Archive for January, 2010

Vertex appoints Andrew Chamberlain as Chief Technology Officer

January 23rd, 2010

Outsourcing business with clients in the private and public sectors, has strengthened its executive team with the appointment of Andrew Chamberlain as Chief Technology Officer (CTO).

Andrew will oversee the delivery of IT services to all clients. He will also lead IT operations, Enterprise Architecture and service management as the company continues to expand its technology capabilities globally.

Commenting on Andrew’s appointment Jeff Chittenden, COO, Vertex said: “Andrew has a proven track record in delivering business results underpinned by leading edge IT thinking. He is a great addition to the Vertex executive team and I am confident that he will play a pivotal role in the further development of our global IT offer.” Andrew has over 20 years experience at executive board level in American Express (News – Alert) and Centrica (British Gas Services). As Head of Technologies, EMEA at American Express, Andrew was responsible for technology supporting international consumer cards and customer services, billing and rewards systems, dispute handling capabilities and interactive banking and servicing.

Source:http://www.tmcnet.com/usubmit/2010/01/22/4585480.htm

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Canadian outsourcing will grow in 2010

January 23rd, 2010

Outsourcing practices are expected to grow in 2010, according to a recent Web cast from IDC Canada, the Centre for Outsourcing Research and Education (CORE) and Prima Management Consulting on the impacts the recession has had on outsourcing in Canada.

According to IDC forecasts, the overall Canadian IT outsourcing market is expected to reach nearly $15 billion in 2010, which represents a growth of about 3.8 per cent from 2009, said Sebastien Ruest, vice-president of service and technology research at IDC Canada.

“With the chipping away of the traditional outsourcing model, alternative outsourcing models such as remote infrastructure management, cloud and utility computing are forecast to grow by 5.4 per cent in 2010,” said Ruest.

IDC expects financial services firms will lead the way, market interest in business process outsourcing (BPO) to grow, further increases in global offshoring and challenging economic conditions ahead in 2010, he noted. The constraint of capital will continue to drive CIOs to conserve cash and avoid risk-taking by looking only one to two years down the road, he said.

Other 2010 trends highlighted by Ruest include cloud-delivered services increasingly being seen as a means to drive better value in IT and HST (harmonized sales tax) creating some hesitation in the outsourcing sector. BPO will see the largest gain and cut in spending this year, he said. Ruest also speculates high interest in outsourcing from the manufacturing industry.

The recession fueled the need to reduce operating costs, which increased outsourcing demand, and recent outsourcing activity shows strong signs that companies are building agile, cost-effective platforms to improve their competitiveness, he said. “In summary, 2009 was a strong year for outsourcing in Canada, which is creating a positive market for 2010,” said Ruest.

Canada will expand its adoption of global outsourcing, but continue to lag behind the U.S., according to Frank Hart, president of Regina-based Prima Management Consulting. Hart also expects the number of RFIs and RFPs to increase in 2010 and sees BPO as “the next frontier” for global sourcing.

What’s happening is a convergence of business models between traditional Tier 1 and India-based firms, said Hart. India-based firms are starting to win larger-scale Canadian ITO contracts and growing six times faster than traditional Tier 1 providers in ITO, he said.

Canadians are typically slow to adopt global outsourcing, Ruest pointed out. Canadian companies have comparatively less experience with global service delivery relative to U.S. business and seem more agnostic about global delivery location choices, he said.

But the Canadian preference for outsourcing to Western Tier 1 firms is expected to change and more Canadian businesses will begin to look at pure-play providers including India-based firms, said Ruest. Pure-play providers have tripled their share of the market to six per cent in the past four years, he noted.

Source:http://www.itworldcanada.com/news/canadian-outsourcing-will-grow-in-2010-says-idc/139814

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For IT cos, clients loosen purse strings, and how

January 23rd, 2010

Large deals and discretionary spending in the IT sector are back with a bang and domestic vendors like Infosys, TCS, Wipro, HCL Technologies and Cognizant are major beneficiaries of this.

So indicates the IT outsourcing advisor TPI’s index, which covers outsourcing contracts of more than $25 million, for the December-ended fourth quarter of 2009.

The consultancy firm’s index shows that almost $25 billion of total contract value (TCV) were awarded to IT vendors between October and December, sequentially up 47% and by 8% year on year (YoY).

Annualised contract value or ACV was at $4.3 billion during the same period. Of this, about 20% is deemed to be discretionary, a significant improvement over start of 2009 when almost no discretionary spend was discussed. TPI expects this spend to climb up to 30% by end-2010 as global macro conditions improve.

Significantly, resurgence in spending is broad-based with deal wins happening across major vertical — banking, financial services and insurance, manufacturing and telecom — with a rise of 33%, 76% and 24%, respectively, in second half of 2009 compared to first half.

