Archive for February, 2010

Sustaining IT’s competitive edge

February 22nd, 2010

Keeping the battering of economic downturn in 2009 at bay, Indian IT (information technology) companies are quite optimistic about the business outlook in 2010 and are banking on sustained recovery and eventual job creation, observes Naveen Aggarwal, Executive Director, KPMG.

“According to industry analysis, the software services and business process outsourcing (BPO) export revenue is projected to grow at 13-15 per cent in the next financial year (2010-11) as against a modest growth of 5.4 per cent in 2009. The domestic market is projected to grow at a healthier rate of 15-17 per cent,” he adds, during the course of a recent pre-Budget email interaction with eWorld.

Aggarwal finds it noteworthy that the domestic sector in the past year witnessed an increase in Government IT spending, with various e-Governance projects being implemented across the country, recognising the importance for technology adoption/ up-gradation across various Government departments.

“The absorption and enactment of e-Governance policies will create an inherent need and large opportunity for the IT industry to create an effective partnership that can help the country leapfrog digital inclusion. One of the projects initiated by the Government is the multipurpose National Identity Card or the Unique Identification card (UID Card) project.” However, to achieve the projected growth rate in the midst of evolution of other competitive jurisdictions and protectionist policy of some western countries, the IT and BPO sector requires significant support from the Government in the upcoming Budget 2010, feels Aggarwal.

Excerpts from the interview.

On tax holiday

On top of wish list is the extension of tax holiday under Section 10A /10B which is set to expire on March 31, 2011. Software Technology Parks of India (STPI) is a pro-small and medium business scheme, and SEZ is a pro-large business scheme.

For development to happen across the country and for young new entrepreneurs and new entrants to be as successful as bigger companies, the sector is hoping that the Budget will extend tax benefits beyond 2011.

On ESOPs

Though the removal of FBT on ESOPs in the last Budget is a welcome step, the current tax regime on taxability of ESOPs as a perquisite on allotment is not considered employee-friendly. The industry expects that rules similar to pre-FBT era should be introduced wherein employees were not taxed at the allotment stage but only when they sold their shares at a later date. Further, the CBDT should clarify the taxability of equity-based benefits in case of internationally mobile employees, as was done under the FBT regime.

On royalty vs business income

An area of ambiguity has been the taxability of income from cross-border supply of software as royalty versus business income. While there are several judicial precedents supporting taxability as business income, a suitable clarification from the Government would go a long way to resolve disputes and corresponding hardships to taxpayers.

On overseas payments

Recent judicial developments on withholding tax applicability for all overseas payments have caused unwarranted confusion and hardship for the industry.

The courts have taken a view that approaching the tax authorities for obtaining a certificate is necessary for all overseas payments even where the payments are not taxable in the hands of non-resident.

The industry is expecting some clarity in the forthcoming Budget whereby present system of obtaining a CA (chartered accountant) certificate for effecting foreign remittances shall be regarded as sufficient compliance.

On indirect taxes

On the indirect taxes front, removal of dual levy of service tax and VAT/ CST on provision of right to use software is an important demand of the sector. Given that differential tax treatments are accorded to customised software and packaged software, industry is hopeful that this Budget will lend clarity to the meaning of these terms.

The BPO sector is also concerned on the ambiguity in the manner in which export rules have been worded. In terms of these rules, BPO services qualify as exports (and hence not liable to service tax) if they are inter alia ‘used’ outside India.

While there have been attempts in the past by the Government to clarify the situations where services would be construed to be used outside India, authorities particularly at the lower level are still raising disputes in apparent disregard of the governmental clarifications. It is expected that this Budget will introduce suitable changes in the export rules itself so as to remove these ambiguities.

Even where export of services is accepted, companies go through an extremely cumbersome process while obtaining refund of service tax paid on inputs involving stiff documentation verification requirements, longstanding pending claims and litigation. Some recent clarification seeks to streamline this process; however, certain pre-conditions such as obtaining certificates from the statutory auditor need further relaxation to simplify the process.

