Archive for April, 2010

Premji bets on large deals from US, Europe and India

April 24th, 2010

With tech spend reviving on signs of global economic recovery, Indian IT bellwethers like Wipro see large deals coming back to the table for aggressive business growth in the new fiscal (2010-11).

‘Our experience over the past three months is that large deals are very much back on the table. We are finding these large deals coming from the US, Europe and India,’ Wipro chairman Azim Premji told IANS Friday.

Admitting that one had to be selective in choosing large deals as it involved huge amount of pre-sales work, Premji said Wipro was engaged in bidding for such deals as IT budgets were expected to be more this fiscal than in last fiscal during the downturn.

‘We expect IT budgets to be not only more, but also to be spent. Last year one of the key problems was though budgets were sanctioned, they were not spent for one reason or other, primarily because of brakes put by chief executives and chief financial officers,’ said Premji on the margins of a news conference here.

Wipro joint chief executive Girish Paranajpe said the global IT services business had signed four-five large multi-year deals during the last quarter (Jan-March) of fiscal 2010, which cumulatively amount to nearly $1 billion.

‘The deals are in the range of $250-300 million. They are from Europe, the US and other countries,’ Paranjape said.

With recovery taking place across geographies, various business units and vertical lines, Premji said the IT services business was returning to normal.

‘Though Europe is trailing behind the US by four-to-six months, conversations with multiple chief executives of Fortune 250-500 companies confirm that they are willing to take decisions on the way to go forward unlike in the past 18 months when most of them were fence sitting,’ Premji recalled.

On the pricing front, the Wipro chairman said the billing situation was reasonably well, as evident from onsite rates declining and offshore rates going up.

‘There is no immediate serious concern on price depreciation. Our onsite rates have marginally come down in spite of pressure on spending,’ Premji noted.

Wipro chief financial officer Suresh Senapaty said billed headcounts were among the strongest the company had seen ever since the meltdown, resulting in 4.1 percent volume growth in the third quarter and 4.7 percent in the fourth quarter.

The $6-billion global firm had seen strong growth in healthcare, utilities and energy, banking and financial services and business process outsourcing (BPO) and testing.

‘Telecom and technology have also shown robust recovery and we believe that they are on the way for stronger growth in this fiscal (FY 2011) despite the headwinds of cross currency,’ Premji said.

Similarly, the company improved its margins by 246 basis points (2.46 percent) for the entire fiscal and by 60 basis points in the last quarter despite 1.1 percent impact from wage hike and cross currency fluctuation.

‘We continue to invest in industry solutions that are driving offerings through our technology themes like green energy,’ he said.

On the hiring front, Premji said the IT services division was aiming at about 50 percent of local workforce in the next two years as against 39 percent last fiscal.

‘We are finding good talent available both at the entry and lateral levels. As part of our commitment to globalization, we will continue to hire as many locals across geographies. Around 39 percent of our employees were locals as against 29 percent last fiscal,’ Premji added.

Source:http://sify.com/finance/premji-bets-on-large-deals-from-us-europe-and-india-news-default-kexsObhahde.html

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PAL taps PLDT unit for call center services

April 24th, 2010

LED PHILIPPINE AIRLINES is hiring a unit of Philippine Long Distance Telephone Co. (PLDT) to take over the flag carrier’s call-center operations.

In its first concrete step to outsource parts of its non-core operations to third party service providers, PAL said it had tapped ePLDT Ventus, a business process outsourcing (BPO) unit of the country’s dominant phone firm, to handle all its contact center service requirements.

This is part of the company’s plans to save as much as P1.5 billion a year by streamlining operations in order to attract new investors that can bail PAL out of its current financial woes.

The spinning off of non-core services, which, aside from call centers, include catering and other airport services, is expected to affect close to 3,000 of PAL’s current 7,500-person workforce.

Pilots and flight attendants, which PAL considers its front-liners, will not be affected.

“PAL’s decision to fully outsource its contact center to a proven and reliable partner like ePLDT Ventus will greatly enhance its operational efficiency and productivity in the face of stiffer challenges in the market,” PAL president and chief operating officer Jaime Bautista said in a statement.

“ePLDT Ventus, with its recognized expertise, latest technology and highly competent workforce, is best positioned to address PAL’s pressing and future requirements for contact center services,” said ePLDT Ventus president Maulik Parekh.

