Concierge Communications, a national business communications services consulting company, announced the addition of DirectPointe to its expanding Managed Services portfolio.
The company will be DirectPointe’s first master agent and the companies will team up to offer businesses a complete collection of IT outsourcing tools and managed IT services to enable manage its computing infrastructure in a more efficient and controlled manner.
Concierge Communications is a no cost, national consulting, business communications and technology solutions broker, which represents more than 40 different business communications providers. It offers a single source for a variety of business technology requirements.
Clark Atwood, vice president of Concierge Communications, said that officials were happy to add DirectPointe’s products and services to their portfolio along with their track record of nine years. DirectPointe’s managed IT services and data products will complement Concierge Communications’ success in managed voice services. In 2010 companies are looking at doing more with less, and they wish to eliminate many of the technical management burdens and high costs associated with technology.
DirectPointe rounds out the firm’s service offerings for managed voice and network services and hosted services. DirectPointe’s model lets them offer managed desktop services, LAN services, virtualization services and much more.
Direct Pointe will support Concierge Communications and its agents in a combined effort with the help of DirectPointe’s sales team.
Dan Atkinson, vice president of marketing and alliances said that DirectPointe has been known for developing strong tie-ups by providing quality customer service and convenience. As a pioneer in the managed IT services industry, it was important for them to deploy these types of partner programs so that they could service customers with unique IT outsourcing requirements. Atkinson also said that closely working with Concierge Communications will allow the firm promote and provide more comprehensive outsourced IT solutions to the Concierge dealer network.
Key points of the master agent program include generous commissions for the life of the customer, DirectPointe sales and marketing resources, the ability to add new services without an upfront investment, and the ability to increase bandwidth needs for current clients. The actual benefit of the master partner relationship is the provision to offer IT services to customers with a single reliable source to manage all of their IT requirements on a regular basis and for one predictable monthly fee.