Archive for February, 2010

ITV out-sources IT back-end to accenture

February 23rd, 2010

Accenture has been awarded a five-year contact to provide ITV with core IT service management, infrastructure and application management services.

The consulting, technology and outsourcing company will help the broadcaster to change its business so that it is better focussed on the ‘digital home’.

Richard Cross, group technology director at ITV, said: “Working with Accenture will provide us with the flexibility we need as our business changes. Their deep experience in web TV, over-the-top services and the digital supply chain will help us as we look to transform our business.”

ITV plans to transition its desktop services, help desk, and data centre management to Accenture later this year.

Financial terms were not disclosed.

Analysts suggest that an outsourcing deal of this nature could save ITV at least 10% of its variable cost base.

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Stefanini IT solutions named to IAOP® list of top global Outsourcing providers

February 23rd, 2010

Stefanini IT Solutions (www.stefanini.com) today announced that the International Association of Outsourcing Professionals® (IAOP®) named the company to the leaders category in IAOP’s 2010 Global Outsourcing 100® service providers list. Stefanini, a global provider of onshore and nearshore IT consulting, integration and development, and outsourcing services, and other honorees were selected based on a measurable set of standards as well as an evaluation by a panel of industry-recognized outsourcing leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael F. Corbett, chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

“The International Association of Outsourcing Professionals is the premier organization for the worldwide outsourcing community, and for this reason Stefanini is particularly proud to be named to the 2010 Global Outsourcing 100,” said Marco Stefanini, founder and president of Stefanini. “This honor is a reflection of Stefanini’s commitment to outsourcing excellence, a commitment also evidenced by our performance in 2009. Over the past year Stefanini saw an increase in global revenues of 32 percent as compared to 2008, building on new business efforts, long lasting client relationships and the increased awareness of nearshore outsourcing’s value.”

The 2010 Global Outsourcing 100 rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2010 panel is led by Corbett. The panel includes:
- Jagdish Dalal, COP, president, JDalal Associates, LLC, and managing director, thought leadership, IAOP
- Divyesh Dalal, managing director, India, Hamilton Sundstrand, United Technologies International Operations, Inc.
- Teresa Harris, COP, global partner account manager, Eastman Kodak Company
- William Hefley, Ph.D., CDP, COP, clinical associate professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and director, ITSqc, LLC
- Kurt Kohorst, COP, vice president, agency markets, Liberty Mutual Insurance
- William P. Metz, COP, global business services, Proctor & Gamble
- Manish K. Sahai, COP, vice president, customer service international, customer network partners, American Express
- Kristin H. Weitz Rammer, vice president-center of excellence, MAXIMUS Vera

Marques, IT regional director, Hoffman-La Roche – Latin America

The 2010 Global Outsourcing 100 list with rankings will be published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE® magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists, also are published on IAOP’s Web site, www.outsourcingprofessional.org, at this time.

Source:http://www.usprwire.com/Detailed/Technology/Stefanini_IT_Solutions_Named_to_IAOP_List_of_Top_Global_Outsourcing_Providers_81173.shtml

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Intetics ranked on the 2010 global outsourcing 100 list

February 23rd, 2010

Intetics Co., a global IT services company, is glad to announce its inclusion in The 2010 Global Outsourcing 100 list compiled by the International Association of Outsourcing Professionals (IAOP). This ranking recognizes the world’s best outsourcing service providers and advisors and is based on the information given by each company on its application in combination with unbiased research and customer references.

Judging was done by an independent panel of industry experts. The evaluation process was based on four key criteria: 1) size and growth; 2) customer experience; 3) depth and breadth of competencies; and 4) management capabilities. Final rankings will be released in a special advertising supplement in FORTUNE® magazine on May 3.

The 2010 Global Outsourcing 100 list includes companies from around the world that provide the full spectrum of outsourcing services from information technology and business process outsourcing to facility services, asset management, manufacturing and logistics. These companies are today’s business leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael Corbett and chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

“We are very honored with this recognition,” commented Boris Kontsevoi, President of Intetics. “It is the third time we get ranked with the best of the best. It acknowledges the value we have created in the IT outsourcing marketplace and the fact that we continue to excel even during the current global economic challenge.”

Source:http://www.i-newswire.com/intetics-ranked-on-the-2010-global/23492

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Mega Deals: $1 billion outsourcing contracts may come to India

February 23rd, 2010

Large outsourcing contracts worth up to $1 billion look set for a comeback this year, as companies from segments like retail, banking,telecom and utilities, apart from government bodies, seek to cope with renewed demand for their services and also lower their operational expenses.