The deal between the two firms calls for ePLDT Ventus to provide a dedicated team of call-center agents on a 24-hours-a-day, seven-days-a-week basis to service the broad range of PAL’s requirements.

Functions that the BPO firm plans to provide for PAL include general inquiries, reservations and ticketing, tour bookings, Mabuhay Miles service and disruption handling.

About 300 PAL employees will be affected by the move, but the company said these workers would be given the first priority in filling the about 600 new positions that would open up at the PLDT unit, as a result of the new contract.

PAL Employees’ Association (Palea), the labor union representing all of the airline’s workers in the non-core services, had opposed the planned retrenchment by filing a strike notice with the labor department. Palea officials earlier said the group would meet with the airline’s management to discuss the possibility of stopping the job cuts.

Source:http://business.inquirer.net/money/topstories/view/20100423-266031/PAL-taps-PLDT-unit-for-call-center-services

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Facebook to get more social, McAfee crashes pcs

April 24th, 2010

The travel industry wasn’t the only one affected by the volcano that erupted in Iceland. Mobile-phone vendors and suppliers adjusted shipping methods to get handsets from Asia to Europe. Some McAfee corporate clients most likely cursed the company after a security update crashed the computers of hundreds of thousands of users. If you’re a financial and technology wonk, then read on for highlights on this week’s earnings reports from major IT vendors. Facebook’s efforts to make the Web more social may result in some lost user privacy. But perhaps the site should bolster its security first. A hacker claims to have the log-in information to more than 1 million accounts, a security research company said.

1. Few answers after McAfee antivirus update hits Intel, others: A buggy antivirus update from security vendor McAfee caused corporate customers’ Windows XP machines to endlessly crash and reboot. Hundreds of thousands of machines were affected, including those used by chip maker Intel, a U.K. IT outsourcing company, and local government and police forces in some U.S. states. McAfee on Thursday attributed the snafu to the update misidentifying a Windows file as a virus.

2. Facebook wants the Web’s default to be social: Facebook used its developer conference to announce application development platform changes that either make the Web more social or decrease user privacy, depending on your perspective. Facebook and other Web sites will integrate user information and use this data to offer a more personalized Web experience. A person visiting a Facebook partner site would see content based on the preferences previously stated on Facebook. The social-networking site is also releasing iFrame plug-ins that will allow Web developers to place Facebook functions, such as the “Like” button, on their sites, allowing Facebook and its partners to know the type of content a user prefers. Analysts said Facebook could pull off this endeavor, but questioned if the measure would turn off some users over privacy concerns.

3. Phone manufacturers learn to cope with ash cloud: In addition to airlines, the ash cloud caused by an Icelandic volcano also affected the IT industry. Some cell phone manufacturers, which ship their products from Asia by plane, developed innovative routing methods after the ash cloud shut down European air space for several days. A Swedish phone retailer had the phones flown to countries with open airports and then used trucks to complete the shipment. A European mobile-phone service provider said the air cargo conundrum hindered the availability of two already popular handsets, while a Taiwanese phone maker said the volcano’s overall impact depends on when planes can resume flying in Europe.

4. Wall Street Beat: Tech earnings shine: This week brought a plethora of quarterly earnings reports from several IT and telecommunications companies. Apple produced impressive numbers, boosting quarterly profit by 90 percent and increasing iPhone sales by 131 percent compared to last year’s second quarter. Microsoft announced third-quarter revenue that increased by 6 percent from the same period last year, while IBM’s 16 percent rise in its first-quarter revenue bodes well for the overall IT industry. Verizon Communications, eBay and AT&T, among other businesses, also issued earnings information.

5. Adobe tosses in Flash towel after Apple limits iPhone dev: The prospect of running Flash applications on Apple’s iPhone or iPad officially died this week when Adobe Systems, Flash’s developer, said it is ceasing work on a tool that would bring the popular multimedia software to the devices. The companies have clashed over Flash for a while, but the situation intensified recently. Apple banned developers from using cross-platform compilers, tools that could be used to port the software for Apple’s mobile devices. In a blog post, an Adobe employee responded to Apple’s new developer terms with some choice words. Does the iTunes Store sell dirges?

