Archive for April, 2010

Well-managed outsourcing vital to public sector employment, says REC

April 20th, 2010

Well-managed outsourcing will be of paramount importance in the public sector as government spending is cut.

This is the view of the Recruitment and Employment Confederation (REC) following a forecast from the Chartered Institute of Personnel and Development that 500,000 public sector jobs could be cut over the next five years.

The REC said expenditure cuts in the public sector could be counter-balanced by growth in the private sector jobs market.

However, the organisation has called on the government for “deep rooted reform” in order to deliver sustainable employment.

Kevin Green, the REC’s chief executive, said: “Effective procurement, well-managed outsourcing models and flexible staffing arrangements will be core elements of new resourcing strategies over the coming years.

“This is where the debate must focus rather than on ‘guestimating’ numbers of job cuts.”

Source:http://www.brookson.co.uk/news-and-press/19730034/wellmanaged-outsourcing-vital-to-public-sector-employment-says-rec.aspx

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Offshore call center seeing strengthening economy

April 20th, 2010

Call center outsourcing firm, HRS Offshore Telemarketing, is seeing growth in its telemarketing and lead generation business. Offshore Telemarketing had provided telemarketing and appointment setting outsourcing from their call center in the Philippines. The telemarketing company has not increased its marketing spend, but has seen a spike in business nonetheless. “The falling unemployment rate in the US definitely seems to be helping”, said public relations manager Christopher Warren. The US economy created 162,000 jobs in March according to a report issued earlier this month. The unemployment number is directly tied to HRS business, as fewer job seekers translates into an increase in demand for their services.

HRS opened a call center in the Philippines prior to the near collapse of the global banking system. They have provided voice related services including telemarketing, customer service, lead generation, and appointment setting to clients in the United States, Great Britain, and Australia. The company is optimistic that a strong economy will lead to strong business moving forward.

“We expect increased demand in business services to lead to an increase in demand for consumer services”, Warren continued. The uptick in business has been primarily centered around telemarketing outsourcing. Businesses seeking B2B appointment setting and lead generation account for the majority of new business. HRS expects an increase in demand for customer service agents as the US consumer continues to strengthen. As businesses see increased orders for products and services they will need representatives to handle customer service questions. “You don’t need customer service if you don’t have any customers”, said Warren.

Source:http://www.i-newswire.com/offshore-call-center-seeing-strengthening/32324

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

How will virtualisation and cloud computing change security?

April 20th, 2010

Astaro’s Gert Hansen examines why virtualisation and cloud computing can provide more efficient management and automation of non-critical IT functions while, at the same time, doing so in a secure manner

Getting the most out of existing IT resources is one of the biggest concerns for organisations at the moment, as budgets remain tight and any economic recovery is still fragile at best. In this environment, cost-saving technologies such as virtualisation and cloud computing will continue to figure in most enterprise IT infrastructure discussions.

Virtualisation has already proven its worth in delivering ROI through server consolidation and better use of resources. The use of virtualisation across servers and desktops is widely anticipated to continue growing. Cloud-based systems and the success of IT service outsourcing have demonstrated how centralised remote computing approaches can deliver services to users in a more efficient way as well. But how are these new IT infrastructures affecting IT security strategies?
Virtual security, secure virtualization

Research from analyst firm Gartner in 2009 stated that around 16% of all servers within enterprise IT environments are now virtualised, increasing to around 50% by 2012. Virtualisation platforms are now supporting production workloads, rather than just existing in testing and development environments. VMware now has over 150 000 customers, while Microsoft and Citrix have thousands of happy customers as well. Take-up of the technology has been moving beyond the larger enterprise deployments and into smaller businesses.

As with any technology that is growing in importance, regardless of organisation size, it is expected that malware writers will begin attacking these virtualised environments, looking for vulnerabilities either within the hypervisor layer or to exploit opportunities within the guest VM environments. The overall aim will be to hijack workloads or steal critical data.

However, too often the security team is left out of discussions when it comes to virtualisation, leading to strategies either being put on after the virtual infrastructure has been designed and implemented, or gaps being left. As the use of virtualisation spreads into more production environments, security has to be a core concern. This includes evaluating business continuity aspects, as the proportion of workloads affected by an outage or virus attack will be much higher in a consolidated environment.

