Archive for April, 2010

“Crowd-Sourcing” IBM to cut 3/4 of its permanent staff by 2017?

April 28th, 2010

Computer Weekly and its sister publication, Personnel Today, claim IBM crowd sourcing could see employed workforce shrink by three quarters
Multinational firms saddled with huge people costs are considering downsizing their permanent workforce and hiring sub-contractors on a scale never seen before – presenting an “enormous” management task for HR.
IT giant IBM told Personnel Today that the firm’s global workforce of 399,000 permanent employees could reduce to 100,000 by 2017, the date by which the firm is due to complete its HR transformation programme.

Tim Ringo, head of IBM Human Capital Management, the consultancy arm of the IT conglomerate, said the firm would re-hire the workers as contractors for specific projects as and when necessary, a concept dubbed ‘crowd sourcing’.

“There would be no buildings costs, no pensions and no healthcare costs, making huge savings,” he said

When asked how many permanent people IBM could potentially employ in 2017, Ringo said: “100,000 people. I think crowd sourcing is really important, where you would have a core set of employees but the vast majority are sub-contracted out.”

He stressed the firm was only considering the move, and was not about to cut 299,000 jobs, as staff would be re-hired as contractors.

An IBM spokesman denied the firm was about to shrink its permanent workforce by three quarters in seven years.

He said: “The comments are without merit. This was pure speculation about future job movements without any basis in fact. In fact, the comments run counter to IBM’s history of growing its global workforce over each of the last eight years.”

What is Crowd Sourcing?
Crowd sourcing is the act of taking a job traditionally performed by an employee and outsoucring it to an undefined group of people on a project-by-project basis, in the form of an open call.
Firms wishing to follow this model could encourage employees to set up a company with 10 or more colleagues, and buy back their services as and when needed.

Threat is Real

I will say upfront that I have no idea which is more accurate, the claims by Personnel Today or IBM’s denial.

That aside, it should be crystal clear that outsourcing is ongoing and a very real threat to a whole gamut of IT professionals. Thus, even if the rumor is not true today, it may easily be true tomorrow.

Trend Watching

I keep wondering how long it will be before the accounting profession is hit hard by outsourcing. So far, it has hardly been touched. Yet, accounting is a conceptually easy target. I believe the only thing holding back outsourcing accounting jobs is fear that data (account numbers, credit card numbers, proprietary results, etc) falls in the wrong hands.

In regards to information technology, every week I receive emails from people who were outsourced or fear being outsourced.

On March 19th I wrote how Applied Materials (AMAT) and cutting edge research in clean energy was moving to China: See High Tech Research Moves From U.S. To China.

It is no secret that manufacturing of all kinds is still headed to China, and various IT programming and design work has gone to India which lends credence to Personnel Today’s claim.

Finally, even if the “Crowd-Sourcing” stays in the US, benefit levels in the crowd are highly unlikely to be the same benefits as direct employees of a fortune 500 company. These are very deflationary trends.

Mike “Mish” Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction.

Source:http://www.favstocks.com/crowd-sourcing-ibm-to-cut-34-of-its-permanent-staff-by-2017/2610147/

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Outsourcers jockey for slice of New Zealand telco deal

April 27th, 2010

Wipro, Tech Mahindra, IBM and HP are among the companies rumoured to be in negotiations with Telecom Corp of New Zealand for an outsourcing contract potentially worth up to $1 billion, according to reports in India’s Economic Times.

“We are in early stages of reviewing our partnership arrangements and as such have asked several vendors to present us with options to review,” a Telecom Corp spokesperson told the paper.

The deal is set to replace a $1.5 million IT infrastructure management contract signed with EDS (now owned by HP) in 1999, which expires this year.

According to outsourcing advisory firm TPI, 2010 will be a big year for contract renewals and renegotiations. Analysts at the firm expect between $10 billion and $12 billion in annual contract value due to expire this year to be renegotiated.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2315/

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Arizona’s new ‘papers, please’ law may hurt H-1B workers

April 27th, 2010

H-1B workers in Arizona that can’t immediately prove they’re working in the U.S. legally may find themselves detained by police or even jailed under the state’s new immigration law.

Legal experts said that an H-1B worker questioned by a police officer that has “reasonable suspicion” about his or her immigration status could be arrested while doing nothing more than going to a restaurant, grocery shopping or even taking a walk around the block if they don’t have their H-1B papers at the ready.

Federal immigration law requires that all non-U.S. citizens, including H-1B workers, have documentation showing that they are in this country legally, but visa workers are rarely asked to produce their papers at any time or place, said legal experts.

Many visa holders aren’t likely to carry valuable and hard-to-replace paperwork on them at all times for practical reasons — they could be lost or stolen. Under the new Arizona law, though, every police officer becomes, in effect, an immigration enforcement agent that can demand the paperwork at any time.

