According to a press release, Research and Markets has released the “2009 Top Education ITO Vendors, Black Book Survey 2009 Results” report.
In the last year, the Black Book IT outsourcing education sector user survey has looked at more than 38 agreements by 455 education agencies as well as companies. In total, eighteen key performance indicators (KPIs) were utilized and scores were given to each vendor and ranked on a scale of 0-10.
Some of the major findings in the report include the following: The most significant attributes affecting education ITO customer satisfaction with outsourcing providers are KPIs vertical expertise, trust, customization, client relationships and reliability. It was also found that vendor dissatisfaction is not very common in the education ITO sector particularly with top notch suppliers. Strong satisfaction has been expressed by 25.4% of global clients. Incidentally, U.S. and U.K. clients are the most satisfied among all clients. Approximately 65.8% said they approved of their vendors.
In contrast, dissatisfaction with outsourcing vendors were present among 13% of those who were polled in 2009. Meanwhile, only 7% of companies in the U.S. and Europe were dissatisfied.
Companies mentioned in the survey include SunGard, Verizon Business, Infosys, IBM Global, Hewlett-Packard, Unisys, Capgemini, Accenture, Mahindra Satyam, Tata Consultancy Services and Wipro Infocrossing.
Incidentally, outsourcing to India has dominated the offshoring scene for the last ten to twenty years with outsourcing giants like Infosy, Wipro and TCS. And education is not the only sector to use offshoring as a means for cost savings. The best seo companies, mobile application companies, and game development firms are other firms involved in the outsourcing landscape.
The Top Education ITO Vendor report comes on the heels of a bill that was passed by the House to prevent outsourcing. Though much of the outsourcing is offshored to faraway destinations, unemployment in the U.S. has led to calls for restricting outsourcing. Should the bill be passed in the Senate, the bill will close loopholes for taxation for multinational firms outsourcing to other countries. This is done largely to keep American jobs at home and to prevent outsourcing.
It will be interesting to see how the Top Education ITO vendors will manage to get around this bill and create a market in the U.S.