The security industry has begun working on ways to keep virtual environments secure, both from a product perspective but also as an industry. An example of this is the Payment Card Industry’s Special Interest Group around virtualisation and security, where vendors, major retailers and other industry experts have come together to provide best- practice information to the wider community around protecting credit card information.

In order to keep virtualisation deployments secure, a mixture of traditional IT security skills and awareness of new techniques is required. Virtualisation does bring in opportunities to simplify how IT is being run, but it adds its own complexities as well. Traditional tasks such as patching can be more difficult due to the additional layer of virtualisation software, while virtual machines can move around the IT estate as business demands and workload priorities evolve, making network design potentially more challenging.

In this fluid environment, planning and awareness of the possibilities that virtualisation can provide is important. Taking a proactive approach, such as keeping virtual and physical network traffic separated through use of VLANs, is a good first step. Installing intrusion prevention and firewall systems at the edge of the virtual infrastructure that can monitor and inspect traffic between the virtual machine host servers is also a valid approach.

Security functions can also be moved onto the virtual infrastructure, which can provide the IT security team with the same benefits of virtualisation that the rest of the business experiences. Virtualised appliances, which include a stripped down OS and the bare functionality required to support a service or a specific task, are also becoming more popular. A research report from IDC in December 2009 stated that virtual security appliance budget allocations will continue to grow over the next year to 18 months, as the total cost of ownership results are better than using separate point software products or dedicated hardware.

By using these virtual appliances, organisations can continue to consolidate their IT kit and still get the results that physical appliances can deliver. If a security system requires more horsepower, then the amount of resources can be scaled up to meet demand. Similarly, if a service is running idle, then it can be scaled back. This level of flexibility is not available with hardware or software versions, where capacity planning can be an issue.

From a planning perspective, virtualisation may be entering the mainstream, but the rules of security are still being set. In order to get the most out of virtualisation and security, both disciplines have to be borne in mind from the start.
A cloudy future?

Depending on who you talk to, cloud computing is either the greatest thing to hit IT or the latest in a long line of marketing exercises. The truth, of course, lies somewhere in between. The most common definition of cloud computing is using the internet to deliver a reliable service to users, where the amount of that service can be scaled up or down depending on demand. Whereas this is similar to previous models such as managed services or application service providers, the main difference is in how you pay for cloud computing. The ‘pay-as-you-go’ billing model that real cloud services can offer make the approach attractive to organisations where funding for new IT projects is proving difficult to come by, and ongoing costs are preferred to upfront investment.

Whatever your opinion of cloud computing is, it has the potential to make IT service delivery more efficient and cost-effective. The biggest barrier to take-up of cloud services is around security, as organisations are giving up control of their data to outside providers. In industries where regulations on data retention and ownership are in place, moving over to the cloud may be impossible without establishing firmly defined standards, which will not be developed for at least a few years. No matter how attractive the potential savings, establishing trust and understanding around cloud computing will continue to be the largest hurdle to overcome with customers.

For organisations looking at their options for the cloud, the most important points to understand are where any data that is handed over will actually reside, and what regulation has to be followed. This will depend on the type of data that is moved over to the cloud provider; essential business records or personal information may have to be kept secure at a company’s head office, whereas non-critical information or archived material can be moved off-site.

Even though the data is stored by another company, it is the responsibility of the customer to ensure that this information is secure and that data protection rules are followed. If moving over to a public cloud provider does not suit the business, or if there are rules restricting information from being moved outside a country’s boundaries, then taking a trusted local partner that can remotely manage the systems on your premises can be a suitable ‘halfway house’ that can deliver the cost benefits of full cloud computing, while retaining some control.

Security providers are also looking at how the cloud can make procedures more efficient. The value of taking a cloud-based approach here for the organisation is in managing the process more efficiently, rather than hosting the products or service on-site. The most common examples of where cloud-based services can be effective are for those tasks where the business does not benefit from them being run well, but is hampered if they are not properly managed. Email archiving is a good case in point: there is little competitive advantage to be gained from this technology, so handing it over to a cloud service can provide better return on investment and reduce costs associated with storage compared with managing it in-house.

