Archive for March, 2010

Indian outsourcers eye bonanza from US healthcare bill

March 31st, 2010

Indian outsourcing firms are banking on a business bonanza from US President Barack Obama’s landmark healthcare reform as cost pressures prod insurers and hospitals to become more efficient.

The 940-billion-dollar US healthcare bill, passed in March, will extend health insurance coverage to 32 million Americans over the next decade and require insurers and medical care providers to cut costs substantially.

“The influx of newly insured represents a big, exciting opportunity for the industry,” Ananda Mukerji, chief executive officer of Firstsource Solutions, which was an early outsourcing mover in the US healthcare market, told AFP.

“These 32 million Americans represent a considerable rise in consumption of healthcare services and the legislation is especially significant with its new limits on how much can be spent on administrative costs,” he told AFP.

Some of the new work will be customer support, meaning claimants in the US might be connected with Indian call centres that are already popular with banks and insurance companies in the West.

But a big chunk of it will be “back office”, the administrative processes that underpin the medical system, such as enrolling new claimants in insurance schemes, processing medical claims and transcribing health records.

The United States already spends 2.5 trillion dollars on healthcare and the bill will create an additional market of 261 billion dollars, according to the US Centers for Medicare and Medicaid Services.

A key provision of the new law from which the bulk of outsourcing deals are expected to flow from 2013-14 requires insurers to divert much more of premium revenues to healthcare and away from administration.

All cost cut angles “must be leveraged including outsourcing and offshoring. This will mean positive momentum for players,” said Keshav Murugesh, chief executive of WNS Global Services, a major outsourcer.

Administration expenses total as much as 41 percent of US private premium revenues, according to a Deloitte consultancy study.

Insurance firms will have to use outsourcing “to do more with less” to retain their profit margins, said Sanjiv Kapur, head of India’s Patni Computer Systems’ business process outsourcing (BPO) unit.

To help cut costs, the US government is requiring all paper medical records be made electronic, offering addition potential to companies such as CBaySystems, which is already the world’s largest medical transcriber.

Mumbai-headquartered CBaySystems is “geared up” to help healthcare providers automate their processes more and “change from paper records to electronic ones”, chief executive Raman Kumar said.

Most of the outsourcing will be done in India. But some work will be in the United States in what is known as “onshoring” as US insurers and health care providers turn to companies owned by Indian companies.

Some Indian firms have already been ramping up their US presence through acquisitions and joint ventures so they can carry out “onshore” outsourcing within the United States.

Part of the reason for this is to prevent criticism of jobs leaving the US for India something Obama has publicly attacked as domestic unemployment hovers around 10 percent.

“Clearly, there’s going to be protectionist sentiment prevailing and for some time in the future until the economy recovers,” Mukherji said.

Patni Computer Systems, for instance, set up an office in El Paso, Texas, recently after clinching a deal with a US healthcare insurer.

Mukherji’s Mumbai-based Firstsource, the biggest Indian BPO player in the United States, whose company has 25,000 employees out of which 2,000 already work in servicing healthcare contracts in the United States.

A drop in US property and labour costs due to the US economic slump has made servicing outsourcing contracts in the United States much easier, add firms, which say about 15 to 20 percent of their work could be done locally.

Source:http://news.ph.msn.com/lifestyle/article.aspx?cp-documentid=4003789

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Where is cloud computing dragging IT operations?

March 31st, 2010

Well, if the inevitable outcome of reduced friction is to increase demand for IT resources, someone is going to have to do the capacity planning. In a sense, the impact of cloud computing will be to shift the tasks for IT operations from tactical resource provisioning to strategic resource planning — with an emphasis on achieving the most efficient, lowest cost infrastructure possible. This is a far cry from the “your mess for less” outsourcing that has previously been the outcome of cost focus — this is about creating an automated, immediate search for the lowest cost, most available, most appropriate computing resources needed to fulfill a provisioning request.

Source:http://virtualization.sys-con.com/node/1339112

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Stock Hunter Aims For Emerging Stocks!! ESPH,ENTI

March 31st, 2010

Ecosphere Technologies, Inc.) LATEST NEWS!! Ecosphere Technologies, Inc. to Exhibit at Developing Unconventional Gas (DUG) Conference The Conference is Being Sponsored by Well Known Industry Names Including Schlumberger, Chesapeake Energy, Halliburton and Baker Hughes STUART, Fla., Mar 26, 2010 — Ecosphere Technologies, Inc. (OTCBB: ESPH), a diversified water engineering and services company primarily focused on recycling water within the oil and gas industry, today announces that it will exhibit at the Developing Unconventional Gas (DUG) Conference March 29th – 31st, at the Fort Worth Convention Center in Fort Worth, Texas. The conference will cover a variety of topics related to shale gas exploration and development as well as include presentations and panels by scientists, geologists, and executives from some of the leading players in natural gas drilling and exploration industry. Ecosphere executives will be in booth 411 and available to answer questions regarding their industry leading mobile “total frac water management” services and equipment.