6. Gov’t regulators slam Google’s privacy efforts: In a letter, government regulators from 10 countries, including France and Germany, warned Internet-based companies to respect privacy laws when introducing products or face fines and other punishments. Google received most of the privacy regulators’ ire for the launch of its Buzz social-networking service, which users complained lacked adequate features that allowed them to control how their data was shared with other users. Facebook also received some flak. One official involved with the letter said Web companies should view the missive as a final warning before governments intervene to protect people’s privacy.

7. Fate of network admin Terry Childs now in jury’s hands: A jury will now decide if a former San Francisco city network administrator is guilty of breaching California hacking laws for refusing to hand over administrative passwords during a 2008 dispute. Closing arguments in the city’s case against Terry Childs finished on Monday. The trial has lasted for almost six months and featured testimony from the city’s mayor and Cisco Systems’ chief security officer. If convicted for disrupting the city’s computer systems, Childs faces five years in prison.

8. Microsoft, Oracle differ on cloud visions: Oracle and Microsoft discussed the prospects of cloud computing in the enterprise and, perhaps not unexpectedly, both software vendors advocated a hybrid model of cloud and in-house computing for the most effective results. While the companies agreed on using cloud computing as needed, they differed on execution. Microsoft talked up its public cloud products, like its Azure online OS, while Oracle plugged its offerings that allow businesses to build internal clouds.

9. 1.5 million stolen Facebook IDs up for sale: Security researchers revealed this week that they recently discovered a hacker who is selling the user names and passwords for 1.5 million Facebook accounts. Hackers use the compromised accounts to scam and spam the account holders’ friends. Depending on the number of friends a person has, the hacker is selling the account information for the bargain price of US$25 to $45 for 1,000 accounts. The security firm couldn’t confirm the legitimacy of the accounts, and Facebook didn’t respond to a request for comment. But if the hacker’s wares are valid, one out of every 300 Facebook users is vulnerable.

10. Apple’s iPad selling well overseas ahead of official launch and Illegal satellite TV in China brings CNN to the masses: Asia’s clandestine electronics market also proves interesting, and here are two items to back that claim. The iPad is proving popular with Taiwanese consumers although Apple has yet to launch the product internationally. One Taipei vendor claimed to order 300 of the tablet PCs from a U.S. retailer that specializes in obtaining hard-to-find merchandise for foreign vendors. Satellite television is booming in China, despite government efforts to control who has access to this service, which offers content that the state bans domestic broadcasters from airing. While this market is technically illegal, the country’s growing middle class has adopted the technology.

Source:http://www.pcworld.com/businesscenter/article/194893/facebook_to_get_more_social_mcafee_crashes_pcs.html

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Cloud to benefit traditional verses ‘virtualized’ users

April 24th, 2010

Cloud computing may hold more benefits to traditional IT enterprises, than those that have already begun to virtualize their resources, especially in their datacenter, according to an outsourcing research report conducted by Everest, a global consulting and research firm.

The Everest IT Outsourcing study, Hype and Reality of Cloud Computing – Mind the Gap! found companies with traditional infrastructure could save 40% to 50% over continued use of a traditional enterprise platform. That said, just how big the benefits might be, Everest said, will depend on how well a company chooses a vendor that can help manage assets, cut costs for asset procurement, standardize delivery and processes, among other issues. .

The Everest report also found cloud options might not bring as a big a bang for the buck to those already using virtual datacenters.

“The cloud conundrum lies in the fact that IT demand best served by the cloud is also the most challenging to serve from the cloud, “said Ross Tisnovsky, Everest’s Vice President, Research, in a statement. “While cloud services offer a strong business case over a traditional enterprise setup, the buyer’s cloud adoption strategy should not be based on cost savings alone.”

Another balancing act, Tisnovsky said, is that companies that procure cloud technologies and services must also balance early-phase risks with their long-term strategies and approaches to cloud computing.

The Everest report also noted several other considerations that should top a prospective cloud adopters’ list:
Fragmented application portfolios,
Lack of cloud standards, which may be at least 18 months away,
Availability of security, system performance and management control, and
Ability of cloud providers to comply with governance risk and compliance (GRC) needs.

Source:http://www.idevnews.com/stories/4239/Cloud-To-Benefit-Traditional-Verses-Virtualized-Users

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Sickle in one hand, mouse in the other

April 24th, 2010

Six months ago, Puja, 18, and Bimla Devi, 35, spent their day cooking meals, tending cattle and working in the fields — like most village women across Haryana. Never had they imagined that they would be sitting in an office tapping computer keys.

