Patni Computer Systems (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI), a leading global IT and BPO services provider, today announced the receipt of distinguished ‘Stars of the Industry – BPO Excellence Awards’ in three categories: ‘BPO Organization of the Year,’ ‘Operational Excellence and Quality,’ and ‘Social Change Agent.’ The prestigious BPO Excellence Awards are given out each year in India by the business group ‘Stars of the Industry,’ recognizing outstanding performance and contribution of BPO players to the industry.
Patni was chosen among more than 84 corporate entries through a stringent selection process. The applications were assessed based on an exhaustive set of parameters including performance, branding, vision, leadership, market perception and use of innovative practices.
“We are pleased to be recognized for our commitment towards making Patni a pace-setter in the BPO industry,” said Sanjiv Kapur, SVP and Global Head of Patni BPO. “This award bears testimony to Patni’s innovation-led growth, business excellence, commitment to environment and society and our sustained efforts to deliver to our customers the best outsourcing experience and value.”
“Patni BPO has established itself as an industry benchmark across aspects of customer centricity, business and operational excellence and leading the green infrastructure trend”, Jonathan Peters, Founder, Stars of the Industry Group, said. “In the challenging times, companies that emerged as leaders and contributed value and growth to the industry – both strategically and operationally are the Agents of Change. We are happy to recognize Patni’s resolute efforts in this direction. It is a great recognition considering the strong competition.”
In being named BPO Organization of the Year, Patni was recognized for superior performance across its BPO organization. For fiscal year 2008, the BPO practice reported revenue growth above the industry average, and scaled up operations in insurance, KPO, asset administration, benefits administration, finance and accounting, life sciences, and integrated helpdesk. The company services a diverse client base across the U.S., Europe and APAC using a flexible global delivery model which includes the Patni Knowledge Center, a 3,500-seat LEED Platinum rated facility in Noida, India. Patni has recently added a new onshore BPO delivery centre in El Paso, Texas to service North American customers.
For the Award on Operational Excellence and Quality, Patni was recognized for its commitment to operational excellence. Patni has developed key in-house mechanisms and frameworks to re-engineer business processes and ensures ongoing process improvement by implementing a comprehensive Business Quality Process Improvement Framework. It also deploys several unique frameworks to measure and manage its engagements at all levels. The company’s Quality Management System (QMS) is the convergence of the best practices of ISO 9001:2000, ISO 27001, COPC-2000, Six Sigma, Lean and Kaizen principles.
Patni BPO’s honor in the Social Change Agent category reflects sustained efforts towards environment conservation including a series of Eco Awareness campaigns and a move to virtualize 80 percent of Patni’s IT infrastructure. The Patni Knowledge Center, in Noida, is the second largest LEED Platinum-certified building in the world and the largest Platinum-certified building outside the United States. Patni runs several social responsibility programs with the involvement of employees which includes blood donation camps, child education, social awareness camps and donations of funds and relief items to victims of natural disasters.
Source:http://www.equitybulls.com/admin/news2006/news_det.asp?id=70944
