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Archive for August, 2010

IT outsourcing company,brings in the india advantage

August 31st, 2010

IT outsourcing has acquired great significance in today internet driven world. Business world is heavily dependent on Internet and majority of the organizations big or small are using web technology to enhance their business prospects. IT outsourcing company relies on internet because it provides seamless interface between service provider and user, which is well utilized by both. The recent recession took its toll on some well known businesses of the world. However there are others who escaped its clutches because they were outsourcing there software and web development requirement to outsourcing hub, India. The prime reason is that, a country like India, with two decades of software development experience is undeniably the most attractive software outsourcing destination in world. Following are the reasons that make an Indian IT outsourcing company very valuable to it foreign clients.

Reduced Development Costs
An Indian IT outsourcing company provides world class software and web development solutions at very low cost, compared to those in Western countries. Since bulk of the software outsourcing comes from countries like USA, Europe and Australia, the software industry there find India very attractive. They capitalize on the cheap but rich software and web development offerings to reduce their product or services development costs.

Reduced Infrastructure and Manpower costs
Software outsourcing to India offers other great benefits. It takes the infrastructure costs out of the development process because foreign clients do not have to create the requisite infrastructure and hire additional staff to develop a project. Infrastructure needs huge capital and eats away the majority of the business earnings. The wage gap between Indian software workers and their foreign counterparts is big enough for the software companies in India to deliver cheap, but high quality software solutions. The big or small foreign companies benefit from reduced project cost and spend considerably less on their business development

World –Class Quality Standards
The majority of the Indian software companies have attained CMM level, which in itself point out their capacity to deliver word-class solutions. The IT outsourcing company in India employs on the best trained software professional in the world. Their expertise in latest technologies and tools has empowered businesses to overcome the challenges and deliver completely customer-centric products and services to the end users. The Indian IT outsourcing company adopts software development methodologies and embraces the international quality standards to develop the web or software applications.

Increases Core competency
Software outsourcing to India brings smile on the faces of its client because they very well know that they do not have worry about the various IT process and just concentrate on core business. This lightens the burden on their shoulders. The clients can focus easily on major and crucial business processes. They can easily streamline and get rid of underlying problems and spend more time on increasing the productivity. This naturally pushes up the return on the investment, which is the prime of objective of outsourcing business.

Thus Indian IT outsourcing company offers may benefits to its clients, spread across the world and rightly makes India the global software outsourcing hub.

Source:http://www.imcashsaver.com/blog/it-outsourcing-company-brings-in-the-india-advantage

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Tags: 2010 Hardware IT

Call center outsourcing campaign

August 31st, 2010

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Knowledge process outsourcing, surveys and focus group studies are some of the subsets of business process outsourcing that is becoming high in demand for the emerging Latino market in the United States. India, Eastern Europe, Philippines, Morocco, Egypt and South Africa have emerged to take a share of the call center outsourcing campaign market. Yet, these countries do not have the language base to comply with the growing Latino demographics in the United States, Central and South America. China is also trying to grow from a very small base in call center outsourcing campaigns and will become a powerhouse with the growing Asian market. However, while the BPO call center outsourcing campaign industry is expected to continue to grow in India, its market share that once dominated the offshore piece is expected to decline in the next decade.

Call center outsourcing campaigns continue to be a popular political issue in the United States. Arguments are made defending the outsourcing’s consequences for the declining domestic U.S. workforce. Many business owners have supported companies that decided to outsource to Costa Rica which is reflected in a steady 25% industry growth. Business owners’ strong opinions and perspectives revolve around the costs associated with transferring control of the labor process to an outsourced external entity in another country to save on business costs and to take advantage of highly trained bilingual call center agents ready to work. North American business owners believe that outsourcing jobs overseas help small business from failing by saving a substantial amount of money possibly in the form of decreased taxes, low Costa Rican salaries and total benefit packages.

Your company’s call center outsourcing campaign with Costa Rica’s Call Center for the purpose of cost savings have a positive influence on the real productivity of a company. Rather than investing in local talent, additional office space, high wages and human resource expenses, companies gain real productivity by hiring fewer and more versatile people locally and outsourcing call center campaigns of more challenging customer service or sales work to bilingual Costa Rican call center facilities offshore. Companies can immediately see the benefits and increased productivity through outsourcing simply because they are able to hire double the number of bilingual employees.

Costa Rica’s Call Center has a proven track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns productivity gains are the result of shifting work to lower paid bilingual call center agents.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and English-Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past nine years. In addition, Mr. Blank has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.

In anticipation of CAFTA, Mr. Blank became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Selway Global Communications, Tempe, Arizona to expand Costa Rica’s international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

Source:http://rofx.net/business/call-center-outsourcing-campaign/

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Outsourcing jobs and the unemployment rate

August 31st, 2010

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While the unemployment numbers are not encouraging these days, they’re also often being blamed on the wrong things. You can see the unemployment numbers being blamed on everything from illegal immigration to, well, Obama, but the issue is a lot more complicated than that. The reason that the unemployment numbers are so high is because so many jobs are being shipped out to other countries. In an increasingly-digitized world, this problem is going to continue.