The Arizona legislation, signed into law by Gov. Jan Brewer on Friday, has since prompted some sharp reaction.

For instance, San Francisco City Atty. Dennis Herrera yesterday asked city policymakers “to adopt and implement a sweeping boycott of the State of Arizona and Arizona-based businesses.”

The main documents that foreign workers would need to show if asked include their I-94 card, which shows their lawful status, and most likely their passport.

Immigration experts noted that there are a number of ways that an H-1B worker can be in this country legally, but not have the paperwork to prove it.

For example, a worker could be carrying an expired I-94 card while waiting for new paperwork from U.S. immigration authorities, a process that could take months. Under current laws that worker could be in the U.S. legally even though the paperwork doesn’t reflect it, said Gregory A. Wald, an attorney at Squire, Sanders & Dempsey LLP. “Is a police officer in Arizona going to understand that?”

Meanwhile, the Arizona law may discourage foreign national students from attending college in the state as well as discourage businesses from expanding or locating in Arizona, said Marko Maglich, an attorney at White & Case LLP. “H-1B workers and their employers will surely be among those who find it easier to go somewhere else where people don’t risk detention for forgetting their passports when they make a 7-11 run,” Maglich said.

Stephen Yale-Loehr, a Cornell University Law School professor and immigration expert, said that the paperwork legal aliens must carry under the Arizona law is not something that most people carry because they fear they will lose it. “They are very valuable (documents) and they usually don’t want to take them with you to the gym or the grocery store,” he said.

Employers will, at the very least, “be putting out memos to all of their H-1B workers telling them to make sure they carry around their H-1B documents at all times, said Yale-Loehr. In the long run, and depending on how the law is enforced, “it could slow down the willingness of companies to invest in Arizona if they hire a lot of non-citizens,” he said.

The Arizona law will be challenged in court and may even push ahead efforts in Congress to adopt comprehensive immigration reform.

Some experts agree that what Arizona’s governor has signed into law is unique. “No state until Arizona has made it a crime to not have that paperwork on your person,” Sarah Hawk, who heads the immigration practice at Fisher & Phillips LLP.

Source:http://www.computerworld.com/s/article/9176019/Arizona_s_new_papers_please_law_may_hurt_H_1B_workers

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Tech Mahindra, Wipro, Jay Shree Tea, Coromandel International

April 27th, 2010

India’s top outsourcing vendors Tech Mahindra and Wipro, apart from multinational rivals IBM and HP, are currently in discussions with Telecom Corp, New Zealand’s biggest phone firm, for a contract potentially worth up to $1 billion.

BK Birla-controlled Jay Shree Tea & Industries (JTIL) is snapping up tea companies in the dark continent. It will soon acquire 100% ownership in Uganda-based Kijura Tea through its investment arm, Birla Holdings, Dubai.

Coromandel International has entered into a share purchase agreement with the promoters of Pasura Biotech to acquire 100% shareholding in Pasura. The latter is engaged in formulation of pesticides and has a plant in Jammu in the State of Jammu & Kashmir.

Infinite Computer Solutions has bagged Rs 125 crore deal for restructured accelerated power development reform programme (R-APDRP) with Uttarkhand Power Corporation.

Jumbo Bag has received Letter of Intent from Indian Oil Corporation to market their polymers, Polypropylene and Polyethylene, as Del-Credere Associate / Consignment Stockist in TamilNadu and Pondicherry.

Results diary: IDFC, Yes Bank, Dena Bank, Glaxosmithkline Pharma, JSW Energy, Power Finance Corp, Piramal Life Sciences, Raymond, Aventis Pharma, Petronet LNG, Welspun Gujarat, Shree Renuka, Ispat Industries, Sobha Developers, Selan Exploration, Peninsula Land, Idea Cellular, ARSS Infra, Gillette India, Motilal Oswal

Source:http://economictimes.indiatimes.com/markets/stocks/views/recommendations/Stocks-to-watch-Tech-Mahindra-Wipro-Jay-Shree-Tea-Coromandel-International/articleshow/5862370.cms

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Cloud Computing vs. Green Computing vs. Outsourcing Software Applications vs. Lean

April 27th, 2010

With much talk now going on how cloud computing is to double by 2012, do people really understand cloud as is it not just one up from software outsourcing in a new wrapper that has been effectively been around since the 1980’s or earlier which is an element of Lean?

If outsourcing was more driven and recognised in organisations and businesses sooner maybe we would have got to this stage sooner even 10 years sooner.

Over the last couple of years Lean has been much talked about across organisations and businesses where everyone must become think Lean be Lean but elements of Lean have been used for decades.

