Archive for March, 2010

CGI receives “Strong Positive” rating in leading analyst firm’s data center outsourcing marketscope report

March 25th, 2010

CGI Group, Inc. , a leading provider of information technology and business process services, has received a “strong positive” rating by Gartner, Inc., a global IT analyst firm, for its data center outsourcing services. “Strong positive” is the highest possible rating given in Gartner’s 2010 “MarketScope for Data Center Outsourcing, North America” report*.

The report profiles 19 vendors in North America that generate more than $50 million in annual revenue from data center outsourcing. It provides detailed guidance to organizations seeking to outsource their data center operations.

CGI’s “strong positive” rating was based on an in-depth evaluation of its data center operations, vision, innovation and breadth of services, as well as on interviews with clients.

“We believe CGI’s global delivery model for data center outsourcing provides unique advantages for our clients, as they continue to look for ways to improve their performance while cutting costs,” said Eva Maglis, Senior Vice-President and General Manager, Technologies and Infrastructure, CGI. “Our global network of state-of-the-art data centers provides a secure, reliable and flexible environment for managing and improving clients’ IT functions, while they focus on more strategic, front-office initiatives.”

Source:http://www.prnewswire.com/news-releases/cgi-receives-strong-positive-rating-in-leading-analyst-firms-data-center-outsourcing-marketscope-report-89002182.html

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IT management: remotely does it

March 25th, 2010

Remote infrastructure management (RIM) in India debuted in the market in 2000 with the launch of remote NOC (network operations centre) services. In the beginning, the adoption of RIM by the country’s enterprises has been slow. However, in the last two years, there has been a resurgence in demand with service providers like HCL Comnet bringing to the Indian CIO a new RIM boasting of globally benchmarked solutions and processes.

Before infrastructure management outsourcing became mainstream, Indian companies would manage their IT infrastructures internally. However, with the growing complexities in IT, the task became more and more complicated. So, the revelation to outsource IT infrastructure management did not take too long. Yet, the first model of outsourcing that Indian companies adopted was facilities management, wherein the company would build its own infrastructure and the service provider would allocate resources to run it. The enterprise had ownership of all assets and exclusive resources to administer them but at the same time, they remained underutilised. Skill to budget matrix became a complex affair to manage, and domain expertise often became a causalty, which impacted IT operations in the long run.

In response to this challenge, a new trend called the shared model of remote infrastructure management gained traction. In this model, service providers like HCL gave the choice to enterprises to take recourse to its remote centralised IMS services on a shared basis along with other enterprises. (IDC estimates that over 85% of infrastructure components can be managed from a remote location.). The customer was able to get value for money with additional benefits such as tool based thresholding, performance dashboards, process based management, alerting and automated trouble ticketing and finally domain expertise on tap.

The benefits of the RIM service provided by companies are enjoyed over the whole value life-cycle and are not merely one-time cost savings:

Pre-emptive problem resolution: A CIO’s ultimate nirvana is an IT operations fabric which can anticipate a problem before the user can. With RIM this is possible through integrated monitoring and advanced correlation tools that can be used by the administrators, who, in turn, can resolve problems in a faster, structured manner. Integrated probes on all infrastructure and applications are provided with an automated trouble ticketing system.

Visibility and control: RIM makes visible the availability, performance and utilisation of each component of IT landscape and gives historical trend reports for capacity planning, root-cause reports for problem diagnosis and flash-check…

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Source:http://www.financialexpress.com/news/IT-management–remotely-does-it/595230/

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Professional SEO Services Company now offers Outsourcing SEO Services for projects

March 25th, 2010

Professional SEO Service Company has successfully completed market analysis and come up with it’s newest SEO services named as outsourcing SEO Services. Outsource SEO Services is not a new concept. Many companies outsource their SEO work to other service providers as it is a cost effective solution for them.

In outsourcing work main concerns are quality and timely work update with prompt response and professional seo service has carry out high quality work with quickest response time. Company offers many ways to reach them like direct 24×7 phone line, free online chat support and email support. Within 3 to 4 working hours any query or question will be process with best possible solution.

Professional SEO Service is a one stop solution for all search engine optimization services need. It is a pioneer in the field of Professional SEO Services which helps in getting the ranking in the search engine result page through ethical means.

“we at professional SEO Service are able to provide high quality SEO work at affordable rates and will dedicate the SEO professionals behind every individual projects ” quoted by Allen Morris marketing head of the company. Company values its clients the most and therefore will provide according to their expectations and requirements.

Company have well prepared team consist of search engine marketing specialists, link builder experts, web designers and developers who put their best for promoting online business. Because of their enormous experience in online marketing field company are able to serve any kind of outsource SEO solution as per requirements.

