Archive for March, 2010

IT outsourcing ‘moving closer to home’

March 26th, 2010

Businesses are becoming frustrated with the quality of their offshore managed IT services and may be considering outsourcing closer to home, new research has revealed.

A report by Spanish government-backed firm Valueshore Spain found 70 per cent of UK businesses are contemplating switching to a more local supplier.

It noted 75 per cent are not happy with the work being provided by offshorers, with many having chosen a company from abroad purely on cost benefits.

Despite this, 94 per cent of 200 industry directors polled admitted their IT outsourcing choices could be putting their projects at risk.

“The cheapest option doesn’t always provide to the biggest overall savings, as quality concerns can often result in more management time being required and increased travel and troubleshooting costs,” said co-founder of the organisation Daniel Naoum.

SystemSure – a managed IT services offering from UK-based SAP Gold Partner Codestone – is designed to offer a comprehensive support service for enterprises hoping to maximise their operational performance.

Source:http://www.codestone.net/news/story/it-outsourcing-moving-closer-to-home/19688770/

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Siemens moves into procurement outsourcing space

March 26th, 2010

The entry into the procurement sector by Siemens IT Solutions and Services in March with Siemens Global Procurement raised a few eyebrows. But according to director of portfolio and strategy for Siemens Ray Crowe, it has long been part of the company culture to take commercial advantage of the areas of expertise it acquires while running its own business.

“Because of the depth and breadth of what we do, we are able to take what we use internally and commercialise it for clients and since we have a compelling procurement organisation, we have been able to offer it to external clients,” he says.

“Most clients have a procurement organisation but we can help in a couple of areas that typically go unmanaged such as one-time or minor purchases. We don’t necessarily replace their existing procurement service, we compliment it and drive savings.”

Typically, most companies manage their big spend through an internal or external procurement organisation but there is a significant number of indirect or one-off purchases that often gets overlooked. Crowe agrees that procurement is not an obvious fit with Siemens’ IT solution because it is part of the back-end system but Siemens’ purchasing power is huge – it is a $90bn business. “We cover all aspects of internal procurement: software, hardware, buildings and facilities. We have tremendous buying power,” he says.

The company has outsourced its expertise in other areas, too. “We are one of the largest users of SAP and Microsoft and we supply SAP and Microsoft services to clients, host their exchange, help them adopt these functions, design it, help them build it, host and maintain it for them,” says Crowe.

Providing an outsourced procurement service started with existing clients, where Siemens had an established relationship and the client company had regular minor purchases it was not managing. Siemens offered to take those over and manage them. “We provide a full portfolio of procurement technologies, consulting and outsourcing and we can create a relationship with their [incumbent] procurement provider,” says Crowe.

Siemens Global Procurement Services has sourced items ranging from car parts to castles. “One company was doing an event and needed a castle in Great Britain for a month. It was not something they typically purchased, so they came to us,” he says. “We were able to locate what they wanted and at a significantly lower price than they would have paid. We take a split of the savings. It was a good opportunity for the client and they had little risk upfront.

“For us, it is about adding value to the client experience and adding to our portfolio of services. It allows us to have a proven solution – we can demonstrate that it works. There is no better way of testing it than using it ourselves and that concept is important for the customer, they are not tasting the first oyster,” he says.

Now, Siemens is beginning to approaching companies outside its client portfolio. “At the moment, we are looking to drive the business based on opportunity. Our existing clients know the excellence of the service we bring to them but we are introducing it to other companies as well. We can put a good value proposition to them.”

Source:http://www.procurementleaders.com/news/latestnews/1211-siemens-outsourcing-space/

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Top outsourcing trends to make a small business a success

March 26th, 2010

In a high-tech world, the days when an entrepreneur has to wear many corporate hats are done. Outsourcing not only benefits businesspeople by saving them headaches incurred when trying to manage all things, but it also benefits the business by creating a more flexible model that can more efficiently address market trends with expertise. Just ask the owner of Aviva – an IT service firm.

According to BusinessWeek, Aviva opened an offshore operation in 2003 and CEO Steve Turpie found himself in over his head. Still, through outsourcing, Turpie was able to make it work. His offshore company became highly efficient, and workers had time to get to know the local climate – recently taking in a billion-dollar deal. “We made the decision [to outsource] on the basis of capability, cost and flexibility and given what has happened in the last nine – 10 months we feel that we made the right choice,” he said.

Aviva might sound like a large company, but almost all small businesses can find ways to effectively outsource. Here are some tips for top outsourcing trends that entrepreneurs can take advantage of to focus energies on developing core competencies.