Outsourcing experts and industry officials told ET last week that auto customers too are looking to award large contracts for managing their business and IT systems this year. British Petroleum’s IT contract worth $1.5 billion awarded to Indian vendors TCS, Infosys and Wipro early this year was one such mega deal.

There are several such projects lined up in the country’s power sector as well, said Everest Group country head Gaurav Gupta. “Governments in the US and other western markets tend to account for a big chunk of mega deals, but Indian companies are not strong contenders,” he said, adding that large deals for Indian companies are typically in the range of $50-100 million, though some Indian IT services vendors currently have some mega outsourcing contracts in the pipeline.

Meanwhile, the US has seen its share of total contracts awarded steadily decline over the past five years. Europe is seen as the big gainer as the UK, France, Netherlands and Switzerland have brought the overall European tally to reasonable levels. Experts say the resurgence of mega deals may throw open more job opportunities in the sector. “Deal pipeline has picked up and 2010 is certainly a strong year compared with 2009,” said Sid Pai, managing director, global sourcing advisory firm TPI.

The latest TPI Index shows that almost $25 billion worth outsourcing contracts were awarded in the fourth quarter of 2009, up 47% over the third quarter. Each of these three large industry verticals, including financial services, manufacturing and telecom, saw sequential growth of 33%, 76% and 24%, respectively, in the second half of the previous year. In 2009, almost 70% of all broader market contracts were valued at under $100 million in total contract value worldwide.

“We see both large and small deals coming back to the table. Although the traditional verticals like telecom, financial services and manufacturing have gained volume, it has been observed that new verticals like retail, media and entertainment, healthcare are also driving growth,” said Suresh Sundaram, HCL Technologies global head for marketing and strategy. He added that sectors like public services and energies and utilities and geographies such as Continental Europe, Asia and Latin Amercia should be the ones to watch for in the long term.

Clearly, the trend of mega deals has picked up globally. Some big IT outsourcing contracts signed globally early this year include $1.2-billion deal between Deutsche Post DHL and T-Systems, Ian, Evan & Alexander Corp selected for Federal Aviation Administration contract worth $2 billion and the deal between IBM Corp for Essex County Council worth $4 billion signed in December last year.

“While mid and large sized deals will continue to be the key drivers, in terms of mega deals, there is pent up demand since late 2009. Also,suppliers and contracts are being consolidated that explain the resurgence of big deals this year,” said outsourcing advisory firm EquaTerra global sourcing consultant Uday Parmar. He said manufacturing sector which saw decline in annual contract value in 2009 may witness more such deals as the world gets out of recession.

Source:http://economictimes.indiatimes.com/infotech/ites/Mega-Deals-1-billion-outsourcing-contracts-may-come-to-India/articleshow/5605000.cms

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Kellwood stayed on top of its outsourcing all the way to the end

February 23rd, 2010

I’ve said it before and I’ll say it again: outsourcing your IT, whether some or all, requires regular review, oversight, and re-evaluation. There’s numerous reasons as to why that is, but here’s one specific reason: realizing the deal has successfully run its course.

In that spirit, I want to applaud Kellwood, an apparel maker who, by keeping close tabs on its 13-year outsourcing agreement with EDS (now HP Enteprise Services), decided it was time to end that relationship. You can read about the specifics of the deal, or end of the deal as it were, in this great article by CIO.com contributor Stephanie Overby. But in a nutshell, Kellwood had gone through some significant business changes, and in order to meet the new financial and process demands and develop an even more IT shop that was even more flexible, running IT in-house made the most sense. The kicker is that Kellwood has since saved a lot by insourcing—an impressive $3.6 million, or about 17 percent of annual IT expenses, according to Linda Kinder, Kellwood’s CIO.

So I wanted to spend a few minutes focusing on the ways Kellwood got it right.

First off, Kellwood kept on top of its contract with EDS from the get-go. Initially, the apparel manufacturer signed a full IT outsourcing agreement with EDS in 1996. But as its needs changed, Kellwood renegotiated. The most recent iteration, inked in 2008, called for EDS to manage Kellwood’s IT infrastructure and provide some services offshore. And according to the article, that deal had more flexibility built in. It not only asked EDS to relate IT services directly to business processes, the deal included a new process designed to foster collaboration and innovation between EDS and Kellwood.

