Archive for June, 2010

Middle East IT spending to increase

June 27th, 2010

IT spending in the Middle East is set to increase by as much as 11% this year, following a contraction in outlay last year, IDC reveals. Last year saw IT spending in the region dip by around 2% overall, although in specific areas, the drop was a lot more severe.

In the UAE we saw contraction of nearly 15% in IT spending, due mainly to the slowdown of main sectors of the economy. This was due to poor conditions in markets such as real estate and retail as well as the unstable energy prices which meant the government sector had a bit of a challenge in terms of spending,” Jyoti Lalchandani, vice president and regional managing director, IDC tells AMEinfo.com.

However, markets in other parts of the region have seen growth, in particular those in Qatar and Saudi Arabia. This has been driven in part by government investment in building an improving infrastructure. These areas, along with a minor recovery in other countries in the Middle East, lead to a more positive outlook for this year.

“We believe that we will see growth of between 10% and 11% in terms of overall IT spending. We have some big markets in the region – Saudi always is the largest market in the region for IT, they spend close to $10bn on IT and the UAE spends close to $5bn,” says Lalchandani.

Power crisis affects spend

In specific areas of IT, companies are looking to tap into this spending power, while still providing efficiency to the firm. “The power crisis worldwide, the cost of electricity, the economic crisis, now companies are wanting to save money, and with all those things in mind, how do you make your data centre more efficient. For the same output how do you use less electricity?” Rodney Callaghan, vice president, Gulf countries, APC by Schneider Electric tells AMEinfo.com.

The trends in IT spending are moving forward with the technology breaking through. A move towards cloud computing and desktop virtualisation has radically changed the spending agenda of IT managers and CIOs. According to a survey conducted at an IDC meeting of CIOs, nearly 70% wanted to look at virtualisation as one of their core strategies for this current year. Widespread spending on services within a cloud computing structure is likely to follow on from virtualisation.

“In terms of cloud, cautiously optimistic is how I’d define it, the ecosystem is still being built, vendors are coming together and trying to understand how it would work in terms of pricing structure and delivery model. The CIOs have not yet embarked on the virtualisation journey yet and as a consequence, the cloud comes after that so I still see cloud as something that will take at least a couple of years to become an accepted delivery model,” says Lalchandani.

IT outsourcing yet to be fully implemented

Outsourcing is another major trend affecting the regional spending of IT companies. Firms appear to have been slow to embrace the concept of fully outsourcing their IT services, but there have been indications that this is about to change.

“You are going to have what you call select sourcing, so selectively outsourcing certain aspects of IT – be it application development or testing or other areas. We had a lot of reluctance given concerns about security, compliance and cost savings and there were cultural considerations as well. But now we see companies becoming a lot more open in select sourcing and seeing where this can add value.”

A worsening shortage of IT skills within the region is partly causing this move towards select sourcing and outsourcing. Other major strategy changes within IT spending are expected on top of this. “I think we are going to see a shift in the way CIOs spend their IT dollars, the challenges around budgets is always going to be there. They’ve got some discretionary items on the agenda, some non-discretionary ones, many of the plans they have in terms of new projects and new initiatives will go on but the way they allocate their money and spend is going to change,” reveals Lalchandani.

Attitude shifts in IT managers

Despite this perceived shift, there are issues surrounding changing attitudes of IT managers. “It’s sometimes hard to convince a customer that he needs to put more capital in at the beginning to save money over the lifetime of the project, sometimes the view of the investors is quite short term,” says Callaghan.

In the next six months to a year, the IDC is predicting there will be a lot more focus on measuring IT costs and ensuring a good return of investment for businesses. “The focus is going to be what value can be added to the business through IT so there will be a focus on aligning IT goals and business goals,” Lalchandani concludes.

Source:-http://www.ameinfo.com/236376.html

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Procter & gamble cites gains in IT investment

June 27th, 2010

CONSUMER products maker Procter & Gamble Co. (P&G) is reviewing its support services center in the Philippines and operations in Asia to further leverage on the company’s information technology (IT) investments.

Chief information officer Filippo Passerini likes what’s happening so far. So much so, he told reporters last week, that the company was right to have “a large contingent in Manila” and to have “created a bigger center.”

