Archive for April, 2010

AT&T divests 8.1 pct stake in Tech Mahindra

April 29th, 2010

AT&T Inc. on Wednesday said it has divested its 8.1 percent stake in Tech Mahindra Ltd., an Indian telecom outsourcing firm.

AT&T exercised an option to sell 9.9 million shares of Tech Mahindra in March, as outlined in a 2005 agreement. The terms were not disclosed.

But the phone giant said it expects to retain Tech Mahindra as a vendor.

Shares of AT&T, based in Dallas, fell 4 cents to $25.91.

Source:http://www.businessweek.com/ap/financialnews/D9FC8AK80.htm

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Indian companies interested in Telecom contract

April 29th, 2010

Indian technology giants Tech Mahindra and Wipro are bidding for a huge information technology outsourcing contract at Telecom in competition with IBM and Hewlett-Packard, according to a report from Mumbai.

Telecom confirmed this month that it had shortlisted three companies to take over a $1.5 billion contract it awarded to EDS in 1999.

They were believed to be IBM, Hewlett-Packard, which has since taken over EDS, and an Indian outsourcer.

India’s Economic Times identified Tech Mahindra and Wipro as bidders. It did not identify which company was leading the bid, or whether they might have submitted competing proposals.

Sources said a bid led by Tech Mahindra – one of seven companies to have originally submitted proposals to Telecom – would come as no surprise.

Last year Telecom awarded Tech Mahindra a contract worth more than $20 million to overhaul its retail technology systems and provide customers with more self-service options.

Up to 300 people were expected to work on that project, in New Zealand and in India.

Telecom spokesman Ian Bonnar said no announcement was imminent on the project, dubbed Technology Future Mode of Operation (Tech FMO).

Telecom is debating whether to split into two separate companies and sources speculated that could affect its ability to negotiate a contract this year.

Labour communications spokeswoman Clare Curran fears as many as 2000 jobs could be sent overseas as a result of any new outsourcing arrangement. Telecom has dismissed that as “wildly speculative”.

Source:http://www.stuff.co.nz/business/industries/3635467/Indian-companies-interested-in-Telecom-contract

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Outsourcing firms bullish on expansion

April 29th, 2010

BUSINESS process outsourcing (BPO) companies are planning to revise expansion plans “upward,” a survey released by an industry group yesterday showed.

In a statement, Oscar R. Sañez, head of the Business Processing Association of the Philippines (BPA/P), said BPO executives surveyed from February to March found that companies would be expanding their work force between 6% and 50% this year, and would be diversifying into more complex services.

“First, we see a return to optimism and better prospects for rapid growth. Second, the industry is more than just recovering from slower growth in 2009. It is diversifying and transforming as a result of increased demand for non-voice and more complex services,” he said.

The BPA/P had said knowledge process outsourcing has become a new “growth driver.”

The group however noted that survey respondents showed increased concern over the tight labor market. Of 160 respondents, 34% indicated the tight labor market as the No. 1 concern when it comes to offering services from the Philippines. More than half, or 54%, said tight labor market was the No. 1, 2, or 3 concern, up from 44% in October.

Mr. Sañez said lack of skilled professionals might hamper expansion of BPOs. The upcoming elections may also have an impact on investor perception. Majority of respondents said “peaceful, credible, and transparent elections” would somewhat significantly, significantly or very significantly affect perception.

The Philippine BPO industry generated revenues of $7.2 billion and employed around 442,000 employees in 2009. Revenues went up by 19% over 2008’s $6.06 billion.

The BPA/P is expecting the industry to grow by nearly a third to $9.5 billion this year.

Source:http://www.bworldonline.com/main/content.php?id=10073

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Data Protection Laws and Outsourcing

April 28th, 2010

Data protection is a vital aspect of business, especially in the outsourcing industry. Throughout the process of outsourcing, a lot of data both common and sensitive is exchanged between a service provider and its client. In a bid to get more finance and legal outsourcing projects, service providers in many countries are requesting their authorities to come up with a law that can assure the safety of data that is transferred by the client to the service provider to work on a project. The absence of a data protection law makes companies more reluctant to outsource their finance operations to offshore companies.

While some countries have existing laws related to data protection, some countries don’t. India, one of the most sought after outsourcing destinations in the world, also has a data protection legislation in place. In countries like Kenya, data protection laws are on the verge of being developed. “A law on data protection has been held back because it was tied to the Freedom of Information Act. We expect both laws to be approved by the Cabinet in their next few meetings,” said Bitange Ndemo, permanent secretary in the Ministry of Information, Kenya.