Interestingly, the term ‘export’ for SEZ purposes is also considered differently under the SEZ law and the income-tax law. Whereas the SEZ law considers provision of goods and services from SEZ to domestic tariff area as exports, the income tax law restricts exports to ‘sale of goods outside India’. The scope of ‘export’ under both laws needs to be harmonised to avoid litigation.

On safe harbour provisions

The 2009 Budget had announced the intent of the Government to roll out safe harbour provisions. These provisions, which are still awaited, will hopefully address this issue and also reduce compliance costs for the IT and BPO sectors.

This together with advanced pricing agreements (APA) and effective functioning of the dispute resolution panels (DRP) should provide a favourable environment for further foreign investment in this sector.

Source:http://www.thehindubusinessline.com/ew/2010/02/22/stories/2010022250120400.htm

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Infosys BPO sets for 700 lawyers

February 22nd, 2010

In a press briefing, Infosys BPO Chief Operating Officer Ritesh M. Idnani said the company is planning to build a new facility to host expanded operations, by the end of the year or in the first quarter of 2011.

“We are excited about the prospect of growing and the demand is going up. We are planning to open new facilities and we have short-listed three places in Metro Manila with [a capacity of] more than 1,000 seats,” said Mr. Idnani.

The company is considering sites in Quezon City and the Clark free port in Pampanga.

Infosys BPO has 13 delivery centers around the world, with three in the Asia-Pacific region. The company provides customer services and contact center services as well as finance, accounting and legal process outsourcing. Many of its clients are based in the United States.

The Philippine center of Infosys handles about seven companies. The company made $316.2 million in revenues for the fiscal year 2008-2009, of which the Philippines contributed 8% to 10%.

Mr. Idnani said the expansion would mean more employees.

“Currently we have 650 employees but we see based on our delivery we can have 3,000 new employees within 18 to 24 months,” he said.

Once the company reaches its critical mass of 3,000 employees, growth would be much faster, he added.

But Infosys BPO is not just looking for contact center agents, but also for lawyers. Mr. Idnani said “legal process outsourcing is the fastest-growing practice for the company and we are looking for upwards of 700 lawyers.”

The Philippine BPO industry was able to reach revenues of $7.2 billion, employing around 442,000 employees in 2009. This represented a 19% increase over 2008 revenues of $6.06 billion. The industry is expecting around $9 billion in revenues and a growth of 26% for 2010 as more markets become confident in outsourcing to the Philippines.

Source:http://www.bworldonline.com/main/content.php?id=6658

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Triad celebrates 12 years of success in CAD/CAM/PLM software outsourcing

February 21st, 2010

Triad Software, incorporated in 1998, based out of Chennai, India, holds the unique distinction of being a premier developer among a short list of Indian companies, exclusively focused on CAD/CAM/PLM software development for global independent software vendors (ISVs). On Feb 1, 2010 Triad completed 12 successful years of providing software development services to ISVs worldwide.

From its inception, Triad has been driven by a single-minded focus on engineering software development. “Growing the company in the CAD/CAM/PLM space in an era where the most natural thing for an Indian company to do would’ve been banking, retail or web-based development is a huge achievement in itself – and to have sustained it for over a decade speaks volumes for our focus and expertise in the engineering domain” says Triad’s Director & General Manager, Mr. S.N. Kishore.

Starting with a handful of customers in the US doing turnkey software projects, Triad today provides strategic software development services to several prominent CAD/CAM/PLM ISV organizations in North America, Europe and Asia-Pacific regions.

Kishore adds, “We have invested heavily in engineering software development over the past several years. As a result, today we have a very competent and skilled workforce conversant with CAD APIs, kernels and latest software development & QA technologies. Our people, our focus & our processes, in that order, have been the key growth drivers for past 12 years and instrumental in forging great relationships with ISVs globally. Our strategy moving forward is to expand our footprint both in related technological markets, and in wider geographical areas.”

