Archive for January, 2010

Nearshore IT Industry Experiences Double Digit Growth

January 22nd, 2010

CON, a Latin American based software development house, is reporting a 40% increase in sales for the year ending 2009.

ICON possesses highly educated resources and a deep pool of talented programmers. The high sales growth allowed ICON to increase its resources 33% in 2009. Among the resources hired are project managers and program managers who speak English. The focus on hiring English speaking resources reflects ICON’s strategy of penetrating the U.S. market in 2010.

Hugo J. Cruz, Accounts Manager at ICON, says, “In hiring a new program development manager, we are excited to offer our quality programming service to U.S. based clients.”

Nearshoring is the latest trend in outsourcing and many U.S. based service buyers are looking to Latin America because of the favorable time zone and lower cost providers available in countries like Colombia, Guatemala, and Mexico.

ICON anticipates it will have to hire even more English resources as demand grows for nearshore service providers.

Source:http://www.pr.com/press-release/206517

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IBM Sees Growth In Software, Services

January 21st, 2010

Solid fourth quarter results posted Tuesday by bellwether IBM are the latest sign that growth in the tech industry has resumed.

The company reported a slight year-over-year gain of .8% in overall sales, but key lines like software and tech services enjoyed more robust increases.

“We concluded a strong year with a solid performance in the fourth quarter in which we again delivered growth in margins, profits, and earnings,” said IBM CEO Sam Palmisano, in a statement.

IBM saw the strongest gains in sales of middleware, which is software that allows business systems to talk to each other and which provides a foundation for advanced IT architectures like cloud computing and software-as-a-service.

Sales of IBM’s Websphere middleware product rose 13%, the company said, while its overall software sales climbed 2.4%.

IBM also enjoyed a return to growth in its outsourcing business, which had stalled due to the economic downturn. Big Blue’s Global Technology Services unit saw a 4.4% jump in sales during the fourth quarter.

The outsourcing industry overall appears to be rebounding from 2009, when sales of tech services were the lowest in a decade. The total contract value of all outsourcing deals signed in the fourth quarter was 8% higher than in the fourth quarter of 2008, according to market watcher TPI.

IBM didn’t fare as well on the hardware side, where sales continued to suffer in the face of the downturn and commoditization.

The company’s Systems & Technology group reported a 4.3% decline in revenue, with sales of System p Unix and Linux servers off 14% and sales of System z mainframes down 27%. Sales of x86-based System x servers, however, enjoyed a 37% increase.

Palmisano last week moved long-time software executive Ambuj Goyal to hardware in an effort to shake up the group.

IBM’s overall net income for the fourth quarter rose 8.7%, to $4.8 billion, while earnings per share increased 9.8%, to $3.59. Total revenue was up .8%, to $27.2 billion.

For the full-year 2009, IBM reported revenue of $95.7 billion, down 7.6% from 2008. Net income jumped 8.8%, to $13.4 billion, while EPS rose 12.6%, to $10.01. IBM said it expects EPS for 2010 to come in at $11.00.

IBM shares were off 2.74%, to $130.46, in late afternoon trading Wednesday as markets traded sharply lower.

Source:http://www.informationweek.com/news/software/integration/showArticle.jhtml?articleID=222301705

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Essar BPO arm Aegis plans IPO

January 21st, 2010

Aegis, part of the Essar group and one of the country’s top business process outsourcing (BPO) companies is planning its initial public offering (IPO) to raise about Rs 700 crore. This would be the first IPO from the group in 15 years. Group company Essar Oil was the last to hit the market in 1995.

According to sources close to the development, the estimated $600 million company, which employs around 40,000 people, has been valued at around $1.6 billion. It is learnt to be talking to at least three merchant bankers for handling the issue. The IPO will be a fresh issue of shares and the Ruias will not offload any stake.

The Rs 65,000-crore Essar group is not only interested in unlocking value through the Aegis IPO, it also plans to use this ‘‘as a currency” for future mergers and acquisitions that it is said to be looking at, a source, who did not wish to be identified, told TOI.

Once listed, Aegis would join a handful of pure play listed BPOs such as Genpact, Firstsource, EXL and WNS Global Services. Other than Firstsource, all are listed outside India. While an Indian listing is the most likely option for Aegis, a probable London listing is also not ruled out. When contacted by TOI, an Essar spokesman refused to comment.

