Archive for May, 2010

CSC on a growth trajectory

May 26th, 2010

The habit of winning major deals and securing contract extension doesn’t seem to end for the IT major CSC Inc. . The company’s information technology  outsourcing agreement with Sempra Energy has been extended recently for another three years.

Under the extended agreement, CSC will continue to provide IT support to Sempra’s California utility business unit and corporate center in Southern California, which will in turn provide support to the 11,000 desktop devices and operate the IT Service Desk. The company did not provide the pecuniary details of the contract extension.

Second in the line of recent deal wins comes the $317.0 million contract awarded to the IT major by the “National Oceanic and Atmospheric Administration”. Under that agreement, CSC will develop a new weather modeling computer system for NOAA. This new technology will help NOAA to improve the accuracy of its climatic forecast.

We believe that through this deal, CSC has forayed into a new line of business, which is expected to generate huge volumes in the coming days, as government agencies and state weather departments across the globe are in the process of automating their weather forecasting technology.

The constant flow of new business strengthens the revenue base of the company in the coming quarters. We believe that CSC’s aggressive marketing, the high quality of its solutions and greater customer satisfaction are doing wonders for the company.

CSC reported encouraging fourth quarter results and provided a positive outlook for fiscal year 2010. Moreover, the company won $4.3 billion worth of new business awards during the fourth quarter. Of the three lines of business, North American Public Sector  accounted for $1.4 billion of new business wins, Business Solutions and Services  $0.8 billion and Managed Services Sector  $2.1 billion.

The company is constantly growing through acquisitions that enhance its services portfolio and expand its operations in new markets. It has a steady flow of new business, especially in the government vertical and is financially sound. On the other hand, the tough competition that the company faces in the IT and cloud computing space from big players such as Accenture and Hewlett-Packard  makes us cautiously optimistic on the company.

Source:http://www.zacks.com/stock/news/34686/CSC+%96+On+a+Growth+Trajectory

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IT firms allowed to outsource jobs to SEZs

May 26th, 2010

Information Technology (IT) companies can outsource their overseas jobs to units in the special economic zones (SEZs), a move that will help SEZs become BPO centres.

“IT units in the domestic tariff area can carry out their jobs in SEZ units,” the commerce ministry said in a communication to the SEZ development commissioners

The government has also allowed employees of IT units in SEZs to work from home or off-site locations. “Off-site employees of SEZs may be permitted to work from home or from some place outside the SEZ,” the letter dated May 21 said.

Earlier, this relaxation was given to only “decapacitated” employees or those who were travelling. The decision comes following representations from IT companies and professionals, SEZ developers and other stakeholders.

Industry people said, with the flexibility, employees would be able to attend to customers’ problems even when they were away from SEZs. “Free movement of IT people is very important. We welcome any policy that takes away operating complexities,” Nasscom president Som Mittal said.

Over half of the 580 SEZs approved are in the IT-related sectors.

IT units in the SEZs enjoyed a host of tax incentives and were likely to have surplus capacity while the units in the domestic tariff areas (outside SEZs) face the space problem for accommodating the manpower, industry sources said.

The country’s software and business process outsourcing exports were estimated to have touched $50 billion in 2009-10. BPOs are mostly concentrated in Bangalore, Gurgaon, Pune, Hyderabad and Noida.

Earlier, the SEZ rules had provided for the sub-contracting facility. However, it was limited to the units engaged in goods and not in services

Source:http://www.business-standard.com/india/news/it-firms-allowed-to-outsource-jobs-to-sezs/396110/

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Hubshout brings transparency and accountability to seo resellers

May 25th, 2010

HubShout, LLC is a national SEM firm with a specialty in search engine optimization and pay-per-click management. With several years of successful direct client management HubShout opened an SEO reseller program in 2009 to a limited number of web design companies and agencies. The initial launch was a pilot to explore how their proprietary SEM technology platform would be received by companies who might want to outsource SEO. Based on early success and positive feedback, the SEO reseller programs have been expanded in 2010.

HubShout’s co-founders both come from Fortune 100 backgrounds and had agreed from day-1 that both transparency and accountability were missing in the SEO reseller space. With a long history in the outsourcing space, it seemed logical that agencies and web design companies would want to outsource SEO. But with the major players situated off-shore, several problems seemed immediately apparent in the SEO reseller industry. First, many SEO reselling outfits seemed perfectly comfortable working under the guise of mystery, promoting fear of search engine optimization tactics inappropriately. With such an enormous amount of miss-information in the search engine optimization marketplace, it is easy to close deals using fear-tactics. HubShout views this approach as an irresponsible business practice and wanted to shine light on the most misunderstood issues.

Secondly, many SEO reseller teams are not actually accountable for business results. Even firms that offer guarantees often do so on long-tail keyword phrases that will never render a true benefit for the customer. This is not an appropriate SEO outsourcing approach. HubShout believes that the foundation for any real business partnership is true. As such, accountability is a central tenant of the HubShout service and technology. Search engine ranking results are prominently displayed and discussed with resellers and end-customers regularly. If a campaign is not working, it should be openly addressed rather than hidden. Long-term business relationships only emerge from true and obvious win-win situations.

