely impaired global capital markets, iSoftStone raised more than $65 million, which includes the Everbright-led investment and capital obtained from a number of domestic Chinese commercial banks, which provides a strong capital base to support our continued growth,” added Michael Wu, CFO of iSoftStone. “Our strong capital base will be used to fund further growth, including working capital, delivery platform expansion and potential strategic acquisitions.”

Source:http://www.prnewswire.com/news-releases/isoftstone-a-leader-in-global-outsourcing-from-china-secures-a-round-of-financing-led-by-everbright-82572072.html

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Banks’ losses TCS’ gain in economic crisis

January 25th, 2010

Europe may continue to reel from the shock of the global financial crisis, but even in these depressed circumstances Information Technology (IT)-related outsourcing remains surprisingly buoyant to the benefit of Indian firms like Tata Consultancy Services (TCS).

Over the last three financial quarters, Europe’s share of TCS’ global revenues has thus held at between 26 and 28 per cent. This is a slight dip from the 29.5 per cent figure of the 2008-2009 fiscal, but still well ahead of the 20 per cent contribution Europe used to account for only five years ago.

The reasons, explains Kiran Gupta, TCS country manager for Belgium, are in part counter-intuitively to do with the impact of the economic recession on the banking and financial sector (BFS).

Some 45 per cent of TCS’ revenues come from BFS. This was also the sector worst hit by the crisis. However, the regulatory and organisational changes forced on the sector following the downturn have actually created a range of opportunities for IT services.

“The way in which banks manage risk means a change in their processes in which IT can play a crucial role,” says Kiran.

He cites a recent European Union directive that splits up bancassurance companies, a move that has affected almost every major bank operating in the Belgian market — from ING to Fortis.

“It used to be the case that one division handled both sides (banking and insurance) with one system. But now, the IT systems involved have to be duplicated.”

Finally, the intensive merger and acquisition activity in the BFS sector in Europe over the last three years is also creating new project opportunities for IT-related services.

Thus, despite the close-to-flat growth in the Belgian IT market in the last quarter, TCS has been able to add to its stable of clients which already included telecom heavyweight Belgacom, retail giant Colruyt and the world’s largest maker of beer, InBev. It now counts nine out of the top 20 Belgian companies as customers.

“When the crisis first began, European companies went into a freeze. Unsure of what to do there was much hesitation in increasing offshoring projects,” says Abhinav Kumar, TCS’ director for marketing and communications in Europe.

“But gradually they came to realise that if they were to stay in business at all they would need to grab every opportunity to streamline their operations.”

Thus, despite being traditionally averse to offshoring, a slow but steady change in mind set in continental Europe is discernible.

“Europe is coming to grips with the fact that there are no such things as truly local companies any more or at least these local companies can have no growth,” says Kiran.

“Almost every profitable firm works with markets outside Europe and with an increasingly international employee base,” so that the local-foreign distinction, once of paramount importance in the Continent is beginning to blur.

Kumar points to the fact that even in the notoriously domestic firm-dominated, $30-billion French IT services market, the large “local” players are increasingly employing Indians.

For example, French heavyweight Capgemini recently revealed that it will soon have more staff in India (21,000 upwards), than it does in its home market of France (about 20,000).

With old prejudices fading, continental Europe presents a whole new market for Indian IT.

“We have a lot of space to grow in this market,” says Kumar, alluding to Germany and France, in particular.

Of the 27 per cent contribution of Europe to TCS’ global revenue these last three quarters, some 16-17 per cent came from the UK alone. Continental countries thus represent a relatively meager portion of the TCS pie.

TCS’ strategy to gain ground in this untapped territory is to develop a model that combines offshoring with localization.

The US model of almost pure offshoring is unlikely to work for Europe given its different culture. On the other hand, pure localization, a path TCS has taken in Latin America, for example, is not appropriate for Europe either, due to financial reasons.

“In Europe, we are going for a middle path,” says Kumar.

With 12,854 new employees having been hired in the last quarter alone and a 38.9 per cent year-on-year increase in the profit margins of the company for the quarter, it’s clear that TCS has weathered the worst of the economic crisis.

But, although much of its growth may have come from emerging markets rather than the developed economies, it should also be kept in mind that for IT, continental Europe, old and rich though it may be, is in fact an emerging market itself.

Source:http://www.theoutsourceblog.com/wp-admin/index.php

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White House Decides to Outsource NASA Work

January 25th, 2010

The White House has decided to begin funding private companies to carry NASA astronauts into space, but the proposal faces major political and budget hurdles, according to people familiar with the matter.

The controversial proposal, expected to be included in the Obama administration’s next budget, would open a new chapter in the U.S. space program. The goal is to set up a multiyear, multi-billion-dollar initiative allowing private firms, including some start-ups, to compete to build and operate spacecraft capable of ferrying U.S. astronauts into orbit—and eventually deeper into the solar system.

Congress is likely to challenge the concept’s safety and may balk at shifting dollars from existing National Aeronautics and Space Administration programs already hurting for funding to the new initiative. The White House’s ultimate commitment to the initiative is murky, according to these people, because the budget isn’t expected to outline a clear, long-term funding plan.

