Archive for March, 2010

BPO market to grow 25 pc in 2010

March 30th, 2010

The business process outsourcing (BPO) market in India is estimated to grow 25 percent in 2010, according to IT research and advisory firm Gartner.

The domestic India BPO services market grew by 7.3 percent year-on-year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.

Gartner said in a statement it estimates the Indian domestic BPO market would grow into a USD 1.2 billion market by 2011 and grow to USD 1.8 billion by 2013.

In the short term, market trends such as changing demographics and affluence levels, consumption of value-based services, increasing focus on service quality and the continued momentum of mergers and acquisitions (M&As) bear watching, as their impact is certain to influence shifts in buyer needs and behavior, said T J Singh, Research Director at Gartner.

The Indian domestic BPO market is one of the high-growth services segment and has now become more organised.

In the last two years, many established Indian BPO providers and some of the multi-national corporation service providers focusing primarily on the international offshore services market have shifted greater focus and investments to the Indian domestic market”, said Singh. The economic slowdown accentuated this phenomenon”.

Source:http://smetimes.tradeindia.com/smetimes/news/industry/2010/Mar/30/bpo-market-to-grow-25-pc-in-2010-gartner61058.html

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Freelancer.Com Smashes Through 1,000 Jobs per Day as the Largest Outsourcing Website in the World for Users and Jobs

March 30th, 2010

Freelancer.com, the world’s #1 micro-outsourcing marketplace is now the most popular outsourcing website in the world for users and jobs, topping almost 1,100 jobs per day and 640,000 jobs posted to date.

Freelancer.com is the largest freelancing site today by users with close to 1,500,000 registered professionals with from 234 countries and regions worldwide. On March 22nd 2010, Freelancer.com topped 1,100 jobs posted within a 24 hour period, with over 2,100 new users signing up. Around the same time, freelancer.com became also the world’s #1 freelancing marketplace for web traffic, with around 0.15% of global Internet users reached, according to Alexa.

Outsourcing has grown rapidly over the last few years. The Internet delivering ever increasing efficiencies coupled with a tightening of the global economy has led to companies increasingly going overseas to find skilled labour. More recently, this has tipped over into the realm of small businesses with marketplaces like Freelancer.com enabling for the first time efficient outsourcing of jobs as small as $30. Small businesses are now able to dramatically lower their costs and increase their competitiveness to a degree never seen before. These “Mom and Pop Multinationals” (as named by BusinessWeek) can now outsource any job they can possibly think of for around 1/10th the cost of western labour.

“The world is flattening and we are a catalyst for this,” said Matt Barrie, Chief Executive of Freelancer.com. “Small businesses in the US or UK can now get their brochures designed in Bangladesh, their customer support run from the Philippines, blog managed from Romania, and website developed in India- all for less than the cost of a part time employee in the United States. We are proud to be assisting small businesses increase their efficiency, grow their sales and lower their costs. We are extremely proud that we are the largest and most liquid market for small business outsourcing!” he said.

Some of the recent jobs include the design of an outdoor restaurant (38 bids, average bid US$201), an iPhone application for streaming videos (average bid US$610), and corporate identity development which included logo design, leaflet and a simple website for a weddings business (24 bids, average bid US$217).

Source:http://iphone.sys-con.com/node/1337443

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IT outsourcing grows, but offshoring dwindles

March 30th, 2010

Major survey of UK businesses reveals growing trend for IT outsourcing to UK-based suppliers.

PeoplePerHour.com – Europe’s biggest online business marketplace – today revealed the first results from a survey of its 50,000+ business users.

The survey revealed that 60 percent of UK businesses are outsourcing more now than they did two years ago – largely due to the recession, which prompted many businesses to outsource in order to cut costs and reduce in-house staff numbers.

More surprising was the revelation that 61 percent of businesses are now choosing to outsource their IT requirements to local suppliers instead of cheaper overseas alternatives.

This survey finding is corroborated by PeoplePerHour.com’s research into the buying behaviour of its users – detailed in the PPH Economy (http://www.peopleperhour.com/pph_economy.php) – which shows that only 6.9 percent of businesses award projects to the lowest bidders.

“You might have expected offshoring to grow through the recession as UK businesses looked to cut costs by outsourcing IT requirements to cheaper overseas suppliers,” says PeoplePerHour.com founder Xenios Thrasyvoulou. “However, responses to our survey and analysis of transactions on the site points to one conclusion: outsourcing is growing and offshoring is falling.”

The fall in offshoring is partly attributable to recent rise of the UK’s ‘freelance economy’ and the growing availability of skilled IT professionals offering their services on a freelance basis.

In the recession, many individuals who were made redundant from an in-house IT role turned to freelancing instead of re-entering the job market. This merely accelerated a trend that was emerging before the recession, however. New technologies like PeoplePerHour.com and widespread broadband have been making freelancing an increasingly viable and attractive option for many years now.

According to PeoplePerHour.com’s survey, 41 percent of respondents currently outsource IT requirements – more than any other service category on the site (Marketing & PR is second with 29 percent).

The data paints a positive picture for the UK IT industry. “With more businesses choosing to outsource to UK-based suppliers

Source:http://www.onrec.com/news/it_outsourcing_grows_but_offshoring_dwin

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IT outsourcing holds concrete benefits for SMEs

March 30th, 2010

Company size is irrelevant when it comes to unlocking the benefits of IT outsourcing, a new report suggests.

The report, entitled ‘IT Outsourcing – Size Doesn’t Matter. How SMEs Can Realise the True Power of Technology’, by Irish-owned managed services company HiberniaEvros Technology Group, says that technology is now moving so quickly that it is difficult for an internal IT department or individual in an SME to remain on top of trends, including issues such as security, new products, managing mobility and the move to social media.

IT provision in smaller businesses
According to John Kennedy, sales and marketing director with HiberniaEvros, for smaller businesses with either a small or non-existent IT department, the responsibility for IT provision is often assumed by someone who is busy with the day job. “This usually means that the main day-to-day focus is on keeping the existing equipment working – with little or no time for ensuring that the data is safe, the environment stable or how IT can best serve the business in the medium term.”

He added that if there is an internal IT department, just outsourcing some elements of the service provision will free up time to focus on more strategic elements of the business.

“Most of the IT outsourcing deals we hear about have tended to be major projects involving hundreds of staff and millions of euro. But the one sector that can really benefit from outsourcing is SMEs,” Kennedy noted.

An earlier study by HiberniaEvros found that of those SMEs who are already using IT outsourcing, 63pc listed “focus on core business” in the top 2 reasons for doing so. Cost saving was SMEs’ second most popular reason for outsourcing their IT, mentioned in their top 2 choices by 51pc. Meanwhile, “releasing internal IT staff for more strategic work” was highlighted by almost half

Source:http://www.siliconrepublic.com/news/article/15700/business/it-outsourcing-holds-benefits-for-smes

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TechTeam Global Reports Fourth Quarter and Year End 2009 Financial Results

March 30th, 2010

TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, today reported a net loss for the Company for the three months ended December 31, 2009 of $22.4 million, or $2.11 per diluted share, including a non-cash charge of $27.5 million related to the impairment of certain goodwill and intangibles. On a comparable basis, excluding the impairment and the restructuring charges in both periods, the Company would have reported net income of $542,000, or $0.05 per diluted share, which compares to net income of $2.9 million, or $0.27 per diluted share, for the three months ended December 31, 2008.

Please see “Reconciliation of Earnings Excluding Restructuring and Impairment Charges to Net Income (Loss)” in the Financial Data section of this press release.

Fourth quarter 2009 highlights include the following:

Revenue was $48.5 million, a decrease of $13.5 million or 21.7% from the fourth quarter 2008. The decrease was primarily driven by the previously announced wind-down of certain customer contracts during the second half of 2009, including the U.S. federal government in-sourcing of certain services provided to U.S. Air National Guard and the discontinuation of services for the Volvo Car Company as a result of divestiture efforts by the Ford Motor Company. In addition, $0.7 million of the decrease was due to the previously reported divestiture of the Company’s ANE business in the fourth quarter 2008.

