Archive for March, 2010

BSNL readies Rs 14,000 crore war chest

March 29th, 2010

Seeks to defend market share in India, puts global ambitions on hold.

State-owned telecom major Bharat Sanchar Nigam Ltd (BSNL) has finalised a war chest of Rs 14,000 crore, one of the largest investments by the corporation in a single financial year, to defend its market share.

Half the money, to be invested over the next 12 months, will be used to expand its mobile network. This includes creating capacity for 20 million additional customers, doubling third generation (3G) service coverage from 366 to 760 cities by the end of the next financial year and creating capacity to almost double its broadband subscriber base from 3.5 million to 7.5 million in the same period.

BSNL is India’s fourth largest mobile service company in terms of number of subscribers with a 12 per cent market share. In broadband, it is the undisputed leader with a 60 per cent market share.

“Our main aim is to maintain our market share in the mobile space especially as there are now 13 or 14 players in the market,” BSNL chairman Kuldeep Goel told Business Standard. “We are concentrating on the domestic market, which is why we have also decided to go slow on our plans to go global.”

The corporation recently exited a consortium set up to bid for the African assets of Kuwait’s Zain Telecom. Last week, the west Asian company signed a deal with Bharti for its assets in 15 African countries.

Goel has also drawn up an aggressive 3G roll out strategy to leverage its first-mover advantage. The company, together with Mahanagar Telephone Nigam Ltd, state-owned telecom service provider for Mumbai and Delhi, was given spectrum for 3G services over a year ago. Auctions for 3G for the private sector will begin in April and spectrum will be given to them in September.

“We have 1.5 million 3G customers out of our total subscriber base of 60 million. Our target is to get 5 million 3G customers by the end of the next financial year. We expect 5 per cent of our total user base to come from 3G initially. This percentage may go up to 10 per cent later,” he added.

Asked how BSNL would raise resources for such a large investment, Goel said: “We are a debt-free company with reserves of over Rs 35,000 crore.”

It also plans to contain costs by making a fundamental shift in its procurement policy. Instead of following the decades-old system of ordering and buying a fixed number of mobile lines, BSNL recently floated a request for proposal (RFP) for a “managed capacity” model, which means outsourcing its network operations and management like private competitors do. The new contracts will be for a duration of two to three years.

The change has been prompted by recommendations from the Sam Pitroda committee to scrap a 93 million line GSM order due to various controversies.

The BSNL board has accepted the recommendation.

Ahead of the new contract, the company has also prepared a contingency plan to meet its immediate need for new capacity. It will issue an additional order of 5-10 million lines to Ericsson, its current vendor, which has supplied equipment in the north and east. In the south and west, the company has 20 million lines under installation, which is considered sufficient to meet demand for the next 12 months.

Goel admitted, however, that the company might slip into the red this year on account of arrears on wages that have been raised. “We had a net profit of Rs 175 crore for the half-year ended December this year and were expecting profits of Rs 200 crore to Rs 300 crore at the end of the financial year. If we have to pay arrears on wages, which comes to around Rs 3,700 crore, we will surely make a loss this year.”

He also admitted that profits have been impacted by a drop in wireline revenues.

Source:http://sify.com/finance/BSNL-readies-Rs-14-000-crore-war-chest-news-Technology-kd3bkoadhda.html

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Intelenet collaborates with eMortgage

March 29th, 2010

Intelenet Global Services Services, India headquartered global third party BPO service provider, has collaborated with Signia Docs, a U.S. based national eMortgage solutions provider to offer a comprehensive, automated and scalable Modification solution targeted at mortgage companies.

This outsourced solution will enable financial institutions and mortgage companies to pre-qualify distressed borrowers for the best possible loan workout program that fits within their current financial capability and substantially help mortgage institutions reduce the backlog of distress loans.

From the initial borrower contact, to devising and recommending a viable temporary modification, to complete online submission and authorization of documents and agreements, Intelenet Global Services works closely with distressed borrowers as a seamless extension of the lender’s or servicer’s staff. The online solution and real time approach provided by this solution will help financial institutions to compress the currently existing lengthy and arduous loan modification process (sometimes taking months with high levels of borrower frustration and stress) and make it a seamless and quick process.

On this occasion, Suresh Ramani, President and Chief Operating Officer Intelenet Global Services said, “Intelenet will provide specialized outsourcing services to Mortgage companies in collaboration with SigniaDocs. Through this solution, Intelenet delivers meaningful business results to banks and financial institutions by making the entire loan workout process more effective and delivering improved financial performance. The solution will enhance customer experience, thereby reducing costs and increasing overall efficiency and effectiveness in the process.”

