Archive for March, 2010

India to witness ‘exponential’ computer growth

March 31st, 2010

“An exponential growth will happen in PC penetration and Internet penetration” in the Asian giant, which is already a major player in global information technology and outsourcing, the Indian official told the Indian-American Chamber of Commerce.

The service sector currently accounts for 57 per cent of India’s gross domestic product, most of it involving information technology (IT), which over the past few years has been growing at an annual pace of 9 per cent, said Pilot.

In 2010, India’s IT sector is expected to hit double-digit growth, said India’s ambassador to Washington, Meera Shankar.

Between now and 2014, Pilot said, the IT sector in India will be needing hardware equipment worth an estimated $US400 billion.

“We need semi-conductors, simple factories to feed the domestic market,” he added.

At present only 8 per cent of Indian households have access to a PC, he said, while mobile telephones have experienced enormous growth, going from 1.4 units per 100 people in 1995 to 51 per 100 in 2010, including 140 percent in big cities.

India is also working to extend broadband to 250,000 villages — out of more than 600,000 — and to provide widespread banking services via mobile telephones, Pilot said.

Asked about US computer giant Dell’s reported intention to move its manufacturing facilities from China to India, Pilot only could confirm that he met with Dell officials last week, without providing further details.

Source:http://www.theaustralian.com.au/australian-it/the-hub/india-to-witness-exponential-computer-growth/story-fn4mm493-1225848001208

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CSC cycles out aussie chief wilkinson

March 31st, 2010

US IT outsourcing giant CSC has replaced incumbent Australian chief Nick Wilkinson with Gavin Larkins, a former local executive with the group who is returning from Harvard’s Advanced Management Program.

US IT outsourcing giant CSC has replaced incumbent Australian chief Nick Wilkinson with Gavin Larkins (pictured), a former local executive with the group who is returning from Harvard’s Advanced Management Program.

International executive Wilkinson has led the company in Australia since December 2007, relocating down under to do so. He was previously the company’s vice president of its Chemicals, Energy & Natural Resources division.

Wilkinson’s next role has not yet been announced, but in a statement, CSC’s global CEO Michael W. Laphen praised the executive, saying he had been instrumental in fostering growth in Australia, with a “stronger focus on marketplace recognition and improved sales and marketing capabilities in CSC Australia’s target verticals”.

Larkings has recently completed the Harvard program. Previously, he was assigned as vice president of service delivery with CSC’s Managed Services Sector for Europe, the Middle East and Africa regions. He was previous vice president of service delivery in Australia, and has held several senior positions since he joined the company in 1999.

“Larkings’ career in information technology (IT) spans over 30 years and includes management roles within the Commonwealth Bank of Australia and EDS. His experience in IT has been broad and diverse, ranging across line and executive management roles in data centres, technical systems support, applications development and account management,” CSC added in its statement.

The executive has a Graduate Diploma in Information Technology from the University of Technology Sydney and a Post Graduate Diploma in Banking Management from Macquarie University Sydney, in addition to his new Harvard qualification.

It hasn’t been all plain sailing for Wilkinson during his stay in Australia.

In April last year, CSC confirmed it would make a number of its Australian staff redundant as a result of the global financial crisis — shortly after Wilkinson had emailed journalists personally referring to the year ahead as “a banner year”.

However the company also won a number of large IT outsourcing clients in the period — generally renewals such as last week’s deal with BlueScope Steel.

Larkings will take over CSC’s Australian operation on April 6.

Source:http://www.itwire.com/it-industry-news/strategy/38010-csc-cycles-out-aussie-chief-wilkinson

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ELEKS software initiates ‘Lviv Outsourcing Forum’

March 31st, 2010

ELEKS Software today announced that it participated in organizing the first ever “Lviv Outsourcing Forum” that took place on March 27, 2010. Top executives and leaders in the Ukrainian IT outsourcing industry and IT companies from Lviv region came together to discuss the further development of the Western Ukrainian software services market. The Outsourcing Forum was held in Lviv, Ukraine and was jointly organized by ELEKS Software and the Lviv Startup Club association.

With 38 universities and institutions producing more than 30,000 highly educated graduates each year, Lviv has become one of the preeminent IT Outsourcing locations in Ukraine. Moreover, 25% of all Ukrainian programmers working in Lviv, are making the city one of Eastern Europe’s largest technology and R&D centers.

It’s no wonder that Lviv, with its strong educational base focused on the sciences and technology, relatively low costs and capacity to offer highly skilled workforce with a broad technological expertise, has become home for Ukraine’s largest outsourcing services providers.

The Lviv Outsourcing Forum will meet twice a year with the sole purpose of focusing on attracting new customers to the region and best competing on a global scale – all with the goal of doubling the size of Lviv outsourcing market by the end of 2012.