Commenting on the proposed listing of Aegis, Avinash Vasistha, CEO of Tholons, a Bangalore-based outsourcing advisory firm, said that its presence in a customer service centre in the Philippines and the traction they have shown in the domestic market will stand them in good stead when they justify the premium. ‘‘The potential growth in the BPO sector is tremendous and significantly higher than IT. Aegis is much more than a pure call centre company,” he said.

However, to justify premium the Essar group has to show their growth in the non-voice BPO business and sell that story, he added.

Aegis has been working in the field of customer lifecycle management (CLM) for the last 20 years. It has a successful history of 14 acquisitions and integrations in the last four years.

When the Essar group acquired Aegis four years ago, it was a loss-making company. However today, it has 135 clients and operations across 38 delivery locations around the world.

Aegis counts its global footprint and global delivery model as its strong points. It has a presence in United States, the Philippines, India, Costa Rica, Australia, South Africa, Kenya and Sri Lanka and is now said to be looking at a presence in Europe and Latin America. It services some of the leading companies in the banking, insurance, telecom, health, and travel and hospitality sectors across the world.

Source:http://timesofindia.indiatimes.com/biz/india-business/Essar-BPO-arm-Aegis-plans-IPO/articleshow/5482480.cms

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NCR signs deal with German bank, services 2,000 ATMs and self-service systems

January 21st, 2010

According to NCR Managed Services, German savings banks more often than not are outsourcing the monitoring, analysis and repair of their self-service systems. The outsourcing allows the banks to increase self-service availability while creating additional room for improvement.

According to a news release from NCR, over the last 12 months, NCR has signed more than 20 savings banks in Germany for NCR’s Incident Management services. To date, NCR is overseeing more than 2,000 ATMs, cash recyclers and statement printers. The services provided by NCR help financial institutions further develop their business and achieve a more economical operation of their self-service systems.

“NCR Incident Management allows the banks to increase the availability of their self-service networks by around .5–1.5 percentage points to more than 98 percent,” said Thomas Firatan, sales director Sparkassen with NCR GmbH. “This means that self-service systems are available to customers for an additional hour or two per system each week, where service would otherwise be refused due to empty cassettes or preventable downtime. The banks profit doubly, both from increased customer satisfaction and from additional transactions.”

In the event of an error, NCR Incident Management triggers the system to automatically generate a ticket, which would otherwise need to be done manually by an employee. And using its approach to Incident Management, NCR proactively monitors and analyzes the self-service networks of the different savings banks in real time.

Source:http://atmmarketplace.com/article.php?id=11642&na=1

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T-Systems wins €125m IT services contract from German Aerospace Center

January 21st, 2010

T-Systems has won an IT services outsourcing contract valued €125m from German Aerospace Center. The five year contract has an option of extending for another year.

The agreed contract includes development, set-up, operation and support of computers, communication infrastructure and application systems and consulting services. The portfolio includes telephones, standardised IT workstations through to supercomputers and grid computing. T-Systems has already been supporting the German Aerospace Center’s ICT systems for the past ten years.

Hans-Joachim Popp, IT manager and chief information officer at the center, said: “We consistently source all basic IT services from external providers. This makes the German Aerospace Center a pioneer in the area of modern IT procurement for research institutions. The new invitation to tender gave us the opportunity to align the terms and conditions of the contract more closely to our changing requirements.”

Reinhard Clemens, member of the Deutsche Telekom board of management and CEO of T-Systems, said: “With our subsidiary, T-Systems Solutions for Research, we have a strong service provider for the science and research field. We are pooling the products and services of Deutsche Telekom to meet the unique requirements of the German Aerospace Center. From standard products, such as phones, to special services, such as supercomputers for calculation-intensive simulations, we deliver nationwide.”

Source:http://www.cbronline.com/news/tsystems_wins_%E2%82%AC125m_it_services_contract_from_german_aerospace_center_100120

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Google puts focus on China cyberwar fears

January 21st, 2010

Google Inc’s threat to quit China over cyber attacks and censorship highlights US fears that a more powerful Beijing is tapping government and corporate computer networks to steal secrets and to prepare for potential conflicts.

