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Archive for February, 2010

Find out what the BskyB/EDS court case means to outsourcing contracts.

February 18th, 2010

Computer Weekly and Burnt-Oak Partners, which is a consultancy focused on delivering outsourcing contract results, are jointly holding a seminar that will explore what impact BSkyB’s victory in its long run legal battle with EDS will have on the outsourcing industry.

The”Promises! Promises!” event will be held at the offices of law firm Berwin Leighton Paisner on Friday 05 March.

The event will be chaired by Computer Weekly Editor Bryan Glick.

There is no charge, but places are limited and are likely to fill up quickly. If you do not have a direct invite you can sign up by emailing events@burntoak-partners.com

Below are the details that appear on the invite.

“Will the BSkyB/EDS case become a defining moment for change in the IT outsourcing industry?

BSkyB won its five-year legal battle against HP/EDS after the judge in the case accepted BSkyB’s claim that HP/EDS had misrepresented its capabilities in selling a CRM system. Appeal or not, what will be the repercussions for the outsourcing industry and its customers? How will suppliers need to adapt in order to protect themselves from future litigation of this type? We will look at how suppliers may need to change their approach to assess their risks and protect themselves from future similar cases, and how this might impact bidding costs and willingness to supply, and also on bid prices offered to customers. Where does this case leave customers? What should they do to guard against such cases? We would like to invite you to attend a special event to explore the repercussions of this case.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2010/02/find-out-what-the-bskybeds-court-case-means-to-outsopurcing-contyracts.html

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TatvaSoft Denmark ApS will provide local software development service in Denmark

February 17th, 2010

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TatvaSoft Denmark ApS, a software development company will now be providing their software development services in Denmark. Growing Denmark economy will help offshore software outsourcing service providers to offer robust and reliable software and web applications development solutions in rapid development times cost effectively.

TatvaSoft Denmark ApS is a software outsourcing company that is started specifically to provide web and desktop application development services in Denmark. TatvaSoft Denmark Aps will be providing custom application development using powerful technologies such as Microsoft .NET and open source PHP and MySQL development platforms as well as Biztalk and Sharepoint servers. The company also specializes in producing state-of-the-art Rich Internet Applications (RIA) using Adobe Flex, Microsoft Silverlight, and AJAX. Other than desktop software development and web applications development TatvaSoft Denmark Aps will also be providing mobile application development services for Windows, iPhone, and Android mobiles.

TatvaSoft.dk is the corporate website of TatvaSoft Denmark Aps to serve Danish community. The people working at TatvaSoft Denmark being proficient in the Danish language will help the clients communicate their requirements and specifications and produce a solution that will work precisely for the client business. While development center in India will provide design implementation service as well as QA which helps in reducing software development cost.

Source:http://www.webnewswire.com/node/506378

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Financial BPO sets up shop in Philippines

February 17th, 2010

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Global financial technology solutions provider FIS is setting up shop here in the Philippines, with its first-ever call center in Pasong Tamo, Makati.

President Gloria Arroyo attended the inauguration of the facility, which currently has 150 employees to start with, but is expected to house a total of 1,000 seats in the next 18 months.

“We like to get a strong foothold in a country and build around that in the years to come. The Philippines is a strategic location,” says FIS Chief Operating Officer Gary Norcross.

Ram Chary, FIS SVP for Global Commercial Services, says about $5-million was spent for the facility, which will three major areas including integrated solutions, IT outsourcing, and business process outsourcing. Clients include banks such as Allied Bank, BDO, and ADB.

Norcross points out that while bulk of revenues come from US-based banks, FIS sees strong growth in Asia.

“Our goal is to broaden capabilities in this region,” he stresses.

The company posted revenues of around $5-billion in 2009, a flat growth from the previous year, due to the adverse impact of the global financial crisis. Norcross notes that, as was the worldwide trend, appetite for BPO services was dampened by a cautious environment. But this year, he says the outlook is much rosier.

“In the early part of 2009, we saw financial institutions in the world slow down their IT spending. It was a global phenomenon, but in the latter half, we saw FIs investing in IT technology again. That’s what we see continuing in the first quarter this year, and we expect to start seeing the economic benefits of growth in the latter half of 2010,” he says.

FIS supports over 14,000 financial institutions in more than 100 countries worldwide, through its 30,000-strong workforce. Bulk or 67% of its operations involve US banks, while 16% account for the international financial institutions, including Asia’s. The balance of 17% comes from non financial institutions such as healthcare and government services.

Source:http://www.abs-cbnnews.com/business/02/17/10/financial-bpo-sets-shop-philippines

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IAOP inducts three IT leaders into outsourcing hall of fame

February 17th, 2010

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Leaders from Family Dollar Stores, Luxoft and NASSCOM today were inducted into the IAOP Outsourcing Hall of Fame for their contributions to the industry and society.

The International Association of Outsourcing Professionals(R) (IAOP(R)) honored Joshua R. Jewett, Senior Vice President of Information Technology and Procurement, and Chief Information Officer, Family Dollar Stores, Inc.; Dmitry A. Loschinin, President and Chief Executive Officer, Luxoft; and the late Dewang Mehta, Past President, NASSCOM(R).

The newest inductees were honored at a luncheon ceremony during The 2010 Outsourcing World Summit(R) here. Established in 2006, the Hall of Fame recognizes individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to society through outsourcing.

“IAOP is thrilled to recognize these leaders who have reshaped outsourcing and inspire us to higher achievements and contributions to the world around us,” said IAOP Chairman Michael Corbett.