HubShout is proud to offer the most transparent and accountable SEO reseller option on the marketplace, backed by a proprietary, industry-leading software platform. With the goal of creating comfort for the firm looking to outsource SEO, the HubShout reseller technology platform delivers professional reports in PDF as well as direct login access to workflow and analytics throughout any campaign. Furthermore, the technology was designed to manage 80% of the typical SEO reseller customer support issues. Finally, with a white label SEO option, the technology can be completely branded under the logo of the web design shop or agency partner. For more information about the SEO reseller program or how to outsource SEO and become a partner, please contact HubShout directly.

Source:http://www.pr.com/press-release/236724

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Leading IT companies react to Government cuts

May 25th, 2010

Leading IT specialists have called on the Government to look at outsourcing and cloud computing solutions as a way of achieving greater efficiency and savings.

They spoke at the new coalition announced plans to axe BECTA, a quango which promotes the use of technology in schools, saving £65 million.

Mark Dale, Director Public Sector Technology, Transport & Logistics Sales UK & Ireland for global outsourcing company MphasiS, said: ““Headline figures, such as the £65m in saving expected from scrapping BECTA, could easily be matched if IT provision to the public sector was at maximum efficiency – something only possible if outsourcing is embraced.

“Scrapping BECTA, will undoubtedly help to cut costs significantly, but rather than slashing the budget in the education sector, Osborne first needs to address the high-level of inefficiency in Government back-office functions.

“These budget cuts give Government departments a compelling motivation to outsource non-core processes. Many back office activities which until now have been regarded as sacrosanct can actually be commoditised and performed much more efficiently by a specialised provider of BPO services.

“In doing this, it actually enables Government departments to innovate despite budget cuts, as they can focus on their core activities and ensure they are delivering the public with value for money. Government departments could both enjoy a lower cost IT service delivery and also tap into a burgeoning technology skill base abroad. Instead of making do with ‘cheap and cheerful’ solutions at home, they could be providing staff with best of breed IT and other back office functions.

Ferenc Szelenyi, EMEA vice president of public sector services, of IT services provider Dell Services, said:

“The Government should be more concerned with commissioning the right outsourcing services for each sector. Managers in the public sector should turn to IT outsourcing at a time when improving efficiency and cutting costs is imperative. A successful outsourcing strategy provides a medium to long-term solution, which can not only deliver the necessary cost savings to ease the burden of the current deficit, but also provide access to specialist skills and technology. This allows any new or existing government to focus on core (in-house) activities.”

“If you take IT services within Education as a prime example, an outsourcing service provider is better placed than a government body to transfer paper to electronic records, having already made the investment in the required technical equipment, training and skills. These are assets that government departments simply do not posses in house. This could have a great deal on time and money to the Education sector.”

Dave Baldwin, managing director of ICT specialists Getronics UK, said: “With the education sector facing huge cuts, isn’t it time department heads looked to the cloud to help reduce operational overheads? With on-site IT costing departments time and money, schools and universities can secure huge savings through hosted desktop environments, whilst providing a more flexible approach to education.”

Source:http://www.netimperative.com/news/2010/may/right-to-reply-leading-it-companies-react-to

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Tap SMEs for BPO opportunities: NASSCOM

May 25th, 2010

SME sector poses good opportunity for Indian companies in the area of IT services, business process outsourcing (BPO) and engineering services, says a report by NASSCOM.

“ There is a huge demand in the SME sector that has largely remained untapped, and verticals like Automobile, Manufacturing, and Logistics have emerged as quick-win opportunities for Indian companies,” said Sankar, executive director, PreicewaterhouseCoopers.

The National Association of Software and Services Companies, NASSCOM, announced the report ‘Opportunities for Indian IT – BPO industry in Germanic countries’, in association with consulting firm PricewaterhouseCoopers.

The report focuses on identifying partnership opportunities for both India and the Germanic countries in the area of IT services, business process outsourcing (BPO) and engineering services.

According to the report, There also lies huge opportunity in the large mid-market segment in the Germanic region. More than 95 per cent of the enterprises in the Germanic countries in the fields of chemical, machine building, automotive and electrical belong to the small and medium size enterprise segment.

This is where the Indian IT firms that have access to a pool of technically skilled work force should capitalize by seeking partnerships with similar-sized Germanic companies for front-end capabilities. Newer partnership models on joint product development can help built a viable SME segment in both markets.

“ Long term commitment and effective partnerships would emerge as the biggest deciding factor that will sway client contracts towards Indian IT companies in the region,” added Ramamurthy.

The report identifies Germanic companies amongst the early adopters of outsourcing (not offshoring) and many companies in the region have well defined IT outsourcing and vendor expertise. India is amongst the preferred destination for off shoring.. Eastern Europe and the CIS states including Russia with the nearshore capabilities are the more attractive options for the Germanic clients.