When asked if there are plans to further expand P&G’s center, the global business services (GBS) division chief said: “We will continue to invest here. We will continue to expand the services we provide here.”

That may be logical since the company has saved $1 for every $4 invested in its GBS center in Manila, one the only three hubs providing back office support for the multinational company’s worldwide operations. The other two are in San Jose, Costa Rica and Newcastle, England.

In 2006, Passerini was quoted as saying the company has saved about $600 million because of this IT investment.

Hatched in 1999 with 29 employees, the GBS centers are now run by 800 people, according to Passerini, an Italian.

“The center has reduced costs significantly as well as provided local employment opportunities,” he added, noting that the video-conferencing technology has cut down requirements for travel for product research. Likewise, technology was also able to reduce product development processes from building prototypes to consumer testing of packaging.

“The intangible benefits include the ability to collaborate and run our business more and more in real time as speed is becoming a major differentiator in the market.”

Passerini said before this investment in IT, it takes the company several months to show their products to consumers and to get feedback.

With IT, he claims this only takes between six to seven weeks.

“We can change the product on the fly, reducing time-to-market for innovation.”

Passerini points to the four liquid crystal display monitors arranged in a row in front of an arc-shaped table. Four cameras are positioned atop to beam images from the 83 rooms in countries where P&G operates. These rooms are all similarly decorated, from the wallpaper up to the plant in a pot on a cabinet at the room’s far-end.

A video-link with the company’s video-conferencing room in Japan showed five employees appearing to just be sitting in front, completing the table’s circle shape.

The investment coup that Passerini launched began with the outsourcing of nonstrategic segments like IT infrastructure and maintenance and human resources.

According to him, some of the IT parts outsourced included running the IT infrastructure, computer centers and networks virtualization.

He said they kept the functions strategic for their business like integration of acquisition and IT architecture, market research, purchasing, supply chain solutions, product life cycle management and customer business solutions.

Passerini said currently there are no plans to offer the GBS outside of P&G.

“We do get requests to serve other companies but we have many opportunities in P&G. We also don’t want to be distracted.”

The Philippine unit of the Cincinnati, US-headquartered P&G expects sales to reach between P27 billion and P30 billion for the fiscal year ending June thanks to the increasing demand for laundry and paper products. Its best-selling products are under the brands Tide and Pampers.

Source:-http://businessmirror.com.ph/index.php?option=com_content&view=article&id=26977:procteragamble-cites-gains-in-it-investment&catid=24:companies&Itemid=59

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Client pressure on outsourcing cos to grow: KPMG study

June 27th, 2010

Outsourcing services providers may come under increased pressure from their clients, with chief Information Officers (CIOs) at firms globally planning to squeeze more value out of their outsourcing arrangements, a study by global consultancy KPMG International said.

According to KPMG’s latest report — “From Cost to Value” — CIOs surveyed worldwide have accorded top priority to getting more value out of their outsourcing contracts.

Over two-thirds of the 450 CIOs surveyed globally indicated that they want to get more out of their outsourcing contracts in terms of the price to quality ratio. An even higher number of respondents expect to bring increased pressure to bear on their outsourcing partners, the survey noted.

“Understandably, CIOs are pursuing value by reviewing outsourcing arrangements and retaining a firm focus on cost optimisation, for example,” KPMG’s UK advisory partner, Bryan Cruickshank, said.

This also demonstrates the CIOs intent to enhance their role as executives focusing on in-house operations to involve making decisions on external activities, he said.

“These days, CIOs also expect IT to contribute directly to realising the business strategy and to have a central role in management,” Cruickshank added.

The survey revealed that 81 per cent of the respondents felt that getting value from IT must be their top priority.

Cost optimisation was second on the priority list of the CIOs (58 per cent of respondents), ahead of portfolio management (51 per cent), although it could be argued that both of these can be seen as sub-sets of the overall theme of extracting value from IT investments.

Source:- http://beta.profit.ndtv.com/news/show/client-pressure-on-outsourcing-cos-to-grow-kpmg-study-76888

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Indian adrs shed usd 3 bn in a week wipro top loser

June 27th, 2010

L&T Infotech, a global provider of IT services and solutions, announced that it will set up a European software development and maintenance center in Belfast, Northern Ireland.

The investment, which is supported by Invest Northern Ireland (Invest NI), is expected to help create 85 new high quality jobs in Northern Ireland within the next one year.

The new Belfast Center will be located in the Northern Ireland Science Park and will act as a right shore center for L&T Infotech to help it enhance its presence in the European market. The Center will be actively involved in development work for all of the company’s services and products.

Sudip Banerjee, Chief Executive Officer, L&T Infotech, said, “We are delighted to be in Northern Ireland and value the support and encouragement we have received from Invest NI. We see tremendous opportunities in providing leading companies in the UK and Europe with our world-class solutions and will be looking to grow our business rapidly in the coming years.”

“This new Center will support both European and other global clients. Northern Ireland has a proven track record in providing a large pool of talented people and an extremely conducive business environment and we intend to leverage this to our global advantage,” added Banerjee.

Alastair Hamilton, Chief Executive of Invest NI, said, “L&T Infotech is now the latest globally respected IT company to choose Northern Ireland as the location from which to expand international operations. With Belfast recently surveyed as the second most popular city for inward investment in the UK, today’s announcement further demonstrates the strength of our skills base and IT infrastructure to other potential international investors+

Source:-http://www.itnewsonline.com/news/L&T-Infotech-to-Open-Software-Dvlpmt-&-Maintenance-Center-in-Belfast/19522/8/4

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We shouldn’t be outsourcing our wars

June 27th, 2010

Gen. Stanley McChrystal’s departure will not alter one stubborn fact: both Iraq and Afghanistan are America’s first contractors’ wars. Contractors outnumber American uniformed personnel on the ground in both theatres, and the United States currently relies on more than 40,000 armed security contractors to support US operations in Southwest Asia.

Our dependence on local security contractors to guard US convoys in Afghanistan has wound up lining the pockets of the Taliban, which means we are perversely funding the enemy we are trying to defeat. While the extensive use of hired guns developed for pragmatic reasons, it today actively undermines America’s long-term strategic interests.

The private contractors carrying weapons in Iraq and Afghanistan can be divided into two main categories: static security (guarding a particular location, such as an embassy or camp) and moving security (guarding personnel or convoys as they pursue work in different locations). While static security contractors were used in the Balkans, the use of moving private security contractors is a new development.

The State Department and Pentagon should not be blamed for their reliance on private security contractors; with an all-volunteer force and an under-resourced civilian capability, they are doing the best job with the resources currently available of delivering what Congress and the president have explicitly and implicitly asked them to do. However, our short-sighted and growing reliance on armed contractors in Iraq and Afghanistan compromises long-term US interests in at least four different ways. First, the practice blurs the line between the legitimate and illegitimate use of force, which is just what our enemies want. Al-Qaeda’s operatives have no country and are private actors waging war on the United States.

Terrorists may receive funding from states, but they are by definition non-state actors. If the United States can legitimately rely on non-state actors wielding weapons to protect our interests, why can’t al-Qaeda or the Taliban, especially when contractor misdeeds appear to go completely unpunished? Second, our dependence on moving security contractors is wholly at odds with building state capacity in Afghanistan, so that the Afghan government might one day be capable of independently providing security for its own citizens. T

he Afghan First strategy aims to hire local nationals to provide private security, and it has been wildly successful; at least 90% of private security contractors in Afghanistan today are Afghans. But in empowering these local privateers, we are in turn empowering regional warlords. The local militias whose creation we have actively encouraged are likely to be a destabilising future presence for the security of the Afghanistan-Pakistan region.

Third, the extensive use of privateers overseas has had disastrous consequences for government accountability and transparency, as well as fiscal prudence. Local security contractors in Afghanistan are hired through sub-contracts, and information on sub-contracts is currently unavailable to the public. The 2006 Federal Funding Transparency and Accountability Act, which created USAspending.gov (President Obama’s “Google for Government”), required information on subcontracts and subgrants to be made available to the public by Jan. 1, 2009;

USAspending.gov has yet to deliver. Thus, we are effectively pouring taxpayer money into a black hole in Afghanistan, with no real means of knowing how well that money is likely to be spent or even who is receiving it. Finally, and perhaps most importantly, our dependence on armed security contractors has fuelled an overly ambitious international agenda. Without contractors, we would need a draft to wage war in Iraq and Afghanistan, which would transform the politics of both conflicts. Avoiding a draft might sound like a plus, but surely war should ultimately be a matter of shared sacrifice and honour, not business as usual. We degrade ourselves and strengthen our enemies by treating lethal force as something to be casually bought and sold.

