Gartner estimates the Indian domestic BPO market will grow into a US$1.2 bn market by 2011 and grow to US$1.8 bn by 2013.
According to Gartner, the business process outsourcing (BPO) market in India is estimated to grow 19 percent through 2013.
The domestic India BPO services market grew by 7.3% year on year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.
Gartner estimates the Indian domestic BPO market will grow into a US$1.2 bn market by 2011 and grow to US$1.8 bn by 2013.
“In the short term, market trends such as changing demographics and affluence levels, consumption of value-based services, increasing focus on service quality and the continued momentum of mergers and acquisitions (M&As) bear watching, as their impact is certain to influence shifts in buyer needs and behavior,” said T.J. Singh, research director at Gartner.
The BPO services market in Asia/Pacific and Japan consists of a mix of multinationals, regional and local BPO and IT services providers and telecom vendors. Changing demographics, focus on service quality and increasing affluence in Asia/Pacific continues to drive shared services and BPO adoption, especially in Australia, India, Southeast Asia and China. There is also a growing demand for multi-country shared services and BPO services within Asia/Pacific. 2009 saw significant consolidation in the global and regional BPO market, with some large M&A deals impacting regional BPO deals.
Source:http://www.indiainfoline.com/Markets/News/Business-process-outsourcing-market-to-grow-19-percent-through-2013-Gartner/4804661708
