Archive for June, 2010

It outsourcing companies provide services round the clock

June 29th, 2010

It is great to see so many different ways of business have benefited from the Internet. One of the benefits has been the ease of outsourcing. Now you can outsource almost everything to the experts, thus save time and money…not to forget peace of mind.

Outsourcing your server management; server monitoring and server maintenance to an IT services outsourcing company usually helps you to focus your time and energy in expanding your own business by focusing on your core expertise, rather than dealing with technical support staff every day and manage the quality they provide to your customers. If you have business critical applications running then server uptime is critical to your business.

Server monitoring and server management is a full time job that needs real professionals who can handle your servers professionally. Outsourcing your server management; server monitoring and server maintenance requires specific skill sets and hiring people with such skill sets and with right attitude is a difficult job in its own way. Due to these reasons, outsourcing of server monitoring, server maintenance and server management has become the norm.

There are many businesses that have business critical applications running on the server. Any kind of server downtime or application down time means a huge loss of money and wasted labor for the day. Not to mention running upgrades, applying patches and analyzing the risk factor before performing these tasks. Due to such reasons server management; server monitoring and server maintenance are critical for these small businesses. There are many IT outsourcing companies that provide these services round the clockâ round the year.

Most of these companies will provide access to your employees with a HelpDesk environment by phone, email, chat or remote control. This Helpdesk environment is a place from where your employees will get in touch with your techs who would have a similar interface to answer our queries. Helpdesk interface is a great way to contact your support team. All of the above mentioned points can be described briefly …OutSourced Helpdesk.

There are many organizations which have cut costs by outsourcing helpdesk to a third party. Cutting costs is important to all businesses, irrespective of the size.

Source:http://www.marko.us/it-outsourcing-companies-provide-services-round-the-clock/

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Computer sciences closing in to support

June 29th, 2010

Shares of Computer Sciences Corporation (NYSE:CSC) are trading very close to calculated support at $47.1875 with current price action closing at just $47.5 places the stock price near levels where traders will start paying attention.

Computer Sciences Corporation (NYSE:CSC) provides consulting and information technology (IT) services to industry and government. The Company provides consulting, systems design and integration, IT and business process outsourcing, applications software, and Web and application hosting.

Computer Sciences’ current stock range is defined by current calculated support defined at $47.1875 and by the resistance level at $51.37, which should be used by traders planning their trades.

Traders wanting to establish a position should place close attention to Computer Sciences’ price action, and establish a position as close to support as possible, but only after buying materializes. Traders should understand that the resistance point at $51.37 might limit their upside, however if the stock breaks resistance, it could be a good point to add to the position.

Source:http://www.tradershuddle.com/Trading-Ideas/4075006292010-computersciences-closing-in-to-support.html

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Pegasystems enters into global strategic alliance with TCS

June 29th, 2010

The leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, and Tata Consultancy Services, the leading IT services, business solutions and outsourcing firm, has announced a global strategic alliance to strengthen TCS’ BPM practice and provide industry-leading BPM solutions and services to worldwide clients.

The Pegasystems and TCS alliance will bring together the breadth and depth of TCS’ domain expertise across multiple industries with Pegasystems’ solutions to deliver robust business process management solutions for its clients.

The TCS and Pegasystems strategic alliance will focus on all vertical markets serviced by TCS. Pegasystems’ patented Build for Change technology provides agile, configurable business platforms. Through this, TCS clients will be able to better adapt to ever changing business needs.

“BPM projects have gained momentum among many global organizations throughout the economic downturn and have continued as the climate improves,” said Michele Cantara, vice president of research at Gartner.

“The growth trajectory in the market has presented many opportunities for BPM software vendors and systems integrators to work together to meet the demands that today’s global organizations require. Gartner’s ‘BPM sweet spot’ identifies this as projects where processes change frequently, with business users requiring the ability to make changes to the processes.

With BPM, software vendors and systems integrators are able to take a more agile approach to process improvement to provide rapid returns on investment to their shared clients.

“Most organizations who ‘do BPM’ need a mix of technology, change management, business transformation, and domain expertise. A combination of resources from BPM software vendors and systems integrators gives companies access to this expertise, and when BPM software vendors and systems integrators share the same agile methodology for BPM, time to process improvement is greatly accelerated,”added Michele Cantara.

“Today’s global organizations are looking to harness the power of BPM to drive business transformation projects that provide a rapid return on their investment,” said John Barone, Managing Director, Global Strategic Alliances at Pegasystems. “Pegasystems is committed to working with best-in-class solutions integrators, such as TCS, to help in the delivery of our industry-leading technology.

We feel that our solutions combined with the expertise and global scale that TCS provides bring a strong value proposition to many of the world’s leading enterprises.”

“Customers are looking to transform their existing business environment to ensure flexible, scalable and automated business process work flows,” said Suresh Muthuswami, Vice President and Head, Insurance at TCS.