There is one thing Congress could do that would immediately disrupt this vicious circle and uphold the public interest: ban the use of moving armed security contractors in war zones, with the practice to be phased out incrementally, so that it does not leave our civilian and military forces short-handed and compromised. If the United States needs moving security abroad, it should rely on military or government employees to provide it. As Machiavelli in The Prince warned, “Nothing but harm ever comes from mercenary arms.

Source:-http://pakobserver.net/detailnews.asp?id=38397

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Marketpublishers.com offers new market reports by ovum

June 27th, 2010

Market Publishers Ltd informs that new in-demand market reports by Ovum are available in its catalogue.

Telecom Industry Health Check (1q10) – Part 1: Financial Deals Tracker. This presentation analyzes M&A, vendor financing, private placements, and public offerings in telecom during 1Q10, along with the trend for the last eight quarters, detailed by sector, geography, and deal size.

UK ITO and Infrastructure Services Trends: 2010-13. This slide deck provides views on the current and forthcoming trends that will affect the UK infrastructure services and IT outsourcing services markets over the period 2010-13.
Mobile Broadband Industry Survey, Asia-Pacific: 2009-10. Asia-Pacific mobile broadband industry survey proves the industry to be maturing. Respondents believe mobile broadband is good news, however they are now more realistic compared to the 2008-09’s survey. Comprehensive information on the key issues and developments are being explored in the realm of the report.

Telco KPIS: 4q09 Analysis. The report reviews a sample group of 22 world largest telco companies. A growing number of them experienced revenue declines compared to 4q08, which made them cut costs in order to maintain profitability. The study reveals major market data of the respective companies and overall trends of the industry.

Hong Kong Prepaid Mobile Market. Hong Kong is one of the most competitive and mature telecoms markets in the Asia-Pacific region. Prepaid services are becoming increasingly important and widespread here. This report shows the current status, competitive environment, KPIs, operators’ offerings, and future trends of the Hong Kong prepaid mobile market.

UK General Election 2010: Impact on the Regulation of Telecoms and Media. Telecoms and media will definitely become hot political topics in UK in the near term following the election. There are some issues which naturally must form action items for the next government. This report provides analysis of such items and possible directions they will take.

Source:http://pr-canada.net/index.php?option=com_content&task=view&id=219712&Itemid=59

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Techteam global to help europcar improve and expand it service desk support

June 27th, 2010

TechTeam Global, Inc. , a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has won a three-year contract to provide service desk support to Europcar, the European leader in passenger car and light utility vehicle rentals. Under the agreement, TechTeam will help Europcar standardize and optimize its existing IT service desk operations and will also provide incident overflow and night-hour support to augment Europcar’s service desk.

TechTeam’s service desk will deliver support in English and French and will extend Europcar’s service desk coverage to 24×7. In addition to improving service levels and enabling late-hour support for European end-users, TechTeam’s service desk will allow Europcar end-users in Australia and New Zealand to receive fast and efficient service during their normal business hours. TechTeam will also staff a service management function to drive continuous improvement and ensure seamless execution across both Europcar’s internal service desk and the supplemental TechTeam operation.

“As our company continues to grow, we must expand our service desk coverage and increase effectiveness in order to provide our end-users with the top quality support that they need,” said Kurt Deli, chief information officer of Europcar. “TechTeam brings the capabilities and expertise needed to help us improve our IT service management and to meet the expanding needs of our end-user customers worldwide.”

“We look forward to working closely with Europcar to help them industrialize service delivery – enabling higher quality of service, cost savings and greater scalability – in support of their business goals,” said Gary J. Cotshott, president and chief executive officer for TechTeam Global, Inc.

Source:http://pr-canada.net/index.php?option=com_content&task=view&id=219710&Itemid=59

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