Dennis McGuire, Ecosphere Technologies’ CEO, said, “We have been highly successful operating our revolutionary and environmentally friendly “total frac water management” solutions in the field and the Developing Unconventional Gas conference is a great venue to introduce our equipment to industry leaders. We look forward to showing the rest of the world how our equipment can eliminate the use of chemicals in hydraulic fracturing and recycling frac flowback water, the biggest challenge facing the industry.” About the Developing Unconventional Gas Conference The DUG Conference has grown into the largest gathering of industry interested in learning about the numerous unconventional plays in North America and beyond. Over the 2+ days of DUG your company can press the flesh with the operators and players in the many shale and unconventional plays. The conference is being sponsored by well known industry names including Schlumberger, Chesapeake Energy, Halliburton, and Baker Hughes. For more information visit: www.dugconference.com About Ecosphere Technologies Ecosphere Technologies, Inc. (OTCBB: ESPH) is a diversified water engineering, manufacturing and environmental services company. The Company provides environmental services and technologies for use in large-scale and sustainable applications across industries, nations and ecosystems. For more information, please visit: www.ecospheretech.com.

———————————————————————————————————————————————————— (PINKSHEETS: ENTI – Encounter Technologies Inc) LATEST NEWS!! Encounter Technologies, Inc. Announces the Launch Date for Its Long Anticipated Internet Yellow Pages Platform NEW YORK, NY, Mar 26, 2010 — Encounter Technologies, Inc., a publicly traded company under (PINKSHEETS: ENTI) with its cutting edge Video and Social Networking Platforms, announced today that it will launch its video-centric Yellow Pages web site July 15, 2010.

The Yellow Pages industry is a 15 Billion dollar marketplace and Encounter Technologies has developed a cutting edge platform that will allow today’s small businesses to better compete and promote their services and products over the internet in these tough economic times. Rick DiBiase, President of Encounter, stated, “Our Yellow Pages platform will offer today’s small businesses the opportunity to quadruple their advertising reach and frequency through our unique internet offerings at half what they are paying in yellow pages print phone books.” Rick DiBiase rhetorically asked, “When was the last time you used or even picked up a phone book to find a business or service? Our Yellow Pages site will allow small businesses to be more competitive against the major players with video and text ads on the internet. Sites like superpages.com and yellowbook.com will not be able to match our competitive pricing, promotion, and advertising offerings.” In a new annual study released yesterday, more consumers said they referenced Yellow Pages local search solutions than any other source when searching for local business information.

Of consumers surveyed online and by telephone, 65 percent said they referenced print and/or Internet Yellow Pages within the past month when looking for local business information. Search engines scored second with 58 percent, flyers/coupons were 38 percent, newspapers were 33 percent, and magazines were 14 percent. When analyzed individually, print Yellow Pages were 54 percent and Internet Yellow Pages were 33 percent.

The Local Media Tracking Study, conducted by Burke and released by the Yellow Pages Association (YPA), examines consumer usage of Yellow Pages and other sources to find local businesses. A separate comScore study evaluated total usage of Internet Yellow Pages in 2009.

The study also found that consumers consider Yellow Pages the source they trust most to find accurate local information. More than two-thirds of consumers (67 percent) said that print or Internet Yellow Pages is the source they trust most for finding local business information, compared to 33 percent for search engines. When polled on accuracy of local business information, print and Internet Yellow Pages similarly scored highest with 68 percent, followed by search engines with 32 percent.

“Over the years, consumers have come to trust Yellow Pages as the most comprehensive and accurate resource for local business information,” said Yellow Pages Association President Neg Norton. “Our advertisers benefit from the high level of qualified leads generated as a result of unrivaled trust in our listings. And through our partnerships with search engines like Google and Bing, our advertisers can also effectively reach consumers who prefer to start their local search with a search engine.” The growth of Internet Yellow Pages demonstrates that consumers continue to seek out new ways to find local information, particularly through online and mobile sources.

