Archive for May, 2010

Essar Group acquires Avaya’s Indian subsidiary for Rs206 cr

May 30th, 2010

The business process outsourcing (BPO) unit of Essar Group, Aegis Ltd, has acquired a majority stake in AGC Networks Ltd, the Bombay Stock Exchange (BSE)-listed Indian arm of US-based enterprise networking solutions firm Avaya Inc., for $44.5 million (Rs206.93 crore).

Aegis will buy Avaya’s 59.13% stake in AGC for Rs245 a share, a 12% discount to AGC’s Friday closing price of Rs278.45. This will be the 14th acquisition by Aegis and the second this fiscal year.

AGC, earlier known as Avaya Global Connect, helps large enterprises design and implement solutions for linking multiple campuses across different geographies. Such unified communication channels are an integral part of setting up offshore operations for cost-effective management of business processes, an area that Aegis specializes in.
The acquisition will help Aegis expand its services portfolio, Aegis chief executive officer Aparup Sengupta said on Sunday.

Besides the Indian arm of AGC, Aegis will also acquire the Australian and New Zealand operations of the firm. About 500 employees of AGC will become part of Aegis. For the six months ended 31 March, AGC had a revenue of Rs276.8 crore and a profit of Rs18.7 crore.

AGC shares touched a 52-week high of Rs310.30 in intraday trading on on 12 May, when they rose by the maximum permitted one-day increase of 20%. Trading volume on the day was 1,748,722 compared with its five-day average of 46,119.

Under the takeover guidelines of the Securities and Exchange Board of India (Sebi), the market regulator, Aegis will make an open offer for buying 20% more of AGC from shareholders. The acquisition will be done through Essar Services Holdings Ltd. Edelweiss Capital Ltd was the adviser for the transaction and will also be the manager of the open offer.

Although the acquisition is at a significant discount to the market price, Aegis’ Sengupta said the open offer price would be calculated based on Sebi guidelines and would be higher so that shareholders would have an incentive to sell. The company expects the open offer size to be in the range of Rs78 crore.

On 19 May, Aegis acquired the Texas-based customer service centre operation of US financial cervices firm Sallie Mae for an undisclosed sum. As part of that transaction, Aegis had also taken on board about 350 employees in Texas.

Aegis has around 40,000 employees at present and is among the largest Indian BPOs. While the privately held firm does not disclose its revenue, Sengupta said recently that he hopes to make Aeigs a $1 billion entity within the next 12-18 months.

Earlier this month, he told The Hindu Business Line newspaper that Aegis’ plans for an initial public offering had been put on hold for now.

Source:http://www.livemint.com/2010/05/30133902/Essar-Group-acquires-Avaya82.html

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UMAs can boost advisers’ efficiency

May 30th, 2010

Eighty-six percent of advisers surveyed recently by Fidelity Investments plan to expand their business this year. But how?

One way, of course, is to offload some business operations and focus on what they do best. Although there are a number of outsourcing solutions available to assist advisers with back-office and reporting tasks, outsourcing the critical and complex process of investment management is difficult because traditional options (namely managed-account platforms) typically address only a portion of an adviser’s business.

The advent of a truly comprehensive investment management outsourcing solution capable of accommodating an adviser’s entire book is a relatively recent option. Through unified management accounts, advisers can offload the entire operational aspect of investment management, while maintaining full “artistic control” of the client’s investment strategy.

Although many advisers are familiar with UMAs, few fully appreciate their operational efficiencies and how they can be used in a comprehensive investment management solution. Three aspects of UMAs make the benefits possible:

• They are single accounts that can house multiple investment objectives and investment vehicles, including mutual funds, separately managed accounts, exchange-traded funds, cash and fixed-income instruments.

• They provide access to an array of large and boutique asset managers, which produce investment strategies in model portfolio form that can be crafted by the adviser, along with proprietary strategies, into complete asset allocation plans for clients.

• They use third-party overlay portfolio managers, which implement a client’s asset allocation plan in the UMA. Overlay managers possess the expertise and technology required to coordinate investment recommendations from multiple managers, incorporate client restrictions or mandates and implement adviser investment management preferences.

These UMA features allow a service delivery solution of substantial breadth and depth, and can easily accommodate a firm’s swelling assets and advisers.

It is little wonder that research from Dover Financial Research LLC and the Money Management Institute suggests that 30% to 50% of SMA assets will convert to UMAs over the next five years. Research from Celent, in fact, projects that UMA assets will reach $327 billion by 2013 (a 35% compound annual growth rate).