Other key findings mention that the Indian companies earning less than USD 2.6 Bn from this region across the IT, BPO and engineering services space as against the addressable market size of more than USD 53bn. Business from this region which is the largest market in Europe has the potential to grow to USD 10 Bn by 2020, provided Indian companies take the strategic and tactical steps required to succeed in this market.

Som Mittal, president NASSCOM said, “Germany, Austria and Switzerland have emerged at the economic forefront of Europe and present significant opportunities for the Indian IT sector as we continue to build inroads into newer and emerging markets. The Germanic countries are facing acute talent shortages in the knowledge based sectors like IT and Engineering services.”

He further said that India is a natural partner, complementing the needs with a large technically qualified talent based, global experience and lower cost credentials. Current European uncertainties are short term in nature and we are confident that the European bloc as a whole will continue to be one of the largest markets for the Indian IT – BPO Industry.

Source:http://www.ciol.com/SMB/SMB/News-Reports/Tap-SMEs-for-BPO-opportunities-NASSCOM/136688/0/

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Has IT adapted to post-recession uncertainty?

May 25th, 2010

IT industries could be showing a change in practice to the way they operate recruitment and spending after the effects of the recession.

A survey by the Confederation of British Industry (CBI) and Harvey Nash revealed that nine out of ten business owners spent time communicating with staff about the effects of the recession and 56 per cent of employees adapted their work practices to deal with changes in the company.

This has led to some firms not needing to lay off employees when they have agreed to work flexible hours or become subject to a pay freeze.

The research showed that nearly a third of employers (35 per cent) embraced flexible working in their company.

John Cridland, deputy director-general of the CBI, commented: “Employers have come out the other side of the recession, having managed to keep many more people in jobs than had been expected.

“This has been largely down to the flexibility and goodwill of staff who quickly adapted to emergency measures, including pay and recruitment freezes. Good communication played a key role in helping employees understand the changes needed to safeguard jobs.”

As for the future, seven out of ten firms said that continuing communication with employees will play an important role in the economic recovery of their company.

Recruitment is making tentative steps towards growth, the survey showed, with more than a quarter of employers (28%) expecting to recruit graduates this year.

A year ago the CBI revealed that 38 per cent of employers were freezing graduate recruitment, but this level is now just six per cent.

On a global scale, businesses are in high demand for staff, despite modest signs of confidence from employers about pay rises and recruitment.

According to the Talent Shortage Survey by Manpower,people with skills in technology and engineering are particularly in high demand, the research found.

Last week the CBI released a similar study in the UK that revealed half of employers are concerned that they cannot find staff with the right level of skills or enough graduates to fill roles.

Changes could even lie ahead for the IT industry in the way it distributes its products and services post-recession.

Steve Ranger, editor of silicon.com, said: “In terms of the impact of the recession, it has made companies more willing to experiment with new ways of delivering IT ? whether that is through outsourcing or offshoring or adopting cutting edge technologies such as cloud computing.”

A report by Intellect highlighted the need for the UK IT industry to react to changing markets as funds are tight and competition is increased.

It also suggested that the technology industry should take advantage of the opportunities that arise from uncertainty in the market.

Source:http://www.womenintechnology.co.uk/news/has-it-adapted-to-post-recession-uncertainty–news-19798935

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Create a habitat where innovation will thrive

May 25th, 2010

So what does innovation really look like to client organisations? Innovation is not to be confused with continuous service improvement – it’s radical change rather than incremental change and is likely to create business-wide benefits.

This was the view of senior IT outsourcing buyers who I discussed this subject with recently at an innovation workshop, as part of my role for the National Outsourcing Association. The attendees represented a good cross section of industries and the event was very valuable in casting some light on that stubbornly difficult to define aspect of outsourcing relationships: innovation.

One of the strongest messages to come out of the session was that a transparent and collaborative relationship is needed between client and service provider in order to create the environment in which innovation can flourish. Service providers need to have a deep understanding of a client’s business in order to innovate. Similarly, clients need to know their provider’s business better than may be the norm.

Before you can begin to discuss innovation, providers and clients need to have addressed such questions as, is this a strategic or transactional relationship? Is this contract sufficiently profitable to allow resources to be dedicated to innovation? Are we (clients and providers) prepared to accept the potential risk and cost implications of delivering innovation? Clearly, open and honest discussions are required.

Outsourcing buyers at the workshop also discussed tactics to make innovation a reality, these included setting up regular innovation forums where multiple service provider partners were invited to propose innovative solutions for their business. This format was found to be effective because a broad range of expertise could work to innovate – and natural competitive instincts in such a setting no doubt have a positive effect too.

So what not to do? Even mature outsourcing buyers can create barriers to innovation and common causes include assuming innovation will happen without their input, not allowing service providers to get close to their business and communicating a “we just want it cheap” message.

The bad news is that delivering innovation does require a sustained investment of resources, the good news is that the outsourcing buyers at the workshop could demonstrate, from personal experience, that the benefits could be dramatically greater than the costs.

Source:http://markkobayashihillary.computing.co.uk/2010/05/create-a-habitat-where-innovation-will-thrive.html

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