The White House’s NASA budget also envisions stepped-up support for climate-monitoring and environmental projects, along with enhanced international cooperation across both manned and unmanned programs.

Press officials for NASA and the White House have declined to comment. Industry and government officials have talked about the direction of the next NASA budget, but declined to be identified.

The idea of outsourcing a portion of NASA’s manned space program to the private sector gained momentum after recommendations from a presidential panel appointed last year. The panel, chaired by former Lockheed Martin Corp. Chairman Norman Augustine, argued that allowing companies to build and launch their own rockets and spacecraft to carry American astronauts into orbit would save money and also free up NASA to focus on more ambitious, longer-term goals.

However, many in NASA’s old guard oppose the plan. Charles Precourt, a former chief of NASA’s astronaut corps who is now a senior executive at aerospace and defense firm Alliant Techsystems Inc., said that farming out large portions of the manned space program to private firms would be a “really radical” and an “extremely high risk” path. Unless the overall budget goes up, he said, whatever new direction NASA pursues “isn’t going to be viable.”

Such arguments already are raging around NASA’s Ares I rocket, which could be replaced or scaled back if the commercial option gains traction. Some Ares I contract work could be shifted toward providing the basic elements of a future larger, more-powerful NASA family of rockets. Alliant and other Ares proponents have argued the program is several years behind schedule primarily because Congress and previous administrations failed to provide promised funding. According to some of these analyses, Congress in the past five years earmarked a total of about $4 billion less than initially projected for NASA’s manned exploration programs. The design of the Ares I also changed and became more complex since its inception.

Ares critics, on the other hand, counter that instead of costing about $4.3 billion as originally planned, the Ares booster is likely to cost more than three times that much. The program already has spent roughly $4 billion, and these critics say that exceeds original funding profiles for the Ares I by hundreds of millions of dollars. Moreover, they say that year-by-year expenditures actually exceeded the original timetable. NASA’s last budget projected spending another $9.5 billion through 2015.

Space Exploration Technologies Corp., founded by Internet entrepreneur Elon Musk, is one of the start-up commercial ventures likely to gain from the proposed policy shift. But other large incumbent NASA contractors such as Lockheed Martin and Boeing Co. also are likely to compete for some of the anticipated government seed money earmarked for new commercial ventures.

The White House’s budget is bound to spark a battle with Congress because NASA would have to kill off big chunks of its existing manned exploration program in order to finance some of these new initiatives in the coming years. The budget package, slated to be released in early February, is expected to stop short of proposing major cancellations. But it also isn’t likely to specify how all the different programs can be adequately funded in the future.

Under the White House proposal, the agency’s top-line budget is expected to stay close to the $18.7 billion in the current fiscal year. Only a small portion—roughly $200 million—is likely to be slated for the initial phase of opening up NASA’s manned space exploration program to private firms. However, that initiative is expected to cost a least $3.5 billion—and potentially much more—over the next five years.

Rep. Gabrielle Giffords, an Arizona Democrat who heads a key subcommittee, has blasted the notion of shifting money to outsource transporting astronauts to the international space station. Unless Congress makes the NASA budget a higher priority, Rep. Giffords said during a hearing last month, there won’t be enough money for robust manned exploration efforts of any kind and U.S. human space flight could be “on hold for the foreseeable future.”

Source:http://online.wsj.com/article/SB10001424052748704375604575023530543103488.html?mod=googlenews_wsj

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Telecom may share out IT work

January 25th, 2010

Telecom is likely to carve up information technology work among several suppliers after its $1.5 billion outsourcing contract with Hewlett-Packard expires this year, or hand over the work to IBM, industry sources predict.

EDS, now part of Hewlett-Packard, snared the biggest prize in the technology industry in 1999, when it beat IBM in a duel for what remains New Zealand’s largest IT outsourcing contract.

It is understood IBM has proposed that Telecom hand over even more of its business to the company as part of an expanded outsourcing deal that could also see IBM take over some parts of Telecom’s in-house IT business, Gen-i.

But industry sources tip that a more likely scenario is that the work would be split among several suppliers, including multinationals and possibly Indian outsourcing companies. Some tasks – such as desktop support – may be brought back in-house under Gen-i.

Telecom spokesman Ian Bonnar says no decisions have been made. “We thought it was important not to constrain anyone’s thinking so that we could consider new and innovative ways of delivering the shared technology services part of our business in an as effective, efficient and customer-focused manner as possible.

“As such, we have asked the various vendors to put forward their proposals to us in the form of `white papers’. We are still at the white paper stage, so it’s impossible to say how things might play out.”

Several world-leading technology companies took part in workshops held by Telecom this month, he says. “Clearly any other commentary regarding the actual outcomes of this process is just speculation.”

Telecom is Hewlett-Packard’s largest local customer and as such it would be battling to retain some of the business, sources say. It has supplied a large amount of its own hardware and Sun servers to Telecom.

Fonterra, which awarded a $590m seven-year outsourcing contract to EDS in 2004, partly unwound that deal last year, saying the era of all-encompassing outsourcing deals was over.

Source:http://www.stuff.co.nz/business/industries/3257745/Telecom-may-share-out-IT-work

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