Company’s agile team remains ever ready to take the market challenges and to come up with the definite solution which satisfies our valuable customers.

Source:http://www.bignews.biz/?id=853733&keys=Outsource-SEO-Services-Company

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Professional Web Design Services India – Outsource Web Design Work

March 25th, 2010

Website Programming Development is a leading effective web design company in India. Web Design strives to create professional web site designs that will effectively promote your products or services to your target audience and generate sales for your bottom line. One of our goals is to make your web experience pleasant, easy, affordable, and enjoyable.Outsource web designing work to us NOW and save up to 40% to 60% of cost by outsourcing your web design projects!!!

Website Programming Development – A leading Web Design Company provides its customers an extensive range of offshore web designing services. We are specialized in design a website’s that work. Every company is unique and therefore each website design we create will reflect the client’s requirements and characteristics. Guaranteed high quality with outstanding accuracy in website design services is our specialty.

Professional web designing services such as:

• Flash Website Designs
• HTML Website Designs
• Java Script and DHTML Effects
• Animated (GIF) Images
• Website Redesigning
• Corporate Logo Custom Website Design & Image Editing

Our web designers are expertise in various web-technologies for Windows as well as Linux platforms there is a wide range of scripting languages we use for our development which includes Photoshop, Flash, HTML, XHTML, CSS and Web 2.0 standards and they can be backed with any of the database servers like MySQL, SQL Server or MS Access depending upon the rate at which the database will grow and the complexity of the application being developed.

Save up to 60% on your cost by outsourcing your web designing work to us. Just drop an email us on info@websiteprogrammingdevelopment.com with project specifications. We can provide you with a FREE Quote…!!!

Source:http://www.bignews.biz/?id=854145&keys=professional-web-design-services

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Call Center Outsourcing Featured Article

March 25th, 2010

The International Customer Management Institute has launched its 2010 Call Center Workforce Management Practices survey to provide an analysis of call center best practices, explore the greatest challenges in forecasting and scheduling, evaluate how workforce management technology is being embraced and examine various staffing strategies such as home agents, outsourcing and staff-sharing.

A recent ICMI look at outsourcing found that selecting the proper vendor is of key importance: “Many times, outsourcing relationships bring disappointment and frustration. When I’m called in to resolve outsourcing problems, I find that most of the time, it comes down to a poor match between the company and the outsourcing vendor,” wrote ICMI’s Francoise Tourniaire.

This is “something that could have been prevented through a better selection process,” she noted.
ICMI conducted a similar survey in 2007. The organization’s most recent Contact Center Operations Report, which polled over 430 contact center professionals worldwide representing a range of industries and professions, indicated that 25 percent of centers planned to invest in workforce management system technologies/ enhancements.
More than half of all respondents said they did not use an automated tool.

“Our survey will reveal the types of investments contact centers have made and how they’re paying off,” said Layne Holley, ICMI’s Director of Community Services. “We’ll also learn how organizations are approaching workforce management from a strategic as well as a tactical perspective.”

Source:http://www.tmcnet.com/channels/call-center-outsourcing/articles/79624-outsourcing-staffing-other-findings.htm

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Facing Job Exodus, San Diego IT Execs Launch Council on Globalization and Competitiveness

March 25th, 2010

IT executives from some of San Diego’s better-known employers, including Amylin Pharmaceuticals, Sony Electronics, and Broadcom are banding together to find new ways to retain local IT jobs and to counter the effects of foreign outsourcing.

The formation of a new regional business group, the San Diego-based Industry Council for Competitiveness and Globalization (ICCG), comes as the Washington D.C.-based Alliance for American Manufacturing released a study that claims the U.S. lost 2.4 million jobs to China from 2001 to 2008.

The Alliance, an advocacy and lobbying organization formed in 2007 by the U.S. steel industry and its labor union, says California accounts for almost 370,000 of the job losses—including high-tech and IT jobs in data processing, computer programming, and technical support. The alliance contends that the 370,000 lost jobs represents about 2.2 percent of California’s workforce. On its website, the alliance says Massachusetts lost 72,800 jobs (or 2.2 percent of its statewide workforce) and the state of Washington lost 44,000 jobs (or 1.4 percent of its workforce) over the same period.

Alliance spokesman David Roscow tells me the group issued the report as part of its continuing effort to focus the attention of U.S. policymakers on China’s trade subsidies, currency policies, and other practices that have adverse effects on the U.S. economy, and amount to “cheating,” according to the Alliance.