Best practices are building up around virtualisation and cloud computing, as the technologies become used across more companies and new offerings reach the market. For the IT security team, virtualisation and cloud computing can provide more efficient management and automation of non-critical IT functions.

In an age where IT resources are more stretched than ever before and the pressure is on to deliver better results on static budgets, this represents a significant opportunity to deliver the results that businesses need to remain competitive. As these technologies move into production, the right security planning can ensure that the use of virtualisation or cloud computing actually delivers the promised benefits.

Source:http://www.infosecurity-magazine.com/view/8841/comment-how-will-virtualisation-and-cloud-computing-change-security/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

US public safety outsourcing & 3rd party expenditures by level, 2009-2014 include annual growth rates

April 19th, 2010

Research and Markets has announced the addition of the “US Public Safety Outsourcing & 3rd Party Expenditures By Level, 2009-2014″ report to their offering.

This Excel-based Data-rich Deliverable (DRD) that is part of the Public Safety & Business Managed and Hosted Services subscriptions includes market intelligence on expenditures for Public Safety by level. Compass Intelligence defines IT outsourcing as expenditures on services rendered by 3rd parties, including IT outsourcing companies. Public Safety includes all establishments of Law Enforcement, Fire, and EMS/other. The forecast includes applications spending on Public Safety from 2009 to 2014 broken out by Fire, Police, and EMTs. Public Safety is a subset of state and local government, and includes fire, police (includes corrections), EMT, and other related-offices as it pertains to keeping the public safe and secure.

The Expert Guide for this deliverable is Stephanie Atkinson.

Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.

Sources: Our segment and market forecasts, which include business expenditures, market demographics, and usage and adoption statistics, are built using multiple sources, including our proprietary research.

These sources include, but are not limited to:

* Secondary research
* Government data and statistics (e.g. department of commerce, federal communication commission, bureau of labour statistics and us census bureau)
* Primary research
* Vendor-based research
* In-depth interviews with key decision-makers (where relevant)

We select data sources to provide greatest degree of perspective on each market or segment, in addition to the highest level of data accuracy, stability, and consistency over time.

Source:http://www.earthtimes.org/articles/show/research-and-markets-us-public,1255087.shtml

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

IT officials bullish on RP – BSP survey

April 19th, 2010

Officials of different business process outsourcing (BPO) companies operating in the country believe more multinational companies are likely to set up shop in the Philippines, a survey conducted by the Bangko Sentral ng Pilipinas (BSP) showed.

The “survey on information technology and IT-enabled services for 2007 and 2008 conducted by the BSP showed more companies engaged in IT are expected to take advantage of lower costs in cheaper locations, including the Philippines.

“Top officials of different outsourcing companies and associations remained bullish on the prospects of the industry, citing that multinational firms are likely to outsource to cheaper locations like the Philippines to trim down costs,” the survey stated.

The survey showed that the Philippine IT and IT-enabled service industry remained resilient amid the global financial crisis, as shown by the results of the 2007-2008 BSP survey on the industry. 

The total revenue of the industry grew at a rapid double-digit rate of 44.8% to $6.3 billion in 2008 from $4.4 billion in 2007.

“The industry continued to grow at a rapid double-digit rate of 44.8%, although this was slightly lower than the 50.3% growth in 2007,” the BSP added.

IT-enabled services exports rose 51.5% to reach $5.3 billion in 2008 from $3.5 billion in 2007. Export earnings comprised about four-fifths of total industry revenues in 2008 and 2007. All sub-sectors reported that more than 70% of their revenues were sourced from exports, with the animation sub-sector having the highest export-to-revenue ratio of 95.8% in 2008.

Total equity investments in the industry amounted to $2 billion as of end-2008. Of the total amount, about 93.3% or $1.8 billion represented foreign equity participation.

More than half or 54% of the foreign equity investments amounting to $986 million in 2008 and 54.2% amounting to $445 million in 2007 were accounted for by American investors while Japanese investors cornered a 20% stake.

