Archive for March, 2010

Indian BPO market to reach USD 1.2 billion by 2011

March 30th, 2010

The business process outsourcing (BPO) market in India is estimated to grow 19 per cent through 2013, according to IT research and advisory firm Gartner.

The domestic India BPO services market grew by 7.3 per cent year-on-year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.

Gartner said in a statement it estimates the Indian domestic BPO market would grow into a USD 1.2 billion market by 2011 and grow to USD 1.8 billion by 2013.

“In the short term, market trends such as changing demographics and affluence levels, consumption of value-based services, increasing focus on service quality and the continued momentum of mergers and acquisitions (M&As) bear watching, as their impact is certain to influence shifts in buyer needs and behavior,” said T J Singh, Research Director at Gartner.

The Indian domestic BPO market is one of the high-growth services segment and has now become more organised.

In the last two years, many established Indian BPO providers and some of the multi-national corporation service providers focusing primarily on the international offshore services market have shifted greater focus and investments to the Indian domestic market”, said Singh. “The economic slowdown accentuated this phenomenon”.

Source:http://www.bharatchronicle.com/indian-bpo-market-to-reach-usd-1-2-billion-by-2011-5968

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Hindustan Unilever exits BPO arm Capgemini

March 30th, 2010

The FMCG major Hindustan Unilever (HUL) said it exited from BPO firm Capgemini Business Services India by selling its remaining 49 percent stake to IT consultancy firm Cap Gemini SA for an undisclosed sum, reports PTI.

“Hindustan Unilever has now divested its 49 percent stake in Capgemini Business in favor of Cap Gemini SA,” HUL said in a filing to the Bombay Stock Exchange. Capgemini Business, formerly known as Unilever India Shared Services (USSL), was set up as an in-house business process outsourcing unit of the FMCG leader. In September 2006, HUL sold 51 percent stake in this firm to the France-based Cap Gemini SA, after which USSL was renamed as CGBSL.

HUL had earlier said as a part of its normal business process it continuously review its assets, including real estate, and on a case-to-case basis to unlock business value.

Source:http://www.siliconindia.com/shownews/Hindustan_Unilever_exits_BPO_arm_Capgemini-nid-66651.html

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Technology start-ups remain on the rise despite Firefly’s fizzle

March 30th, 2010

In the wake of the shutdown of one of the area’s most celebrated start-up companies, technology marches on in Peoria.

Firefly Energy may have declared bankruptcy, short-circuiting a vision of the battery of the future, but other start-up companies continue to pursue high-tech dreams.

At the Peoria NEXT Innovation Center, 801 W. Main St., work goes on across a variety of categories, from heart sensors to intelligent water heaters, said executive director Shad Sleeth.

Since opening in summer 2007, the center is a symbol of the high-tech movement in central Illinois, he said. “Outside the walls of an incubator, 90 percent of (start-up) businesses fail in a year. Incubator-bred businesses, on the other hand, are successful 86 percent of the time,” said Sleeth.

One of those start-ups likely headed for success is Endotronix Inc., now based in East Peoria but still engaged in research at the Peoria NEXT facility in conjunction with Validus LLC, an advanced electronic engineering firm.

The Endotronix idea involves a small sensor – about the size of a grain of rice – that is implanted in an artery near the heart, said Harry Rowland, co-founder and vice president of engineering.

With the Endotronix handheld monitor, the sensor would convey vital information for a patient after a heart attack.

“Congestive heart failure is the single largest cost to our medical system – an estimated $37 billion a year,” said Reed Prior, the Endotronix CEO who recently came on board to help market the concept.

“What happens now is that a patient with a heart problem often winds up in hospital multiple times each year (following a heart attack) from fluid buildup and other problems. These patients are admitted to intensive care units where the problem is resolved and the patient is released. All these visits come at a cost,” said Prior.

What Endotronix hopes to provide is a way for patients to monitor their condition themselves, he said. “The (Endotronix) unit is a speedometer for the blood. It gives the patient a warning or even calls the doctor for you. Once the proper medication is prescribed, a costly hospital visit is averted,” said Prior, one of a group of former CEOs who last year formed Mackinaw Bioscience Management LLC in Waltham, Mass., offering on-demand CEO services.

“I do devices. Other partners focus on other issues. Outsourcing is happening more and more when it comes to research projects,” he said.

Prior said several alternatives face a start-up like Endotronix. “One option is that you keep the company and build it yourself. More typically, a company is built to a stage and then sold,” he said.

Endotronix is probably about two years away from hitting the market, said Rowland, adding that the device has been tested in animals and will next be tested on a human patient.

“The First in Man designation is next. It has to be safe to get approval from the Federal Drug Administration,” said Prior.