Ties between the United States, the world’s largest economy, and China, a rising rival, are already strained by jockeying for resources, regional influence, currency exchange rate advantages, trade protectionism charges and arms sales to Taiwan, among other things.

US intelligence agencies for years have warned government officials and corporations that Chinese hackers have been piercing sensitive networks and preparing for any clash as bilateral ties wax and wane.

Outsourcing, a cost-cutting strategy adopted by many U.S. companies, contributes to the cyber threat, according to Larry Wortzel, a member of the U.S.-China Economic and Security Review Commission, an advisory panel to Congress.

“Companies that locate their research and development in China and employ Chinese citizens to work on their software have probably made Chinese intelligence and security services better at computer hacking,” said Wortzel, a former U.S. Army attache in Beijing.

“They learn the holes in the system and the codes to access programs to do software updates — trapdoors that leave the U.S. vulnerable to attack,” he said in an email interview.

Moving hardware, chip and server production to China “gives Chinese employees or security organizations opportunities to embed their own code and trapdoors into the hardware as they put the code in,” Wortzel said.

Secretary of State Hillary Clinton was scheduled to deliver on Thursday what was being billed as a major speech on Internet freedom. “The ability to operate with confidence in cyberspace is critical in a modern society and economy,” said Kurt Campbell, the department’s top official for East Asia.

Skills could help wartime attacks

Google owns the world’s most popular Internet search engine. It jolted U.S.-China ties with its Jan. 12 announcement that it had faced a “highly sophisticated and targeted attack” in mid-December allegedly from inside China.

Targeted at the same time, Google said, were more than 20 other companies in finance, technology, media and chemicals. At issue, it said, was more than a simple security breach, though Google said a primary target was dissidents’ email accounts.

The U.S. State Department is pressing China for an explanation of the incidents described by Google.

U.S. military and government networks “continue to be the target of intrusions that appear to have originated from within” China, Navy Admiral Robert Willard, head of the U.S. Pacific Command, said on Jan. 13, one day after Google aired its complaint.

While most penetrations are fishing expeditions, Willard told the House of Representatives Armed Services Committee “the skills being demonstrated would also apply to wartime computer network attacks.”

U.S. national security officials and independent security experts increasingly are voicing alarm about alleged Chinese cyber espionage. For its part, Washington also has a vast espionage corps to steal secrets for its security interests.

China’s embassy dismissed any suggestion that Beijing was behind cyber attacks against U.S. interests.

“As China is more than ever integrated with the rest of the world through, and reliant on, the Internet, it has no reason to do anything that will harm or backfire on its own interests,” Wang Baodong, an embassy spokesman, said by email.

Last February, Dennis Blair, the director of national intelligence, said state and non-state foes were targeting U.S. telecommunications networks, Internet and critical industries’ technological underpinning. Cyber attacks were growing more sophisticated and more serious, he said, singling out Russian and Chinese capabilities.

Chinese hackers’ tracks have been detected inside some U.S. electricity grids and they “don’t seem to care about getting caught,” said Joel Brenner, former director of the Office of the National CounterIntelligence Executive.

“Do I worry about those grids, and about air traffic control systems, water supply systems, and so on? You bet I do. Our networks are being mapped,” Brenner told an April 3 forum at the University of Texas at Austin.

China is also preparing for any clash over Taiwan.

James Mulvenon of the Center for Intelligence Research and Analysis, a consultant to U.S. intelligence agencies, said hackers controlled by Beijing might target U.S. logistics and other support systems in a crisis over the self-ruled island.

“The Chinese military appears to believe that they can use hacking to exploit our perceived dependencies on cyber systems, and thereby disrupt our deployment to a regional contingency,” Mulvenon said in an email interview.

China deems Taiwan a rogue province subject to unification with the mainland, if necessary by force. The United States is Taiwan’s main arms supplier and is mandated by the 1979 Taiwan Relations Act to aid its self-defense.

The U.S.-China Economic and Security Review Commission told Congress two months ago that Chinese authorities seem to be recruiting skilled cyber operators from information technology firms and computer science programs into the ranks of “Information Warfare Militia units.”

The Daily Beast last week cited what it called a classified FBI report that estimated China’s army has more than 30,000 cyberspies plus more than 150,000 private-sector computer experts assigned to steal U.S. military and technology secrets. The FBI declined to comment.