Analysts Mitali Ghosh, Pratish Krishnan and Kunal Tayal of Bank of America Merrill Lynch, term this as best quarterly performance in terms of the TCVs and ACVs since the second quarter of 2007-08.

“IT services outsourcing notched up the biggest quarter in past six years with signings amounting to $19 million, up 54% on a quarterly basis,” the trio wrote in their report brought out on Thursday.

And the share of the Indian software players in the global IT contract pie has become significant enough for them to be featured in the list of the companies which have won 10 or more contracts of over $ 25 million in 2009.

The top 5 large vendors with India-centric delivery centre —- Infosys, TCS, Wipro, HCL Technologies and Cognizant —- have found a place on the list of application development and maintenance (ADM) service providers by TCV. They were not on it in 2005.

Interestingly, HCL and Wipro are in the top 10 infrastructure service providers by 2009 TCV.

So, how do local tech firms view this piece of positive data after a year barrage of negative signals in 2009?

“Generally, companies are becoming comfortable with spending. Some discretionary spends are happening,” said V Balakrishnan chief financial officer of Infosys Technologies.

But the second largest IT company’s financial head peppered his optimism with words of caution. “The Chinese govt has put in about $1.8 trillion in their economy. So there’s a worry as to what happens when that money goes back. Also, in the US itself the recent announcement that the government would pull back some liquidity is another point of concern. So over all firms are comfortable now but are cautious as well.”

Wipro’s Rajendra Shreemal, head of investor relationship and treasury, says one of the reasons for surge in tech spending was that companies were refreshing technology.

“Primarily customers are taking out cost from operations by transforming their business with new technology platforms. This technology refresh cycle comes every 3-5 years. What is happening is customers are reducing the number applications being used and bringing down their costs. Indian companies are gaining from this move,” he said.

Shreemal says over the last five years, local tech vendors have acquired capability and scale to take on MNC vendors. “Their (domestic IT players) track record and experience are helping them win some really large global deals. Customers are now more confident working with them than before,” he said.

Early this week, even IT research firm Gartner revised its forecast for IT spending growth in 2010 to 4.6% from its previous prediction of 3.3%.

Diptarup Chakraborti, principal research analyst, Gartner India said that globally the increased spending on IT hardware is followed by rise in IT services. However, he said these are times of “cautious optimism rather than of unbridled joy.”

“Firms in BFSI, automotive and other sectors in the US had received TARP funds that have to be repaid. It would be interesting to see what that does to their spending after the repayment. Most of the spending last year happened on must-have projects rather than good-to-have or discretionary projects,” he said.

Source:http://www.dnaindia.com/money/report_for-it-cos-clients-loosen-purse-strings-and-how_1338140

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IT hiring in India leaves the U.S. in the dust

January 23rd, 2010

IT employees stand a better chance of finding a job in India than in the U.S., according to quarterly reports.

IT companies in India had strongest quarterly growth last quarter, compared to previous dismal quarters, and expect to see it rising.

The largest IT services companies in India – , Wipro Ltd., Infosys Technologies Ltd., and Tata Consultancy Services – had around 359,000 employees last quarter, adding 16,700 employees from the previous quarter.

Meanwhile in the U.S., the IT work force, which peaked at just over 4 million in November 2008, has been on the decline due to the recession.

According to the TechServe Alliance, an industry group tracks U.S. labor IT-related occupational data month-to-month, only 11,000 jobs were added to the sector during the last quarter.

However, total IT workers in the U.S. were 3.81 million at the end of the quarter, considerably higher than in India.

Indian technology firms are heavily dependent on the U.S.’ tech sector and therefore, see the pace of outsourcing growing as U.S. companies start building new IT projects.

Tom Lang, a TPI Inc. partner and managing director for CIO services for the Americas, said in a statement that the outsourcing market is just starting to get back to normal, and still has a way to go. Last year “was a very dismal year,” he added.

Source:http://www.ibtimes.com/articles/5237/20100122/it-hiring-india-leaves-thes-dust.htm

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GFT Technologies sings outsourcing contract with deutche bank in spain

January 23rd, 2010

GFT Technologies AG (GFT), the Spanish subsidiary GFT IT Consulting, has strengthened its position as an IT solutions provider to the financial sector by signing a multi-year outsourcing contract of worth EURO80m with Deutsche Bank.

GFT and Deutsche Bank have been strategic partners since 2001, during which time GFT has been able to steadily expand its range of skills in the financial sector, particularly in Spain.

As part of the agreement, GFT will, amongst other things, take responsibility for applications that handle payment transactions, online banking, credit card management and securities transactions for Deutsche Bank in Spain.

