Archive for May, 2010

Surge in public sector outsourcing remains likely

May 24th, 2010

Number 10 has a new face, a new government for Anglo-prosperity, and it’s going to get things done! It’s exciting times for the UK’s workforce, or is it?

In my last blog, I drew attention to the post-recession financial black hole and the widely touted prospects of the UK’s public sector potentially saving £25 billion, achievable apparently, largely, through outsourcing. If we allowed ourselves to believe everything we heard, is this really possible without being detrimental to the UK workforce?

Results from our recently published Q1 Outsourcing Reputation Index revealed that the UK is expecting a significant uptake in public sector outsourcing and offshoring in order to cut the public sector deficit. The research points the finger at an increasing number of UK public sector organisations, which have actually become less conservative in their actions by outsourcing; most notably when it comes to both increasing productivity and reducing bottom line deficit.

Already, we are seeing signs that this is indeed the direction we’re heading. Immediately after the election, outsourcing firm Capita Group became the biggest mover and shaker in Wednesday’s FTSE 100 rankings, rising 4.3 per cent. The company has clearly benefited from the fiscal uncertainty and ratification of the new coalition Government.

Source:-http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2974&blogid=12

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Integrated procurement outsourcing service launched

May 24th, 2010

Logistics group DHL has launched a procurement outsourcing service that aims to cut costs for organisations around the world.

DHL Procurement Outsourcing will operate in the public and private sectors, drawing on experience working with the NHS and their ‘direct from manufacturer’ sourcing programme.

The organisation estimates that it has saved the health service £100 million over the last three years and boss Roger West believes the new service will deliver similar cost savings.

He said: “Our success working with the public sector in the UK demonstrates the massive scope that exists to harness procurement expertise to help reduce public sector deficits.

Governments need to set aside ideological or political differences and ally with the private sector in using procurement to help tackle the debt crisis.”

Central government procurement plans account for only 25 per cent of budgets, leaving some £150 billion worth of savings to be made, he added.

Public sector net debt is estimated to be £890 billion, at around 62 per cent of GDP.

Source:-http://www.purcon.com/news/news-archive.php?title=Integrated+procurement+outsourcing+service+launched&19794313

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New U.S. rules offer $4 billion opportunity for indian IT firm

May 24th, 2010

Indian software firms stand to bag deals worth $4 billion from U.S. firms as the spending on IT by financial services industry is expected to go up due to stronger regulations and reforms in the U.S. The U.S. financial services sector comprises a major chunk of revenues for domestic IT companies, reports Amit Tripathi of DNA.

In the quarter ended March 31, 2010, Infosys generated 66.1 percent of its revenues from the U.S., TCS 54 percent, Wipro Technologies 56.7 percent and HCL Technologies 59.5 percent. “We are seeing regulation-related IT spending happening of late. Some of these projects are being driven and monitored by the chief risk officers of the financial services firms in the U.S.,” said Vibin Balakrishnan, Chief Financial Officer of Infosys.

A report by Sybase, a U.S.-based enterprise and mobile software maker that’s in the midst of a takeover by German giant SAP, expects a dramatically new financial services regulatory regime ahead. The opportunity is mostly for IT service firms than packaged software or hardware makers.

“The projects are largely service-related in which there are orders for new application development and integration of systems,” said Balakrishnan. In recent times, most of Indian IT service firms have increased their hiring of local people especially in the U.S., besides ramping up offshore strategy to optimize costs.

Source:http://www.siliconindia.com/shownews/New_US_rules_offer_4_Billion_opportunity_for_Indian_IT_firms-nid-68159.html

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Outsourcing around the world

May 24th, 2010

Today, companies are now hiring other companies in other countries to do their business or part of their business. This particular type of business strategy is called offshore outsourcing.It is a fact that in today’s business world, offshore outsourcing is now becoming a very feasible trend for companies who wants to expand their business or to simply reduce their overhead expenses.As an entrepreneur, you would definitely want to reduce the operating costs of your business without sacrificing your businesses functionality. By outsourcing your business or at least part of your business, you can indeed expand and reduce operating expenses. Outsourcing is a very large industry in developing countries, such as India and the Philippines. Your company can definitely hire companies in these two countries to outsource part of your business or even all of it. However, you should take note that you should choose an outsourcing company that provides quality and professionally done jobs.You should also consider which country you should outsource your business in.

People in different countries have different culture and education. You have to choose which people, culture, and educational standards that your company can benefit from.For example, in India, this country has one of the largest populations of IT professionals in the world. Because of the British influenced educational systems in this country, the education on math and science in this country is greatly emphasized. This country has one hundred and twenty thousand trained IT professionals added to the workforce every year.India is now being considered as an IT center in developing countries and is also one of the countries that United States companies prefer for software or IT outsourcing. India has created a strong reputation as one of the leading countries in IT outsourcing industry in the world.In the Philippines, it is an entirely different story. Because this nation is considered as Asia’s English speaking countries that have 94% literacy rate, this country is also considered to have a large population of IT professionals in the world. With over three million college graduates joining the workforce every year, this country is indeed one of the best source for talent.Although the Filipinos are Asian, it was influenced by Americans for over 50 years and has developed a western culture. Filipinos loves watching American television and because of this, the people in the Philippines are fluent in American English and can communicate effectively with Americans and other English speaking nations.Because the Filipinos are fluent in American English, this country have become a premier choice of the United States for call center outsourcing. If you are looking for call center services that are able to provide quality customer support service, the Philippines is definitely the country to look for call centers. Although India charges less for its call center services than in the Philippines, more companies in the United States prefer the Philippines more for customer care jobs because of the quality of work they offer.Another factor that the Philippines is chosen for call center jobs is that not only that the people here speaks fluent American English, but they are also friendly and helpful in nature.These are the things you should consider when choosing a country to outsource your business or at least part of your business. You also have to consider the people living in it and the culture they were brought up with in order to know where to outsource your company’s project.