Such has been the remarkable transformation of hundreds of women in Tikli and Aklimpur villages. They still cut fodder for their cattle and clear cow dung but they also work in a business process outsourcing (BPO) centre right in the heart of their village. A first-of-its-kind women-only rural BPO in India, this centre was started by ‘Harva,’ which stands for ‘harnessing value of rural India.’

“I never thought I would be able to work on a computer. Now working on the keyboard comes so easily to me. I’m so proud of myself,” says Puja.
How did these simple women pick up computer skills? It’s the result of a three to four-month rigorous training course. Bimla can now type 35-40 words a minute and enter data flawlessly.

Setting up
Getting these women to step out of their homes was no mean feat. Ajay Chaturvedi, a business management graduate from the University of Pennsylvania and an engineer from BITS Pilani, used all his persuasive powers to break the rigid cultural and social barriers of their male-dominated society.

Thus, six months back, 500 women were selected for basic computer training. Ability to read and write, some basic knowledge of English, “apart from their willingness to learn,” determined their selection. Training was free and the women learnt office culture and etiquette, and communication skills, apart from Microsoft Office applications.
Initially this was difficult, recalls Archana, 29, a mother of two. “All of a sudden we had to deal with machines and technology. With training and motivation, we picked up fast.”
Of the 500 women, 200 completed the course and 50 were deployed on various projects. Twenty women are still working on projects and 30 more are likely to get work on new projects.

Chaturvedi emphasises that the BPO is in no way an NGO (non-government organisation) project. He calls it ‘a business venture with a conscience and social responsibility’. “I am a capitalist who sees whether a business model is viable and profitable. If I create value, business and opportunities, it will benefit everyone,” he says.

He claims he did not employ the women out of charity. “Women are overall superior beings, far more hard working and serious. They are good at multi-tasking and efficient and can work at a stretch without taking many breaks,” he says. Chaturvedi proudly gives the example of a 25-year-old woman who studied only up to Class VIII. She learnt all the characters on the computer keyboard in just three hours, “not easy even for people like me,” he smiles.

The BPO centre is not his only rural venture. This entrepreneur left his lucrative job with Citi Bank to tap rural talent and opportunities. He has dabbled in community farming for non-rain-dependent cash crops in Uttarakhand. He wants to expand this project to 10,000 acres across the country that will benefit 10,000 farmers in the next few years. Right now, he wants to take this BPO model to other villages. He targets Bihar, Uttarakhand and some other states.

Gainful employment
Working at the BPO centre has helped enhance the image and status of women in a state notorious for its skewed sex ratio. It has bestowed economic freedom, in a modest way.

Bimla, a mother of two, was over the moon when she received her first salary of a little over Rs 2,000. “It was mine — a result of my hard work and I realised its worth,” she says. Reena, 18, and the most vocal of the lot, declares “City people think rural women are illiterate and uncultured. We have proved them wrong.”
Multi-tasking now comes easy. “Earlier household chores would take up the entire day. After joining the BPO, we finish all our work by 10 am, come to office and go back for the evening chores,” says Bimla.

The BPO centre also helps these women to make friends. They have their own space amid 20 computers, their two-room centre nestled among sprawling fields. “We have bonded really well. We receive a lot of emotional support,” says Manju Yadav, 25.
The women now aspire for assured, regular work and income. Meanwhile, they are ‘keying’ in their success story.

Source:http://www.deccanherald.com/content/65469/sickle-one-hand-mouse-other.html

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Outsourced data center jobs — perception vs. reality

April 23rd, 2010

American dominance of technology continues unabated, as giants like Microsoft, Google and IBM shape the landscape with big ideas and big dollars. Yet one species in this thriving landscape is clearly beleaguered: the American IT worker.

His challenges are numerous. A brutal recession makes hollowed-out companies hesitant to hire. Wages are stagnant. Well-educated H1B visa holders are happy to work for less. A multi-year trend toward IT outsourcing means emerging market talent is just an email away.

Worst of all, word on the street is that U.S. IT workers aren’t keeping up with the global competition. The stereotypes, regardless of truth, have gained a degree of cultural credence.
The U.S. tech professional is (according to lore) educated in a dysfunctional school system and distracted by an indulgent American lifestyle (March Madness betting pool, anyone?). In contrast, his Third World counterpart (probably Indian) lives to work and focuses like a laser beam on his training – which never stops.

