Archive for April, 2010

In IT stocks, runner-up beats number one

April 23rd, 2010

Being in second place in terms of outsourcing revenue hasn’t stopped Infosys Technologies from being the number one IT stock pick for the moment.

India’s top three software service exporters – Tata Consultancy Services, Infosys and Wipro (which reported results Friday) – have all shown better-than-expected fourth-quarter performance, but Bangalore-based Infosys still seems to be the preferred large-cap IT stock.

Much of this optimism surrounding Infosys is due to its forecast for the current fiscal year, and the superior business volume growth seen in the quarter that just ended.

Infosys has said that it expects revenue of $5.57 billion to $5.67 billion in the year that began April 1, up 16%-18% from the previous year, and said earnings will likely be $2.40-$2.50 per American Depositary Share, up 4.3%-8.6%.

Also, it saw outsourcing work rise about 5.2% from January through March, against 4% for TCS and 4.1% for Wipro. It added 47 new clients versus 39 for TCS and 27 for Wipro.

All of that, coming from a company that is known to be conservative on forecasts, has left analysts expecting even more.

Brokerage CLSA expects a much stronger 28% year-on-year dollar-revenue growth in FY11, while saying that the larger TCS should settle around 23%. Unlike Infosys, TCS does not give an outlook.

RBS, which also rates Infosys as its preferred play, says the 16%-18% revenue guidance beats expectations and supports its forecast of compounded annual growth rate of 25% in revenue over FY10-FY13. The brokerage raised its price target to 3,260 rupees from 3,150 rupees post the results.

Infosys was last seen trading up 0.4% at 2,728 rupees against a 0.7% gain in the Sensex.

Wipro posted a better-than-expected 20.7% increase in fourth quarter net profit at 12.14 billion rupees. But the firm expects muted growth in IT services revenue to $1.190 billion to $1.215 billion in the first quarter through June from $1.180 billion in the fourth quarter, without considering currency volatility.

Infosys’s stock has only rallied 89% in the last 12 months, lagging TCS and Wipro, which have soared 124% and 177%, respectively, leading some analysts to say that the stock offers a larger potential upside.

Source:http://blogs.wsj.com/indiarealtime/2010/04/23/in-it-stocks-runner-up-beats-number-one/?mod=wsj_india_main

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Dell services planning to become major IT consultancy

April 23rd, 2010

Senior management at Dell in Ireland have confirmed that following the company’s US$3.9bn acquisition of Perot Systems last year it is focusing on becoming a major outsourcing and managed services provider competing with HP, IBM and big five consultancies.

Once it just made the machines, now it’s planning on providing the services. In September last year, Texas-headquartered Dell acquired the IT services provider Perot Systems. “We consider Perot Systems to be a premium asset with great people that enhances our opportunities for immediate and long-term growth,” said Dell founder and CEO Michael Dell at the time

Source:http://www.siliconrepublic.com/news/article/15989/cio/dell-services-planning-to-become-major-it-consultancy

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MphasiS enters Lanka with IT jobs and training

April 23rd, 2010

MphasiS, one of India’s largest and fastest growing IT services companies is to start operations in Sri Lanka, mid this year.

In line with its operations and reputation in India, MphasiS Lanka plans to become one of the largest IT/BPO/KPO operations in Sri Lanka.
As of now the company has a strong presence across India, Singapore, China, Japan, Europe, North America and Australia.

Working with the aim of delivering global infrastructure technology outsourcing, applications services outsourcing and business process outsourcing services through a combination of technology know-how, domain and process expertise, MphasiS comes into the Sri Lankan market with operations worth US$ 3.5 m.

The MOU in this regard was signed by BOI Chairman/ Director General Dhammika Perera and Director, MphasiS Lanka M.G.Raghuraman. With its entry into Sri Lanka, MphasiS will provide immediate career opportunities and its unique, first of its kind India scholarship program.

MphasiS plans to set up an offshore delivery center in Colombo, which will be an extended arm of the various locations that MphasiS operates in India. The Sri Lankans hired for their India operations would form a pilot team of key employees who will learn various processes and work culture of MphasiS and its clients, by getting trained on the job at different locations in India.

The training and learning that these employees acquire during their stay in India will enable them to create a similar work atmosphere and culture at our centre in Colombo, on their return to MphasiS Lanka office.

The centre which would be operational by the middle of 2010 will start work with 500 employees, gradually increasing this number to up to 2,000 employees over the next three years.

The centre will provide applications, BPO and ITO services to clients globally.