A year later, however, intense consolidation efforts initiated by new owners and designed to create some much-needed solvency meant outsourcing may no longer be an option.

Once again, Kellwood did its due diligence. Rather than simply end the contract and begin insourcing, Kinder and her team decided to bring in a fresh set of eyes—a third party outsourcing consultant—to evaluate Kellwood’s situation. The consultant spent weeks looking at everything from Kellwood’s market position to different options such as once again re-negotiating the deal with EDS.

Ultimately, the analysis led Kellwood to believe that it would save more money by insourcing, and that by bringing it all back home, Kellwood would be able to more quickly respond to any changes, whether caused by market or internal forces. And that those responses wouldn’t require re-negotiations of any IT agreements.

Kellwood then took its time. It developed a thorough plan that considered all top-level aspects of an IT shop. It was almost like starting from scratch. While outsourcing with EDS continued, a new IT organization was formed, new IT processes were defined and standards, and metrics were established.

And in a move that probably many companies would miss, Kellwood kept the lines of communication open with EDS and its own employees, and found a way to offer most of the EDS professionals positions within the newly developed IT group.
0in 0pt” class=”MsoNormal”>Bottom line: Even though Kellwood had outsourced its IT operations, Kellwood did its IT work. The company regularly evaluated its outsourcing agreement and its outsourcing needs and made well-researched and well-thought adjustments as needed. I’m pretty sure that work ethic will drive its newly formed, in-house IT department.

Source:http://advice.cio.com/beth_bacheldor/kellwood_stayed_on_top_of_its_outsourcing_all_the_way_to_the_end?page=0%2C1

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Rise in Outsourcing Expected to Buoy Asian Chip Makers

February 23rd, 2010

Asia’s contract chip makers will likely see their earnings improve sharply this year as the global economic recovery lifts demand, and as more semiconductor companies world wide, facing pricing pressures and hefty investment burden to build cutting edge factories, look to outsource more production.

Rising outsourcing orders, especially from Japanese integrated device manufacturers such as NEC Electronics Corp. and Fujitsu Microelectronics Ltd., are likely to lift the earnings of contract chip makers Taiwan Semiconductor Manufacturing Co. and United Microelectronics Corp. of Taiwan, analysts say.

Both NEC and Fujitsu are IDMs traditional chipmakers that handle semiconductor manufacturing in-house. But as they continue to struggle with losses, analysts say they are expected to boost outsourcing to save production costs.

Fujitsu Microelectronics last year unveiled a “fab-lite” strategy, meaning it would outsource production without building new semiconductor fabs. The company inked a deal to outsource production of advanced semiconductor devices to TSMC.

“Fujitsu Microelectronics plans to start and expand 40-nanometer production at TSMC’s fabs this year for use in applications such as digital audio, video, mobile, game and high end servers,” said Adam Blankenship, a spokesman at Fujitsu.

He said the Japanese company agreed in August to develop advanced 28-nanometer process technology of logic chips jointly with TSMC and outsource production to its Taiwanese partner. The company, however, declined to disclose how much of its total chip production is outsourced.

“Integrated device manufacturers are facing tighter budget constraints like never before. For them to survive it is imperative that companies follow a two-pronged strategy, of outsourcing manufacturing of next generations nodes to specialist foundries and co-developing process technology to meet the time to market goals,” said Akkaraju Venkata Sridevi, analyst at California based consulting firm Frost & Sullivan.

NEC Electronics spokeswoman Kyoko Okamoto said the company plans to “minimize [fab] investment down to a necessary level and adopt a compound IDM structure, utilizing both in-house production and outsourcing.” She declined to disclose further specifics and the names of its partners.

Research firm Nomura International expects revenue in the contract-chip market to jump roughly 30% this year to at least US$20 billion from US$15 billion in 2009, driven by IDMs’ increasing moves to outsource production. The firm expects growth in the contract chip market to outpace growth in the overall semiconductor market this year. Gartner expects revenue in the overall semiconductor market to rise 13% this year to US$255 billion from US$226 billion in 2009.

Nomura analyst Rick Hsu expects outsourcing orders by IDM for advanced technology nodes such as 45 nanometer and below—to contribute US$2 billion-US$3 billion in revenue to the contract-chip making sector this year, or about 10%-15% of total contract chip making revenue.

A chip’s transistor components and the spaces between them are measured in nanometers. The smaller and more closely transistors can be packed together, the more powerful the chip.

