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Archive for February, 2010

Neoris celebrates 10-year anniversary

February 19th, 2010

Neoris has reached a milestone in 2010, celebrating its 10th year as a global business and IT consulting company. With operations in the USA, Europe, Latin America, Africa and the Middle East, Neoris has quickly become one of the leading global providers of nearshore outsourcing, value-added consulting and SAP services.

Neoris entered the consulting industry in 2000 after serving as in-house technology consultants to CEMEX, one of the world’s largest cement producers. At CEMEX, Neoris developed a model for capturing value in large enterprises that reduced integration cycles, increased productivity, and helped the company reinvent itself as a digital leader in its industry.

Neoris has built a global business guided by its brand promise to be Practical Visionaries. Today, the company has over 3,000 employees, direct operations in 9 countries and a presence in 26 countries around the globe. Neoris has created powerful strategic alliances with major technology providers and a heritage of serving hundreds of clients in the USA and around the world. The company’s unique Global Delivery Model, combined with its cutting-edge IT services offering, is widely endorsed by Fortune 500 companies because it allows Neoris to innovate, build, deploy and operate business solutions that are both practical and visionary, fulfilling year after year the company’s vision: To be the world’s best at driving business value for its clients.

“Neoris is one of the very few cases where a company, derived from the spin-off of the IT department of a large industrial conglomerate, has become successful as an independent player in the market,” said Claudio Muruzábal, CEO of Neoris. “We have fostered a culture of business innovation, changing and evolving to anticipate the needs of our clients. In 2009, when the business environment was unpredictable for the broader market, Neoris continued to grow, more than 60% in the USA alone, demonstrating that we are stable and consistent at delivering value for clients.”

Over 10 years, Neoris has been instrumental to the success of clients across many markets, including financial services, healthcare, manufacturing, natural resources, retail, telecommunications, technology, transportation and the public sector. Neoris’ IT and business offerings have helped thousands of companies, including industry leaders such as CEMEX, AMD, British American Tobacco, Telefónica, Lowe’s, Vitro, Petrobras, Tec de Monterrey, Prosegur, Grupo Techint, Goldcorp, Banco Santander and Procter & Gamble.

In 2009, Neoris continued its momentum by adding new clients and projects. Highlights include:

* A Global agribusiness conglomerate selected Neoris to build and deploy an SAP GTM (Global Trade Management) system to serve 2,300 users working in 178 different locations in more than 20 countries.
* One of Europe’s largest telecom providers selected Neoris to launch its French MVNO (Mobile Virtual Network Operator), following the same business model that was previously implemented in Spain. Neoris launched a generic MVNO platform, covering CRM, BPM, DW, Fraud and Top-Up.
* A global engineering and management company with 100,000 employees and operations in 40 countries selected Neoris to upgrade its SAP system.
* A global bank with more than 65 million customers and more than 10,000 branches in Europe, USA and Latin America selected Neoris as a strategic partner to implement multiple IT systems on the SAP platform, encompassing accounting unification, expense controls, funds optimization, syndicated loans management and risk management.
* A global steel company selected Neoris to implement SAP MII at one of the largest flat-steel mills in Latin America. Neoris implemented a video wall control center for monitoring the entire supply chain of the steel mill plant, which helps better integrate systems and processes.
* Two major healthcare companies in Argentina chose Neoris for long-term projects: an SAP ERP maintenance contract and a reengineering project that involves the management of businesses’ processes and core technologies.

In addition, Neoris’ technology and leadership have earned many accolades in 2009, including recent recognition in BusinessWeek and positions in Gartner’s Magic Quadrant For Mobile Enterprise Applications and Forrester’s Wave on SAP Implementation Providers, Q3 2009.

Source:http://in.sys-con.com/node/1290237

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CompuCom systems earns certification under the prestigious service capability & performance (SCP) standards for 12th consecutive year

February 19th, 2010

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CompuCom Systems, Inc., the leading IT outsourcing specialist, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the twelfth consecutive year. CompuCom achieved certification after an extensive audit of its global Service Desk operations in 2009. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.

“It is our strong belief that maintaining an industry certification gives CompuCom’s Service Desk offering a competitive advantage,” said Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy. “All companies looking to outsource their Service Desk should consider a third party certification to be integral in their overall evaluation process. Achieving certification for the twelfth consecutive year underscores our dedication to achieving the highest levels of performance as well as delivering maximum value to our clients.”

