Parallels, a cloud enablement leader, recently announced that SoftCom, a SaaS business enterprise applications provider, has launched Parallels Automation, which allows the company to offer full service in the cloud. Running the applications through Parallels cloud servers and using its name allows SoftCom to improve its visibility as it shifts its focus on sales and marketing from research and development.
As SoftCom expanded, it struggled to maintain its business operations and serve its customers. Moving to Parallels allows them to manage their business operations more efficiently without worrying about support issues that require constant supervision.
“Deploying Parallels Automation was a practical decision both from an operational point of view and from a profitability perspective too,” Celal Ulgen, chief marketing officer for SoftCom, said. “We looked at the alternatives prior to deployment and Parallels stood head and shoulders above the rest. This gave us the extra confidence we needed to be able to trust our entire hosting automation needs to Parallels.”
Outsourcing a portion of its IT operations gives SoftCom more time to handle customer service. A survey conducted early this year of American consumers concluded that companies in the United States lose an average of $83 billion every year as a result of poor customer service. ADNFCR-2178-ID-19751730-ADNFCR
Source:http://www.edlconsulting.com/newsdetail.php?id=771&headline=SoftCom,_Parallels_join_to_offer_collaboration_tools_in_the_cloud