Employment in the IT and IT-enabled services industry jumped 30.8% to reach 355,135 persons in 2008 from the 271,556 employment level in 2007. Likewise, total compensation paid by the industry increased 29.7% to $2.8 billion from $2.1 billion.

The survey covered a total of 648 companies in 2008 from 624 in 2007. Survey results were based on an overall response rate of 59.9% and 55% in 2008 and 2007, respectively. Respondents included companies engaged in the operation of call centers, medical and legal transcription, animation, software development and other BPO activities. 

These companies represented the different IT and IT-enabled service industry associations as well as those registered with the Department of Trade and Industry (DTI)-attached agencies namely, the Philippine Economic Zone Authority (PEZA) and the Board of Investments (BOI).

Source:http://www.abs-cbnnews.com/business/04/19/10/it-officials-bullish-rp-bsp-survey

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Web development at Hiddenbrains brings single platform for comprehensive web solutions

April 19th, 2010

Surfing web for appropriate IT services is common practice after the economic outsourcing trends adopted by the business companies. A large number of offline businesses from different industries are regularly coming on the web to globalize their business for the last many years. Web is the source of global exposure for business companies as well as source of IT services

for economic web development. The search for appropriate and customized business website development has increased rapidly on the web. HiddenBrains is the professional web development company announces Comprehensive IT services & PHP Web Development with Hire Dedicated Developer Program. Company is well-organized with professionals like expert web developers, designers, and SEO professionals.

HiddenBrains offer a series of IT services like Ecommerce Solutions, Open Source Customization, Software Development, Website Development, Application Migration, Rich Application Development, Website Designing and eMarketing / Internet Marketing. Company provides a single platform for short & medium sized companies as well as large companies and offers economic & customized web development services. Web developers & designers are proficient & talented to utilize various technologies, programming languages and web development tools.

“We are committed to provide high quality & customized web development services to novice and established businessmen,” states Ram Chauchariya, CEO of HiddenBrains.” Company also provides “Hire dedicated web developers” proficient in different technologies and programming languages to meet specific requirements of clients. Clients can save up to 60% of development cost by hiring specific programmer. For providing robust web development services, company professionals use a wide range of core & latest IT technologies, frameworks, programming languages, databases and other web development tools.

Source:http://www.pr-inside.com/web-development-at-hiddenbrains-brings-r1838408.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Electrolux IT solutions awards accenture multi-Year application development and management services contract

April 19th, 2010

Accenture will provide Electrolux IT Solutions AB, a subsidiary of Electrolux, with application development and management services in a global multi-year outsourcing agreement. Financial terms were not disclosed.

Under the terms of the agreement Accenture will develop and manage a portion of Electrolux’s existing portfolio of enterprise applications including JD Edwards, Cognos, and Lotus Notes through a centralized global delivery model to help accelerate its current information technology (IT) transformation program. This transformation program is designed to enhance operational efficiency, reduce technology costs, and better anticipate and meet future business demands. Also under the agreement, Accenture will continue to provide application development services for SAP applications which were covered by a contract signed in 2008.

The services will be delivered to Electrolux in 22 countries through Accenture’s Global Delivery Network including delivery centers in India (Hyderabad), with local service management in Sweden, Germany, the United States, Brazil, Thailand, Australia and China.

“The decision to outsource the development and support for JD Edwards, Cognos, and Lotus Notes will ensure the availability of skills and resources to fulfill future delivery requirements,” said Bertil Norberg, CIO at Electrolux. “Given its global competitiveness combined with its deep experience with application outsourcing, Accenture is a natural choice to handle future development and management of the enterprise applications.”

“We are very pleased to have been selected to work with Electrolux in managing and further developing the company’s enterprise applications,” said Peter Meinhardt, country managing director for Accenture in Sweden. “We look forward to delivering flexible and cost-effective services that will enhance enterprise solutions at Electrolux and support the company’s future development.”

Source:http://www.marketwatch.com/story/electrolux-it-solutions-awards-accenture-multi-year-application-development-and-management-services-contract-2010-04-19?reflink=MW_news_stmp

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes