Archive for May, 2010

The business benefits of outsourcing IT

May 26th, 2010

Although large enterprises began outsourcing IT several years ago, many SMBs are still struggling to sustain an IT model that may not make good business sense. Some organizations maintain a substantial IT staff capable of handling workload spikes and emergencies, with the tradeoff of inefficiency when that staff sits mostly idle. Others keep a “lean” IT staff in order save money, leaving the organization vulnerable when issues surface unpredictably.

Either way, IT is not aligned with business goals. Rather than supporting business objectives, IT becomes a distraction from the core business focus.

Outsourcing IT can help solve this dilemma, but there remains a great deal of confusion as to what “outsourcing” really means. A lot of customers equate outsourcing with managed services, but managed services are just one element of the outsourcing concept. Outsourcing encompasses everything an enterprise IT department would do to ensure that mission-critical systems are ready to support business requirements, but at a fraction of the cost.

On-site Tech Support has developed a comprehensive outsourcing solution designed specifically for SMBs that combines managed services, on-site support and consulting services in a cost-effective and predictable monthly budget. On-site Tech Support’s all-encompassing solution touches every aspect of the IT infrastructure, from a business perspective as well as a technology perspective. Furthermore, On-site Tech Support serves as a trusted advisor for short- and long-range planning, budgeting and due diligence.

If IT is not a central part of your business model then it makes good business sense to outsource it. Outsourcing to On-site Tech Support replaces unproductive and unpredictable IT overhead with highly efficient and focused services bundled into one low, monthly budget.

Source:http://www.on-sitetechsupport.com/news/the-business-benefits-of-outsourcing-it/

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Some of the great benefits of outsourcing web design

May 26th, 2010

Spending time trying to design and build a professional looking website on your own can be tiresome, especially if you’re unfamiliar with the designing process. Getting a website right can be crucial to business success, which is why many business owners are seeking out web designing services. In the end, you’ll get far better results from having a web designer do this for you. In the end, you should find that the investment is well worth the return.

Creating a good website can be quite involved, which is why it’s often better to allow someone with experience to handle this aspect. It’s up to you whether you prefer to work with an individual freelance designer or a bigger company that specializes in web design. You can either approach them directly or through freelance sites such as Elance.com and Guru.com. Throughout this article we’ll be looking at some of the more obvious advantages you can gain from outsourcing to a web designer. Take a look at a friend of mine who is a close up magician and recently had his website redesigned professionally. His turnaround of bookings has increased 500% which surely shows how getting it done professionally by experts can really help your business.

It will not be enough for your business to merely have a web presence, you need an attractive site that delivers the features your customers want. If it’s great-looking but can’t help you find the information you need, then it won’t be long before people stop reading it. If you want to be in this for the long run and surpass your competition, you will need to deliver all of the content your followers want and also have a visually pleasing, informative design that functions as good as it looks. You want to relate what your brand is and what you stand for without making the customer feel like you are imposing yourself on them. One positive aspect of outsourcing your web design is the fact that many overseas web design firms will compete for your business. Because of this, you’re sure to find a deal that meets your budget. Because many of these companies are working to stay in business, they will strive to provide you with everything that you need. This need for your business can be leveraged into improving every aspect of your website. Any team you created in house would be able to match the level of dedication of these outside firms.

Another benefit of outsourcing your design needs could be better risk management. Having any business site designed can involve risks. Your business image will be on the line with your design, so allowing professionals to handle the job means far less risk. You can further reduce risk of going over budget by monitoring the design process and checking how it’s progressing. The same level of control or supervision isn’t available if you tried to have the same project done in-house. It’s important for you to know how the work is progressing so that you can make any changes wherever needed.

Flexibility is another outsourcing advantage you can enjoy when it comes to your site’s design. The results of your project are going to be great no matter what kind of time or effort has to be put into it. You don’t even have to expend any effort in the process, no matter how many sites you need designed, since the team’s job is to take care of all of it. Outsourcing is definitely the path for you if you want to avoid the massive amounts of time and money that most people sink into their websites. You will know that whatever web design company you outsource to is fully equipped to handle the needs of your business site, no matter what they are.

Source:http://www.designersforflash.com/2010/05/25/some-of-the-great-benefits-of-outsourcing-web-design/

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GCC turns to egypt for IT outsourcing as ITIDA and IDC launch ‘business without barriers’

May 26th, 2010

Egypt’s Information Technology Industry Development Agency (ITIDA), the executive IT arm of the country’s Ministry of Communications and Information Technology, is hosting the events in conjunction with International Data Corporation (IDC), the premier global market intelligence and advisory firm for the information technology and telecommunications markets.

Together with IDC, ITIDA has been working on a research-led go-to-market program called ‘Go-to-GCC’ that is aimed at partnering Egyptian IT organizations with leading systems integrators and channel partners from the Gulf region.

Egypt is among the world’s fastest-growing locations for global outsourcing and offshoring, and the country offers a world-class, cost-effective alternative to organizations looking to adopt the outsourcing model.