The formation of the new business group in San Diego also comes as many local technology and life sciences companies—especially the biotech startups—are turning to low-cost contract research organizations in China, Russia, and elsewhere as a less costly way to conduct pre-clinical drug development research. The ultra-lean drug development strategy also has become attractive here because of the evaporation of San Diego-based venture capital firms and questions surrounding the validity of the VC business model for funding startups in general—and life sciences startups in particular.

“Globalization is a two-way street,” says Steve Kovsky, who is serving as executive director of the recently formed ICCG, which was launched in San Diego at a March 11 meeting. “On the one hand, it’s a cheap source of technical labor that undercuts the technical labor market here in San Diego. On the other hand, every single one of the companies here is relying on that [offshore] labor pool to remain competitive.”

Kovsky says the ICCG was formed to meet the challenges of competing against an educated workforce in China and India, and to address the recruiting needs for highly qualified information technology professionals in Southern California. “We don’t have the same ingredients that they have in Silicon Valley, or even in Seattle,” Kovsky says. “It’s a lot harder to get a new company or a new technology off the ground here.”

Like the two-way street of globalization, Kovsky says the trend toward foreign outsourcing is having sometimes-contradictory effects. For example, in San Diego County, where the unemployment rate hit 11 percent in January, Kovsky says it’s difficult to find and recruit IT workers with highly specific technical skills even though a lot of people are out of work.

“One of the initiatives we’re discussing is funding a study of the impact of global outsourcing on the local economy,” Kovsky says. “What kind of jobs are most likely to be affected? Can we identify degrees or skill sets that are sustainable and have more longevity? Can we influence students who are going into some of these IT fields to pursue fields that are more likely to have jobs?”

Kovsky says the discussion at the ICCG’s organizational meeting was driven largely by a local group of influential Chief Information Officers, including Drew Martin of Sony Electronics; Herman Nell of Petco; Steve Phillpott of Amylin Pharmaceuticals; and Ken Venner of Broadcom, the chipmaker based in Irvine, CA. At least 36 CIOs and IT executives attended, including P.K. Agarwal, chief technology officer for the state of California. Kovsky, a business development executive for San Diego custom software developer Cosmic Bridge, says the gathering was sponsored by Cosmic Bridge, Information Week magazine, and the Interop technology conference.

Source:http://www.signonsandiego.com/news/2010/mar/24/wwwxconomycom70034/

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Cyberattacks an ‘existential threat’ to U.S., FBI says

March 25th, 2010

A top FBI official warned today that many cyber-adversaries of the U.S. have the ability to access virtually any computer system, posing a risk that’s so great it could “challenge our country’s very existence.”

Steven Chabinsky, deputy assistant director of the FBI’s cyber division, delivered a strong and urgent warning about the threat of cyberattacks during a presentation Tuesday at the FOSE government IT trade show here. Chabinsky also offered recommendations for countering the threat, including rules that would restrict the ability of some systems to interoperate with more vulnerable ones.

“The cyber threat can be an existential threat — meaning it can challenge our country’s very existence, or significantly alter our nation’s potential,” Chabinsky said. “How we rise to the cybersecurity challenge will determine whether our nation’s best days are ahead of us or behind us.

“I am convinced that given enough time, motivation and funding, a determined adversary will always — always — be able to penetrate a targeted system,” he added.

Chabinsky said that terrorism is the FBI’s top cyber priority, followed by its investigation of foreign countries “that seek every day to steal our state secrets and private sector intellectual property, sometimes for the purpose of undermining the stability of our government by weakening our economic or military supremacy.”

Both terrorists and foreign countries are turning to cyber-technologies “to exploit our weaknesses,” Chabinsky said.

Cybercrime is increasingly becoming a business and more often than not connected with violent organized crime syndicates. In fact, the FBI has started using SWAT teams to make some cybercrime arrests, said Chabinsky.

White collar criminals are also increasingly involved in such enterprises. Many believe they will never serve jail time, but “increasingly, they are wrong,” said Chabinsky.

The FBI has been hiring and training special agents who can “talk the talk” and navigate the online world of cybercriminal enterprises.

Chabinsky urged government organizations to evaluate their risk postures, and ask their providers of security tools “whether they guarantee your system from computer intrusions and malware. If they don’t ask them why,” he added.

Chabinsky also recommended that agencies use a tier level of service, one that restricts the ability of key systems to interoperate with weak and vulnerable ones.

He also asked that people report intrusions as “a civic responsibility. The FBI cannot be successful without victims coming forward and providing their assistance.”

Source:http://www.computerworld.com/s/article/9173967/Cyberattacks_an_existential_threat_to_U.S._FBI_says?taxonomyId=82

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