However, mainly because of economic crisis, research and analysis company International Data estimates that at present such a figure, nearly 17 million U.S. dollars will not be attained in 2013-14.
“Although it may seem contrary to expectations, the economic recession actually meant a slower growth, overall, offshore knowledge services, many companies are forced to focus on a survival strategy,” said President Evalueserve, Alok Aggarwal, adding the vast majority of offshoring initiatives have been frozen or reduced significantly as a result of the crisis.
Unlike type services Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) which are more mature and that shows exclusively related to cost reduction benefits, services, Knowledge Process Outsourcing (KPO) are more complex and still developing .
“Such services are personalized, needs more experience, skills and knowledge in certain areas such as legal, technical or of telecommunications,” said Aggarwal.
While cost reduction is almost certainly a factor, many companies are looking at KPO and 2.0 as an opportunity which, if handled correctly, and can bring new sources of income.
Companies now focus more strategically on the effectiveness of implementing a platform for research and analysis to support his global launch of new products or services, targeting, often emerging markets.
Therefore, while India continues to be the largest provider of KPO industry has been gaining ground in other developing countries, given that Offshoring is combined with onshore and near-shore services in a central formula.
Companies are currently looking at value added rather than just low cost opportunity, complete Evalueserve chairman.
The company provides a drop in global KPO market in India by 70%, that was four years ago to 59%.
Source:http://www.wall-street.ro/articol/IT-C-Tehnologie/91677/Serviciile-KPO-O-piata-de-16-7-mil-in-2010-2011.html