What our real challenge is how we ensure these workings are Green Orientated Solutions with the advancement of the term ‘Green Computing’. The term ‘Green Computing’ has been around for many years I think we need to focus more on this when creating and building any wide solution and this would consequently complement the term giving this a larger mainstream workings.

Source:http://www.suaju.com/software-news/cloud-computing-vs-green-computing-vs-outsourcing-software-applications-vs-lean/1190

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Aegis Srinagar BPO to kick off with Vodafone deal

April 27th, 2010

Aegis’s Srinagar BPO has entered into a deal with Vodafone Essar to take care of its customer call traffic from Uttar Pradesh east. The Essar Group-run firm is now hunting for partners so that the unit in the troubled Jammu & Kashmir capital can begin operations.

The facility is offering hundreds of Kashmiris working in Delhi and NCR a chance to return home. The team that will manage the BPO also consists of those who had worked outside the Valley. Omar Wani, the Aegis Srinagar centre head, left Barclays to become the team leader. Parvez Sarfaraz resigned Wipro to head its HR.

Similarly, Aegis identified around half a dozen middle rung officials across India and posted them in Srinagar. “There could be a change in package but being at home is worth millions,” said an official.

“We have a vested interest in making it a success,” said Syed Andleeb, who has worked in HCL previously. “Over 10% of the workforce in BPO sector in Delhi and NCR is from Kashmir and they all are seeking an opening to be back with expertise.”

Adds Hilal Ahmad: “We have acquired the basics that you require in BPOs and now it is our turn to train the vast section of youth who do not wish to work outside.”

With around six million users serviced by seven cell phone operators, J&K has a huge call centre market available locally, but it’s one that is under-exploited. Market leader Bharti Airtel has tied up with its franchise, Access Communications, which runs a 150-seat call centre.

Dishnet Wireless has a tie-up with Oceanic, a 30-seat BPO in Jammu. Vodafone diverts its traffic to Chandigarh BPO Intelnet. The remaining operators are piggybacking on the BPOs to which they have assigned the mainland jobs. “We have taken up the issue at the corporate level with some of the operators, telling them that diverting local traffic outside may not be an economical option when they can do it locally,” said an Aegis executive.

“We will be getting an evening slot for around four hours initially to test the systems for few week,” said Mr Wani, the Aegis Srinagar centre head. “Right now, we are talking to at least two other companies for managing their customer call traffic.”

“We have the cutting edge technology in place and we can manage all types of jobs,” said Zahool A Malik, the Essar Group state head. “But for a start, we are looking at the telecom sector and bank outsourcing jobs.” The company has already spent over one-fourth of the Rs 100 crore it committed for its J&K operations.

Aegis head-hunters termed the selection process amazing. “We issued no advertisement and word-of-mouth by itself fetched us CVs of 1300 young men and women, all computer-literate, graduates,” said Tufail Hussain of Aegis.

Source:http://economictimes.indiatimes.com/infotech/ites/Aegis-Srinagar-BPO-to-kick-off-with-Vodafone-deal/articleshow/5861951.cms

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Acquisition, IT jobs are agencies’ insourcing priorities

April 27th, 2010

Government insourcing efforts likely mean more acquisition and information technology jobs will move in-house, Office of Federal Procurement Policy Administrator Dan Gordon said Monday.

Agencies cited those two areas most often in response to inquiries from his office, Gordon told attendees at a joint meeting of the American Bar Association Committee on Privatization, Outsourcing and Financing Transactions and the Professional Services Council.

Gordon’s office, part of the Office of Management and Budget, issued draft guidance for government insourcing March 31, in response to President Obama’s March 2009 memo calling for contracting reforms.

The guidance lays out three categories of positions that could be insourced:

• Inherently governmental positions that should never be contracted out.

• Jobs “closely associated” with those inherently governmental positions, which can sometimes be filled with contractors.

• “Critical functions,” which also can be performed by contractors to some extent.

Gordon said Monday that critical functions will vary from agency to agency and “it’s perfectly all right to be using contractors if the agency retains control” over its operations and mission. Agencies are most in danger of losing that internal capability in the acquisition field, and IT is the second most common area of concern, Gordon said.

“The acquisition workforce is going to take a long time to rebuild,” he said. “That’s my office’s No. 1 priority.”

Gordon lamented the government’s drift toward outsourcing. He said jobs were shifted without careful consideration of the consequences, and contractors are now responsible for “things we’d never have imagined outsourcing 15 years ago.”

He added that he hopes insourcing efforts will not fall victim to the same lack of planning, and his office’s policy letter is intended to bring clarity as the government attempts to “rebalance the relationship” with contractors.

Gordon emphasized that OFPP’s guidance is only a draft and that public comments are encouraged.

“We in OFPP are in listening mode,” he said.

Source:http://www.federaltimes.com/article/20100426/DEPARTMENTS06/4260304/1018/DEPARTMENTS

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