Burke’s Local Media Tracking Study results also indicated growth in the reach (the number of U.S. adults who use Yellow Pages) and frequency (how often Yellow Pages is referenced per adult) in both print and Internet Yellow Pages between the first and second half of 2009: “The combined reach of print and Internet Yellow Pages provides small and medium-sized business with the strongest platform available to target potential customers,” Norton said. “In today’s fragmented media environment, Yellow Pages’ hybrid approach is the best way to attract consumers who get their information from multiple places before making a purchasing decision.” About Encounter Technologies, Inc.

Encounter Technologies, Inc. provides end-to-end technology and online marketing services, including design, build, hosting, and online marketing support. We specialize in social media, video technology, and online entertainment web solutions. Encounter Technologies, Inc. utilizes their pre-built applications to provide the platforms in which to base solutions for businesses looking to utilize video technology to increase online collaboration and interaction. Our goal is to provide our clients with the best methods to increase user value and achieve desired business results. Simply put, Encounter Technologies, Inc. transforms ideas into revenues. For more information about Encounter Technologies, Inc., visit www.encountertech.com.

———————————————————————————————————————————————————— (PINKSHEETS: WAMUQ – Washington Mutual, Inc.) LATEST NEWS!! Washington Mutual Senior Bondholders Join FDIC in Opposing Proposed Settlement NEW YORK, March 29, 2010 — Senior bondholders of Washington Mutual Bank (PINKSHEETS: WAMUQ) announced their collective support for the Federal Deposit Insurance Corporation’s (FDIC) decision, as reported by the Wall Street Journal today, to reject a settlement proposed by JPMorgan Chase and Washington Mutual Inc. (”WMI”) as not reflecting the discussions between the parties. Although the proposed settlement would resolve certain claims relating to the WaMu receivership estate and WMI’s bankruptcy proceedings, the senior bondholders consider it to be unacceptable.

“JPMorgan Chase is claiming $2.6 billion in tax refunds created by the stimulus bill that it does not own and which Congress intended to go to others. WaMu bondholders do not support JPMorgan Chase’s proposed settlement because it seeks to use these WaMu tax refunds for the benefit of JPMorgan Chase either to settle WMI claims against JPMorgan Chase or to indemnify JPMorgan Chase against other claims,” stated William Isaacson of Boies, Schiller & Flexner LLP, a counsel for bondholders.

Isaacson added, “The senior bondholders commend the decision of the FDIC to decline the current proposed settlement and we plan to work constructively with the FDIC and the other parties to attempt to reach a resolution of the issues that will provide a fair and beneficial settlement for bondholders and the receivership estate.” WaMu has been in receivership since September 25, 2008, the same day the FDIC sold existing assets of WaMu to JPMorgan Chase. Prior to the bank’s demise, senior bondholders provided WaMu with essential financing and liquidity. JPMorgan Chase’s acquisition of WaMu was structured as an asset purchase, so that JPMorgan Chase could avoid taking on WaMu’s obligations to its creditors, which include the senior bonds.

———————————————————————————————————————————————————— (OTCBB: CCTR – China Crescent Enterprises, Inc.) LATEST NEWS!! China Crescent and Fonix Announce Chinese Telecom Software Management Agreement DALLAS, TX, Mar 26, 2010 — China Crescent Enterprises, Inc. (OTCBB: CCTR) and Fonix Corporation (OTCBB: FNXC) today announced that they have agreed to the terms of a management agreement whereby China Crescent will assist in the management of the Fonix telecom industry-related software operations in China currently conducted by Fonix’s subsidiary, Shanghai Gaozhi Software Systems Limited. The management agreement is part of a contemplated strategic business transaction between Fonix and China Crescent currently under development.

The two Companies currently have complementary business concerns in China, and the contemplated strategic business transaction would include China Crescent acquiring telecom industry-related software operations in China currently owned by Fonix. Management of both Companies considers the strategic business transaction mutually beneficial. The Companies have been exploring a mutually beneficial opportunity for over a year and anticipate that this first contemplated step could lead to a long-term cooperation between the Companies that enhances shareholder value for both Companies.

Sign Up to Receive Regular China Crescent Investor Updates China Crescent sends regular email updates to its opt-in, permission-based email database. Interested investors can easily, safely and quickly register to receive these communications directly on the corporate website homepage (www.chinacrescent.com). Recipients can manage their own email contact profile and safely unsubscribe at any time.

Source:http://satellite.tmcnet.com/news/2010/03/31/4701872.htm

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Atechnocrat Solution Offers Quality Based Professional SEO Services and Internet Marketing Solution

March 31st, 2010

Atechnocrat Solution, a web development and SEO/SEM Services company announced the quality based and more focused Professional SEO Consulting and Outsourcing Services for high ranking organic solutions.