Oleksiy Skrypnyk, CEO for ELEKS Software, has been active in promoting technology based business sector in the region for a number of years now and holds the post of Board Chairman of IT/BPO Business Services Cluster. Mr. Skrypnyk spoke at the conference about how best to position Ukrainian IT companies in the world, the need to build a directory of Lviv IT companies, their core competencies and the need to promote the Business Services Cluster in Lviv.

The organizers welcomed owners and directors of IT outsourcing and BPO companies, top managers involved in business decision making, experienced freelancers, and companies interested in outsourcing of internal business processes to participate in the initiative.

Source:http://www.newswiretoday.com/news/67617/

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Solis mum on IBM’s off-shoring of jobs

March 31st, 2010

US Labor Secretary Hilda Solis had nothing to say about IBM’s off-shoring of workers when she visited the Hudson Valley Tuesday.

Solis was at the former IBM complex in East Fishkill, now called Hudson Valley Research Center, to talk up the 55 jobs at start-up solar panel manufacturer SpectraWatt.

But, when asked about IBM and its outsourcing of jobs, she had nothing to say. “I can’t say much about what a business, a private entity does,” she told MidHudsonNews.com.

Solis switched gears, though, and praised the efforts of SpectraWatt and its plans to expand its domestic workforce.

Source:http://www.midhudsonnews.com/News/2010/March/30/IBM_Solis-30Mar10.htm

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Outsourcing market has a bright future

March 30th, 2010

Indian Business Process Outsourcing (BPO) or simply called the Outsourcing sector has a bright future ahead. That is what the figures given by consulting firm, Gartner suggest. It said that the BPO market is expected to grow by 19 per cent throughout 2103.

This means that the BPO sector would become $1.2 billion by 2011 and $1.8 billion by 2013.

The report said that the sector faced a downturn during 2009. This happened because of the financial crisis, particularly in the West, which affected its growth rate. Combined together it exerted pressure on the margins and volumes. No wonder then that the domestic BPO service of India saw an increase of 7.3 per cent.

Talking about this trend, TJ Singh, Research Director at Gartner said that in the short-run many changes are talking place. The focus is getting shifted to service quality, M&As are happening everywhere, value-based services are getting preferred over others. All this would have their impact in the long-term and should be watched carefully.

The report also said that there has been an increasingly high-demand for multi-country shared services and BPO services within Asia-Pacific.

Source:http://www.topnews.in/outsourcing-market-has-bright-future-2257602

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Outsourcing beats Offshoring

March 30th, 2010

A little something to put a smile on the face of workers in the UK – businesses are outsourcing to UK suppliers rather than offshoring to foreign countries. About time too!

In a study conducted by PeoplePerHour.com, 60% of the 50,000 strong sample surveyed were outsourcing more now than they were two years ago. One of the reasons for this is the wide availability of highly-trained professionals on the freelance market, put there by the recession. 61% of the companies were choosing to outsource to local firms and were going for quality rather than the lowest bidder. Let’s hope the days of offshoring are nearly over!

Source:http://ww2.elitetele.com/telecom-news/phone-numbers/contact-call-centre-solutions/outsourcing-beats-offshoring/12897

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Trade mission highlights bpo opportunities for sa

March 30th, 2010

As part of a broader strategy aimed at developing stronger ties between the UK and South African markets, a number of key industry representatives recently joined President Jacob Zuma on his state visit to the UK.

The industries that formed part of the delegation included Agriculture, BPO (Business Process Outsourcing), Financial, IT, Mining and Telecoms.

According to Fagri Semaar interim CEO of BPeSA Western Cape “The trade mission was a very valuable networking event, and provided insight into opportunities for strengthening trade between South Africa and the UK. It also helped solidify South Africa’s relationship with the UK while promoting investment opportunities.”

“During our time in the UK we met with a number of potential clients, and as a result now have a number of companies who will be conducting inward missions to the Western Cape over the next few months,” says Semaar.

The BPO areas highlighted for growth included, Financial Services, Creative Functions (desktop publishing and software development) and Legal Process Outsourcing, which has been earmarked as a core focus area for 2010 and beyond.

Potential investment hurdles discussed included high broadband and labour costs. “These two areas need to be closely monitored to ensure that upcoming BPO destinations like Kenya and Egypt, where competitive Telecom tariffs are imminent, don’t take business away from us,” adds Semaar.

Semaar believes that the trade mission has further established South Africa and in particular the Western Cape as a top-class call centre destination, which can more than hold its own against the likes of India and the Philippines. “Price competition with the likes of India does not currently favour the South African proposition, but it is our quality, which sets us apart particularly around voice services and complex back office operations.”

With a second recession expected in the UK in the coming months, South Africa is well positioned to further build its presence as an ideal BPO destination.

Over the past decade the BPO market in South Africa has matured from an emerging service offering into a world-class operation says Semaar. “As custodians of the South African BPO brand we invite international and local investors to take advantage of the range of benefits found in our flourishing sector and nation”

Source:http://www.moneybiz.co.za/african_business_and_technology/african_business_and_technology.asp?african_business_and_technology=213

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