Triad’s core competencies include CAx Interoperability Technology & Product Development, CAD Application Development, Client/Server Application Development and Testing & QA Services. Triad’s programmers are highly experienced in developing advanced engineering software involving geometry, graphics and mathematical algorithms.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=336117&Itemid=96

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Virtusa reports strong growth

February 21st, 2010

Virtusa Corporation, a global information technology (IT) services company which provides IT consulting, technology and outsourcing services, brought in US$173 million in revenue for the financial year ended March 31, 2009 and is on track for further expansion and growth in the current year.

Kris Canekeratne

In an interview with the Business Times, Chairman and CEO Kris Canekeratne said the company which is a publicly traded and listed on the NASDAQ, has had a five year comprehensive annual growth rate of 32% up to March 2009 and a very strong balance sheet.

Mr. Canekeratne said 2009 had been an interesting and difficult year, particularly in the first half. The second half of the year saw more stability. The company is headquartered in Westborough, Massachusetts in the US and has offices through out the US, Europe and Asia. Virtusa’s technology centres are located in the US, UK, India and Sri Lanka with a workforce of over 3,600 employees.

Mr. Canekeratne said there were two major acquisitions in late 2009 and early 2010. The first was InSource Consulting in November 2009, a company which specializes in consulting services to the insurance industry. The second acquisition in early February 2010 was ConVista Consulting in the US, a specialist in applications for high volume businesses to consumer markets.

Mr. Canekeratne added that organic growth in the second half of 2009 and the acquisitions have enabled Virtusa to grow 11% sequentially in the December 2009 quarter. The company has projected 15% sequential growth for the March 2010 quarter. “The majority of our expansion growth has been organic,” he said, adding that the company is focused on integrating their acquisitions.

Commenting on the brand roll out earlier this year, Mr. Canekeratne said clients are looking for ways to accelerate their business outcomes. “The rebranding was designed to specifically meet our client’s needs and to extend their abilities to provide services for their customers.” In a changing economic environment, he explained that the focus is on driving business by helping clients reduce their costs and accelerate their ability to introduce new products to the market.

Acquisitions
A press release on the Virtusa website states that under the terms of the agreement, InSource, LLC, was acquired for US$7.3 million in cash subject to post closing adjustments, including up to an additional $0.5 million in earn-out consideration upon InSource’s achievement of certain revenue and profit milestones for the three and twelve month periods ending 31 December 2009.

InSource, described as a privately held technology consulting firm with domain expertise in the insurance and healthcare industries, will become a wholly owned subsidiary of Virtusa.
InSource employs approximately 50 experienced practitioners specializing in program management and IT strategy. According to the press release, the acquisition was expected to immediately expand Virtusa’s service offerings in the insurance and healthcare industries.

Another press release states that ConVista Consulting, LLC, was acquired by Virtusa for US$24.8 million in cash including up to an additional US$2 million in earn-out consideration upon ConVista’s achievement of certain revenue and profit milestones for fiscal 2011. ConVista Consulting is described as a U.S.-based, privately-held, market leader in finance transformation, specifically focusing on high volume collection, disbursement, claims and billing systems in banking, financial services and insurance (BFSI).

Results
Virtusa also announced its third quarter fiscal 2010 consolidated financial results through a press release on the company’s website. It states that revenue for the third quarter of fiscal 2010 was US$41.7 million, an increase of 11% sequentially and a decrease of 7% year-over-year. On a constant currency basis, third quarter revenue increased 11% sequentially and decreased 8% year-over-year.

Virtusa also reported income from operations of US$3.4 million for the third quarter of fiscal 2010, an increase compared to US$3.2 million for the second quarter of fiscal 2010, and a decrease compared to US$5.4 million for the third quarter of fiscal 2009.