When advisers consider using UMAs, they should ask themselves the following five questions:

Will my firm’s operational burden truly be offloaded? A comprehensive investment management solution should assume the bulk of an adviser’s operational burden. The “unified” in UMA should refer to a unifying solution that includes integrated client reporting, investment management and portfolio accounting. It also should be a performance-reporting solution that unifies all assets in the client household, not just the UMAs. It could also be the single investment management platform that serves an adviser’s entire book of business, regardless of custodian. What’s more, it should provide one set of paperwork in order to implement a client’s total asset allocation strategy, as well as be the one place to accommodate all clients’ social or stock restrictions. Finally, it should be the one point of administration for all manager relationships, monitoring, re-balancing, cash flows, tax-related events and manager model changes.

Can we still develop our own investment strategies? Make sure that the outsourcing partner can accommodate internally developed strategies within the UMA, along with any outside manager models.

Does outsourcing reduce my investment management costs? The cost of model-based strategies is typically much less than the cost of the same manager available through a separately managed account or mutual fund. Do the cost comparison.

Will my clients’ experience improve? Clients value a single, integrated source of household reporting and online inquiry for all the accounts managed by their adviser. Additionally, clients appreciate an investment service that accommodates personalization and provides access to exclusive managers.

Will the overlay manager look to maximize after-tax returns? UMAs facilitate the integrated view needed for the year-round monitoring of events that have a tax impact, allowing the overlay manager to take steps to eliminate or defer them until their effects are minimized or neutralized.

Source:http://www.investmentnews.com/article/20100530/REG/305309996

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NC health insurance company tests outsourcing

May 30th, 2010

A plan by a North Carolina health insurance company to outsource some of its data management work is drawing criticism from people who say the company shouldn’t be sending jobs overseas.

The News & Observer of Raleigh reported Saturday that Blue Cross and Blue Shield of North Carolina has started a pilot project that could change the way the insurer handles electronic information and save money.

Head of the State Employees Association of North Carolina Dana Cope says Blue Cross should not be allowed to outsource jobs since taxpayer money goes to the company in the form of premiums for state worker insurance.

Blue Cross said no layoffs are expected from the initial project, but that could change down the road.

(Copyright 2010 by The Associated Press. All Rights Reserved.)

Source:-http://www.carolinalive.com/news/story.aspx?id=463931

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Financial benefits of outsourcing is so huge

May 29th, 2010

Financial benefits of outsourcing is so huge and immense that all firms who want to unburden themselves from the heavy workload use outsourcing to meet the growing demand of their work.

More than ever, now companies and business firms are waking up to the ides of giving their work to be handled by an outside company or third party as is known in the business world. Outsourcing is very much in vogue these days. In developed countries there is an insufficient number of qualified and talented professionals. Also the price of qualified labor is very high in these countries. But this entire shortcoming in no way means that the business process takes a backstage.

Work has to go on in any condition and outsourcing is the perfect answer to this. All work is mostly outsourced to developing countries. These countries have immense qualified manpower that can do your work perfectly. What is more, your work will be done at less than half the rate that professionals working in your country will require.

Source:http://www.lajeanfenske.com/?p=675

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TCS apprehends european fiscal uncertainties will affect revenues

May 29th, 2010

India’s largest IT and ITeS service vendor in terms of export revenue Tata Consultancy Services (TCS) has expressed apprehensions that the prevailing euro and pound crash coupled with a momentous appreciation of the Indian rupee was likely to have a bearing on the firm’s revenues and operating margins. At the same time, the Indian IT major emphasized that thus far the European crisis has not had any adverse affect on its business.

A website quotes TCS CEO Chandrasekaran saying that the overall weakening of the euro and pound has causes significant concern. He further stated that the effect of the euro and pound crash will, however, be less owing to the strengthening of the US dollar. Stating that the business of Indian IT major has not yet been affected by the European currency crisis, Chandrasekaran mentioned that it is essential to observe the situation cautiously and assess the consequences it may have on the Indian IT and ITeS service providers. According to him, although the crisis is unlikely to affect the firm’s business immediately, TCS has adopted a ‘wait-and-watch’ approach. In reply to a question on the changed scenario in the United Kingdom with the new coalition government is in power, the TCS CEO said that his firm has been executing projects that have been granted to it.

According to Chandrasekaran, although the weakening European market, which is the second largest market for the Indian IT sector, has been of concern, TCS, which offers services like consulting, back-office outsourcing and systems integration, has momentous prospects in the United States and the emerging markets. He said that his firm has distinguished ‘Cloud Computing’ as the largest opportunity for it to generate new business models. Substantiating his view, he pointed out that TCS has made three bids in the banking sector. However, in response to a question, he said since TCS was yet to locate the right asset, it has not entered into any acquisition lately.

Another news agency website reports that TCS chief was of the view that the recovery of the global economy, recent contracts combined with the steady fees has enhanced the position for the export-oriented Indian IT companies, including Tata Consultancy as well as its business rival Infosys Technologies, the second largest IT and ITeS service provider in India, following the global economic slump that affected the $15 billion outsourcing sector considerably.