With an incisive focus on the Banking and Financial Services segment, Intelenet is one of the fast growing BPO solutions provider powered by strong IT-enabled processes, consulting and niche technology tools.

Intelenet has taken rapid strides post the MBO backed by Blackstone in June 2007. The company’s global delivery expansion subsequent to the acquisition of Upstream and Travelport ISO in 2007, has also added new geographies such as Mauritius along with a multiple language capability portfolio with Spanish and French. Intelenet was recently selected in the Leaders category for The 2010 IAOP Global Outsourcing 100 service providers list for the second consecutive year.

Tim Anderson, President of SigniaDocs said, “With a worldwide presence and best-of-breed BPO support capabilities, Intelenet has the resources to help servicers address the huge backlog of distressed loans. We’re pleased to be working with them in an effort to help more homeowners stay in their homes.”

Source:http://www.siliconindia.com/shownews/Intelenet_collaborates_with_eMortgage-nid-66620.html

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Company CEO speaks on potential of a ‘green economy’

March 29th, 2010

Lois Quam, founder and CEO of Tysvar, LLC spoke on Friday in the James W. Miller learning Resources Center Auditorium.

Speaking at noon to a full auditorium, Quam outlined her belief in why the new “green economy” (and the jobs it created) would benefit rural and central areas throughout the Midwest.

“To be able to get a speaker of her caliber, with her background was just terrific,” said Mary Soroko, director of information and planning.

“Everything in business today is centered around increasing shareholders value. They need to start thinking about future generations, so that is why we invited her.”

Hailing from Marshall, Quam has been a senior adviser to Hillary Clinton’s task force on health care reform and being named one of Fortune magazine’s “50 most powerful women” (2003, 2004 and 2005).

“The Midwest has always been seen economically as the underdog,” Quam said. “But no region has more to gain than the upper Midwest. We can gain an edge from being an underdog.”

“We can undertake changes because we have less to lose. We already have the best rural healthcare anywhere in the Mayo clinic in Rochester.”
Quam outlined reasons why she believed investing in a green economy was crucial including: climate change, national security and the prosperity of jobs it would create.

“We have already seen a 9 percent growth rate in ‘green economy’ jobs from 1998 to 2007,” Quam said.

“Companies right here in rural and Central Minnesota are employing these jobs. Companies creating wind turbines, energy efficient windows and geothermal energy.”

She also detailed why she believes the size of communities in rural and Central Minnesota helps, instead of hinders, such development.

“We have a more productive use of time. Time spent in traffic, in a commute equals a loss in opportunity,” Quam said. “Building a consensus among smaller groups is also easier. There is a higher level of trust and cohesiveness.”

Quam said she believes promoting a green economy, will promote the economy. Instead of outsourcing and funneling money overseas, people can invest in their own community; while creating jobs and possibly securing a better environment for future generations to come.

“I don’t think any jobs are created from Middle Eastern oil, but jobs can be made from green jobs and a green.

Source:Lois Quam, founder and CEO of Tysvar, LLC spoke on Friday in the James W. Miller learning Resources Center Auditorium.
Speaking at noon to a full auditorium, Quam outlined her belief in why the new “green economy” (and the jobs it created) would benefit rural and central areas throughout the Midwest.

“To be able to get a speaker of her caliber, with her background was just terrific,” said Mary Soroko, director of information and planning. “Everything in business today is centered around increasing shareholders value. They need to start thinking about future generations, so that is why we invited her.”

Hailing from Marshall, Quam has been a senior adviser to Hillary Clinton’s task force on health care reform and being named one of Fortune magazine’s “50 most powerful women” (2003, 2004 and 2005).

“The Midwest has always been seen economically as the underdog,” Quam said. “But no region has more to gain than the upper Midwest. We can gain an edge from being an underdog.”

“We can undertake changes because we have less to lose. We already have the best rural healthcare anywhere in the Mayo clinic in Rochester.”

Quam outlined reasons why she believed investing in a green economy was crucial including: climate change, national security and the prosperity of jobs it would create.

“We have already seen a 9 percent growth rate in ‘green economy’ jobs from 1998 to 2007,” Quam said.

“Companies right here in rural and Central Minnesota are employing these jobs. Companies creating wind turbines, energy efficient windows and geothermal energy.”

She also detailed why she believes the size of communities in rural and Central Minnesota helps, instead of hinders, such development.

“We have a more productive use of time. Time spent in traffic, in a commute equals a loss in opportunity,” Quam said. “Building a consensus among smaller groups is also easier. There is a higher level of trust and cohesiveness.”