“There has been huge interest in these Business without barriers events,” said Dr. Hazem Y. Abdelazim, CEO of ITIDA. “Communicating our partnership message in the Gulf is key to creating new business opportunities between Egyptian IT companies and their counterparts in the GCC region. Egyptian companies looked forward to attending the two events and further solidifying business relations with their partners in the Gulf.”

Most forums for business networking tend to have a very low success rate as insufficient time is spent on researching and identifying viable business opportunities. However, the ‘Business Without Barriers’ conferences mark the culmination of six months of intense research by IDC’s most senior consultants and analysts as they have sought firstly to identify skills, products, and solutions within select Egyptian IT companies that are in demand in the Gulf region, and then match them with relevant systems integrators and channel partners from the GCC nations.

These two highly structured and targeted go-to-market gatherings hosted an ICT trade delegation from Egypt to build long-term business partnerships between Egyptian and Gulf-based companies. As well as facilitating intelligent networking opportunities at the event itself, IDC will also act as a facilitator in the six-month period following the conferences, providing support for both Egyptian and Gulf-based organizations as they seek to develop and sustain viable business partnerships.

Source:http://www.ameinfo.com/233611.html

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The real deal on outsourcing 24 hour answering services

May 26th, 2010

In order to stay afloat and ahead of the game, the game plan is to maximize work efficiency. This can’t be more obvious than in the professional answering service industry where bonds and loyalties are broken as fast as you change socks. The communications side of an outsourced answering and order processing center is a tight spot for both investor and service provider. In many cases, in fact, this proves to be the be-all and end-all.

A question of efficiency

Why you need to outsource your company’s order taking and processing services isn’t so much a question of necessity as of efficiency. Several things come into play with an outsourced partner working the grub for you.

Real time, one language

Your customers get the help they need in real time in a language they speak and understand. Your order taking and answering service provider handles your client’s incoming calls, topped with warm customer care. Talk about productivity by the minute—you save time and expense while having more control of your own income-generating campaign.

Made to order

Since your offshore partner offers customized order-taking and answering services, no customer is so hard to please as to turn to other service providers. Your offshore team is well- trained and has been per-hired to meet your company’s target market.

Always up, your time

Nor can you ignore the superior technology and skills that your offshore team uses to be able to keep up with the global race. They can work with overflow calls long past your business hours, even when your in-house team can’t. More than ever, today’s customers are demanding of time and attention, and these only a well chosen offshore partner can provide. This comes along a with a 24-hour messaging system that’s not generated by machines, all right. Your offshore answering service provider banks on its associates and receptionists who can take in, forward and manage calls of every kind.

First and second language

If language proves an issue, then there are call centers that offer bi-lingual answering services. For customer whose first language is not English, they can choose Spanish, French, German, Italian and Chinese speaking associates for customer-friendly conversation regarding certain issues.

Aside from that, you actually hit two birds with one stone when you outsource your company’s order taking and answering services. Imagine your sales force multiplied, thus your company taking on a more aggressive telemarketing hunt. This is so because your offshore partner provides pre-sales questions, market research and surveys to help you identify your captive market.

No call unanswered

You waste no time when you’re working with an offshore order taking and answering specialist. Your leased staff does not leave any call unanswered, leaving your chance at winning over a potential client to waste. What’s more, your offshore team works seamlessly with your own so your customers can’t tell any difference at all.

The oft-told tale when someone goes into outsourcing answering and order taking services is, the bouncy figures at the bottom of the book say it all. You can’t go wrong with this, not with two teams on the offensive.

Source:http://yourtopseries.com/?p=5972

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Outsourcing of jobs to india

May 26th, 2010

“Outsourcing” has become a dirty word in the United States. Many of our citizens have had to change jobs because the type of jobs they hold are now performed outside the country for a much lower cost to their former companies.

This has contributed to the political fire here and the current government says, made “war” against the middle class was fuel. In the company in favor of profits, citizens, have lost thePeople. personal bank account and portfolio size to punish the assertion of the administration that the economy is strong. The facts say that the number of people below the poverty line has increased, so that the rich are getting richer needs.

The loss of income America and India when it comes to jobs generally two types of outsourcing programmers and call center employees. The latter is most of us call had the support of our customer service company credit cards, softwareCenters, or catalog numbers. It seems that most of these jobs are outsourced to Indian companies. Although the language barrier can sometimes cause minor problems, there is really no reason why not all people around the world to service customers from every nation. Today technology makes it possible.

