With IT budgets under scrutiny at companies of all sizes, you might think IT management would look to dump low-level, time-intensive tasks to focus on more profitable, strategic tasks. But a new survey by Pegasus Research Group to gain insight about the allocation of time and ranking of importance regarding a variety of maintenance, deployment and strategic IT tasks performed by IT departments has uncovered some surprising results. The survey, sponsored by Logicalis, a leading provider of high-performance technology solutions, discovered that maintenance tasks, ranked as lower in importance, are taking up more than twice the time of strategic tasks that were ranked higher in importance.
The survey, conducted last quarter, polled respondents across multiple revenue sizes, regions and industries, with titles ranging from IT director to C-level executives.
The top ranked IT tasks reflect a concern for enterprise infrastructure and the need to better align technology initiatives with business results. Among the top ranked IT tasks were:
- Backup
- Security
- Compliance
- IT/Business Alignment
The bottom ranked IT tasks reflect items that may be best outsourced to reduce costs and enable IT staffs to focus on more strategic items. Among the lowest ranked IT Tasks were:
- Patch Management
- Firmware Updates
- Performance Management
- Help Desk
- Resource Scheduling
- Vendor Management
- Installation
- Test/Burn In
- Resource Planning
- Policy Procedure Updates
- File Restore
- Attend Training
Technologists at Logicalis recommend that IT managers consider alternative IT maintenance options, such as managed services, which provides the ability to control costs and reduce capital expenditures. A copy of the survey is available for complimentary download at: http://www.us.logicalis.com/docs/Pegasus-Research-Report-IT-Task-Management.pdf.
“Not only does managed services lower IT spending, it gets the maintenance tasks done at a new level of quality based on ITIL v3 standards.” said Wayne Kiphart, Logicalis’ vice president of managed services. “We encourage IT management to consider the impact that would have on strategic business tasks than can help their business.”
Source:http://trak.in/india/new-survey-shows-it-managers-focus-bulk-of-their-time-on-the-wrong-tasks/international-62463/