“This strategic alliance will take advantage of Pegasystems industry-leading SmartBPM platform and industry frameworks and TCS’ Global Network Delivery ModelTM to help our customers increase the efficiency and agility of their IT operations.”

Source:http://www.indiainfoline.com/Markets/News/Pegasystems-enters-into-global-strategic-alliance-with-TCS/4871248382

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What are the benefits of outsourcing PPC advertising campaigns?

June 29th, 2010

In the battle for online presence and increased traffic to your website, no one can afford to miss out on using Pay per Click (PPC) advertising. There’s no other advertising medium online that has the same reach or effectiveness that PPC enjoys.

All you have to do is fill in a few keywords, write a bit of blurb and you’re away, right? Wrong! Before you bid on what you’re prepared to pay per click all you have to do is create the account (done in a few minutes), write your ads, apply some keywords (with negatives) and set daily budgets. Within minutes your advert will be online and seen by (potentially) thousands of Google, generating targeted traffic for your site. Sounds simple and it is – for the most part. Less is more when it comes to PPC advertising; in so far as the less work you do, the more you’ll end up paying.

The unexperienced Paid Search user can soon find themselves spending money without any return though. If you choose to opt for a professional PPC management service you can avoid all these potential pitfalls. Whilst any PPC service isn’t going to be free, you should see the benefit manifold when it comes to ROI and how far your budget stretches.

The average Cost per Click on Google AdWords has increased markedly in recent years as more advertisers turn to the Internet. This makes the environment far more competitive and increasingly difficult for newcomers to get a foothold. A Pay per Click Management agency will be able to analyse the competition, see where your adverts are falling short and use their experience to make you more competitive.

Whenever outsourcing work you always need to be sure that the company you’re dealing with are professional and have the qualifications to manage your PPC account effectively. Before embarking on any PPC management adventure, be sure to ask for testimonials and check the company’s accreditations. If you are looking for a little peace of mind make sure you look out for the Google AdWords Qualified badge; this is an official certification handed down by Google to those companies and individuals who have proven their ability to effectively manage accounts on this platform. Whichever way you choose to look at it, Google has a pretty strong grip on search queries throughout the world.

Therefore it isn’t a major stretch to see why AdWords is the platform of choice for most advertisers looking to cash in on these high traffic volumes. For a sharper focus on Google traffic, you might also consider finding specific Google AdWords Management services, which are offered by many PPC agencies.

Setting up a Pay per Click campaign might not be the most challenging thing; however, creating a successful account that really has a positive impact on your return on investment is a whole new challenge altogether. So it’s a pretty good idea not to just dabble with PPC, at least not if you want to make some money online. If you haven’t got the level of experience required to really make a success out of Pay per Click advertising then you really should be looking to find somebody who does.

Attempting to manage everything yourself can end up costing you time, money and a fair amount of patience. It’s one thing to have traffic increased because of your PPC campaign, but what if the traffic isn’t converting into sales? If you were working with a PPC professional they would be able to advise you how better to target your adverts to improve conversions. They bring knowledge to the table, built up over many months and years managing accounts. This can put you at a competitive advantage and ensure that you don’t waste away your budget on worthless clicks.

Source:http://www.netmoneyinside.com/blog/what-are-the-benefits-of-outsourcing-ppc-advertising-campaigns

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City examines outsourcing, staff cuts, furloughs to balance 2011 budget

June 29th, 2010

Facing a projected budget deficit of just more than $8 million, the city of Wichita is looking at outsourcing more of its services to private companies, says City Manager Robert Layton.

Layton said at a preliminary presentation of the 2011 budget Monday night that the city is still working out the details of how its outsourcing ideas would work. One possibility is what he called the Phoenix model.

The city of Phoenix, he says, operates a system in which the appropriate city department prepares a bid that can be compared against bids of private companies.

“We’re not going to blindly pursue outsourcing,” he said, adding action would only be taken if the council believed outsourcing would maintain services while keeping costs down.

Layton said at a preliminary presentation of the 2011 budget Monday night that his proposed budget also is likely to include:

• 65 layoffs. Those affected would include the office of central inspection and the planning department, which have seen a slowdown in activity as a result of the economic downturn, and what Layton called more “proactive” services such as school resource officers.

• Furloughs of one day per quarter in 2011 for managerial staff and some other city employees.

The City Council intends to keep the mill levy steady and keep compensation for city employees level, with opportunities for merit raises and step increases, Layton says.

The city’s budget deficit is largely a result of revenues that are about $6.2 million lower than the city had projected. Mark Manning, the city’s budget officer, says the lower revenues are mostly in economically sensitive areas such as sales tax collection, franchise fees and interest earnings.