Source:http://www.sourcingline.com/resources/tcs-apprehends-european-fiscal-uncertainties-will-affect-revenues

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Outsourcing web design ,all you need to know

May 29th, 2010

If you want to succeed at internet marketing, you have to do a good job at presenting yourself and your products to the public in the best possible light. Your website is the first, and sometimes the only thing your online audience sees about you, so having a good one will strongly influence their ideas about you. Having a creative and professionally designed website will not only bring you more traffic, it will also make those who enter your site more likely to trust you and buy from you. So if you really want to have a website that grabs attention and is user friendly, you should outsource the web design task to a reputable company that can take care of it. Such a company has experience helping online marketers such as yourself, so they know exactly what you need.

Outsourcing something as important to your business as a website makes sense, because a good company will be able to offer you a complete, one-stop solution to your web design needs.

First and foremost, the biggest advantage that one gets out of outsourcing web design is the quality of work.

Designing a professional website and making sure it stands out of the crowd requires you to have the right set of skills, which takes time to develop. Of course, your business can employ in-house web designers, but if they lack the necessary experience, you may not be pleased with their results. Remember that any website which doesn’t have an appropriately high-quality design will reflect poorly on the company and turn off potential customers.

Therefore, it is critical that you not skimp on web design simply in order to cut costs. A professionally designed web site will bring you customers from just visitor, a slick site this diversity training site, is a real asset to any company online.

Increased risk management is another advantage that stems from outsourcing your work. There are risks that are involved when you decide to have your site designed. Your business image is dependent on the perception people have of your brand, but professional designers can handle this risk easily. Apart from this, you have complete control over the project and you can monitor it from time to time to make sure it is completed in the time period determined by you, in the set budget. The same level of control or supervision isn’t available if you tried to have the same project done in-house. When you know how your site is progressing you can then make changes or amendments if you need to.

Outsourcing is obviously a good choice for your web design work, but another area where it might make sense is search engine optimization. If people are going to easily find your business via the major search engines, you must be sure your search engine marketing is as effective as it can be. After you have locked down an expertly designed web site, you will be able to concentrate more heavily on creating the sales that you need to sustain your business. Marketing yourself on the internet is a budget conscious method to find your niche customers, and are an essential part of building a solid web presence. Outsourcing is definitely the path for you if you want to avoid the massive amounts of time and money that most people sink into their websites. No matter what your company’s needs are, be it a corporate site or an e-commerce site, a web design company will be able to handle it.

Source:http://www.nicheblueprint2info.com/outsourcing-web-design-all-you-need-to-know/

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Infosys BPO launches enhanced sales and fulfilment outsourcing services

May 29th, 2010

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfilment operations. The service offering is unique in its ability to impact not just general and administrative costs as most BPO service offerings do, but also cost of goods sold, thereby building the inherent competitive position of an organisation. Importantly, the sales support service favorably impacts the organization’s revenue by influencing key metrics such as revenue assurance and revenue recognition.

The sales support suite of services will reduce the amount of time spent by sales organisations in non-value adding administrative tasks, thereby freeing up time and enhancing productivity. The suite of services includes lead qualification, customer profiling, quoting, pricing, service revenue assurance and channel partner support. The fulfilment operations suite of services is designed to optimise and drive efficiency in the supply chain operations of an organization. The portfolio includes multi-industry services including order management, demand planning, replenishment planning, inventory management, forward and reverse logistics support.

Karen Wilder, Senior Manager, Supply Chain Field Operations, Cisco, said, “The Infosys team has been a great partner in working with us to define and evolve our support model for the Reverse Logistics supply chain, helping us to achieve best-in-class in this space. Working with Infosys, we are now able to deliver a quality and enhanced experience to our customers for their product returns while supporting our own internal business goals.”

Explaining the rationale behind the enhancement in the sales and fulfillment service offering, Rajiv Raghunandan, Practice Head, Sales and Fulfilment, Infosys BPO, said, “Despite the economic recovery that we are seeing across industries today, the downturn over the past year has forced businesses to evaluate every aspect of their portfolio and the associated operating model. This evaluation has not just been about cost reduction, but about innovatively leveraging outsourcing to protect revenue, grow revenue and positively influence the cost of revenue. We believe that this context makes our sales and fulfillment offering relevant and meaningful to a diverse set of stakeholders in a global business across sales, marketing, supply chain, logistics and customer services.”

The sales and fulfilment practice currently accounts for close to 20% of Infosys BPO’s revenues through the services offered to client groups, including multiple Fortune 500 companies across geographies and industry verticals. The practice seeks to add more clients in the sales and fulfilment services stream in 2010 with this unique set of service offerings.

Source:http://www.logisticsit.com/absolutenm/templates/article-supplychain.aspx?articleid=5303&zoneid=5

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