The Createch Group’s Asset Management Solutions (AMS) business unit, announced today that Livingston Technologies, an affiliate of the Saint Barnabas Health Care System (SBHCS), New Jersey’s largest integrated health care delivery system, has selected the IBM Maximo for Service Providers Add-On Solution and has chosen The Createch Group to provide the implementation and the support services.
Livingston Technologies will use the system to manage the technology delivery, the facilities maintenance and the engineering services to a wide array of facilities/businesses that have outsourcing agreements in place.
“Maximo for Service Provider will help us to deliver better service to our customers”, said Bill Cuthill, Managing Director of Livingston Technologies. “It will enable us to manage our operations effectively against customer expectations, to manage risk as well, to drive efficiencies, and ensure to keep our customers satisfied. We will have a competitive advantage in delivering facilities management services to our own facilities, and other third party healthcare ones.”
Maximo for Service Providers is an add-on to Maximo, the leading system in the Enterprise Asset Management (EAM) market, and for Outsourced Managed Service Providers in particular. The Service Provider version helps service organizations to manage and maintain customer assets through a suite of applications that handle customer agreements, supplier contracts, service delivery and billing. It allows service providers, as well, to deliver differentiated services to better manage customers’ assets while supporting each customer’s established service levels.
“Our Maximo for Service Provider expertise is second to none,” said Mike Popovic, Senior Vice-President, AMS business unit, at The Createch Group. “We’ve successfully completed many Maximo for Service Provider implementations around the world and we have actively participated in the development of this add-on solution”.
The Createch Group is a recognized leading implementer and expert of the Maximo for Service Provider solution from IBM. The Createch Group has been involved in the product initial development, and implemented already this solution for many early adopters.
Source:http://www.marketwatch.com/story/the-createch-group-implements-another-ibmr-maximor-service-provider-solution-at-livingston-technologies-2010-03-10?reflink=MW_news_stmp