Outsourcing manufacturing to dirt-cheap labor overseas isn’t helping the matter either.In a recent op-ed for the NY TImes, Nobel Prize-winning economist Paul Krugman had this to say about unemployment:We need about 2.5 percent growth just to keep unemployment from rising, and much faster growth to bring it significantly down. Yet growth is currently running somewhere between 1 and 2 percent, with a good chance that it will slow even further in the months ahead. Will the economy actually enter a double dip, with G.D.P. shrinking? Who cares? If unemployment rises for the rest of this year, which seems likely, it won’t matter whether the G.D.P. numbers are slightly positive or slightly negative.”
Unfortunately, it’s a sort of self-fulfilling prophecy: the economy won’t improve until people get jobs, which will give them a paycheck that they’ll spend on consumer goods and services, improving the economy overall and leading to more hiring. So it’s a tough situation we’re in. Unfortunately, an increasing number of jobs don’t even exist in this country any more due to outsourcing reports Tech World News:
Corporate America is outsourcing an increasing number and variety of jobs to foreign shores, a trend that few industry experts predict will slow, let alone reverse, in coming months and years.

Offshore outsourcing is just one small part of a (US)$5 trillion global outsourcing market. This market is growing by more than 15 percent per year, and the offshore component is certainly among the fastest growing,” Michael Corbett, president and CEO of New York-based Michael F. Corbett & Associates, told the E-Commerce Times. “We are at the earliest stages of a fundamental transformation from regional economies to a single, integrated global economy. Just as companies now compete globally, workers need to realize that they, too, are competing globally.

And that’s just for tech IT jobs. Manufacturing jobs are also headed out of the country. Everybody’s heard of sweatshops. Well, to not put too fine a point on it: they’re real. A post at Citizen Economists makes the argument that sweatshop work actually helps to rise people out of poverty. That may be true, but horrible compared to more horrible isn’t the greatest leap up. Like any issue, you might be causing a problem while you’re solving another. So if companies stopped outsourcing jobs to poor countries, perhaps those poor countries would suffer further. But it would also go a long way to curing our unemployment ills in this country. And the mantra, “sweatshops are good for the local economy” isn’t quite persuasive, given the conditions in these factories.

So what’s the answer? Many don’t like the concept of increased government interference and regulations. But many are also complaining about the rising unemployment numbers, or worse, being out of a job themselves. If there were more regulations over companies using off-shore factories with inhumane facilities, this would stop being as much of an issue. This is a human rights issue, as much as it is an economic one. This doesn’t say much about IT work–which isn’t quite the equivalent of sweatshop labor. However, it is similar in the sense that the cost of labor is cheaper overseas.

When you break it all down, there’s a reason that the economy is recovering so slowly. Because we live in a global economy, the entire global economy must be working at a better level before the economy starts performing better in the United States.

America isn’t a stand-alone country anymore, as “Made in America” is such a rarity. Keep this in mind when reading the latest unemployment reports–just injecting money into the country via another stimulus won’t be entirely effective if so many companies aren’t even hiring within this country.

Source:-http://www.savings.com/blog/post/Outsourcing-Jobs-and-the-Unemployment-Rate.html

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Court allows Detroit Public Schools to outsource security jobs

August 31st, 2010

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The Michigan Court of Appeals today reversed a Wayne County judge’s previous order, allowing Detroit Public Schools to proceed with firing 226 safety officers and outsourcing those jobs to a private security company.The officers were fired in July when DPS sought to replace the private, school-based security officers with Securitas Security Services USA. Privatizing school security is expected to save about $4.5 million a year for the school district, which is struggling to balance its budget.

Earlier this month, the Wayne County judge ordered the guards rehired, and granted an injunction against DPS privatizing security. In reversing that ruling, the appeals court said injunctions were to be used only when there is no other remedy. The security guards have a remedy through Michigan Employment Relations Commission, the court ruled. “The court order allows us to proceed as we had been proceeding,” said DPS spokesman Steve Wasko.

But the move was criticized by those who said the security company’s officers would be expected to deal with increasing gang and youth violence in DPS schools, while receiving less training. Critics also objected to outsourcing security without allowing the DPS officers an opportunity to bid on the job.I think it’s unfortunate that the DPS security people weren’t given the opportunity to put a meaningful proposal on the table to maintain their jobs,” said DPS school board president Anthony Adams, after Monday’s ruling. “I still believe it’s a bad decision to displace workers who are familiar with situation and the children in our schools with people who have less qualifications and training.