Professional SEO Promotion Services

We provide quality based SEO Services and Internet Marketing Solutions. Our dedicated team of SEO Professionals ensures guaranteed Top Search Engine Ranking on all major Search Engines like Google, Yahoo, Bing [MSN] etc.

We know very well how to promote a website. We have learnt the hundreds of factors that a search engine uses to rank a website in their results pages. We have quite decent presence in field of website promotion and we have successfully promoted lot of small and big websites on all top search engines like Google, Yahoo and Bing [MSN].

Atechnocrat is the most effective SEO ranking services provider Company in New Delhi, India. Being an SEO Experts, we provide you with the best Ranking services for your online portals. We focus on SEO ranking services for the all major search engines like Google, Yahoo! and Being [MSN] etc.

SEO Consulting Outsourcing Services

Our SEO consulting services helps to obtain top placement on all top search engines like Google, Yahoo and Bing [MSN]. We have years of experience and success in the sector of internet marketing promotion and online advertising. SEO Consulting is the most economical way to achieve the highest R.O.I (Return on Investment) on the Internet. Our Global SEO Consulting will help you gain new customers and establish your Internet business.

“We create a totally customized SEO package for you as well as your business and offer you the greatest value of investment. We are providing professional as well as affordable web promotion packages for all type of industry,” said Sumit Kumar, Business Head, Online Marketing, Atechnocrat Solution.

PPC Advertising and Management

Pay per click advertising (PPC) is one kind of Internet marketing based on search engine marketing technique that requires you to pay amount to them who clicks to your website from an ad you’ve placed in a search engine’s results. This will increase your rank for the site by maximizing the cost that you are spending on pay per click for targeted keywords.

Source:http://www.sbwire.com/news/view/41431

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CSC new Australian chief

March 31st, 2010

CSC chairman, president and CEO, Michael W. Laphen, said today Gavin Larkings has been named president of CSC’s Australian operations, effective 6 April 6, succeeding Nick Wilkinson. “Nick Wilkinson has been instrumental fostering growth with a stronger focus on marketplace recognition and improved sales and marketing capabilities in CSC Australia’s target verticals. He has also continued the enhancement of our reputation in service and project delivery performance for our clients. We thank him for his leadership of our Australian team over these past two years, and I look forward to announcing his new assignment in the near future.”

According to Laphen, Larkings’ global leadership experience makes him ideally suited to lead the Australian operations. “His background will play an important role in helping clients focus on restructuring operations and business transformation initiatives as they capitalise on the recovery of the economy. Larkings will also drive the introduction of emerging delivery models of Cloud Computing to ensure clients gain further efficiencies and achieve their business outcomes.”

Laphen said Larkings recently completed the Harvard Advanced Management Program, and prior to that, he undertook a successful assignment as vice president of service delivery with CSC’s Managed Services Sector (MSS) for Europe, Middle East and Africa (EMEA). In this position he was responsible for a significant transformation in service delivery performance and played a major role in the continuing growth of that region. Previously, he was vice president of service delivery in the Australian region, and has held several positions of increasing responsibility since joining CSC in 1999.

Source:http://www.itwire.com/it-people-news/people/38016-csc-new-australian-chief

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Controlling More With Less

March 31st, 2010

Very frequently I am asked for my opinion on where the outsourcing industry is headed. It’s much talked about these days, especially now that the recession seems to be retreating. The market has reached an inflection point, say many. There is much more to it than that, if one were to analyze the underlying drivers.

Outsourced services that grew for years in different industries are continuing to do well. Most of the low-hanging fruit has already been taken up. It is therefore time to find new opportunities, and the time is indeed now, since businesses have clearly woken up to the imperative of becoming truly agile in order to succeed in the market place, especially with the recent economic turmoil and continued globalization of businesses. Outsourcing service providers thus have a unique opportunity to dive deeper into the core processes of their clients and move up the value chain.

Globalization’s impact

Globalization has been a buzzword for far too long. But with it emerged the need for enterprises to focus on delivering the best quality product or service competing across national boundaries. There were also pressures from evolving consumer needs, tastes and localization. Globalization and personalization – customizing products or services “one customer at a time” – became the mantra. This means that at any given time, companies had their hands full understanding and aligning products to customer needs across multiple markets. And at the same time, they were reacting to competing offerings and innovations from new international players across national boundaries at unprecedented price points.