Source:http://www.serverwatch.com/career/article.php/3878341/Outsourced-Data-Center-Jobs—-Perception-vs-Reality.htm

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Agile dedicated teams or how to make outsourcing software development more reliable

April 23rd, 2010

The Internet is flooded with articles about outsourcing software development and success stories about it. However, IT outsourcing involves certain risks, too. So no wonder that the next typical question here is: How to make relations with IT providers more safe and reliable and at the same time profitable enough? A possible answer and a way to a win-win outsourcing strategy can be agile dedicated development teams.

Dedicated Software Development

In short, a dedicated development team is a software production and managerial staff who works for your company remotely (nearshore or offshore). Such a team is established on the basis of (or with help of) a local IT or specialized outstaffing firm. Normally such firms provide:

- IT specialists with required skills;

- Infrastructure: hardware, software, networks, office space, etc.;

- Necessary tax, accounting, and legal services for the team members;

- Administrative and technical support and supervision.

Every team member is selected by the customer. Usually the size and skill

profile of a dedicated team can be changed with time.

To date a wide experience is accumulated in utilizing dedicated development teams located in Asia, Eastern Europe (Ukraine, Russia, Romania, etc.), and other popular outsourcing destinations. According to analytical reports, this model can be considered as one of the most reliable forms of IT outsourcing both for large companies and small software firms and start-ups from the USA and the European Union.

At the same time the practice demonstrates that in many cases the best results are achieved when the dedicated team model is united with Agile software development methodology.

Agile Development

According to Wikipedia Agile software development refers to a group of programming methodologies based on iterative development, where requirements and solutions evolve through collaboration between cross-functional teams. The term was coined in 2001 when the Agile Manifesto had been formulated.

The Manifesto accentuates close collaboration, ongoing communication, welcoming requirements change on any project stage, and customers’ satisfaction as an ultimate goal of paramount importance.
Agile Dedicated Software Development Teams

Applying Agile approach to dedicated software development teams, we get outsourced software development which is characterized by the following points:

Common purposes and values for the customer and remote team
Iterative planning and development
Regular communication between the client and dedicated team
Early identifying and mitigating risks
Aspiration to finding solutions for every problem
Continuous learning, knowledge exchange and processes improvement

Agile dedicated teams are not just a sum of the above-mentioned approaches. This is a synergy that helps to mitigate such outsourcing risks as lack of mutual understanding, different treatment of tasks, late (and, as a result, costly) recognition that something isn’t right, etc.
Establishing an Agile Dedicated Team

Here are some tips how to make an agile dedicated team more effective.

1. Build a proper team and team spirit
Choose experienced and educated stuff with good language skills to be double sure you are on the same line with them. The team members should accept criticism, tend to optimize the process and make it clearer for you at all stages. Another important thing to take into account is a team spirit and readiness to collaboration. Every member should respect the project goals.

2. Try to minimize the culture gap
Minimizing the culture gap is another way to save you time, money and nerves. Good language level and interpersonal skills of the team members help to ease communication and secure successful project completion. But if you are not strong in understanding different mentalities, try to work with countries which have cultural traditions close to yours.

3. Set up regular status meetings and open discussions
This will help you to understand where the project is at any given moment. In fact, open relations and close communication between you and the dedicated team are cornerstones of the software development project success.

4. Small iterations and continuous integration
Divide your project into small iterations and require regular software integration. This will give you more fine-grained control on the real project progress. You’ll be able to scope portions of completed functionality and, as a result, find any misunderstandings, detect problems at the very early stage, and react in time by clarifying the requirements or fixing the code.

5. Check the code is clean and documentation is well-structured
Well-shaped and commented source code is a key for further smooth maintenance. Also, that helps to keep the project responsive to requirement changes with minimal effort. Proper documentation makes knowledge transfer easy and cost-effective. So, make sure the team members have relevant experience in source code design and documenting techniques.
In conclusion

Agile dedicated teams can essentially decrease risks typical for other outsourcing models. Really, here, the key activities in project management, software development and quality inspection are comprehensively controlled by the customer. Being used properly the agile dedicated team model provides both the main benefits of nearshore/offshore IT outsourcing (such as cost savings) and a high level of control and confidence inherent for in-house software development processes.

Source:http://advice.cio.com/acceptic/10142/agile_dedicated_teams_or_how_to_make_outsourcing_software_development_more_reliable?commentpage=1

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