Gross margin of 23.0% in the fourth quarter 2009 declined from 24.6% reported in the fourth quarter 2008 due to the previously noted wind-down of the U.S. Air National Guard and Volvo Car Company contracts which were at higher gross margin levels.

Selling, General and Administrative (SG&A) expense was $10.4 million for the fourth quarter 2009, a 10.0% decrease in dollar terms from $11.6 million in SG&A reported for the fourth quarter 2008. Despite the dollar decrease, SG&A as a percent of revenue increased to 21.5% on a year-over-year basis, largely to support continued demand generation efforts to build backlog and business scale.

The Company reduced its total outstanding debt by an additional 21.0% or $4.0 million during the fourth quarter. As of December 31, 2009, the Company achieved a positive net cash position (defined as total cash and cash equivalents minus total bank debt).

The net loss for fourth quarter included non-cash charges for the write-down of goodwill and certain intangibles in the Company’s Government Solutions and SQM reporting units resulting from annual impairment testing. The total impairment charges for goodwill were $20.8 million and $4.4 million for Government Solutions and SQM reporting units, respectively. The total impairment charges for certain other intangibles were $0.5 million and $1.8 million for Government Solutions and SQM reporting units, respectively.

The Company consolidated its North American and European commercial business units into a global operating structure resulting in a $1.2 million pre-tax restructuring charge in the fourth quarter of 2009. This restructuring was the first phase of a broader restructuring effort to be completed in the first quarter of 2010.

Full year 2009 highlights include the following:
Cash provided by operations for the 12 months ended December 31, 2009 increased by 130.0% to $20.2 million over the $8.8 million in cash provided by operations during the same period in 2008, primarily driven by improvements in working capital management.

For the full year 2009, the Company retired a total of $20.1 million in outstanding debt, eliminating approximately 57.0% of its outstanding debt during the 12 months ended December 31, 2009, achieving a positive net cash position.

Gross margins in 2009 increased by 0.7 percentage points to 23.9% from 23.2% for the full year of 2008.

Gartner, Inc. positioned the Company in the Leaders Quadrant in both the Magic Quadrant for Help Desk Outsourcing, North America, and the Magic Quadrant for Desktop Outsourcing Services, North America reports.(1)

Through direct customer feedback, TechTeam received significant recognition in Datamonitor’s 2009 Black Book of Outsourcing, achieving the no. 1 ranking globally in Help Desk Outsourcing across Tier 1 and Mid Tier customers, and the no. 1 ranking globally in IT Infrastructure Outsourcing for Mid Tier customers.

The Company formed a Global Life Sciences Business Unit to capitalize on continued growth opportunities in the life sciences industry.

For the first time in its history, the Company’s Government Solutions business unit achieved milestone recognition by being named to the “Top 250 Federal GSA IT Contractors” list by Federal Times.

Subsequent event in Q1, 2010:
As previously mentioned, the Company will complete its second phase of restructuring during the first quarter of 2010 recording an estimated pre-tax cash restructuring charge of between $2.7 million and $3.4 million. The combined restructuring actions reduce certain redundant costs, eliminate some excess capacity and support the Company’s strategy to more tightly focus its business.

“In the fourth quarter, the Company adapted its business well to customers who were heavily impacted by the global economic environment,” said Gary J. Cotshott, President and Chief Executive Officer. “While we ramped up new business with several large customers in the quarter, it was insufficient to overcome the revenue erosion we experienced due to customer-driven volume reductions and the conclusion of certain contracts, most notably with the U.S. Air National Guard and the Volvo Car Company. We have navigated this very difficult period of economic adjustment while maintaining profitability before special charges, delivering strong cash flow, paying down 57.0% of our debt and achieving a positive net cash position in 2009. For 2010, we are cautiously optimistic about the stability we see in our customer base and the new account opportunities we are pursuing in the market as the economic recovery continues.”