Given this scenario, it is easy to predict that a few years down the line most companies will be focusing only on their “core” business and will outsource the rest to specialized players focused in that functional area or process. With experience behind them (including a full blown recession), companies are beginning to re-think what should or can be outsourced and what should not, or cannot be. Much of what was core earlier is today considered non-core and is being outsourced slowly but surely.

We see a huge paradigm shift in the industry today and the scope of outsourcing has in fact quietly increased in manifold ways and is expected to continue to accelerate over the next decade. Outsourcing is now a strategic necessity, or lever.

How has the landscape changed?

Insurance companies that were averse to outsourcing in yesteryear due to a lack of expertise and data security issues today are readily outsourcing “core” insurance functions like underwriting, adjudication of claims, marketing, reconciliation, as well as back office functions like human resources, procurement and much more. In years to come, it will not be surprising that industries at large will focus on their product/service design, intellectual property, and a differentiated approach to the market and let specialized outsourcers take care of the rest of the value chain. This way, they get the benefit of leverage and world class service at attractive service level agreements while “variabilizing” their cost structures. That gives them the flexibility to scale up and down based on their needs and taking advantage of market cycles.

Even BPOs are outsourcing what they aren’t best at. We have ourselves outsourced our HR and payroll processes recently. We know we aren’t masters of the game there and do not need to be. These are best handed over to professionals. Not only do we get the required expertise, save on cost and time, but also leverage the aggregated scale of service providers. Another example that comes to mind is of companies that provide complete infrastructure solutions. It’s a great boon for BPO firms that wish to expand quickly in different cities. They no longer need to buy or invest in facilities and find it more economical to acquire plug-and-play facilities by the seat and get going. At the same time, they have the flexibility to move out to a different location in response to client and market demands.

This will be a huge change in mindset which is also propelled by the fact that outsourcing has many more benefits than just cost reduction. It drives decreased time-to-market for new products and services, ensures a more accurate output since the work is now done by “category” experts and enhances “business knowledge” because of the up-to-date information and expertise companies get from their vendors.

Outsourcing for global competitiveness?

Building global competitiveness requires global competencies. To be globally competitive, companies need to focus on building competent skills in multiple processes in the areas of manufacturing, global sourcing and supply chain, human resource management, design and product development, financial operations, etc. If one could just outsource great chunks of this to an “expert service provider,” it would improve the company’s flexibility and value to all its stakeholders.

As a case in point, a leading manufacturer of athletic footwear decided to change tack and instead of producing shoes, its new mantra was to be a “sports and fitness company.” Having decided that its core competency was not manufacturing shoes, but designing and marketing them, it became one of the first firms to use radical outsourcing techniques, divesting ownership of factories entirely except one small R&D site. Today, it is an iconic global brand dominating the sports and fitness space.

While it’s a big decision for any company to outsource its processes, outsourcing is now altering the entire organizational structure. The opportunity is immense. Much of the market is still untapped and the face of business will change like never before in the coming decade.

Source:http://online.wsj.com/article/SB127000610703670209.html?mod=googlenews_wsj

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See no strain on balance sheet due to Zain deal

March 31st, 2010

Telecom major, Bharti Airtel clinched a deal on Tuesday to buy most of the African operations of Kuwait’s Zain for USD 9 billion, making it the No.2 cellular company on the African continent and setting India’s biggest carrier a tough financial and management challenge.

According to Sunil Bharti Mittal, Chairman of Bharti Enterprise, the deal is a game changer for the company. “With this acquisition, Bharti Airtel will be transformed into a truly global telecom company with operations across 18 countries—fulfilling our vision of building a world class multi-national.”

He also said this was done through much hard work and support with SingTel and external advisors.

Commenting on the pact, Akhil Gupta, Deputy Group CEO & MD, Bharti Enterprises said debt will be raised at SPV level with Bharti guarantees. “USD 700 million will be paid after one-year.”

Gupta said there will be sufficient indemnities in deal for possible future disputes. “We are confident of exporting ‘minutes factory’ model.”

Gupta sees no strain on the company’s balance sheet due to the deal.

Analyst’s say

Martin Mabbutt, Telecom Analyst with Nomura believes the deal will be ‘transformational’ and ‘game changing’ deal for Bharti Airtel. However, he said, outsourcing model not easy in Africa. “Will need to see free cash flows in Zain operations in 2-3 years.”

Source:http://www.moneycontrol.com/news/business/see-no-strainbalance-sheet-due-to-zain-deal-bharti-_449370.html

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