Source:http://www.sundaytimes.lk/100221/BusinessTimes/bt34.html

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Poland Information Technology report Q1 2010

February 20th, 2010

Poland is expected to maintain its status as one of the Central and Eastern Europe (CEE) region’s fastestgrowing IT markets over the 2010-2014 forecast period, thanks largely to EU funding for information and communication technologies (ICT) and information society-related initiatives. BMI forecasts growth in many IT market segments over the next few years, particularly as EU funds support new public sector IT initiatives.

IT spending per capita of around US$205 is considerably below the level of, say, the Czech Republic. Poland accounts for less than 2% of EU IT spending and also lags behind fellow EU newcomers Hungary and Slovakia on per capita IT spending. There are also broad disparities in PC penetration between urban and rural areas.

The IT market is expected to grow at a compound annual growth rate (CAGR) of 9% between 2010 and 2014, with IT services driving growth for the sector as a whole. Enterprise IT spending should pick up in 2010, with an improvement in the external trading envrionment triggering upgrade cycles postponed from 2009. Business and consumer investment will remain vulnerable, however, to any sign of weakness in the eurozone or global economic recovery.

Industry Developments
Poland’s National IT Infrastructure Plan for 2007-2013 was formally adopted by the government in 2008, following a public sector IT spending slowdown in preceding years. In 2009, EU funding drove a series of projects, with the IT component to be worth nearly EUR1bn. According to Poland’s National IT Infrastructure Plan, some 75% of funds spent on government IT projects over the next five years is expected to come from the EU.

BMI forecasts that wireless internet access will grow rapidly. Poland’s broadband operators are also encouraging xDSL and cable-based broadband take-up by offering new innovative services, such as IPTV, video on demand and VoIP in double- and triple-play packages. Such services will encourage subscriptions and drive spending on computers and other household electronics products.

Competitive Landscape
In September 2009, the European Commission approved a regional aid packaged of EUR54.5mn for Dell Poland to support the establishment of a manufacturing facility in Lodz. In H109, Dell said that it would move its European manufacturing base from Ireland to Poland and cut 1,900 out of 3,000 jobs at its Limerick plant.

In 2010, Microsoft hopes that sales of its Windows 7 operating system, launched in October 2009, will boost its sales in the Polish market. In the summer of 2009, Microsoft continued to lay the groundwork for the new operating system launch and released the enterprise version of the software in August. Going forward, IT service providers will focus on providing specialised vertical solutions, particularly for key segments such as financial services and telecoms. In 2009, Comarch, a global provider of software and services for the telecoms industry, completed a major project for leading telecoms company Polkomtel. The solution was to facilitate billing of mobile virtual network operators (MVNOs) and content providers.

Computer Sales
Poland’s computer hardware sales are projected at US$3.1bn in 2010 and are forecast to reach around US$4.2bn in 2014. The Polish addressable market for computers is estimated at around 3.2mn units in 2010 and this annual total could increase to 5.9mn by the end of BMI’s forecast period. PC penetration reached around 50% in 2008 and BMI projects that it could reach 70% by 2013. Falling prices of both desktops and notebooks have been a major growth driver for the hardware market, along with EU aid and overall economic recovery. Research has revealed that Poles are starting to purchase more high-end computers.

Software
The Polish software market is projected to be worth US$1.7bn in 2010 and is likely to grow to US$2.6bn by 2014, giving a CAGR of 11%. The launch of the Windows 7 operating system has the potential to impact positively on sales in 2010. Rising computer penetration in the enterprise sector has driven continued growth of software demand, despite software piracy issues.
The procurement of basic software packages such as enterprise resource planning (ERP) still accounts for about half of enterprise software spending, particularly in the manufacturing sector. However, vendors are increasingly focused on more specialised applications, such as customer relationship management (CRM) and business intelligence, where faster growth is possible.