Asian chip makers are upbeat about their growth prospects this year. Both TSMC and UMC, the world’s two biggest contract chip makers, have reported sharply improved earnings in the fourth quarter, reflecting optimism surrounding the sector.

Last month, TSMC reported its highest quarterly net profit in two years, underpinned by a recovery in global chip demand. TSMC said its net profit for the three months ended Dec. 31 was NT$32.67 billion, up from NT$12.45 billion a year earlier. TSMC’s factories are now operating at full capacity, and there is a capacity shortage particularly in advanced technologies, TSMC Chairman Morris Chang said.

UMC Spokeman Richard Yu said the company’s revenue from IDMs has been about 20% of UMC’s total revenue in the last few quarters.

“This is actually very positive since it shows that IDMs are continuing to come to foundry despite having their own fabs, since UMC can offer competitive yields/cycle times with the added advantage of manufacturing flexibility. We however are still working on improving the revenue contribution from Japanese chip design companies,” Mr. Yu said.

UMC, the world’s second-largest contract chip maker by revenue after TSMC, this month posted a net profit of NT$4.4 billion for the three months ended Dec. 31, reversing a record net loss of NT$23.51 billion a year earlier.

“In 2010, both the foundry industry and our operations will have very positive growth,” UMC Chief Executive Shih-Wei Sun said. “We raised our capital expenditure in expanding capacity and in research and development in advanced technologies.”

Both TSMC and UMC declined to provide specific earnings forecasts for this year.

Still, competition could get more intense with the emergence of another industry player. Globalfoundries, majority owned by Advanced Micro Devices Inc. and Abu Dhabi-funded Advanced Technology Investment Co., bought Singapore-based contract ship maker Chartered Semiconductor Manufacturing International Ltd. last year for US$1.8 billion in cash. The company has said the overall macroeconomic and chip foundry markets are very strong and it sees strong growth shaping up for 2010. It is targeting double-digit revenue growth, without providing further specifics.

“What’s interesting is the further movement by integrated design manufacturers to adapt the ‘fablite’ model,” said Douglas Grose, chief executive at Globalfoundries. “A lot of that could be centered around Japan and some of the companies that have consolidated there, to get their growth and capability in place, they need to move towards the ‘fablite’ model. The outsourcing trend will continue.”

Source:http://online.wsj.com/article/SB10001424052748704751304575079292109567342.html?mod=WSJ_Tech_LEFTTopNews

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CIBER reports fourth quarter and fiscal 2009 results

February 23rd, 2010

“The close of 2009 marked the end of the most difficult year globally in decades. Because of our refocused IT solutions strategy, CIBER posted profits and positive cash flow every quarter, despite an organic decrease in annual revenue of approximately 10%. We also raised equity and secured new credit arrangements,” said Mac Slingerlend, CIBER’s President and Chief Executive Officer. “We grew most in our offshore India-based operations, which are now a scaling, credible complement to our global business model. The recovery in our U.S. SAP Practice was an exceptional highlight of 2009. Our Federal Division won several multiple award contracts, harbingers of future growth. And, our International Division posted solid top line results in the face of fiscal headwinds, but it was more limited as to labor cost flexibility. Finally, our now separately segmented IT Outsourcing Division made great foundational strides and is positioned for a stronger performance in 2010 and beyond. The challenges of 2009 have become our impetus for 2010.”

Financial Highlights

* Fourth quarter revenue was $262.3 million and fiscal revenue was $1.038 billion. In local currency, revenue was up 1% sequentially, compared to contracting almost 10% for the fiscal year.
* Operating income was $6.2 million for 4Q09, and $27.8 million for fiscal 2009.
* Net income was $2.5 million for 4Q09, and fiscal 2009 net income was $15.0 million.
* GAAP EPS was $0.04/share for 4Q09, after a tax rate of 41%, which compares to $0.09 the year earlier quarter when EPS was aided by our income tax rate of only 4%.
* Fiscal GAAP EPS of $0.22/share compares to $0.45/share a year ago. Fiscal year tax rates increased to 34% from 30% a year earlier.
* Diluted share count of 69.7 million for 4Q09 and 68.1 million for fiscal 2009 include the share issuance in 1Q09. The 4Q09 diluted share count was 16% higher than a year ago. No new share offerings are contemplated and the Company continues to purchase shares, using its cash flow, in open market transactions.
* Free Cash Flow (Net Income + Depreciation + Amortization + Share Based Comp – Cap Ex) for fiscal 2009 was $27.4 million; 4Q09 diluted shares outstanding were 69.7 million. Other changes in working capital added another $45.1 million, or $72.5 million for the year, when diluted shares outstanding were 68.1 million.