“Our primary operating focus is on executing our strategy by increasing our visibility in the market, expanding our global footprint, building capabilities to increase the value we bring to customers and scaling our cost structure as we add new business to our portfolio,” said Cotshott. “The restructuring actions we are taking are consistent with our strategy to consolidate, globalize and narrow the focus of our business and, in doing so, create shareholder value.”

Cotshott continued, “As we reposition the Company, we are pleased with our pipeline of new account opportunities that provide a solid basis to resume revenue growth over time. Our goal is not merely to find ourselves stronger and more competitive but better equipped for the future through continued execution of our strategy. More than ever before, industry analysts and customers are recognizing TechTeam’s leadership and capabilities as a top tier IT outsourcing service provider.”

Other Financial Information

In the first quarter of fiscal 2009, management changed its methodology for evaluation of the performance of the Company’s outsourcing services. As a result of this change, certain costs, which were previously included in SG&A expense, are now being included in Cost of Revenue in the Company’s Condensed Consolidated Statement of Operations because they are directly related to revenue. The Company’s financial statements for fiscal year 2008 have been revised, for all periods presented, to conform to the current year presentation. This re-categorization of expenses did not change net income or earnings per share for all periods presented in fiscal year 2008. There was no cumulative effect to retained earnings as a result of this re-categorization and there was no change to the carrying amount of assets and liabilities in fiscal year 2008.

For additional financial information please refer to the Company’s Form 10-K for the fiscal year ending December 31, 2009, expected to be filed before March 31, 2010. Further information regarding the re-categorization of expense can be found in “Note 1 – Summary of Significant Accounting Policies” of the Form 10-K. Further information regarding the impairment of goodwill and intangibles can be found in “Note 4 – Goodwill and Other Intangible Assets.”

Conference Call Information
TechTeam Global, Inc. will host an investor teleconference to discuss its fourth quarter 2009 financial results at 8:00 a.m. EDT, Wednesday, March 31, 2010. To participate in the teleconference, including the question and answer session that will follow the results announcement and discussion, please call 1-877-941-9205. If dialing from outside the United States, call +1-480-629-9835. Please reference Conference ID 4277386. To access a simultaneous Web cast of the teleconference, go to the TechTeam Global Web site at http://www.techteam.com/investors and click on the Web cast icon. From this site, you can download the necessary software and listen to the teleconference. TechTeam encourages you to review the site before the teleconference to ensure that your computer is configured properly.

A taped replay of the call will be available beginning at approximately 10:00 a.m. EDT, Wednesday, March 31, 2010. This toll-free replay will be available through Wednesday, April 14, 2010. To listen to the teleconference replay, call 1-800-406-7325. If dialing from outside the United States, call +1-303-590-3030. Please reference Conference ID 4277386.

(1) The Magic Quadrant for Help Desk Outsourcing, North America was authored by Richard T. Matlus and William Maurer and was published on March 4, 2009. The Magic Quadrant for Desktop Outsourcing Services, North America was authored by William Maurer, Richard T. Matlus and Lilian Dutra and was published on March 3, 2009.

Source:http://www.prnewswire.com/news-releases/techteam-global-reports-fourth-quarter-and-year-end-2009-financial-results-89470822.html

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Civic body in Ahmedabad on an outsourcing spree

March 30th, 2010

Outsourcing seems to be the new mantra for the Ahmedabad Municipal Corporation (AMC). Call it an effort to get better results, or neglecting its own parks and garden department by giving work of landscaping to a private contractor.

This is not the sole example of outsourcing. The AMC has also outsourced the work to manage manpower at civic centres and appointed a private company for the purpose. Both the works were sanctioned in the standing committee on Friday.

The AMC has been outsourcing landscaping work for bigger projects like BRTS and Sabarmati Riverfront Development, which is understandable, but landscaping of a smaller patch at the sports complex at Memco by its own parks and gardens department could have saved the AMC Rs31 lakh.