The SCP Support Standard, under which CompuCom was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

“By passing the rigorous requirements necessary to achieve certification under the SCP Standards, CompuCom has made it clear they are committed to delivering world-class support to their customers,” said Kristin Robertson, SCP Auditor. “During their audit, CompuCom demonstrated a clear commitment to customer satisfaction and continuous improvement.”

CompuCom joins the ranks of other leading technology companies that have achieved the prestigious and sought-after certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation and NetApp, among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.

Source:http://ca.sys-con.com/node/1290510

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Outsourcing props Capgemini in 2009 slowdown

February 19th, 2010

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Capgemini has reported a drop in sales and profits in 2009 but said its outsourcing business helped offset a considerable slowdown in its consulting and IT services business.

The company’s profit was €178m in 2009 compared to €451m in 2008. The company’s sales dropped by about €340m to €8.37bn in 2009 compared to the previous year.

Capgemini said its consulting and IT services business slowed considerably in 2009 after demonstrating “remarkable resistance” to the downturn the previous year.

It said, “We successfully contained the decrease in revenues thanks to the stability of its outsourcing business, which often represents a solution particularly well adapted to the new concerns of clients and also its recently strengthened presence in the public sector as well as the energy and utilities sector, where demand remained stronger.”

Source:http://www.computerweekly.com/Articles/2010/02/18/240348/outsourcing-props-capgemini-in-2009-slowdown.htm

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Stefanini IT solutions named to IAOP(R) list of top global outsourcing providers

February 19th, 2010

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Stefanini IT Solutions (www.stefanini.com) today announced that the International Association of Outsourcing Professionals(R) (IAOP(R)) named the company to the leaders category in IAOP’s 2010 Global Outsourcing 100(R) service providers list. Stefanini, a global provider of onshore and nearshore IT consulting, integration and development, and outsourcing services, and other honorees were selected based on a measurable set of standards as well as an evaluation by a panel of industry-recognized outsourcing leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael F. Corbett, chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

“The International Association of Outsourcing Professionals is the premier organization for the worldwide outsourcing community, and for this reason Stefanini is particularly proud to be named to the 2010 Global Outsourcing 100,” said Marco Stefanini, founder and president of Stefanini. “This honor is a reflection of Stefanini’s commitment to outsourcing excellence, a commitment also evidenced by our performance in 2009. Over the past year Stefanini saw an increase in global revenues of 32 percent as compared to 2008, building on new business efforts, long lasting client relationships and the increased awareness of nearshore outsourcing’s value.”

The 2010 Global Outsourcing 100 rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2010 panel is led by Corbett.

The 2010 Global Outsourcing 100 list with rankings will be published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE(R) magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists.

Source:http://www.marketwatch.com/story/stefanini-it-solutions-named-to-iaopr-list-of-top-global-outsourcing-providers-2010-02-18?reflink=MW_news_stmp

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Microsoft to outsource general legal work to India

February 18th, 2010

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Software giant Microsoft will begin outsourcing general legal work to India after signing a deal with legal process outsourcing (LPO) company CPA Global. The news comes as CPA outlined plans to expand its Indian workforce from 600 to 1,000 by the end of 2011, and hinted at opening another outsourcing centre.

CPA said that it will be taking on ‘multi-jurisdictional legal research’ for Microsoft, but could not give further details, citing client confidentiality. Microsoft has outsourced intellectual property (IP) work to CPA since 2005, although no lawyers work on the IP team.

In June last year, Rio Tinto announced an outsourcing deal with CPA which the mining giant forecast would cut 20% from its annual legal spend. CPA lawyers review and draft contracts, undertake legal research and review documents on behalf of Rio Tinto. Leah Cooper, former managing attorney at Rio Tinto, joined CPA Global’s executive team this week. She will lead the strategy and development of CPA Global’s legal services outsourcing business.

CPA spokesman Venu Nair said that the south Indian cities of Bangalore, Hyderabad and Chennai are being considered as locations for a new CPA office.

Source:http://www.lawgazette.co.uk/news/microsoft-outsource-general-legal-work-india

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IBM, Accenture lead Gartner Magic Quadrant for SAP outsourcing

February 18th, 2010

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BM and Accenture lead the field of SAP outsourcing providers, with CSC, Capgemini and HP giving chase, according to a recent Gartner Magic Quadrant report.