Source:http://azangela01.vox.com/library/post/outsourcing-around-the-world.html?_c=feed-atom

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BPOs seek new ‘Onshore Space’ to win outsourcing contracts, post recession

May 24th, 2010

With a recovery looming, BPOs are now switching at least part of their business to onshore outsourcing activities rather than focusing on offshore models. According to 2010 statistics on outsourcing in India, outsourcing giants in the country like Infosys, Wipro and TCS are well poised to expand their presence into the onshore space.

India has serviced numerous firms in North America and Europe for nearly a decade now. However, the outsourcing landscape appears to be changing as companies are emerging out of the recession seeking more value and quality rather than solely cheaper costs.

Most BPOs have operated out of low-cost destinations like India, China, Philippines and Vietnam to offer inexpensive services. However, this might not work a 100% of the time in the new global economy. In the past, the model was 95-99% outsourcing. But that is changing to 70-75% offshoring and about 25% onshoring.

The recession has taught firms the hard lesson that some of the work has to be done close to home. In order to guarantee the kind of quality of outsourcing projects in the healthcare and financial industries, onshore presence of BPOs is inevitable, say analysts.

Patni global chief of BPO Sanjiv Kapur was quoted as saying, “The BPO industry earlier was almost everything offshore unlike the IT sector, which always maintained a strong onshore presence. For BPOs, offshore will continue to play a critical part because of the cost and quality advantage,” the Economic Times reported.

It is also important for some of the jobs to be done onshore and having a strong footprint on the home front is going to bring a strong advantage.

Chief operating officer at Genpact, N V Tyagarajan told the Economic Times, “As you get into more mature relationships, certain parts of the work have to be done onshore. Certain sectors like healthcare and insurance might also require a certain part of the work to be carried out in the same country.”

According to industry experts, clients are no longer looking exclusively at savings. They are more interested in how the BPO can source their projects in a constantly changing environment. Additionally, clients are looking for BPOs that can grow and deliver toward the client’s future demands and requirements.

In this scenario, BPOs will have to take a slash in profits in comparison to offshore models, but the strategy is bound to pay off in the long run with more contracts coming their way.

According to a spokesperson for Firstsource, “The success of this onshore strategy is evident in some of the customer wins that we are getting. Rather, during the slowdown, this has helped us get business and kept us in deals that otherwise would not have been possible to win.”

Source:http://www.groundreport.com/Business/POs-Seek-New-Onshore-Space-To-Win-Outsourcing-Cont/2923762

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BPOs employ new retention tools to retain talent

May 24th, 2010

As rebound in demand for back office services lifts the lid on hiring, the BPO industry – confronted yet again by rising attrition – is busy rolling-out new HR initiatives to retain staff. This year, BPO players are handing out plum postings overseas (just like their software counterparts), launching leadership development programmes and rewarding team leaders – all to ensure that key employees do not move to rival firms.

“Over the last few months, we have started posting key employees to our BPO centres in Florida and Texas. This gives them a global exposure, and acts as a strong retention tool. However, it is only meant for critical positions such as six sigma experts, domain or technology experts,” said Mr Sanjiv Kapur, Global Head BPO of Patni.

Spanco BPO, in February, flagged-off a ‘Lead by example’ programme that rewards deserving team leaders and team managers, based on feedback from workplace. “The new programme keeps the team leaders and managers motivated through recognition, while imparting competencies based on assessment. Specific programmes enable these professionals to gain new competencies to move to the next level,” Mr Sunil Kumar, Senior Vice-President – HR, Spanco BPO, said.

BPO major IBM-Daksh says it is driving the HR programmes with far more rigour than last year. “Last year, these programmes were being run by programme owners, but this year, their efforts are being supplemented by the senior leadership teams,” Mr D.P. Singh, Director HR, IBM Daksh, said.

Revival in demand

After a tough 2009 saw bulk hirings and generous employee perks virtually disappear from the market, 2010 has brought in a strong revival in demand for services. Accordingly, BPOs such as Genpact, ExlService Holdings, and Aegis have rolled up their sleeves to recruit thousands of professionals this year.

However, opening up of the job market has triggered a spike in employee churn. For instance, Genpact’s attrition rate for March quarter (measured from day one of employment) stood at 23 per cent up from 21 per cent for the same period in 2009. In case of ExlService, the experienced attrition in March quarter was 32.7 per cent for billable employees, compared to 21 per cent a year ago.

EXL, since February, has been doling out ‘Super hero cards’ as an instant recognition for good job done. “We are creating a system where we can collate the names and achievement to publish and reward these professionals,” its Global Head – HR, Mr Sanjay Gupta, points out.

Hinduja Global Solutions, earlier this year, identified 30 managers (mid level and above) for an ‘organisation development’ initiative. “Through this talent management initiative, the organisation works with them to understand their strength as well as areas of improvement, which are then addressed via customised interventions,” Mr Jessy Christin, Vice-President – HR, HGSL India, says.

Source:http://www.thehindubusinessline.com/2010/05/24/stories/2010052450440200.htm

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Hire ASP web developers ASP web development solutions at lowest rates

May 23rd, 2010

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Source:http://www.jazzou.com/index.php?option=com_content&task=view&id=1495

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