In a test conducted by the Pearson Talent Assessment, Philippines beat the other BPO service providing countries as the best English-speaking country. English being the voice of answering service across the globe, the test was carried out to check how the BPO units performed on a global scale. While Philippines surprised everyone at the top slot, India, the one billed to clinch it, performed badly enough to be slotted at number 3.
The second spot went to Latin American countries and those in East Europe. The call centers in Philippines scored 61.84, followed by East Europe-Latin America at 58 and finally, the mother of business process outsourcing, India, at 55.62.
The test reveals the efforts of Philippines as a country to be there at the top of the BPO heap. The government in an effort to feed their call centers with exceptional and fresh talent has introduced English at the primary level and made it compulsory at senior levels. It has also made other efforts to ensure that takes care of the BPO service manpower. India, on the other hand, has a lot to learn from their performance.
The business process outsourcing sector is still growing at approximately 15% but it is being overshadowed by the new guns like Philippines and Latin America. The call center agents of these countries are also more compatible to the lifestyle of the developed countries from where the projects come.
Source:http://fusionbposervice.blogsome.com/2010/07/28/philippines-top-english-answering-service-survey/