“These leaders have shaped the outsourcing profession and we all benefit from their contributions today,” said IAOP’s Advocacy and Outreach committee chair, Atul Vashistha, Chairman, Neo Group and Neo Advisory.

Family Dollar’s Jewett was recognized for his long standing knowledge and contributions to the outsourcing profession, leveraging IT capabilities through outsourcing to better the discount retailer’s business and also giving back his leadership and technical skills to a non-profit.

“Being able to leverage our outsourcing capability enables the business to run as a low-cost retailer providing value and convenience to our customers during this challenging economic time,” Jewett said.

Luxoft’s Loschinin has led Luxoft from its inception in April 2000 in Russia into a leading global IT outsourcing provider serving some of the world’s most successful companies.

“This recognition from IAOP reaffirms the importance of Eastern Europe in the outsourcing arena and the valuable skills we are able to provide in high-end outsourcing,” Loschinin said.

The late Mehta was lauded as a transformation leader in India’s IT industry. He led NASSCOM, India’s premier trade body and the chamber of commerce of the IT-BPO industries, from 1991 to his death in 2001.

Dr. Ganesh Natarajan, immediate past chairman, NASSCOM, accepted the award.

“Dewang was instrumental in not only building a unique organization like NASSCOM, but creating the vision and foundation for the industry in India,” said Som Mittal, president, NASSCOM.

Source:http://www.marketwatch.com/story/iaop-inducts-three-it-leaders-into-outsourcing-hall-of-fame-2010-02-16?reflink=MW_news_stmp

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Europe a growth market for outsourcing

February 17th, 2010

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Europe could be a smaller but growing market for outsourcing for Indian IT companies perturbed by the U.S. government’s stated antipathy towards outsourcing.

Gilbert van der Heiden, Research Director, Gartner, specialising in outsourcing, told The Hindu on Tuesday that “While Asia Pacific, including Japan, is the most interesting market for India, several members of the European Union can be outsourcing partners. But, Indian IT service companies need to understand the cultural and business needs of individual countries.”

The U.K. was still a strong market, followed by the Nordik/ Scandinavian nations like Sweden and Denmark the Benelux (Belgium, the Netherlands and Luxembourg) grouping, each with varying market growth, he said. While the U.K. was forecast to spend $160 million on outsourcing by 2011, Germany could spend $125 billion, France $92 billion and Italy $50 billion. The Nordik countries might together invest $63 billion this year, Mr. Heiden said. Benelux may spend $59 billion and was considered a growth market for IT services.

“While some Indian companies such as HCL and TCS already had a footprint in the Nordik countries, others need to make their presence felt and cultivate potential clients who no longer look at only call centres but look for value-added services,” he said. IT firms had to be prepared for stiff competition over pricing in Europe, he said. The privacy and data security concerns have to be addressed even more than in other markets. “Europe has at least 36 regulators monitoring the security and privacy aspects, reflecting the concerns of the potential customers. This is where Indian companies offering cloud computing services have to tread carefully and study the rules framed by Data Privacy Authorities in each country and understand the complexities involved,” Mr. Heiden said.

Source:http://beta.thehindu.com/business/Industry/article107778.ece

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Ness wins $4m interior ministry outsourcing contract

February 16th, 2010

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The information technology services and solutions provider has an option to extend the contract for an additional three years.

Information technology services and solutions provider Ness Technologies Inc. (Nasdaq:NSTC) has been awarded a multi-year $4 million outsourcing contract from Israel’s ministry of the interior. The contract includes an option to extend the contract for an additional three years.

Ness Technologies will operate and maintain the ministry’s software and hardware infrastructure, including the ministry’s Maor office management system as well as the ministry’s Internet and Intranet systems.

Maor is based on Lotus Notes and includes various modules such as document management, meeting room management, message management, digital signatures and others. Ness will also support future office management systems that will replace Maor in 2011.

In addition, Ness Technologies’ Unified Reference and Delivery (URD) Center, Israel’s largest helpdesk center serving its outsourcing customers, will serve as the Ministry’s helpdesk for 850 internal users in 14 sites across Israel, as well as more than 1,000 external users from local authorities who use the ministry’s Internet services.

Last week Ness Technologies won an $11 million contract from Israel’s ministry of immigrant absorption.

Ness Technologies share closed yesterday down 1.24% on Nasdaq at $5.56, giving a market cap of $213.7 million.

Source:http://www.globes.co.il/serveen/globes/docview.asp?did=1000539612&fid=942

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Staples expands into IT Outsourcing for small businesses

February 16th, 2010

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Staples (SPLS), which has been aggressively expanding beyond its retail roots, is now launching a technology unit that can serve as an outsourced info-tech department for small businesses. The office-products retailer’s new Staples Technology Solutions will handle tech products and services for business customers, ranging from computer equipment and printer maintenance to managing all the company’s IT needs. In the small-business segment — companies of 10 to 250 employees — Staples could provide a full IT department.

Still the largest U.S. office-supply store chain, Staples has been expanding into other areas in recent years. Its North American Delivery Unit — which supplies products and services to businesses — had $2.5 billion in sales during the third quarter.

“Everyone thinks of Staples as a retail organization, but today Staples is a bigger office-delivery business than it is a retail business,” says Jim Lippie, vice president of Staples Network Services. Staples’ revenues are now split about 60-40 between delivery and retail sales.

Source:http://www.dailyfinance.com/story/company-news/staples-expands-into-it-outsourcing-for-small-businesses-embarg/19357342/

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