For the past ten years, companies have been embracing shared services centers (SSC) to reduce costs, standardize processes and allow business units to focus on core activities. However, as an organization’s use of shared services centers matures, a blended sourcing model leveraging business process outsourcing is necessary to realize the full value of the SSC model, according to a whitepaper offered by WNS Global Services and Trintech. The whitepaper entitled, “Taking it to the Next Level: Shared Services Centers Move Up the Maturity Curve,” discusses how companies can increase the value of their shared services centers in an era of scarce resources and economic turmoil.
This whitepaper highlights the four levels of the shared services center maturity curve companies should follow to realize full value from the SSC model, including:
Level 1: Optimizing operations through centralizing functions, standardization, establishing tracking mechanisms and operating metrics
Level 2: Fundamentally changing the work by looking across processes to build scale and further optimizing operations through workflow and self service
Level 3: Leveraging a blended sourcing model, advanced communication mechanisms and business intelligence to advise customers on risk trends
Level 4: The SSC becomes a joint innovator collaborating with the business, third-party providers and domain experts to take the business to the next level
Levels 3 and 4 represent a tremendous opportunity for companies looking to mature their shared service centers beyond basic operational optimization. This whitepaper discusses an approach companies can follow to reach this level of maturity in their shared service centers leveraging strategic business process outsourcing.
Source:http://www.prweb.com/releases/shared_services_center/process_outsourcing/prweb4305624.htm