Computer programming is another job that is strong, in outsourcing companies in India. India has worked in programming. Many of the U.S. “large companies outsource their work to Indian companies planning with great success. This takes many forms. Sometimes the U.S. company plans and manages the project closely. Other times, the Indian company takes over the planning and overall project management and programming. A general advantage is speed. This is because the design, review, testing of the system can do, called corrections, and sent to India, which has programs “night” and wewho are interested in the early morning in the United States. The most important reason of all outsourcing is done by U.S. companies is hardly visible. Indian workers are much less than Americans. Programmers can start here from school, more than $ 50,000 a year. An experienced programmer in India every year for the equivalent of about $ 10,000. The cost difference is less notable workers in call centers, but there is still substantial. Because the business isDriven by the bottom line is allowed for a lot of inconvenience to these clear financial advantage to be gained.

A TV show called “30 Days” tells the story of an American programmer who lost his job to outsourcing and again went to India to get. There he found these two industries, programming and call center work, very common. Many Indian companies have been subcontracted to other U.S. firms. What really surprised him was the relative position of professionalamong Indian workers to run them. In India the call center worker who is highly respected and well paid! This is particularly programmers landed a job call center, where to show it as he could act and sound American!

Sun Outsourcing is right? And what is the result of shipping all these jobs will be abroad? The U.S. government has allowed to happen so they can do anything to stop it? Where too? That’s how some people say that a point of salethe class mean? What is the unemployment rate, with a large percentage of employees much less than in the past before their work was outsourced? These questions are very hot and discussed political issues in those days. financial globalization is still in its infancy, and these problems continue to challenge us find the best solution for everyone.

Source:http://businessindia.thecompanymarketing.com/business-cards-india/outsourcing-of-jobs-to-india/

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Facebook like buttons pop up on Yahoo sports

May 26th, 2010

Interesting. Despite all the brouhaha about Facebook seizing control over the entire Web and putting an end to privacy as we know it, publishers are – still – fast adopting the “like” button and other social plug-ins.

Latest to apparently add Facebook “like” buttons is Yahoo, which as we’ve written before seems to be happily outsourcing all that social nonsense to Zuckerberg & co lately.

To see the integration in action, go to any MLB team on the Yahoo Sports website (e.g. the Cleveland Indians).

On the right, right below the Teamtracker frame, you can “like” the team, after which your status will be updated with a link back to the page you’re on. Also shown is the number of people who have clicked the button before you.

As far as we can tell, the deep integration of Facebook Connect buttons was publicly announced but the addition of like buttons to Yahoo Sports was not, or at least not yet.

Source:http://techcrunch.com/2010/05/25/yahoo-sports-facebook-like/

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SOURCECORP to showcase claims and policy management BPO solutions

May 26th, 2010

Business Process Outsourcing can be a viable solution for the Insurance industry which is focused on improving the combined ratio and reduction of expense ratios. In order to maintain a positive growth curve, the insurance companies should also keep on constantly extend their portfolios, while maintaining good relation with the existing clients. At the same time, the companies should also keep abreast of industry regulations. In this situation, advanced BPO solutions can help the companies earn an edge over their competitors. These solutions would help these insurance companies to manage claims and policies, improve their service quality and reduce operational costs.

SOURCECORP is a leading provider of business process outsourcing solutions in the mortgage, financial services, government, healthcare, insurance and legal industries

In a recent release, SOURCECORP has informed that it would be present at the 2010 ACORD LOMA Insurance Systems Forum on May 24-26, 2010 at Mandalay Bay Resort Las Vegas to showcase its flexible and fully integrated claims and policy management solutions. The company source informed further that SOURCECORP’s solutions offer industry compliance to meet stringent security requirements, such as SAS (News – Alert) 70 Type II, SOX and HIPAA, as well as provide fully redundant global operations to assure disaster recovery and business continuity.
The company has recently launched its official website, www.sourcecorp.com. The new site was created to more clearly articulate SOURCECORP’s solutions and industry expertise utilized to transform clients’ business processes and accelerate their business performance.
The company also informed that SOURCECORP experts will be available at the Forum to share how the company’s flexible and fully integrated end-to-end insurance programs leverage technology to enhance revenue, performance, customer satisfaction and productivity. SOURCECORP will be occupying the Booth No. 247, at the event.

For the players on the insurance industry, improving claims process time cycle and reducing expense-to-premium ratios are of crucial importance. By visiting the SOURCECORP booth, visitors will get an idea as to how the SOURCECORP solutions can help them achieve real results in these two areas. According to SOURCECORP, it solutions can help the companies improve claim processing cycle times by 30 to 45 percent and reduce expense-to-premium ratios by 25 to 35 percent.

The company’s comprehensive BPO solutions are designed to improve efficiency with Six Sigma quality utilizing mailroom processing, scanning and indexing of policies and claims; business rules based policy workflow offering approval and exception routing and work load balancing; claims processing utilizing OCR, database validation, auto adjudication and electronic reconciliation; and Web-based electronic distribution of all policy and claim documents.

SOURCECORP has its clientele spread across the three continents of North and South America and Asia. It serves clients across the industries including commercial, financial, government, healthcare, and legal. A successful presence at LOMA will definitely help the company add to its client list.

Source:http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/86382-sourcecorp-showcase-claims-policy-management-bpo-solutions.htm

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