According to analysts, banks and similar companies fear litigation that could come with disclosure of customer information, when outsourcing. They believe that even with the presence of a robust data protection law it is risky to outsource banking operations which include sensitive data. According to an international Information and Communication Technologies (ICT) consultant, companies in countries like the U.S.A. refrain from outsourcing projects that contain business-critical data as they fear data leakage.

Source:http://www.flatworldsolutions.com/blogzone/?p=101

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Dell plans ‘fundamental change’ in logistics strategy

April 28th, 2010

Computer firm Dell is planning to revolutionise its supply chain by transferring huge numbers of shipments from air to ocean, according to new reports.

The Journal of Commerce reveals that the firm, which pioneered the build-to-order business model, is planning a “fundamental change” in its logistics strategy which could “set a touchstone for distribution in the technology sector”.

“Dell’s diversification from strictly direct-to-consumer sales to include more retailers has led to increased outsourcing and a recent announcement to begin to move from costly air to slower ocean freight.

If it is successful the practice will likely become more common, as the company strives to compete with rivals such as Hewlett-Packard, which replaced Dell as the world’s No. 1 computer maker and relies heavily on ocean shipping,” the Journal of Commerce stated.

However, the publication went on to caution that shift in Dell’s core supply chain management business model comes with risks – damage, order cancellation, product value decline during shipment – as well as higher inventory carrying costs: “Dell’s inventory turns – a formula dividing the cost of goods sold by its average quarterly inventory – are its shining star and one that stands to fade with a longer supply chain,” it noted.

Source:http://www.procurementleaders.com/news/latestnews/1711-dell-plans-change-logistics/

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BPOs more bullish, revise growth targets

April 28th, 2010

Despite strong reservations on the outcome of the May 10 elections, the business process outsourcing (BPO) industry are revising expansion plans upward, a survey conducted by the Business Processing Association of the Philippines (BPA/P) showed.

BPAP CEO Oscar Sanez said there are two things particularly that stand out in this latest survey – a return to optimism and better prospects for rapid growth, and an industry that is diversifying and transforming into nonvoice and more complex services.

The survey revealed that BPOs are expanding their workforce by 6 percent to 50 percent this year.

The online survey was commissioned by the BPA/P and Outsource2-Philippines (O2P) and conducted by TeamAsia from February 2-March 1.

Sent to 687 industry executives, the survey had a response rate of 23%, or 160 individual respondents. Invitations to the survey were sent to BPO executives in a broad range of services sectors, including voice, back-office services, design and engineering, animation, software, legal, and creative services.

According to Sanez, the rapid growth of the industry has made the issue of qualified manpower of utmost concern. “People issues are still a top concern,” Sanez said.

Based on the survey, 34 percent of respondents indicated that the tight labor market is their number one risk concern when it comes to offering BPO services from the Philippines.

The figure is up from 23% in a similar survey conducted in October last year. In that survey, 44% of respondents said the tight labor situation was the top one, two, or three risk factor associated with operating a BPO services provider in the Philippines. In the latest survey, that number jumped to 54%.

Thirty-four percent of respondents said hiring skilled professionals for knowledge process outsourcing is their number one priority in terms of development issues, suggesting that lack of skilled professionals could hamper expansion.

The number of respondents addressing the tight labor market by providing education and training also increased dramatically, from 26% to 48% of respondents who indicated education and training as their number one priority.

Rspondents indicated that North America and Asia are the principal markets for BPO services providers, with 65% of respondents each indicating their clients are primarily located in these regions. The EU is the next largest market (36%).

In the short term, Sanez said the survey clearly revealed that the May 10 election is on the minds of BPO executives.

Source:http://www.mb.com.ph/articles/255048/bpos-more-bullish-revise-growth-targets

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India IT spend to rise 14 pc in 2010

April 28th, 2010

Information technology spending in India will grow by 14 percent in 2010 to $67 billion on higher investments by retail and utility firms and government departments, research firm Gartner said on Wednesday.

The IT market in India, including computer hardware, software, IT services and telecoms, will rise to about $89 billion in 2013, posting a compounded annual growth rate of 11 percent from 2009, it said.

“As IT buyers expand and mature and consumers increasingly understand the benefits of IT, acceptance of technology will increase, leading to further IT market growth,” Gartner said in a statement.

India’s leading outsourcing firms such as Tata Consultancy Services and Infosys Technologies as well as their global rivals IBM and Accenture are increasingly focusing on deals in India on rising investments.

Source:http://economictimes.indiatimes.com/infotech/software/India-IT-spend-to-rise-14-pc-in-2010-Gartner/articleshow/5867849.cms

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