In its China complaint, Google linked to the commission’s report and to a study done for it by Northrop Grumman Corp, the Pentagon’s No. 3 supplier by sales. The study said Beijing appeared to be conducting “a long-term, sophisticated, computer network exploitation campaign” against the government and U.S. defense industries.

Overall, the United States faces “an exceptionally serious” challenge, said Linton Wells II, acting chief information officer at the U.S. Defense Department in 2004 and 2005.

“Corporate intellectual property is being stolen in many fields: information technology, bio-technology, defense industrial base, financial, transportation, energy, and others,” said Wells, now at the National Defense University’s Center for Technology and National Security Policy. “Critical components on which our economy, government and national security are based are at risk.”

In June, U.S. Defense Secretary Robert Gates ordered the creation of the military’s first headquarters to mesh Pentagon efforts in the emerging cyberspace battlefield and computer-network security arenas. The new command will develop offensive cyber weapons as well as defend against them.

Source:http://www.moneycontrol.com/news/world-news/google-puts-focuschina-cyberwar-fears_437018.html

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IT cos: Pinkslips in ‘09, attrition in ‘10

January 21st, 2010

India’s top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the US, send more work offshore to cut costs as they emerge from the downturn.

Tata Consultancy Services, Infosys, and Wipro expanded their global workforces by an average of 5.1 per cent last quarter, together adding 16,701 employees, company documents show — an early sign that the Great Recession may ultimately benefit India as cost-conscious companies outsource more work, just as they did after the dot-com bust.

Also, after about a year of hiring slowdowns, all three companies are sweetening compensation as the fight to hold on to talented employees in India heats up.

Infosys offered its Indian employees an average 8 per cent pay hike in October, their first raise since April 2008, and executives said last week they are considering another raise to combat rising attrition.

“The market is heating up and we want to retain talent,” human resources director of Infosys Mohandas Pai told reporters.

Infosys last week raised its gross hiring target for the second time this fiscal year, to 24,000 people. Wipro executives said they plan to offer staffers a raise in February.

Tata Consultancy Services has paid out 150 per cent of performance-linked pay — which normally amounts to 20 to 45 per cent of compensation — for the last two quarters, and executives say they will raise salaries next quarter, after a year-long wage freeze.

As demand for workers revives, employers have begun to worry about rising staff turnover. Employees who sat tight during the downturn have started to shop around for better jobs and better salaries.

Attrition at Wipro jumped to 13.4 percent last quarter, up from an average of 8.9 percent over the prior three quarters. Attrition at Infosys rose

to 11.6 percent last quarter from 10.9 percent the prior quarter. Attrition at TCS has been stable, at around 11.5 percent, though executives say they expect that number to rise.

Indian firms say they are increasing global hiring, including in the US, as they pursue higher-end work like consulting. But US employees remain a fraction of total staff.

TCS, for example, recently finished hiring 250 Americans for its Cincinnati campus, but US employees still account for less than 0.5 per cent of the company’s global workforce.

The employment revival in India’s outsourcing sector, which counts on the US for about 60 per cent of global sales, comes as unemployment in the US stagnates around 10 per cent — near a 26-year high.
Inflation-adjusted wages in the US last year fell 1.6 per cent, the biggest decline since 1990.

“When there is a downturn the compulsion to control costs increases,” said Dipen Shah, an analyst at Mumbai’s Kotak Securities. “The demand for offshoring will increase. That will play to the advantage of Indian IT companies.”

He argues that the cost savings from offshoring has helped US companies survive — and that’s good for the American worker.

“You might say jobs in the US are getting displaced by jobs in India, but because of the value provided by Indian companies and lower costs, there are firms who are able to keep their heads above water and continue to employ their existing employees,” he said.

TCS, Infosys and Wipro, which can do everything from call center management and claims processing to software development and consulting, all reported stronger than expected results for the December quarter.

Revenues and volumes grew, signaling that the cost-cutting imperative of this last, lean year may be over for India’s $60 billion software services industry.

Source:http://infotech.indiatimes.com/news/software-services/IT-cos-Pinkslips-in-09-attrition-in-10/articleshow/5483407.cms

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