Operational Highlights (by Division)

The Company has modified its services segmentation for 2009 to align with how the business will be managed in 2010. CIBER IT Outsourcing (ITO) is now segmented separately; ITO was previously reported within both Custom Solutions and European Divisions, the latter of which is now referred to as “International.” A few other minor reclassifications are part of this reporting, as well.

Custom Solutions

* This Division endured most of Corporate America’s stress. For 2010, this Division has refreshed its go-to-market, revenue acquisition programs and realigned regions to emphasize our complementary offshore global delivery capacity.

India

* CIBER India grew throughout 2009, following the January acquisition of Iteamic in Bangalore. Ending 2009 with its highest headcounts, more growth is anticipated offshore in 2010.

International

Europe

* Operations had surprisingly resilient performances in 2009. Headcounts fell less than 3% for the calendar year and grew after August. Multi-country wins in SAP and ITO solutions underpin their confidence in 2010, and improvements in consultant utilization will improve contribution margins.

Asia Pacific

* Australia/New Zealand had a solid fourth quarter and are positively positioned as 2010 begins.
* Chinese operations have been reorganized with new local leadership and expect growing footholds in 2010.

IT Outsourcing (ITO)

* Now separately reported, this division operates globally and offers solutions from help desks and hosting to software rollouts and security monitoring, to server virtualization and more, in data centers in the U.S., U.K., Netherlands and Spain, and global support centers in the U.S., U.K. and India. After enduring multiple customer financial struggles in late 2008 and 2009, ITO is poised for stronger contributions in 2010.

Federal Government

* Early hopes for 2009 were dashed by the inability of the new Presidency to take action on IT matters, which remained the standard through year-end. However, this Division succeeded in winning the vast majority of its 2009 re-competes and won several new multiple award contracts (ID/IQs, Schedules and GWACs), which position it to have its first “up year” in 2010 since 2004.

U.S. ERP

* This Division had a very strong performance in 2009, growing its revenue by over 3% and operating contributions by over $8.5 million, rebounding tremendously from 2008. The U.S. SAP Practice was profitable for the last three quarters of 2009 and has a solid start to 2010. Our Oracle and Lawson Practices have significant carry-over work into 2010 and our Technology Solutions Group Practice had a good 4Q09. All of its Practices are anticipating better results in 2010.

Balance Sheet Data: (Dec. 31st, 2009)

* The Company reduced its debt by almost $70.0 million (41%) in 2009. This was the result of an equity issuance of $23.2 million, repatriation of $22.3 million, collection of some older receivables and the Company’s cash flow from operations. Debt-to-capital was down to 16%.
* Cash was $67.4 million and net debt was just $30.8 million.
* Working Capital was $136.9 million.

Bookings

Fourth quarter wins were a solid 1.1:1 book-to-bill ratio, and helped the year remain above 1:1. Our Federal Division led the way in 4Q09 multi-year wins at approximately $120 million.

Outlook

* The Company is encouraged that 2010 will reflect the nascent global economic recovery and that it will report organic growth in revenue and earnings. The first calendar quarter, however, is always a challenge in the IT Services industry due to slow budget approvals, global holidays and higher U.S. employment taxes. Based on the recent strength of the U.S. dollar, which is now stronger than the average of all of 2009, management believes 1Q10 revenue will be $252.5-257.5 million and GAAP EPS will be $0.05-0.06/share. For fiscal 2010, the Company projects revenue of $1.025-1.045 billion and GAAP EPS of $0.25-0.29/share. For the year, the Company is projecting the U.S. dollar to be stronger by 2-3% compared to 2009.

Conference Call and Webcast

A webcast to discuss the Company’s financial results and outlook will be held at 4:30 p.m. EST on Monday, February 22, 2010 and may be heard live by visiting the Investor Relations portion of the Company website at www.ciber.com/cbr/. To participate in the call, dial 877-941-6009 within the United States, and 480-629-9771 internationally, using the conference ID number 4205293. A replay of the conference call will be available for 30 days by dialing 800-406-7325 within the United States, and 303-590-3030 internationally, using the ID number 4205293. The replay will also be available on CIBER’s website.

Source:http://www.prnewswire.com/news-releases/ciber-reports-fourth-quarter-and-fiscal-2009-results-84982337.html

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