Quam said she believes promoting a green economy, will promote the economy. Instead of outsourcing and funneling money overseas, people can invest in their own community; while creating jobs and possibly securing a better environment for future generations to come.

“I don’t think any jobs are created from Middle Eastern oil, but jobs can be made from green jobs and a green

Source:http://www.universitychronicle.com/news/company-ceo-speaks-on-potential-of-a-green-economy-1.2204376

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BPOs look to expand footprint in US as realty, labour costs fall

March 29th, 2010

Indian back-office processing firms are planning to expand operations in the US following a fall in real estate prices and labour costs and a rise in anti-outsourcing sentiments there.

The industry, which traditionally followed the offshoring model, is now looking to open facilities and hire locals in low-cost locations in the US. Their aim is to woo first time outsourcers and win projects in highly-regulated sectors.

As these firms boost their onshore presence and follow the IT services industry in hiring locals, their business model is set to shift from a primarily offshore-revenue model to an onsite-offshore model, companies and experts tracking the sector said.

“We see the BPO industry changing. Based on the availability of skill and cost, about 15-20% of work will eventually be done in local geographies,” said Sanjiv Kapur, senior VP and head of BPO at Patni Computer Systems.

Source:http://economictimes.indiatimes.com/infotech/ites/BPOs-look-to-expand-footprint-in-US-as-realty-labour-costs-fall/articleshow/5736594.cms

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Problems in Europe not to affect IT firms

March 29th, 2010

However, currencies, elections remain concerns.

Despite a debt crisis in Greece, Spain, and Portugal, other countries in Europe, such as Germany and France, besides the Nordic region (Sweden, Norway, Finland, Denmark) and Benelux (the Netherlands, Belgium, Luxembourg), are expected to continue and, in some cases, even increase their outsourcing and offshoring work to low-cost countries like India.

“Though Europe is still fragile, we are certainly seeing an uptick in outsourcing, as well as offshoring from European clients. Deals are getting shorter and smaller in duration, but it certainly is increasing. To give you an idea of the 800 inquiries that we received last year from European clients, about 90 per cent asked us about offshoring,” explains Gilbert Van Der Heiden, Gartner’s research director for information technology (IT) sourcing.

The UK, according to Gartner’s forecast on enterprise IT spending for 2010, was expected to witness a growth rate of 3.8 per cent for 2010, while Germany was expected to grow by 3.2 per cent. For France, it was 4.3 per cent and the Nordic regions, 4.2 per cent. While Benelux is expected to clock a 4.6 per cent growth rate.

Sridhar Vedala of Quantum Step, a global sourcing company, concurs. He says earlier European customers started with staff augmentation but as they see the cost advantage, they are looking beyond that and want to partner at a strategic level. “Other than the economic downturn and need to cut cost, European customers use a large number of contractors. Due to the immediate cost savings initiatives, they are looking at replacing expensive contractors with offshoring,” he says.

IT firms also agree that Europe is much more positive to offshoring than it was before the global meltdown hit. “European clients are much more open for discussions now. We have seen some good traction in the government and the healthcare segment,” says a senior executive of a large IT firm. But, he adds, some immediate concerns are the upcoming UK elections and the fluctuation in the currency.

“The Europe crisis will not have much of an impact on Indian IT service providers. The impact will be on valuations due to the currency movement, but this will not impact the deal flow. Similarly in the UK, the incumbent government is under huge pressure to reduce cost,” says Peter Bendor Samuel, Chief Executive Officer, Everest Group.

Currency volatility is indeed a concern. From January 1 till date, the euro has depreciated by almost nine per cent to the rupee. Similarly, the dollar has appreciated by seven per cent to the euro over the same period. As for the pound, it has depreciated against the rupee by almost 9.6 per cent since the beginning of 2010.

And, more than 25-30 per cent of revenues of the Indian IT firms come from Europe, especially the UK. For the top three IT firms, the revenue contribution from Europe is over 25 per cent. A one per cent appreciation (or depreciation) in the currency means a 40-basis points positive or negative benefit on the operating margins of companies. This particular volatility is expected to have a 0.9 to 1.3 per cent cross-currency impact for the quarter, predict analysts.

Another concern is over the upcoming UK elections. A case in point is the recent £600 million, 10-year, outsourcing contract awarded to Tata Consultancy Services from the UK’s Personal Accounts Delivery Authority to administer the National Employee Savings Trust scheme. The Conservative Party has said it’d review the contract if it comes to power.