Look professional with expert website design

In a digital age, consumers will be turned off by a website that looks like it was designed by an accountant with no graphic design experience. So maybe an accounting firm – among other business types – should get a professional to manage their web presence.

Not only is it important to have a website that has a creative layout, but it should also have fresh content. Outsourcing web management and using SEO news providers to keep interesting information posted regularly on a site can help increase traffic and – likely – boost business sales.

Get every penny deserved with outsourced tax management

While it’s important to know the ins and outs of corporate finances, taking care of tax returns can be time consuming and errors can be costly. Moreover, during tax season many small businesses miss out on deduction and credit opportunities because entrepreneurs simply don’t know all of the CRA benefits afforded to businesses.

By outsourcing tax seasonal financials, businesses might find they increase their budgets through nuanced CRA savings. Moreover, this strategy could increase revenue as time that used to be spent managing the corporate cheque account or filling tax forms could go toward developing a new business strategy or expanding services to meet market needs.

Get data entry done without impacting daily output

For each success a business achieves, a significant amount of time must be spent logging the results in a computer. This tedious work can take away from time that might be spent on making more sales or connecting with new business partners.

Outsourcing can be a cost-effective solution to this dilemma. Data-entry outsourcing is especially ideal for projects that only come once or twice a year – these projects wouldn’t require long-term contracts with outside workers.

Outsource for painless payroll processing

Payroll management is a consuming activity, and few business owners have the time to closely monitor payroll processing for time and rate abuses.

By using professional payroll services, business owners can trust that expert firms’ technologies will be able to spot various forms of payroll fraud. Moreover, if errors do occur – from fraud to delayed business cheques – the service provider will be responsible for remedying the situation or paying the price.

With these tips in mind, it might be smart to outsource different services to increase the efficiency of business operations. Outsourcing the inessential tasks can pave the way to put a team of employees to work at core competencies of a business. Plus, thanks to the internet, it’s easy to find experts who can make a business owner’s life easier with the click of a mouse.

Source:http://www.nebsmarketingstore.ca/news/business-management/top_outsourcing_trends_to_make_a_small_business_a_success$705.html

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Zain deal brings new challenges for Bharti

March 26th, 2010

Telecom operators Bharti Airtel and Zain confirmed on Thursday that they were finalising definitive agreements that could be signed soon, a day after the Kuwaiti company’s board agreed to sell its African assets in 15 countries to the Indian company for an enterprise value of $10.7 billion (Rs 48,685 crore).

“Further to our announcement regarding the acquisition of Zain Africa, we would like to report that due diligence has been completed. Bharti is now working with Zain towards finalising definitive agreements, which will address all key terms and findings arising out of due diligence. Definitive agreements are expected to be signed soon. Upon signing, the parties will move towards obtaining required approvals. Bharti has already secured the entire financing requirement of $8.3 billion for this transaction,” Bharti said in a statement.

Earlier in the day, Zain issued a similar statement confirming that its board met in Kuwait on Wednesday and approved Bharti’s bid to buy its African assets. This deal will make Bharti-Zain the seventh largest operator in the world in terms of subscribers.

“As of September 2009, Zain Africa had 42 million subscribers with revenue of $2.7 billion for the nine months. As of February 2010, Bharti’s subscriber base was 124.6 million,” an Ambit Capital report said.

Analysts are of the view that dealing with 15 regulators and managing geopolitical risks will be a challenge.

“The minutes of usage (MoU) for Zain in African countries is around 100 per subscriber. MTN, which also operates in similar geographies, has an outgoing MoU of 55 for Nigeria and 119 for Ghana. Historically, the Indian market has shown high elasticity to drop in tariffs. If the African market does not witness similar elasticity, it would be difficult to achieve revenue growth,” Ambit Capital said.

KPMG’s executive director Jaydeep Ghosh said that to replicate the successful outsourcing model similar to India in Africa would not be easy for Bharti. “Bharti has replicated the low-cost model through outsourcing in India, but, depending upon different geographies, it will not be easy,” he added.

“Apart from challenges in Zain’s African market and EPS dilutive nature of the transaction in the short term, the company’s financials will also remain under pressure due to stiff competition in the domestic market,” Ambit Capital said.

Source:http://www.mydigitalfc.com/companies/zain-deal-brings-new-challenges-bharti-643

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Sleuths outsourcing phone tapping?

March 26th, 2010

The State intelligence wing has allegedly outsourced phone surveillance and tapping to a private firm, according to a complaint by the Tamil Nadu Peoples Rights Forum.

The private firm, it alleged, provides integrated solutions for security for networking, and a wide range of equipment for law enforcement agencies.

Both the intelligence chief and the private firm denied the allegations.