MphasiS chief corporate development officer Dinesh Venugopal said, they see the entrance into Sri Lanka as a positive move since they have identified a rich talent pool in the country, which we hope will help our company diversify and grow.

Also, MphasiS’s investment into Sri Lanka will fuel our growth into emerging destinations for IT outsourcing.”

The ‘MphasiS Career Fair’ for potential professional recruits will be held on the May 9 and 10, at the Cinnamon Grand, Colombo, where they will seek out individuals with talent, passion and the will to excel, keen on succeeding with a dynamic, international company.

Source:http://www.dailynews.lk/2010/04/23/bus02.asp

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Wipro net income climb 21% as software demand rises

April 23rd, 2010

Wipro Ltd. reported fourth-quarter profit rose 21 percent as global demand for computer services sold by India’s third-largest software provider increased.

Net income climbed to 12.1 billion rupees ($271.6 million) in the three months ended March 31, from 10 billion rupees a year earlier, the Bangalore-based company said today. Profit compared with the 12 billion rupee average of 36 analyst estimates compiled by Bloomberg.

Wipro joins industry leader Tata Consultancy Services Ltd. in reporting earnings that signal demand for India’s software services is gathering steam as companies worldwide revive technology spending after the worst economic crisis since World War II. The new orders pipeline, almost frozen nine months ago, is now “increasing quarter after quarter,” Suresh Vaswani, joint-chief executive officer at Wipro’s information technology unit, said last month.

“Managements now look at outsourcing in a more favorable light, it’s a lesson taken away from the crisis,” Tarun Sisodia, an analyst at Anand Rathi Financial Services Ltd. in Mumbai, said before the results were announced. “Budgets that had been slashed before are coming back on line, so the total outsourcing done this year is going to be greater.”

Wipro fell 0.1 percent to close at 704.25 rupees in Mumbai yesterday. The stock price almost tripled last year trailing Tata Consultancy’s 214 percent gain. The benchmark Sensitive Index advanced 81 percent in the period.
Fourth-quarter sales climbed 8.2 percent to 69.8 billion rupees, missing the 71.1 billion rupee analysts’ estimate.

Source:http://www.businessweek.com/news/2010-04-22/wipro-net-income-climb-21-as-software-demand-rises-update1-.html

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Infy, Wipro, TCS, IBM in race to manage Bharti-Zain’s IT network

April 23rd, 2010

Bharti Airtel has invited bids to outsource operations worth over a billion dollars for African assets it recently acquired from Kuwait’s Zain Telecom, suggesting it is looking for better deals than those being offered by its existing partners.

India’s largest mobile phone company has invited bids for IT-related services as well as the management and maintenance of mobile and landline networks in 15 nations as it looks to replicate the success of its low-cost model of operations in Africa.

“The three big Indian IT firms (TCS, Infosys and Wipro) along with IBM are in the race as Bharti Airtel is looking for the best deal,” an executive with direct knowledge of the deal said. Another industry executive said that Bharti may be looking to diversify its partner base as “it would not want to risk putting all its eggs in a single basket.”

Since 2004, IBM has been handling Bharti IT requirements in a first-of-its-kind deal globally.

This executive added that Ericsson and Nokia Siemens, which maintain and manage Bharti Airtel’s networks in India through multi-billion-dollar contracts, are not guaranteed similar deals with Zain.

“Nokia Siemens and Ericsson will have to compete with China’s ZTE and Huawei and bids have already been called for,” this person said. While Bharti has maintained it will take its partners along when it goes overseas, it has also been open to engaging with new vendors who offer a better deal. For instance, Bharti awarded the contract to build, manage and maintain its networks in Sri Lanka to China’s Huawei.

Franco-American telecom gearmaker Alcatel-Lucent may also be a potential bidder for the African deal; it bagged a $500-million contract from Bharti last year to manage its fixedline networks in India.

Outsourcing all key operational functions , a concept pioneered by Bharti Airtel, is the key to its low-cost-high-usage business model that has enabled the telco to build a base of over 125 million customers in India and emerge as the country’s largest operator by both customers and revenues. Replicating this outsourced model of operations in Africa will be the key to returning Zain to profitability.

Bharti Airtel’s 10-year deal with IBM was originally estimated to be worth $750 million but it has already crossed $3 billion, an industry executive with knowledge of the contract said. Bharti had also outsourced the IT needs for its Sri Lankan operations to the US-headquartered company. Riding on the success of its deal with Bharti, IBM signed similar outsourcing agreements with Vodafone and Idea Cellular worth $1.2 billion and $900 million, respectively, in 2008. Last year, IBM signed a similar deal with Malaysia’s Maxis to manage its IT operations.