Accenture has among the largest and most-extensive range of SAP capabilities, and IBM has the size, longevity and scale of operations to match, the report states. Methodologies like IBM SmartRun and the vendor’s alignment with Run SAP methodology make for quality service. And IBM has good partnering skills.

It’s the first year that Gartner has completed a Magic Quadrant report dedicated to SAP outsourcing. They’ve seen a spike in demand for SAP outsourcing services because of the weak economy, said Ben Pring, Gartner research vice president and the report’s author.

“People are looking for more than just staff augmentation and are looking for full application management,” Pring said. “And people are looking increasingly across the whole stack, infrastructure and application skills.”

Gartner’s Magic Quadrant methodology places vendors that meet its inclusion criteria into one of four quadrants – leaders, challengers, visionaries, and niche players — based on “completeness of vision” and “ability to execute.” Gartner defines “outsourcing” as a “multiyear or annuity contract or relationship involving the provision of ongoing application services for managing, enhancing and maintaining custom or packaged software in server/host or desktop/client platforms.”

When it comes to full SAP application management, IBM and Accenture are the clear leaders, and they are very similar when it comes to quality of service, Pring said.

“A lot of it comes down to longevity,” he said. “IBM and Accenture have been going after this for a long time, and they’ve reaped the rewards of that.”

But because Accenture’s focus is on complex, large projects, it may not be a good fit for smaller customers, according to the report. For the same reason, prices may be “unattractive,” and some customers say they are not always pleased with Accenture’s thought leadership. In turn, some customers also have said there is a lack of collaboration between IBM staff, according to the report.

CSC, Capgemini and HP, while also ranked in the leaders’ quadrant, aren’t on the same level as Accenture and IBM, according to Pring. For instance, CSC is weaker in suggesting ideas and leading innovative projects the report says. HP has a tendency to “oversolution,” leading to scope creep and cost increases. And Capgemini is criticized for a “below-par quality of subcontracted staff that it uses in North America,” according to the report.

Wipro Technologies, Infosys Technologies, Perot Systems, Tata Consultancy Services and HCL Technologies are ranked as challengers in the Magic Quadrant. Their service offerings, while competitive, don’t match the totality of needs in the SAP market, according to the report. The niche quadrant is crowded with providers that have strengths in targeted areas.

There are no visionaries on this Magic Quadrant. SAP is a very well-known area, Pring said, and there isn’t much differentiation in the way people support it.

Source:http://searchsap.techtarget.com/news/article/0,289142,sid21_gci1389649,00.html

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Triad celebrates 12 years of success in CAD/CAM/PLM software outsourcing

February 18th, 2010

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Triad Software, incorporated in 1998, based out of Chennai, India, holds the unique distinction of being a premier developer among a short list of Indian companies, exclusively focused on CAD/CAM/PLM software development for global independent software vendors (ISVs). On Feb 1, 2010 Triad completed 12 successful years of providing software development services to ISVs worldwide.

From its inception, Triad has been driven by a single-minded focus on engineering software development. “Growing the company in the CAD/CAM/PLM space in an era where the most natural thing for an Indian company to do would’ve been banking, retail or web-based development is a huge achievement in itself – and to have sustained it for over a decade speaks volumes for our focus and expertise in the engineering domain” says Triad’s Director & General Manager, Mr. S.N. Kishore.

Starting with a handful of customers in the US doing turnkey software projects, Triad today provides strategic software development services to several prominent CAD/CAM/PLM ISV organizations in North America, Europe and Asia-Pacific regions.

Kishore adds, “We have invested heavily in engineering software development over the past several years. As a result, today we have a very competent and skilled workforce conversant with CAD APIs, kernels and latest software development & QA technologies. Our people, our focus & our processes, in that order, have been the key growth drivers for past 12 years and instrumental in forging great relationships with ISVs globally. Our strategy moving forward is to expand our footprint both in related technological markets, and in wider geographical areas.”

Triad’s core competencies include CAx Interoperability Technology & Product Development, CAD Application Development, Client/Server Application Development and Testing & QA Services. Triad’s programmers are highly experienced in developing advanced engineering software involving geometry, graphics and mathematical algorithms.

Source:http://www.pr.com/press-release/213321

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