Standing committee chairperson Asit Vora said it was an effort to complete work faster and get the best of landscaping. They say, he said, expertise is needed for landscaping which is not available with the civic body. Interestingly, all gardens managed by the civic body have been developed by its own parks and gardens department.

In another move, the work to manage manpower at the civic body’s civic centres has been outsourced to a private contractor. The move comes after the civic body’s plan to come up with ward-wise civic centres so that citizens can avail service of payment of taxes etc. from their door-step.

To manage civic centres the civic body has distributed work to bidders. “Each bidder would take care of two civic centres for a period of one year,” said Vora. It will pay Rs25.4 lakh to each bidder for managing manpower at the civic centres.

Source:http://www.dnaindia.com/india/report_civic-body-in-ahmedabad-on-an-outsourcing-spree_1364739

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Four-year-old LPO UnitedLex targets $35-40m revenue, bags BT legal outsourcing contract

March 30th, 2010

Telecoms major BT has entered into an agreement to outsource part of its global in-house legal work to legal process outsourcing (LPO) provider UnitedLex, beginning with a team of 15 lawyers based mostly in India.

BT announced yesterday that by “moving the existing in house team offering legal support services to UnitedLex, the BT Legal team will be free to focus on more complex and value-added activity”.

BT Global Services general counsel David Eveleigh said in a statement: “We are keen to develop cost effective ways of sourcing legal and commercial services whilst retaining quality… Our existing Gurgaon based in-house team delivering legal support services has performed extremely well, but the time is right for us to transition the work and our people to an established legal process outsourcer, who can offer industry best practices and provide global scalability.”

“We believe that the services offered by UnitedLex will complement our global panel of law firms.”

UnitedLex CEO Dan Reed told Legally India: “One of the reasons that we’ve been selected by BT is that we competed very strongly against Infosys and CPA [Global] and we were chosen over those companies because of the technology we provide.

He explained that UnitedLex was highly technology and process driven, having taken inspiration from the way Accenture had structured its consulting operations. “We are not just a bodies shop – we are driving higher and higher up that curve.”

The UnitedLex legal team exclusively working with BT would start with a headcount of 15 but that it would likely grow a “fair amount”, said Reed.

UnitedLex was founded only four years ago in the US but has grown to around 550 lawyers globally, according to Reed, with a majority of 425 based in India and the rest sitting in the US, followed by Israel.

He predicted that the company would hit a turnover of $35m to $40m in the next financial year and that the LPO industryas a whole would evolve rapidly with changes already taking place.

“Some of the earlier movers that first hit the market place are struggling,” he said, “and if you don’t have a truly optimal model you’ll find it difficult to meet the challenges.”

“There are maybe four or five [LPO] firms that are even relevant, and of those maybe only a couple that are going to make it. There will be a lot of them that go out of business in the next year, or consolidate or are acquired for manpower.”

Referring to last year’s court ruling against foreign firms practising law in India, he argued that the Indian regulations governing LPOs should be clarified in the coming years.

Reed said that India would be unlikely to prevent LPOs from operating in the country, expecting that if LPOs were banned from India by regulation they would simply move their operations to competing jurisdictions such as Malaysia or South Africa.

Reed noted that UnitedLex was not a law firm, even though its target area of work was higher-end work than what was traditionally associated with LPOs.

“The first generation of LPOs was all about redlining documents and very low-end types of legal work,” he said. “Law firms are doing much higher end legal work, very judgement based legal work. But they don’t use technology like we use it: we stay very much in the mid-complexity sort of zone.”

Unlike law firms UnitedLex lawyers did not opine on law and did not practise law, he added. “We don’t compete with Indian law firms and we sure as hell don’t practice Indian law.”

Source:http://www.legallyindia.com/20100330624/Legal-Process-Outsourcing-LPO/four-year-old-lpo-unitedlex-targets-35-40m-revenue-bags-bt-legal-outsourcing-contract

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