Information technology research and advisory firm Gartner estimated the Indian domestic BPO market to grow into a $1.2 billion market by 2011 and grow to $1.8 billion by 2013, reports say.
The domestic India BPO services market grew by 7.3% year-on-year in 2009, mainly due to the global economic uncertainty that led to some price and volume pressures.
The Indian domestic BPO service segment grew significantly and became more organized. In the last two years, many established Indian BPO providers and some multi-national corporation service providers shifted focus and investment to the Indian domestic market, said Research Director at Gartner T.J. Singh.
He reportedly added: “In the short term, market trends, such as changing demographics and affluence levels, consumption of value-based services, increasing focus on service quality and the continued momentum of mergers and acquisitions bear watching, as their impact is certain to influence shifts in buyer needs and behavior.”
Source:http://www.rttnews.com/Content/IndianNews.aspx?Id=1254791&SM=1