Indian IT firms have also had a fair share of success and have walked away with a string of recent telecom outsourcing deals. Etisalat DB recently awarded a contract worth $400 million to Tech Mahindra, while Unitech Wireless, in which Norway’s Telenor holds a controlling stake, has outsourced its IT infrastructure management to Wipro in deal worth about $500 million.

Source:http://economictimes.indiatimes.com/Airtel-invites-bids-to-manage-Zain-Africas-IT-network/articleshow/5846771.cms

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The Real deal on outsourcing 24 hour answering services

April 23rd, 2010

Why you need to outsource your company’s order taking and processing services isn’t so much a question of necessity as of efficiency. Several things come into play with an outsourced partner working the grub for you.

Real time, one language

Your customers get the help they need in real time in a language they speak and understand. Your order taking and answering service provider handles your client’s incoming calls, topped with warm customer care. Talk about productivity by the minute you save time and expense while having more control of your own income-generating campaign.

Made to order

Since your offshore partner offers customized order-taking and answering services, no customer is so hard to please as to turn to other service providers. Your offshore team is well- trained and has been per-hired to meet your company’s target market.

Always up, your time

Nor can you ignore the superior technology and skills that your offshore team uses to be able to keep up with the global race. They can work with overflow calls long past your business hours, even when your in-house team can’t. More than ever, today’s customers are demanding of time and attention, and these only a well chosen offshore partner can provide. This comes along a with a 24-hour messaging system that’s not generated by machines, all right. Your offshore answering service provider banks on its associates and receptionists who can take in, forward and manage calls of every kind.

First and second language

If language proves an issue, then there are call centers that offer bi-lingual answering services. For customer whose first language is not English, they can choose Spanish, French, German, Italian and Chinese speaking associates for customer-friendly conversation regarding certain issues.

Aside from that, you actually hit two birds with one stone when you outsource your company’s order taking and answering services. Imagine your sales force multiplied, thus your company taking on a more aggressive telemarketing hunt. This is so because your offshore partner provides pre-sales questions, market research and surveys to help you identify your captive market.

No call unanswered

You waste no time when you’re working with an offshore order taking and answering specialist. Your leased staff does not leave any call unanswered, leaving your chance at winning over a potential client to waste. What’s more, your offshore team works seamlessly with your own so your customers can’t tell any difference at all.

The oft-told tale when someone goes into outsourcing answering and order taking services is, the bouncy figures at the bottom of the book say it all. You can’t go wrong with this, not with two teams on the offensive.

Source:http://www.gotarticles.co.uk/business/customer-service/the-real-deal-on-outsourcing-24-hour-answering-services/

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India’s Wipro reports 21-percent rise in profit

April 23rd, 2010

India’s third-biggest software company Wipro on Friday said fourth-quarter net profit rose more than a fifth as the firm bagged several large deals amid a broad uptick for the sector.

Net profit for the three months to March was 12.09 billion rupees (270 million dollars), up 21 percent from 10.01 billion rupees the previous year under international accounting norms.

Analysts had forecast a net profit of 12 billion rupees for the Bangalore-based outsourcing firm.

“We have seen a strong quarter of broad-based volume-led growth,” Wipro chairman Azim Premji said in a statement. “The business environment is returning to normal.”

India’s other software giants, TCS and Infosys Technologies, also reported better-than-expected earnings for the last quarter and gave a positive business outlook.

After the global economic slowdown of the past two years, the country’s IT sector concentrated in the hubs of Bangalore, Hyderabad and New Delhi is hiring again and expanding fast.

Premji said global clients who were “fence-sitters” earlier due to the global slowdown were now willing to make decisions on investments.

“We expect IT budgets to be more and, importantly, to be spent,” he told reporters at the company’s Bangalore headquarters.

Wipro secured several deals in the quarter, including a seven-year strategic agreement with US-based insurance giant Main Street America Group.

It also signed a multi-year partnership with global consumer electronics retailer Best Buy Co to provide technology services.

For the quarter, revenues rose eight percent to 69.83 billion rupees, the company said in a statement to the Mumbai stock exchange.

For the full year ending March, Wipro’s net profit rose 18 percent to 45.93 billion rupees, while full-year revenues rose six percent to 271.24 billion rupees.

Wipro shares rose as much as 3.5 percent to 728 rupees after the earnings, before slipping to 702 rupees, on profit taking, down 0.04 percent, on the Mumbai stock exchange.

Source:http://www.physorg.com/news191218414.html

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