“Elections in UK are a whole different issue. Depending on who comes to power, there could be some impact on outsourcing. Issues in the UK will be around employment. Offshoring will be an election topic,” agrees Vinu Kartha, Vice President, Tholons, a strategic advisory firm for global outsourcing.

“Europe has some serious challenges. The population is ageing, and they are running out of skills. They will have to look at outsourcing and offshoring. Most of the large players have benefited from this. It iss for the others, the medium-sized players, to adopt this,” remarks Vikram Gulati, Director of Quantum Step.

Source:http://www.business-standard.com/india/news/problems-in-europe-not-to-affect-it-firms/390040/

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IT investment pledges plunge 63% in ecozones

March 29th, 2010

INVESTMENT PLEDGES in the country’s top sunrise sector, information technology (IT) services, have fallen, an official said late last week.

FIRMS may have overestimated demand and are thus holding off from investing.
The Philippine Economic Zone Authority (PEZA) registered just P392 million in investments slated for IT parks in the first two months of the year, down 63.4% from the P1.07 billion recorded in the same period last year, the agency’s public relations head Elmer H. San Pascual said in a telephone interview.

Companies may have overestimated demand when they expanded facilities last year and are thus holding off on new investments, an industry expert said.

The decline comes at the heels of reports that business process outsourcing (BPO) growth slowed last year.

Sales grew by 19% to P7.2 billion in 2009, slower than the 24% posted in 2008, according to the Business Processing Association of the Philippines (BPA/P). The industry group is targeting a faster 32% growth this year.

So far IT parks — whose locators accounted for 55.5% of total industry sales last year — have received less investment pledges, Mr. San Pascual said.

Sought for comment, BPA/P director Danilo L. Reyes pointed to overcapacity as the possible culprit.

“Investments were done in late 2008 and early 2009. But the pick-up has been slow,” Mr. Reyes said in a telephone interview yesterday.

“Because of the downturn, the capacity built up has not been totally filled up. There might be excess requirement,” the BP/AP official explained.

While the downturn may have prodded firms to outsource non-core operations to cut costs, the number of clients, especially in the banking sector, were reduced in the midst of takeovers.

“They were still consolidating their requirements, so decisions to outsource did not happen,” Mr. Reyes said.

“But we should be expecting an uptick in investments in the second or third quarter this year. It’s just a timing issue,” he added.

Mr. San Pascual similarly brushed off the decline in investment commitments.

“We’re not worried about this. A lot are telling us they are gearing up for new clients still for mid-2010,” he said.

Last year, pledges for IT projects registered with the PEZA grew 23.4% to P14.299 billion from 2008 levels.

Source:http://www.bworldonline.com/main/content.php?id=8488

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Wipro technologies exicutives to present on outsourcing smart grid at CIO utilities summit

March 27th, 2010

The CIO Utilities Summit team is pleased to announce that Wipro Technologies, a provider of integrated business, technology and process solutions on a global delivery platform, has signed on to sponsor and present at the CIO Utilities Summit, to be held at the InterContinental Montelucia Resort in Scottsdale, AZ on April 18-21. Wipro’s presentation will be held in front of an audience of CIOs and IT executives on Monday, April 19 at 12:25p.m.

The CIO Utilities Summit is an opportunity for technology leaders from the utilities sector to network with their peers, discover new IT solutions and learn about the latest technology trends. The event’s agenda topics, chosen by IT end-users, include: smart grid, managing innovation, energy optimization, predictive analytics and more.

Wipro enhances the profitability of utilities companies by offering solutions that impact operational cost and have a positive impact on revenues. A few of Wipro’s solutions for the utility industry include: work method standardization, smart agent workspace, and remote diagnostic solutions for energy trading and risk management. Wipro has more than 2,500 professionals dedicated to the utilities practice, including individuals with expertise in working with government/municipal owned utilities, cooperatives, investor owned utilities and independent system operators.

“Wipro offers top-of-the-line technology solutions and we are happy that they have decided to sponsor the CIO Utilities Summit. Our CIO and executive attendees will greatly benefit from Wipro’s participation by attending their presentation on outsourcing smart grid and learning about the IT solutions they offer utilities companies,” said Ross Abbott, Event Director, CIO Utilities Summit.

Wipro executives planning to attend the event include Eric Smith, Global Head of the Smart Grid Practice; Arun Krishnamurthi, Vice President of Energy & Utilities; and John Gustafson, Senior Vice President of Americas.

With a strategic agenda and cutting edge technology solution providers, the CIO Utilities Summit has quickly become the must-attend event for technology executives in the utilities industry. For more information about the event, please visit www.cioutilitiessummit.com.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=361542&Itemid=34

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