State intelligence chief Jaffer Sait said, “it is false and not possible.” For his part, the technical head of the firm said they were not involved in surveillance.

“We are not dealing with any security agency.” The allegations come in the wake of charges against another private firm in 2008 after which the Madras High Court issued a notice to the State government seeking its response.

“The monitoring or tapping of mobile phones of VIPs in the State is done in an illegal manner and is a clear violation of Articles 19 (1) and 21 of the Constitution,” P Pugalenthi, secretary of the forum stated in the complaint to the principal secretary to the government.

He alleged that the firm was paid for professional services out of the ‘secret funds’ allotted to the intelligence department by the State government.

“There is absolutely no audit for the secret funds spent by the intelligence agencies. The secretly recorded conversations are being used to blackmail people and extract money from them,” Pugalenthi alleged.

Bharat Sanchar Nigam Limited (BSNL) sources told Express they allow law enforcement agencies to intercept calls of any suspect after the request comes through the proper channel and is documented. “But if they outsource the work then it is their call. I don’t know if they have the Centre’s permission to do so. Personally, I feel it should not be allowed.”

Source:http://www.expressbuzz.com/edition/story.aspx?Title=Sleuths+outsourcing+phone+tapping?&artid=fa6l86YmdBI=&SectionID=lifojHIWDUU=&MainSectionID=wIcBMLGbUJI=&SectionName=rSY|6QYp3kQ=&SEO=

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Top 10 outsourcing destinations

March 26th, 2010

The recent slowdown, which is said to be the worst after Great Depression of 1930s, has boosted outsourcing industry. The need to cut costs has become ever more critical after the slowdown which ravaged several big businesses.

Despite political backlash in several European countries and the US, outsourcing has emerged as a pragmatic business strategy. So, which are the most favourable destinations for outsourcing? The countries that global corporations, boarding the outsourcing bus, think of sending their work to.

Gartner has released a list of 10 top locations for outsourcing. While traditional heavyweights, India and China, continue to lead the list, there are number of countries that are emerging as credible alternatives.

The 10 criteria on which the ranking is based include: language, government support, labour pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, globalisation and legal maturity, and data and intellectual property security and privacy.

Although India continues to grow in terms of IT services being exported, its relative share of the overall worldwide total has declined as a result.

The country is also starting to face some challenges including wage inflation, local attrition rates, geopolitical issues and financial irregularities, which are opening opportunities for other countries that are also improving their capabilities to target local service demands of more-mature regional Asian clients.

Source:http://infotech.indiatimes.com/quickiearticleshow/5722933.cms

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Mediatek runs SAP

March 25th, 2010

Mediatek, the biggest supplier of mobile phone chips to China, just became SAP’s newest client, hiring IBM to install the European software company’s Enterprise Resource Planning system globally.

This is welcome news for technology bulls, who will see it as concrete evidence of the return of corporate IT spending. After strong consumer spending on netbooks and smartphones helped lift the industry last year, there is considerable debate on whether this year and the next will see corporates lead a second wave in the global tech recovery.

What’s more, the bulls will argue, this is another sign of Asia and emerging markets coming to the rescue. Mediatek, a Taiwanese company, was a unknown within the IT industry just a few years ago. Now, thanks to the rise of China’s ‘whitebox’ unbranded mobile phone market, it is one of the world’s biggest chip design companies and is this year expected to ship 450m chips, or as many as Nokia will ship phones. Even if US and European corporates may not yet be ready to upgrade their systems, the thinking goes, their competitors in Asia will step up to the plate.

Unfortunately, the picture is not quite so simple. While Mediatek said this project was one of the company’s biggest IT outlays in recent years, the spending is not new. Installing SAP’s ERP system was two years in the making but the move was announced only on Thursday because the system is expected to come online next month.

Bhavtosh Vajpayee, head of technology research at CLSA, also points out that while Asia Pacific accounts for 28 per cent of consumer IT spending, it only makes up 10 per cent of corporate spending, compared to 66 per cent for North America and Western Europe. “For a revival, look Westward,” he said.

Mr Vajpayee instead points to other signs that support a revival, such as a recovery in companies’ profits and cash flows, the fact that by next year, more than four-fifths of corporate desktops will be five years old, and that IT services outsourcing is increasingly saving companies’ money that they can then spend on hardware and other areas.

Mediatek’s announcement may in the end herald little more than yet another “ . . . Runs SAP” ad at international airports, but that’s not necessarily bad news. Mediatek shareholders should even be able to look forward to cost savings improving the bottom line for what is, after all, a project the company spent two years on.

Source:http://blogs.ft.com/techblog/2010/03/mediatek-runs-sap/

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