Source:- http://www.freep.com/article/20100830/NEWS01/100830058/1320/Court-allows-DPS-to-outsource-security-jobs

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Union tries to block IT job outsourcing

August 31st, 2010

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Members of a state public employees union took legal action in Kanawha Circuit Court on Monday to block the state Office of Technology from bidding out about 600 information technology jobs to the private sector.

The West Virginia Public Workers Union UE Local 170 filed a writ of mandamus, asking the court to block any attempts by the state to seek bids for proposals to outsource the state’s information technology operations.

UE 170 spokesman Gordon Simmons said the union went to court Monday, anticipating that the Office of Technology was preparing to publish its request for “expressions of interest” from private-sector companies to take over the IT operations as early as this Friday.

In its complaint to the court, the union contends that the Office of Technology cannot legally bid out its IT operations, since it has failed to comply with requirements set down under the 2005 legislation that created the office.

The union contends that under the law, Chief Technology Officer Kyle Schafer was required to submit a comprehensive four-year plan for state information technology operations to the governor and the legislative Joint Committee on Government and Finance by July 1, 2007.

One of the issues to be addressed in that plan was a discussion of possible public-private partnerships regarding IT.The court filing notes that the four-year plan has yet to be submitted to the Legislature.It also contends that the Office of Technology has also failed to provide biannual status reports to the Legislature, as required under the 2005 law.

Source:-http://wvgazette.com/News/201008301021

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SAP, TCS bags IT deal from HPSEBL

August 31st, 2010

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Himachal Pradesh State Electricity Board Ltd (HPSEBL) on Monday said it has partnered with software solutions provider SAP, along with TCS to manage resources across its organisation.

SAP and TCS together, have secured the contract for fulfilling the HPSEBL’s IT requirements of improved customer resource utilisation, increased productivity and better financial management, the company said in a statement.

SAP will build and manage a centralised management information system at HPSEBL, using enterprise resource planning software. The 18-month project has been awarded to TCS and is expected to go live by October 2011.

Source:-http://economictimes.indiatimes.com/infotech/software/SAP-TCS-bags-IT-deal-from-HPSEBL/articleshow/6461450.cms

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Govt pays $1.7bn to Sth Canterbury Finance

August 31st, 2010

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The Government this morning paid out $1.7 billion to cover investor losses – about $150 million more than it was required to – as New Zealand’s largest locally owned finance company South Canterbury Finance was placed in receivership.

In a notice to the sharemarket this morning Allan Hubbard’s $2 billion company said it had been unable to complete a recapitalisation and restructure and as a result Trustee Executors which oversees the interests of South Canterbury’s 35,000 investors. had called in receivers Kerryn Downey and William Black of McGrathNicol.

South Canterbury has $1.2 billion in retail deposits and a further $350 million in other securities that are covered by the Government’s Retail Deposit Guarantee.

However Treasury this morning said it had already paid $1.7 billion to Trustees Executors and when an up-to-date register of investors was available, the Crown and the Trustee would arrange prompt payment to everyone on that list.

“We expect an orderly and prompt payment to South Canterbury Finance depositors and stockholders,” acting Treasury Secretary Gabriel Makhlouf said.

Makhlouf said Treasury’s arrangement with Trustees Executors meant some depositors and stockholders who may not have previously been eligible under the guarantee would now be repaid by the Crown.

“While this will incur an upfront cost, it is cheaper overall for the Crown because it facilitates immediate payout of depositors and avoids the need for the Crown to make future interest payments.”

“Criteria relating to citizenship and tax residency do not apply and depositors and stockholders will not be assessed using those criteria.”

South Canterbury chief executive Sandy Maier said the company welcomed Treasury and Trustees Executor’s arrangement for debenture, deposit and bond holders to be repaid in full regardless of their eligibility under the Crown Retail Deposit Guarantee Scheme.

Maier said receivership was inevitable when it became clear that negotiations to inject fresh capital into the business could not be completed by today’s deadline.

“Receivership is disappointing and we were working very hard up to the last minute to avoid that outcome.”

“At the heart of South Canterbury Finance there is a sound business supporting many successful small and medium sized enterprises. That is the core business of South Canterbury Finance and a real contributor to the economic well being of that sector of the economy.”

South Canterbury Finance’s collapse was inevitable, said one leading business commentator.

New Zealand Herald columnist Brian Gaynor of Milford Asset Management said the company had been on its last legs for some time.

“This was a sick company. You are better to face reality in a situation like this, rather than try to keep something going that really was on its last legs for some time.

“South Canterbury Finance was not a very well-run company and it made a huge amount of very bad loans and inevitably that comes home to roost. And to me this is reality. This is what needed to happen.”

“We are all sad that it has happened, but it is probably the realistic approach rather than the government putting more money in the hope things improved.”

While the Government has paid out $1.7 billion this morning its net loss after the company’s assets are sold are likely to be about $600 million Prime Minister John Key said yesterday.

Source:-http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10670109

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