Ulrich Dietz, CEO of GFT, said: “The signing of this contract is a fantastic start to the new year. It intensifies our many years of successful cooperation with Deutsche Bank and strengthens our Spanish subsidiary as a competence centre for excellent IT consultancy and application development for the financial sector. This puts GFT in the best possible position for continuing its dynamic growth on the basis of this strategic orientation.”

Wolfgang Gaertner, chief information officer at Deutsche Bank, said: “As a leading financial institution, we want to ensure excellent customer service and therefore place very high demands on the information technology and IT applications provided for this purpose. They must be reliable in operation and adaptable to the increasingly rapid innovation cycles in a flexible and cost-effective manner.”

Marika Lulay, executive board member of GFT, said: “We have gained excellent specialist knowledge in the private and corporate banking sector, which can be combined perfectly with our established technological knowledge.”

Source:http://www.cbronline.com/news/gft_technologies_sings_outsourcing_contract_with_deutche_bank_in_spain_100122

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BancTec Signs Service Agreement With BMO Capital Markets

January 22nd, 2010

BancTec, a global provider of advanced, high volume document and payment processing solutions and services, announced today that BMO Capital Markets, the investment and corporate banking arm of BMO Financial Group (TSX, BMO) has signed a long-term business process outsourcing (BPO) agreement continuing retail remittance processing services. In the United States, BMO Capital Markets provides its U.S. corporate and commercial clients banking and operating services through Harris N.A., part of BMO Financial Group. Under the agreement, BancTec will handle tens of millions of payments per year.

BancTec previously provided lockbox services to BMO Capital Markets through a contract with another service provider. “This strategic relationship with BancTec allows us to provide our clients full treasury management services and meet their working capital and cash flow needs,” said Steve Rogers, Managing Director, Head of U.S. Global Treasury Management, BMO Capital Markets.

“Through Harris N.A., one of Chicago’s largest financial institutions, BMO Capital Markets has built a robust treasury management practice that serves a wide variety of customers,” said Jeff Brown, BancTec vice president for Business Process Outsourcing in the Americas. “Our enterprise-scale, remittance processing BPO solution provides BMO Capital Markets with the capabilities it needs to continue growing this important line of business. We look forward to building our direct relationship.”

BancTec utilizes its PayCourier® and PayCourier® Archive solutions to form the core of its service offering for BMO Capital Markets. Each month, BMO Capital Markets directs millions of invoices to BancTec’s facilities, where they are scanned, processed and archived for backup. Additionally, paper checks are converted to electronic images, providing BMO Capital Markets clients the improved processing and productivity benefits that come with image exchange.

BMO Capital Markets clients are also able to manage exception items—such as late payments or checks missing customer account detail—utilizing BancTec’s online Interactive Exception Processing service. The advanced technologies built into BancTec’s solution have proven read accuracy rates, resulting in fewer bad checks, earlier fraud detection and lower costs overall.

Source:http://www.prnewswire.com/news-releases/banctec-signs-service-agreement-with-bmo-capital-markets-82247437.html

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eCoast Announces New Director of Business and Product Development

January 22nd, 2010

eCoast, a provider of outsourced demand generation and channel program management solutions in the technology industry, is pleased to announce the return of employee Carol Gasses, Director of Business and Product Development.

Gasses, a Business Studies candidate at Southern New Hampshire University, brings over twenty years of sales and marketing experience to eCoast. Prior to rejoining eCoast, Carol was responsible for Microsoft go-to-market initiatives with Aspect Software, a leading global software integrator and unified-communications company based in Chelmsford, Massachusetts.

Gasses first joined eCoast in 2003 and served as Director of Business Development until late 2007. Many employees at eCoast are excited about her return and frequently refer to her as a key player in the company’s growth and success despite the downturned economy.

“She played a vital part in establishing and developing top revenue producing accounts. We are happy to have her back,” said Will Gibney, Vice President of Sales and Marketing at eCoast.

Gasses is also looking forward to her future at eCoast. “I am thrilled to be back at eCoast and am very impressed with their growth and success,” she said. “The volume of business has grown immensely, and I applaud the strides the company has made in establishing a reputable and recognizable brand.”

Co-CEO and Chief Sales and Marketing Officer Chris Montgomery is one of many eCoast executives eager to see the impression Gasses has on sales and business development. “She has an enthusiastic presence and is sure to keep our business development team motivated,” he said.

Gasses rejoined the eCoast team on January 11, 2010 and works closely with the sales and marketing teams at eCoast to enhance current demand generation programs and roll out new marketing and sales initiatives for 2010. Gasses revealed her plans for the upcoming year at the bi-annual marketing and sales meeting that took place on January 20, 2010.

Source:http://au.sys-con.com/node/1255713

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