Unisys Corporation (NYSE:UIS) today announced that its Australian subsidiary has won a new three-year IT outsourcing services contract with the Queensland Department of Education and Training. Under the agreement, Unisys will continue providing IT outsourcing services to all Technical and Further Education (TAFE) institutes across the state.
The win builds on a 12-year outsourcing relationship between Unisys and TAFE Queensland.
The contract commenced 1 November 2009 and provides for two optional one-year renewals following the initial three-year term. The contract value is estimated at approximately AUD$41 million (USD$38 million) during the initial three-year term.
Under the contract, Unisys will provide IT services for students, teachers and administrators at 90 campuses across 13 TAFE Queensland institutes and the Australian Agricultural College.
Unisys will support approximately 330 servers and 19,000 desktops, manage the local and wide area networks, and provide help desk services to respond to approximately 75,000 support calls per year.
Unisys plans to introduce new and improved processes and toolsets for service management, service desk, change management, problem management and asset management. The processes and toolsets will be aligned to the Information Technology Infrastructure Library (ITIL) set of practices and policies for IT service management, which is designed to improve service delivery efficiency and quality.
Tony Henshaw, vice president, Asia Pacific, Unisys Global Outsourcing and Infrastructure Services, said that the experience gained during the 12-year-long relationship helped Unisys work closely with the Department of Education and Training to design a targeted solution to meet the department’s future needs. “Unisys is keen to build on our work for the Department of Education and Training. Under the renewal, we are committed to implementing a modernised solution that adopts new tools to enable greater levels of automation, improved service levels and efficiency.
“Through this contract, Unisys employs more than 85 technology professionals based in Queensland, so this long-term engagement also demonstrates our commitment to the state.”
Source:http://www.earthtimes.org/articles/show/queensland-department-of-education-and,1126319.shtml