Endotronix is an example of a concept that has developed through several stages, said Sleeth. “Our goal (at Peoria NEXT) is to help take companies from an idea to a point where they can hire someone like Reed,” he said.

Another company that looks to warm things up on the home front is Intellihot Green Technologies Inc., a start-up with plans to manufacture a high-tech water heater this summer.

Caterpillar Inc. engineers Sivaprasad Akasam and Sridhar Deivasigamani felt so strongly about the high-tech water heater they developed that they quit their jobs to devote full-time attention to the project.

Intellihot has moved quickly since last year, when the concept won the Launch business plan competition sponsored by the East Peoria, Pekin and Peoria Area chambers of commerce, the Peoria NEXT Innovation Center, the Morton Economic Development Council, SCORE, Bradley University’s Turner Center for Entrepreneurship and Bradley’s Technology Commercialization Center.

“Intellihot has gone from proof of concept to a full-blown prototype in one year when companies often take two to five years to achieve that,” said Sleeth.

“We’re looking for manufacturing space. That’s really a big deal for us. It will be the first tankless water heater totally made in the United States. This was designed with the American customer in mind,” said Deivasigamani.

While other waters offer up to 60 percent efficiency, the Intellihot model is 98 percent to 99 percent efficient, he said. Not only does the heater use energy wisely, there’s less water wasted.

“The average male spends six months over a 70-year life span waiting for hot water. The average home water heater wastes 10,000 gallons of water a year,” said Deivasigamani.

Intellihot looks to do something about both the waiting and the waste, he said.

As for the risks involved, both men recognize them. “We’ve been living off our savings. We also appreciate the support from wives and friends,” said Deivasigamani.

The start-up’s road is never easy, said Prior. “If there aren’t failures, there’s something wrong. It means you haven’t taken enough risks,” he said.

Source:http://www.pjstar.com/business/x1563521036/Technology-start-ups-remain-on-the-rise-despite-Fireflys-fizzle

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UK tax authority begins offshore outsourcing pilot in India

March 30th, 2010

UK’s tax authority, HM Revenue & Customs, is beginning an offshore outsourcing pilot in India with technology vendor Capgemini to reduce operational costs and explore ways to do more with its over $1 billion annual IT budget.

The 18-months to two year long pilot, being launched with European vendor Capgemini in India, is part of HMRC’s five year $84 million outsourcing contract for tracking the agency’s imports and exports. HMRC plans to save around $7.5 million through this pilot alone, and will take a decision on further offshoring only after studying the initial program.

“No taxpayer data will be leaving the UK. There will be no job losses in the UK as a result of this pilot, as this is new work,” Andrew Bennett, an HMRC spokesman told ET on Monday. “No decisions about any further offshoring will be made until the pilot is completed and the results rigorously evaluated,” he added.

HMRC awarded its Customs Handling of Import and Export Freight applications (chief) contract for five years to Capgemini in February this year, replacing the incumbent vendor British Telecom. The work involves processing around 30 million electronic declarations every year apart from supporting nearly four million lines of code written in one of the oldest computer programming languages-Cobol.

Availability of software engineers familiar with Cobol ready to work for less than half of what it would cost in the UK, is driving more work from traditional government customers.

Despite anti-offshoring sentiments being raised in the US, Indian tech vendors were hoping that they will be able to participate in bigger transformational contracts being considered by UK’s public sector departments. Government IT spending in the UK is estimated to be over $36 billion every year, according to research firm TowerGroup.

Indeed, a review of the UK’s public sector IT spending by the country’s treasury department last year identified the potential of around $10.6 billion in annual savings.

“Back-office operations and IT, led by Martin Read, recommends better management information, benchmarking and review of costs, and better governance of IT-enabled change programmes to achieve $5.9 billion of savings a year on back office operations, and $4.7 billion of savings a year on IT spending,” HM Treasury said in its study titled Operational Efficiency Program.

If this offshoring pilot is successful, HMRC and Capgemini could increase outsourcing to India. While a bigger offshoring program will help HMRC bring down IT costs by up to 50%, increased delivery of services from India will also help Capgemini improve its profitability from around 6-7% to double digits over next few years.

Source:http://economictimes.indiatimes.com/articleshow/5740733.cms

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Cartoon: Thought Process Outsourcing

March 30th, 2010

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IT outsourcing holds concrete benefits for SMEs

March 29th, 2010

Company size is irrelevant when it comes to unlocking the benefits of IT outsourcing, a new report suggests.

