Archive for June, 2010

Managed services from cartish technologies gives you more options

June 25th, 2010

There are a number of IT outsourcing and IT managed support services being used in virtually every industry across the U.S. While each company we support has unique IT solutions, one theme remains the same with all: they just want their IT infrastructure to work so they can focus on their business. Cartish Technologies services will provide this and more.

Our IT outsourcing services give you peace of mind by making technology simple, manageable, and affordable. Instead of working with multiple managed IT service providers to evaluate, acquire, deploy, and support the different aspects of your IT infrastructure, you can have a single company handle your entire IT lifecycle for one, flat monthly fee. This model allows you to deploy technology rapidly without incurring large IT infrastructure and IT support costs and eliminates the headaches of managing a complex IT environment.

♣ Choose the IT services and IT support options you need

♣ Increase efficiency within your IT infrastructure

♣ Lower IT infrastructure maintenance and costs

♣ Improve system administration

Cartish Technologies is an innovative technology company focused on providing hardware and software support for small and medium-sized businesses. We have partnered with leaders in the industry to aide us in delivering these solutions. Our goal as a Managed Service Provider is to provide you with customized solutions while building a strong, long-term relationship. This relationship is based upon quality work, excellent customer service and our ability to help you implement the right solutions and architecture in a productive and efficient manner within your organization.

As a full service information technology consulting organization, we focus on providing technology-based solutions that will help customers navigate through today’s information technology issues and plan for future needs.

Source:http://news.topwirenews.com/2010/06/23/managed-services-from-cartish-technologies-gives-you-more-options_201006237439.html

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Andhra gives nod for India’s first BPO in jail

June 25th, 2010

India’s first Business Process Outsourcing (BPO) facility in jail will become a reality with the Andhra Pradesh government Wednesday giving its nod to the proposal.

As part of jail reforms and to provide income generating opportunities to prisoners, the government decided to allow private industry including BPOs to set up their units in prisons.

Chief minister K. Rosaiah gave the green signal for the proposal at a meeting called to discuss a draft bill to use the services of convicts for social activities.

Home minister P. Sabita Indra Reddy told reporters that the chief minister had cleared the proposal, enabling India’s first BPO unit to come up in Hyderabad’s Cherlapally Central Jail.

Under the public-private partnership, Bangalore-based Radiant Info Systems Ltd will set up the unit, to be manned by educated convicts.

Out of 2,000 inmates in the Cherlapally jail, the authorities will shortlist 250 convicts. They will be trained for few months before the BPO starts its operations.

The company will set up the data processing facility in the jail premises with 60-70 computers. Since the convicts will have no access to internet as per the jail rules, they will handle data entry, data processing and data transmission jobs for which they will be paid Rs. 4,500 per month.

The home minister said the services of prisoners serving a jail term of up to six months would be used for social activities. A bill in this regard would be tabled in the coming assembly session.

Source:http://timesofindia.indiatimes.com/city/hyderabad/Andhra-gives-nod-for-Indias-first-BPO-in-jail-/articleshow/6083321.cms

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Emergency Budget brings little cheer for IT industry

June 25th, 2010

With today’s  Emergency Budget bringing further ominous news for public sector IT, many may be wondering if outsourcing is the answer.

Chancellor George Osborne’s proposals did little to assuage fears over the government’s plans to cut slash spending across all departments by 25 per cent, with IT projects set to suffer.

He said the measures were essential if the UK is to tackle is £155 billion deficit, while further measures included a rise in value added tax next year to 20 per cent.

Furthermore, the communications industry will be burdened with the lion’s share of the cost of the high-speed broadband rollout as the 50p a month broadband tax is to be abolished.

With budgets being squeezed and an increasing emphasis on delivering cost-effective IT programmes, the focus may switch to outsourcing.

A study by Fujitsu revealed outsourcing can drive efficiency and cost-effectiveness, with applications outsourcing bringing particular benefits as they account for up to 60 per cent of IT budgets.

Source:http://www.ihotdesk.com/article/19852999/Emergency-Budget-brings-little-cheer-for-IT-industry

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Hindujas acquires outsourcing call centre

June 25th, 2010

Hindujas acquires outsourcing call centre

Outsourcing firm Hindujas has bought a 100% stake in the UK-based call centre operator Careline Services, states RTT News.

The purchase gives Hindujas access to Carelines outsourcing call centre services to companies such as Unilever, British Sky Broadcasting and the Virgin Group.
This is the outsourcing firm’s first acquisition in the UK, and it expects the business to rapidly grow in the next few years.

Henkel, Accenture sign outsourcing agreement

Henkel, a Fortune Global 500 marketing company, has signed an agreement with Accenture to deliver application management services, writes TMCnet.

The contract is for six years, providing local applications and related project services to Henkel’s North American business. This agreement allows Henkel to collaborate with one company for local and global applications and achieve cost efficiencies.

“Our work on the global applications programme has given us a thorough understanding of Henkel’s application management needs and where we can deliver value for the client,” says Mathias Metzger, senior executive in Accenture’s consumer goods and services practice.

Software exports on the rise

The software sector in China recorded a 33.7% year-on-year increase, states Capital Vue.