Meanwhile, the city is facing higher costs in areas such as employee benefits. Health insurance costs are up 10 percent and pensions are up 11 percent, Layton says.
Layton plans to distribute his finalized budget proposal July 13. The City Council is set to begin a series of hearings, with a vote for formal adoption on Aug. 10.

Source:http://wichita.bizjournals.com/wichita/stories/2010/06/28/daily9.html

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Financial services outsourcing makes perfect business sense

June 29th, 2010

Many small and medium-sized enterprises depend upon professionals such as accountants to ensure that their financial records are compiled correctly. But, when companies expand and need to develop or upsize their financial department many find that the costs of doing so are restrictive and that off-the-shelf financial solutions seldom suit the individual requirements of the company.

So, increasingly for SMEs and even many larger companies it is economically viable to outsource their finance department to a dedicated provider, who can provide a level of expertise in a range of fields that would be impossible to deliver themselves. In addition, enterprises are increasingly seeking to outsource other expensive and specialist functions such as IT, supply chain management and customer services.

But, starting with the most basic of functions companies require an effective accounts payable and receivable function to handle all aspects of their invoicing and payments. As companies grow they need to increasingly call on additional financial services such as risk management, collections and customer service in order to compete efficiently in their marketplace, and those services can be seamlessly bolted-on by an efficient outsourcer.

Therefore, rather than employ specialists in-house at great cost and build or buy-in sophisticated software developing systems from scratch, it is a far better solution for many to outsource their finance function.

The advantages of outsourcing financial services are many. A specialist provider can offer a modular and flexible approach to providing tailor-made solutions. Possessing experienced staff with knowledge of the latest techniques and software, they can easily grasp the requirements of an individual company and provide a cost-effective and efficient total solution.

Regardless of whether an enterprise operates in a B2B, B2C or even P2P markets, the best financial services outsourcers will be able to adapt existing software solutions and tailor them to exactly fit the enterprise’s requirements. That leaves owners free to concentrate on growing the business, rather than worrying about logistical matters with all the mundane, but essential financial services professionally taken care of by the outsourcer.

A further advantage of outsourcing is that a company using such services does not need to tie up capital by leasing or buying expensive technology or software. For example, billing solutions can be provided more quickly and efficiently by teams of specialists, who build them day in and day out.

Once a company adopts outsourcing as a way of taking care of internal functions, they will find that they have the flexibility to change and grow without investing in expensive infrastructure; surely a better and more cost-effective way of building the business.

Source:http://www.qforum.us/?p=151

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Business process outsourcing (bpo)

June 29th, 2010

Outsourcing is subcontracting a process or piece or work, to a third-party company. A firm’s decision to outsource is based on several factors such as lowering operational costs, resources, feasibility of competencies and global market dynamics.

Outsourcing and off shoring are used interchangeably. Outsourcing involves contracting with a supplier, whereas off shoring is the transfer of an organizational function to another country.

With emerging times and market dynamics there is now a very thin line drawn between outsourcing and off shoring.

Buisness Process Outsourcing (BPO) is a part of the outsourcing industry and is dependent on information technology. This is referred to as Information Technology Enabled Services or ITES. Knowledge Process Outsourcing (KPO) and Legal Process

Outsourcing (LPO) are some of the subsets of business process outsourcing to name a few.

BPO is also an extension of the Service Industry. A Service Level Agreement (SLA) measures the quality of service and contractual agreements. However a more iron clad contract is drawn out to weed out any contractual loop holes. This is referred to as the Service Delivery SLA.

An integral part of quality is CSAT scores. These are end user experiences measured through customer satisfaction questionnaires (CSAT). This function allows quality to be tracked over time and to tweak and fix any corrective action that has been identified and seek closure.

BPO vendors offer their services on a fee-for-service basis. This is either on a Full Time Employee (FTE) or Pay For Performance (PFP) model. A healthy BPO unit will invest in the time and tested variable cost structure function as it does not require investing in assets thus making the unit flexible in its scalability. This revenue generation model is rapidly increasing as it allows for optimal utilization of funds and resources to run day to day businesses.

In India, The National Association of Software and Services Companies (NASSCOM) mediates as a watch dog to the Indian software industry and Indian BPO industry.

A significant concern for the BPO industry is Information Security and Data Intellectual Property. An outsourcing unit uses internal measures to minimize if not eradicate security issues besides seeking assistance from local law enforcement agencies. Such measures include but are not limited to:

1. Mobile phones and cameras are prohibited on the production floor as well as in data sensitive areas.

2. Ban on the usage of any recording devices on the production floor including paper and pens. This means creating a paperless environment wherein employees are restricted from recording any information and removing it where it can be accessed by unauthorized personnel.

3. Restricted or no usage of internet on the production floor for employees.

In India data security is governed under the Information Technology Act, 2000.

Source:http://www.imcashsaver.com/blog/business-process-outsourcing-bpo

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