The report, entitled ‘IT Outsourcing – Size Doesn’t Matter. How SMEs Can Realise the True Power of Technology’, by Irish-owned managed services company HiberniaEvros Technology Group, says that technology is now moving so quickly that it is difficult for an internal IT department or individual in an SME to remain on top of trends, including issues such as security, new products, managing mobility and the move to social media.

IT provision in smaller businesses
According to John Kennedy, sales and marketing director with HiberniaEvros, for smaller businesses with either a small or non-existent IT department, the responsibility for IT provision is often assumed by someone who is busy with the day job. “This usually means that the main day-to-day focus is on keeping the existing equipment working – with little or no time for ensuring that the data is safe, the environment stable or how IT can best serve the business in the medium term.”

He added that if there is an internal IT department, just outsourcing some elements of the service provision will free up time to focus on more strategic elements of the business.

“Most of the IT outsourcing deals we hear about have tended to be major projects involving hundreds of staff and millions of euro. But the one sector that can really benefit from outsourcing is SMEs,” Kennedy noted.

An earlier study by HiberniaEvros found that of those SMEs who are already using IT outsourcing, 63pc listed “focus on core business” in the top 2 reasons for doing so. Cost saving was SMEs’ second most popular reason for outsourcing their IT, mentioned in their top 2 choices by 51pc. Meanwhile, “releasing internal IT staff for more strategic work” was highlighted by almost half (47pc).

Source:http://www.siliconrepublic.com/news/article/15700/business/it-outsourcing-holds-concrete-benefits-for-smes

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Accenture Misses Expectations by a Penny

March 29th, 2010

Accenture (ACN) reported second quarter 2010 EPS of 60 cents, missing the Zacks Consensus Estimate of 61 cents (full conference call transcript here).

Revenue

Accenture reported second quarter 2010 total revenue of $5.54 billion, down 2.1% from $5.66 billion reported in the year-ago quarter. The company witnessed a revenue decline in most of its operating groups, with Communication & High Tech revenue declining 7.0% from the year-ago quarter.

Financial Services revenue was up 11.0% year-over-year in US dollars, but declined 4.0% in local currency. Health & Public services revenue was down 3.0%, with product revenue increasing 1.0% in US dollars, but declining 5.0% in local currency compared to the year-ago quarter. Resources revenue was down 3.0% from the year-ago quarter.

Geographically, Americas reported a 4.0% decline in revenue compared to the year ago quarter, Europe Middle East Africa (EMEA) reported a 1.0% decline in revenue and the Asia Pacific region reported a 6.0% increase in revenue compared to the year-ago quarter.

Bookings

The company recorded consulting bookings of $3.39 billion. Outsourcing bookings were $3.13 billion. On the whole, new bookings for the second quarter were $6.52 billion and reflect a positive 6 percent foreign-currency impact when compared to new bookings in the second quarter last year.

Operating Results

Operating revenue for the first quarter declined to $651.0 million (12.6% of revenue) down from $677.0 million (12.9% of revenue) reported in the year-ago quarter. Operating margin include a 30 basis points benefit from the reduction of reorganization liabilities in that quarter. Excluding it, operating margin is 12.6%.

Second quarter gross margin was 32.7%, compared to 30.8% for the second quarter last year. This yearly increase can be attributed to the implementation of the new sales effectiveness model implemented by the company in the first quarter. Selling, general and administrative (SG&A) expenses for the quarter increased 8.6% to $1.04 billion, from $958.0 million reported in the year ago quarter. The SG&A increase took place as a result of the implementation of a sales effectiveness model.

The company reported net income of $461.8 million (or 60 cents per share), down from $498.8 million (or 66 cents per share) in the year-ago quarter. Accenture recorded an effective tax rate of 27.8%, compared with 28.1% in the year-ago quarter.

Balance Sheet & Cash Flow

Operating cash flow for the quarter was $660.0 million and net of property and equipment additions of $44.0 million. For the same period last year operating cash flow was $631.0 million. Day services outstanding (DSO) were 30 days, down from 32 days in the last quarter. Total cash balance for the company as on Feb 28, 2010, was $4.1 billion versus $4.0 billion in the previous quarter.

Guidance

For the third quarter of fiscal 2010, the company expects net revenues to be in the range of $5.5 billion to $5.7 billion. This figure was arrived at after taking into consideration a positive 5% foreign-exchange impact, compared to the year-ago quarter.

For full fiscal year 2010, management expects net revenue growth in the range of negative 3.0% to positive 1.0%. The company has lowered its outlook for diluted EPS for the full fiscal year by 6 cents and now expects diluted EPS in the range of $2.61 to $2.69. This apart, the company targets new bookings for fiscal 2010 in the range of $23 billion to $26 billion.

Source:http://seekingalpha.com/article/196046-accenture-misses-expectations-by-a-penny

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