The value of the software outsourcing sector increased by 112.6% in the first five months of the year, to $7.48 billion.
According to Yi Xiaozhun, vice-minister of commerce, China’s exports of software and its software outsourcing business will soon face challenges as its advantage in terms of competitive labour costs diminish.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=34226:hindujas-acquires-outsourcing-call-centre&catid=69&Itemid=58

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NAB and Infosys win Australasian shared services excellence award for best new services delivery

June 25th, 2010

NAB and Infosys have won the 2010 Australasian Shared Services Excellence Award for Best New Services Delivery. The award recognises the ongoing collaboration between NAB’s People Services Group and Infosys, which delivers key HR and Payroll support services to 30,000 bank employees in Australia.

• A panel of independent industry experts, convened by the globally respected Shared Services Outsourcing Network, assessed the NAB-Infosys engagement on strategy; people and culture management; innovation and automation; customer relationship management and service; quality and control; maturity and future direction.

• NAB cites the Infosys partnership as key to major improvements in its quality, turnaround, cost savings and staff skills. NAB employees’ satisfaction with HR services improved by 98% within two years of the program launch.

Key Quotes:

• “Our people have a really positive feeling about the engagement with Infosys,” said Jim Young, Executive General Manager of People and Culture, Group Business Services, NAB, in his nomination comments. “Our internal people have been freed up so that they can concentrate on other, important strategic areas. Quality and turnaround times have significantly improved. And, not least, there has been a significant benefit to us in overall cost management. Infosys is a real collaborative, trusted business partner.”

• “This award recognises the transformational power of a new generation of business process outsourcing engagements,” said Asheesh Mehra, AVP Infosys BPO. “Working in a genuine partnership with NAB, Infosys was able to deliver major game-changing improvement to the bank’s internal customers, while still reducing costs.”

Source:http://www.addpr.com/articles/finance/34498.html

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Survey shows IT workers attitudes to cloud computing

June 25th, 2010

Cloud computing will enable business to be more creative and focus on growth, IT outsourcing customers may be interested to know.

A survey by 360°IT of more than 500 tech workers also revealed cost savings and agility were perceived as key benefits of cloud computing, Computer Weekly reported.

Just over a third admitted they were excited at the prospect of being able to use applications at work that they were used to using at home.

Only 9 per cent said concerns over security risks were preventing them from getting excited by the cloud, while 14 per cent suggested businesses that adopt the computing model would gain a competitive advantage over those that do not.

Peter Hinssen, a technology trends expert who writes for the firm responsible for the survey, said companies should be seeking to embrace the cloud and all the benefits it brings.

Dan Raywood, online news editor of SC Magazine, said the key to outsourcing cloud computing is finding a trustworthy provider.

Source:http://www.ihotdesk.com/article/19859212/Survey-shows-IT-workers-attitudes-to-cloud-computing

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Call center outsourcing for uninterrupted focus on core-business

June 25th, 2010

It is mostly seen that a Company’s tall form officials have been intent in tiny as good as vapid activities. In a process, they have been left with small or no time for core commercial operation activity. This affects a categorical line of commercial operation as good as in conclusion over-all lapse on investment.

Call Center outsourcing is a idealisation resolution for such problems. Call Center outsourcing is a routine of unloading a organizations off resource-consuming procedures as good as controllable costs.

The greatest worth of off-loading is that it provides a value-proposition for a Company. It creates seductiveness in core business-activity. Call core outsourcing is one of a most versatile functioning capabilities that can off-shoulder any or mixed tasks for enhancing potency of a sold commercial operation unit.

A business-unit is regularly horrified with day to day operations as good as their every day problems. These activities not usually disrupts with a functioning genius of a unit, though additionally on vital commercial operation activities.

To enlarge on a core commercial operation activities as good as worth tender for your Company, one should as good as contingency opt for call core outsourcing.

Good peculiarity call centers assimilate a needs of a commercial operation section as good as work for these units to have them professionally some-more viable as good as some-more essential in a industry. Outsourcing is associated to allocating business-related activities to a call core for larger potency as good as extended commercial operation activity.

Call Center Outsourcing adds worth to your business:

-> Provide veteran fill-in to International as good as National clients.

-> In-depth research of a incident to yield correct results

-> Higher government potency for comprehensive results

-> Expertise in services for timely smoothness of preferred as good as customized services

-> Services have been customized to fit customer’s needs

Innovative, state-of-the-art technologies, tall opening quotient, as good as timely smoothness have a call core stand-out in the services. They should be delivered with caring as good as imagination to emanate limit effects.

Call Center activities have been persisting processes that outcome in improved ROI. There have been opposite margin of services together with marketing, customer-support, human-resource, finance, buying outsourcing, interpretation pick up as good as etal.

And a call core is similarly fit in all these services for limit effects. Services have been supposing as per customer’s needs. Therefore, Call Centers should have correct fill-in support.

Two categorical contributors of a call core embody drawn out knowledge as good as altogether expertise.

Jack Morkel is good well known writer has created essay on Customer Support, Data Process Outsourcing, Business Process Outsourcing India, Call Center Services as good as most alternative subjects.

Source:http://www.virtualpredictivedialer.net/call-center-outsourcing/call-center-outsourcing-for-uninterrupted-focus-on-core-business-2/

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