IT Services
IT services spending, projected at US$3.0bn in 2010, is the fastest-growing sector of the IT market and is expected to rise to US$4.5bn by 2014. In 2010, vendors are expected to benefit from IT projects tendered across sectors ranging from universities to banks and financial institutions, utilities to the public sector. With a larger installed IT base, acceptance of the need for IT services is spreading through many organisations. While systems integration as wellas hardware and software support and installation still collectively account for more than one-half of total IT spending, outsourcing has become the fastestgrowing segment.

E-Readiness
The internet market continues to be constrained by high telephone charges and relatively low levels of computer penetration. Moreover, there are wide regional disparities, with internet penetration about twice as high in urban as in rural areas.

A recent Forrester survey revealed that, while overall online banking uptake and PC availability remained low, Polish internet consumers already matched southern Europeans in online shopping. Poland even outperformed Spain, with 30% of online consumers having previously purchased something online, compared with just 29% in Spain.

How broadband will develop in the longer term will greatly depend on the Polish regulator’s success at forcing Telekomunikacja Polska (TPSA) into a functional split, as well as its continued liberalisation of the market. The regulator believes that the split will happen in 2010 or 2011, but there are high risks that it could be delayed longer than this. How wireless technologies are deployed to the rural regions will also be a major factor in the proliferation of broadband.

Source:http://www.live-pr.com/en/poland-information-technology-report-q-r1048405762.htm

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Bay company at the top of the Google pile

February 20th, 2010

A PORT Elizabeth software development company is ranked top of the crop on mega search engine Google.

Whenever an internet user searches for web-based business solutions, CompRSA is the first link to appear.

Based at the King’s Court Complex in the Bay, the company has received the most hits for web-based business solutions on Google over the past four weeks.

Founder and chief executive Johan Swart said it was “an honour and a major achievement to be at the top of an international search engine like Google”.

Swart, who founded Comp- RSA 10 years ago, attributed their success to “product development, the services we provide and the fact we know how to do search engine optimisation”.

“There are certain criteria to be placed at the top. It also depends on how long you’ve been in business – and your achievements count.

“We appear first on 204 search engine sites,” explained Swart.

CompRSA specialises in web- based business solutions development and outsource software development.

“We provide outsourcing solutions, staff augmentation, implementation consultants and offshore development services to enterprises worldwide,” said Swart.

Services include web-based application development, outsourcing, website development and Legacy Application Development.

CompRSA’s clients include estate agents who use the RealVID product for online auctioning worldwide, while motor sales companies makes use of AuctionRSA which is an online reverse bidding site.

Other products include CompSMS, a web-based SMS application for sending bulk SMSs.

Comptags is a new product in South Africa which uses radio frequency for identification.

“We landed the sole distribution rights for CompTags from a major German supplier,” said Swart.

SMS2work enables two-way SMS communication by helping blue collar workers find employment.

“We’ve approached Business Against Crime and are still looking for a cellphone company and bank who will join the project.”

Swart also owns Ciglit, a brand of electronic cigarette which is non-flammable.

He also owns four World Cup guide sites, namely the PE World Cup Guide, the Durban World Cup Guide, the Cape Town World Cup Guide and the Johannesburg World Cup Guide.

Swart employs 34 staff members and also offers a 24-hour support help desk service to his company’s US-based clients.

Source:http://www.weekendpost.co.za/business/article.aspx?id=533640

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Business Process Outsourcing services with savings up 60% cost

February 20th, 2010

IT Outsourcing Service provide quality BPO services like Data Entry Services, Data Processing, Data Conversion, Call Center Services, Web Research, HTML and XML Conversion, Forms Processing, Medical Billing Services.

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So what are you waiting for, contact IT Outsourcing Services right away and detail us about your detailed requirements. Let us worry about your attending to your requirements, while you can take some time off and spend it with your loved ones or use it to boom your business.

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Source:http://www.prfire.co.uk/press-release/business-process-outsourcing-services-with-savings-up-60%20percent%20-cost-7421.html

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